Lexmark X864de User Manual

							TEMPORARILY DISCONNECT OTHER EQUIPMENT
To ensure the printer is working correctly, connect it directly to the telephone line. Disconnect any answering
machines, computers with modems, or telephone line splitters.
CHECK FOR JAMS
Clear any jams, and then make sure that Ready appears.
TEMPORARILY DISABLE CALL WAITING
Call Waiting can disrupt fax transmissions. Disable this feature before sending or receiving a fax. Call your telephone
company to obtain the keypad sequence for temporarily disabling Call Waiting.
VOICE MAIL SERVICE MAY BE INTERFERING WITH THE FAX TRANSMISSION
Voice Mail offered through your local telephone company may disrupt fax transmissions. To enable both Voice Mail
and the printer to answer calls, you may want to consider adding a second telephone line for the printer.
THE PRINTER MEMORY MAY BE FULL
1Dial the fax number.
2Scan the original document one page at a time.
Can send but not receive faxes
These are possible solutions. Try one or more of the following:
CHECK TO SEE IF THE PAPER TRAY IS EMPTY
Load paper in the tray.
CHECK THE RING COUNT DELAY SETTINGS
The ring count delay sets the number of times the phone line rings before the printer answers. If you have extension
phones on the same line as the printer, or subscribe to the telephone companys Distinctive Ring service, then keep
the Ring Delay setting at 4.
1Type the printer IP address into the address field of your Web browser.
Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP
address in the TCP/IP section.
2Click Settings.
3Click Fax Settings.
4Click Analog Fax Setup.
5In the Rings to Answer box, enter the number of times you want the phone to ring before answering.
6Click Submit. Troubleshooting271
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							THE TONER MAY BE LOW
88 Cartridge low appears when the toner is low.
Can receive but not send faxes
These are possible solutions. Try one or more of the following:
THE PRINTER IS NOT IN FAX MODE
On the home screen, touch Fax to put the printer in Fax mode.
THE DOCUMENT IS NOT LOADED PROPERLY
Load the original document faceup, short edge first into the ADF or facedown on the scanner glass in the upper left
corner.
Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine
clippings) into the ADF. Place these items on the scanner glass.
MAKE SURE THE SHORTCUT NUMBER IS SET UP PROPERLY
Check to make sure the shortcut number has been programmed for the number that you want to dial.
As an alternative, dial the telephone number manually.
Received fax has poor print quality
These are possible solutions. Try one or more of the following:
RE‑SEND THE DOCUMENT
Ask the person who sent you the fax to:
Check that the quality of the original document is satisfactory.
Resend the fax. There may have been a problem with the quality of the telephone line connection.
Increase the fax scan resolution, if possible.
THE TONER MAY BE LOW
When 88 Cartridge low appears or when you experience faded print, replace the cartridge.
MAKE SURE THE FAX TRANSMISSION SPEED IS NOT SET TOO HIGH
Decrease the incoming fax transmission speed:
1Type the printer IP address into the address field of your Web browser.
Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP
address in the TCP/IP section.
2Click Settings.
3Click Fax Settings. Troubleshooting272
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							4Click Analog Fax Setup.
5In the Max Speed box, click on one of the following:
2400
4800
9600
14400
33600
6Click Submit.
Solving option problems
Option does not operate correctly or quits after it is installed
These are possible solutions. Try one or more of the following:
RESET THE PRINTER
Turn the printer off, wait for about 10 seconds, and then turn the printer on.
CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER
1Turn the printer off.
2Unplug the printer from the wall outlet.
3Check the connection between the option and the printer.
MAKE SURE THE OPTION IS INSTALLED
Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not
listed, then reinstall it.
MAKE SURE THE OPTION IS AVAILABLE IN THE PRINTER DRIVER
It may be necessary to manually add the option in the printer driver to make it available for print jobs. For more
information, see “Updating available options in the printer driver” on page 41.
MAKE SURE THE OPTION IS SELECTED
From the program you are using, select the option. Mac OS 9 users should make sure the printer is set up in the
Chooser. Troubleshooting273
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							Paper tray problems
Try one or more of the following:
MAKE SURE THE PAPER IS LOADED CORRECTLY
1Open the paper tray.
2Check for paper jams or misfeeds.
3Make sure the paper guides are aligned against the edges of the paper.
4Make sure the paper tray closes properly.
RESET THE PRINTER
Turn the printer off, wait about 10 seconds, and then turn the printer on.
MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY
If the paper tray is listed on the menu settings page, but paper jams when it enters or exits the tray, then it may not
be properly installed. Reinstall the paper tray. For more information, see the hardware setup documentation that
came with the paper tray, or go to http://support.lexmark.com to view the paper tray instruction sheet.
Solving 2,000-sheet drawer problems
Try one or more of the following:
THE ELEVATOR TRAY IS NOT WORKING PROPERLY
Make sure the printer is properly connected to the 2,000‑sheet drawer.
Make sure the printer is turned on.
Make sure that the power cord is plugged firmly into the back of the 2,000‑sheet drawer.
If the tray is empty, then load paper in the tray.
Clear any jams.
THE PAPER FEED ROLLERS DO NOT TURN TO ADVANCE PAPER
Make sure the printer is properly connected to the 2,000‑sheet drawer.
Make sure the printer is turned on.
THE PAPER CONSISTENTLY JAMS IN THE DRAWER
Flex the paper.
Make sure the drawer is properly installed.
Make sure paper is loaded correctly.
Make sure the paper or specialty media meets specifications and is not damaged.
Make sure the guides are positioned correctly for the paper size loaded. Troubleshooting274
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							Memory card
Make sure the memory card is securely connected to the printer system board.
