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Lexmark X940e Owners Manual

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Diagnostic information2-105
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295.02 Invalid combine size jam
Step Check Yes No
1Check the document size.
Is the correct size document being inserted into the ADF?Go to step 2. Insert the proper 
size document into 
the ADF.
2Check the document tray media guide position.
Are the document tray media guides set correctly?Go to step 3. Adjust the 
document tray 
media guides to 
the proper position.
3Check the connection of each ADF controller card assembly 
connector.
Is each...

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295.03 Too short size jam
8Check the sensor (ADF width APS 3) for proper operation. 
1. Enter the Diagnostics Menu.
2. Touch SCANNER TESTS.
3. Touch Sensor Tests.
4. Touch ADF width APS 3.
Does the display on the operator panel, change every time 
the sensing area of the above sensor is interrupted or 
blocked?Go to step 10. Go to step 9.
9Check the sensor (ADF width APS 3) for proper connection.
Is the above component properly connected?Replace the 
sensor...

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295.04 Too long size jam
3Check the sensor (sheet through) for proper connection.
Is the above component properly connected?Replace the 
sensor (sheet 
through). 
Go to “Sensor 
(sheet through) 
removal” on 
page 4-165.Replace the 
connection.
4Check the sensor (ADF pre registration) for proper 
operation.
1. Enter the Diagnostics Menu.
2. Touch SCANNER TESTS.
3. Touch Sensor Tests.
4. Touch ADF pre registration.
Does the display on the operator...

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2Check the sensor (sheet through) for proper operation. 
1. Enter the Diagnostics Menu.
2. Touch SCANNER TESTS.
3. Touch Sensor Tests.
4. Touch Sheet through.
Does the display on the operator panel, change every time 
the sensing area of the above sensor is interrupted or 
blocked?Go to step 4. Go to step 3.
3Check the sensor (sheet through) for proper connection.
Is the above component properly connected?Replace the 
sensor (sheet 
through).
Go to “Sensor...

Page 225

Diagnostic information2-109
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295.05 Mixed size not supported
298.01 Scanner cable missing or unplugged
Black toner cartridge detection error 841.00 Image pipeline ASIC error
Step Check Yes No
1Check the mixed sizes setting.
Is the above setting properly selected for mixed sizes?Perform a POR 
and refeed 
originals.Select mixed 
sizes setting.
Step Check Yes No
1Check the scanner interface cable assembly for damage.
Is the above components connecting pins free from 
damage?Go to...

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842.00 Scanner communication error
3Check the sensor (RFID toner cartridge) for the black toner 
cartridge for proper connection.
Is the above component properly connected?Replace the 
sensor (RFID 
toner cartridge).
Go to “Sensor 
(RFID toner 
cartridge) 
removal” on 
page 4-117.Replace the 
connection.
4Perform a POR.
Does the error remain when the power is turned off/on?Replace the upper 
printer engine card 
assembly. 
Go to “Upper 
printer engine 
card...

Page 227

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842.01 Scanner communication error
3Perform a POR.
Does the error remain when the power is turned off/on?Replace the 
scanner 
controller card 
assembly. 
Go to “Scanner 
controller card 
assembly 
removal” on 
page 4-130.
Go to step 4.Problem solved.
4Perform a POR.
Does the error remain when the power is turned off/on again?Replace the RIP 
card assembly. 
Go to “RIP card 
assembly 
removal” on 
page 4-84.Problem solved.
Step Check Yes No
1Check...

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842.02 Scanner communication error
842.03 Scanner communication error
Step Check Yes No
1Check the scanner interface cable assembly connection 
between the RIP card assembly and the scanner unit 
assembly.
Is the scanner interface cable assembly connected properly?Go to step 2. Replace the 
connection.
2Check all connections of the scanner controller card assembly.
Are the connections of the scanner controller card assembly 
connected properly?Go to step 3....

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842.04 Scanner communication error
842.10 Scanner unit assembly - ADF communication error
4Perform a POR.
Does the error remain when the power is turned off/on again?Replace the RIP 
card assembly. 
Go to “RIP card 
assembly 
removal” on 
page 4-84.Problem solved.
Step Check Yes No
1Check the scanner interface cable assembly connection 
between the RIP card assembly and the scanner unit 
assembly.
Is the scanner interface cable assembly connected...

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842.11 Scanner communication error (by scanner)
842.12 Scanner unit assembly communication error
3Perform a POR.
Does the error remain when the power is turned off/on?Replace the ADF 
controller card 
assembly. 
Go to “ADF 
controller card 
assembly 
removal” on 
page 4-145.Problem solved.
4Perform a POR.
Does the error remain when the power is turned off/on?Replace the 
scanner controller 
card assembly.
Go to “Scanner 
controller card 
assembly 
removal”...
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