Lexmark X3550 User Manual

							Make sure the camera is a PictBridge-enabled digital camera
1Disconnect the camera.
2Connect a PictBridge-enabled digital camera to the PictBridge port. See the digital camera documentation to
determine whether it is PictBridge-enabled.
Check USB cable
Use only the USB cable that came with the camera.
Remove memory cards
Remove any memory cards from the printer.
Check messages
If an error message appears on the display, see “Error messages” on page 94.
Print troubleshooting
“Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital camera” on page 81
“Improving print quality” on page 82
“Poor text and graphic quality” on page 83
“Poor quality at the edges of the page” on page 84
“Print speed is slow” on page 85
“Partial document or photo prints” on page 85
“Photo smudges” on page 85
“Ink levels seem incorrect” on page 85
“Ink levels seem to go down too quickly” on page 86
Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled
digital camera
Make sure photo size and paper size are set correctly
The printer displays the Paper/Photo Size Error when your chosen photo size does not match the paper size
that is set. This typically happens when you are trying to print from your PictBridge-enabled digital camera. You may
have left the printer control panel Photo Size menu item setting at 8.5 x 11 in. or 5 x 7 in. size, but your
camera has a print size of 4 x 6 in. or L. You need to make sure your chosen photo size on the printer is
4 x 6 in. or 10 x 15 cm, depending on the typically used photo size for your country or region.
Make sure the 4 x 6 in. (10 x 15 cm) photo paper is loaded correctly in the paper support.
If your camera lets you change the print size setting, change the print size selection to 4 x 6 in. (10 x 15 cm) on
the PictBridge-enabled digital camera.
If your camera does not allow you to change the paper size setting, use the control panel to change the paper
size to 4 x 6 in. (10 x 15 cm).
1Insert the USB cable that came with your camera to the camera, and insert the other end into the PictBridge
port on the front of the printer.
2Turn the camera on and choose your first photo using the camera control panel.
3Wait for PictBridge Printing to appear on the display of the printer control panel.
Note: If Paper/Photo Size Error appears, press 
 to clear the error message.
4Press .
 
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							5Press  or  repeatedly until Photo Size appears.
6Press .
7Press  or  repeatedly until 4 x 6 in. or 10 x 15 cm appears.
8Press .
9Press  or  repeatedly until Paper Setup appears.
10Press .
11Press  or  repeatedly until Paper Size appears.
12Press .
13Press  or  repeatedly until 10 x 15 cm appears.
14Press .
15Press Start Color or Start Black.
Improving print quality
These are possible solutions. Try one or more of the following:
Check paper
Use the appropriate paper for the document. If you are printing photos or other high quality images, for best
results use Lexmark photo papers.
Use a paper that is a heavier weight or bright white.
Select a higher print quality
1Depending on your print job, press Copy Mode, Scan Mode, or Photo Card.
2Press .
3Press  or  repeatedly until Quality appears.
4Press .
5Press  or  repeatedly until the quality you want appears.
6Press .
Check print cartridges
If the document still does not have the print quality you want, follow these steps:
1Align the print cartridges. For more information, see “Aligning print cartridges” on page 72.
If print quality has not improved, continue to step 2.
2Clean the print cartridge nozzles. For more information, see “Cleaning the print cartridge nozzles” on page 72.
If print quality has not improved, continue to step 3.
 
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							3Remove and reinsert the print cartridges. For more information, see “Removing a used print cartridge” on
page 70 and “Installing print cartridges” on page 70.
If print quality has not improved, continue to step 4.
4Wipe the print nozzles and contacts. For more information, see “Wiping the print cartridge nozzles and contacts”
on page 73.
If print quality is still not satisfactory, replace the print cartridges. For more information, see “Ordering supplies”
on page 74.
Poor text and graphic quality
Blank pages
Dark print
Faded print
Incorrect colors
Light and dark bands in print
Skewed lines
Smudges
Streaks
White lines in print
These are possible solutions. Try one or more of the following:
Check ink
Check the ink levels, and install new print cartridges if necessary.
Review steps to improve print quality
See “Improving print quality” on page 82.
Remove sheets as they are printed
To avoid ink smudging when you are working with the following media, remove each sheet as it exits, and allow it
to dry:
Documents with graphics or images
Photo paper
Heavyweight matte or glossy paper
Transparencies
Labels
Envelopes
Iron-on transfers
Note: Transparencies may take up to 15 minutes to dry.
Use a different brand of paper
Each paper brand accepts ink differently and prints with color variations. If you are printing photos or other
high-quality images, for best results use Lexmark Premium Photo Paper or Lexmark Photo Paper.
Check paper condition
Use only new, unwrinkled paper.
Removing and reinstalling the software
Software may not be installed correctly. For more information, see “Removing and reinstalling the software” on
page 100.
 