Flash memory card
Make sure the flash memory card is securely connected to the printer system board.
Hard disk with adapter
Make sure the hard disk is securely connected to the printer system board.
Internal Solutions Port
If the Lexmark Internal Solutions Port (ISP) does not operate correctly, then these are possible solutions. Try one or
more of the following:
CHECK THE ISP CONNECTIONS
Make sure the ISP is securely attached to the printer system board.
Make sure the cable is securely connected to the correct connector.
CHECK THE CABLE
Make sure you are using the correct cable and that it is securely connected.
MAKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY
For information about installing software for network printing, see the Networking Guide on the Software and
Documentation CD
Internal print server
If the internal print server does not operate correctly, these are possible solutions. Try one or more of the following:
CHECK THE PRINT SERVER CONNECTIONS
Make sure the internal print server is attached securely to the printer system board.
Make sure you are using the correct (optional) cable and that it is securely connected.
MAKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY
For information about installing software for network printing, click Additional on the Software and
Documentation CD, and then select the Networking Guide link under Publications on this CD. Troubleshooting275
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							USB/parallel interface card
Check the USB/parallel interface card connections:
Make sure the USB/parallel interface card is securely connected to the printer system board.
Make sure you are using the correct cable and that it is securely connected.
Solving paper feed problems
Paper frequently jams
These are possible solutions. Try one or more of the following:
CHECK THE PAPER
Use recommended paper and specialty media. For more information, see the chapter about paper and specialty
media guidelines.
MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY
Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the
multipurpose feeder.
CHECK THE PAPER GUIDES
Move the guides in the tray to the correct positions for the paper size loaded.
THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
Paper jam message remains after jam is cleared
C
HECK THE PAPER PATH
The paper path is not clear. Clear jammed paper from the entire paper path, and then touch Continue.
Page that jammed does not reprint after you clear the jam
T
URN ON JAM RECOVERY
In the Setup menu, Jam Recovery is set to Off. Set Jam Recovery to Auto or On:
1Make sure the printer is on and Ready appears.
2On the home screen, touch .
3Touch Settings. Troubleshooting276
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							4Touch General Settings.
5Touch the down arrow until Print Recovery appears.
6Touch Print Recovery.
7Touch the right arrow next to Jam Recovery until On or Auto appears.
8Touch Submit.
9Touch .
Solving print quality problems
Isolating print quality problems
To help isolate print quality problems, print the print quality test pages:
1Turn the printer off.
2Load Letter‑ or A4‑size paper in the tray.
3Hold down  and 6MNO while turning the printer on.
4Release the buttons when the screen with the progress bar appears.
The printer performs a power‑on sequence, and then the Configuration menu appears.
5Touch the down arrow until Print Quality Pages appears.
6Touch Print Quality Pages.
The print quality test pages print.
7Touch Back.
8Touch Exit Configuration.
Blank pages
These are possible solutions. Try one or more of the following:
PACKING MATERIAL MAY BE ON THE TONER CARTRIDGE
Remove the toner cartridge and make sure the packing material is properly removed. Reinstall the toner cartridge. Troubleshooting277
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							THE TONER MAY BE LOW
When 88 Cartridge Low appears, order a new toner cartridge.
If the problem continues, the printer may need to be serviced. For more information, contact Customer Support.
Clipped images
Try one or more of the following:
CHECK THE GUIDES
Move the width and length guides in the tray to the correct positions for the paper size loaded.
CHECK THE PAPER SIZE SETTING
Make sure the paper size setting matches the paper loaded in the tray:
1From the printer control panel Paper menu, check the Paper Size setting.
2Before sending the job to print, specify the correct size setting:
For Windows users, specify the size from Print Properties.
For Macintosh users, specify the size from the Page Setup dialog.
Ghost images
ABCDEABCDEABCDE ABCDE
ABCDE
ABCDE
CHECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in the tray:
1From the printer control panel Paper menu, check the Paper Type setting.
2Before sending the job to print, specify the correct type setting:
For Windows users, specify the type from Print Properties.
For Macintosh users, specify the type from the Print dialog. Troubleshooting278
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							Gray background
ABCDE
ABCDE ABCDE
CHECK THE TONER DARKNESS SETTING
Select a lighter Toner Darkness setting:
From the printer control panel, change the setting from the Quality menu.
For Windows users, change the setting from Print Properties.
For Macintosh users, change the setting from the Print dialog.
Incorrect margins
ABCD
ABCD
ABCD
These are possible solutions. Try one or more of the following:
CHECK THE PAPER GUIDES
Move the guides in the tray to the correct positions for the paper size loaded.
CHECK THE PAPER SIZE SETTING
Make sure the paper size setting matches the paper loaded in the tray:
1From the printer control panel Paper menu, check the Paper Size setting.
2Before sending the job to print, specify the correct size setting:
For Windows users, specify the size from Print Properties.
For Macintosh users, specify the size from the Page Setup dialog. Troubleshooting279
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							Paper curl
These are possible solutions. Try one or more of the following:
CHECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in the tray:
1From the printer control panel Paper menu, check the Paper Type setting.
2Before sending the job to print, specify the correct type setting:
For Windows users, specify the type from Print Properties.
For Macintosh users, specify the type from the Print dialog.
THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
Print irregularities
These are possible solutions. Try one or more of the following:
THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
CHECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in the tray:
1From the printer control panel Paper menu, check the Paper Type setting.
2Before sending the job to print, specify the correct type setting:
For Windows users, specify the type from Print Properties.
For Macintosh users, specify the type from the Print dialog.
CHECK THE PAPER
Avoid textured paper with rough finishes. Troubleshooting280
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