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							Poor quality at the edges of the page
These are possible solutions. Try one or more of the following:
Check minimum print settings
Unless you are using the borderless feature, use these minimum print margin settings:
Left and right margins:
–6.35 mm (0.25 in.) for letter size paper
–3.37 mm (0.133 in.) for all paper sizes except letter
Top margin: 1.7 mm (0.067 in.)
Bottom margin: 12.7 mm (0.5 in.)
Select the Borderless print feature
1From the software application, click File ΠPrint.
2Click Properties, Preferences, Options, or Setup.
3Click Print Layout.
4Click Borderless.
Select the Borderless resize feature (when copying)
1Press .
2Press  or  repeatedly until Resize appears.
3Press .
4Press  or  repeatedly until Borderless appears.
5Press .
6Press Start Color or Start Black, or press  to return to the Copy menu to select the number of copies you
want.
Select the Borderless photo feature (when printing photos)
1Press .
2Press  or  repeatedly until Layout appears.
3Press .
4Press  or  repeatedly until Borderless appears.
5Press .
6Press Start Color or Start Black, or press  to return to the Photo Card menu to select the photos you want
to print.
Make sure you use photo paper
Borderless printing requires photo paper. Small margins are printed when you select the Borderless feature when
you are printing on plain paper.
 
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							Make sure the paper size matches the printer setting
1From the software application, click File  ΠPrint.
2Click Properties, Preferences, Options, or Setup.
3Click Paper Setup.
4Check the paper size.
Print speed is slow
These are possible solutions. Try one or more of the following:
Maximize computer processing speed
Close all applications not in use.
Minimize the number and size of graphics and images in the document.
Remove as many unused fonts as possible from your system.
Add memory
Consider purchasing more RAM.
Select a lower print quality
1From the software application, click File  ΠPrint.
2Click Properties, Preferences, Options, or Setup.
3Click Quality/Copies.
4From the Quality/Speed area, select a lower print quality.
Removing and reinstalling the software
For more information, see “Removing and reinstalling the software” on page 100.
Partial document or photo prints
These are possible solutions. Try one or more of the following:
Check document placement
Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
Check paper size
Make sure the paper size being used matches the document or photo size you selected.
Photo smudges
To prevent smudging, avoid touching the surface of a printed photo. For best results, remove each printed sheet
individually from the paper exit tray, and allow the prints to dry at least 24 hours before stacking, displaying, or storing.
Ink levels seem incorrect
There are possible solutions. Try one or more of the following:
Are you printing graphics or photos?
When you print documents with a large number of graphics, or with the Photo Quality/Speed setting, the printer uses
more ink. The type of documents you print and the print quality you select affect the amount of ink the printer uses.
 
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							Are you printing a large file?
The ink levels displayed in the printer software are not updated during a print job; they represent the ink level at the
beginning of a print job. The ink levels may seem inconsistent in the Printing Status window when you are printing
a large file.
Ink levels seem to go down too quickly
These are possible solutions. Try one or more of the following:
Are you printing photos or documents with a large number of graphics?
Because photos and graphics require more ink than text documents, ink usage increases when you print photos or
graphics.
Are you printing with the Best Quality/Speed setting?
To reduce ink usage, select Best only when you are printing on photo or heavyweight matte paper. All other paper
types print best at a lower Quality/Speed setting. Use the Quick Print or Normal setting to print most text documents.
Copy troubleshooting
“Copier does not respond” on page 86
“Scanner unit does not close” on page 86
“Poor copy quality” on page 87
“Partial document or photo copies” on page 88
Copier does not respond
These are possible solutions. Try one or more of the following:
Check messages
If an error message is displayed, see “Error messages” on page 94.
Check power
If the  light is not on, see “Power button is not lit” on page 78.
Removing and reinstalling software
For more information, see “Removing and reinstalling the software” on page 100.
Scanner unit does not close
1Lift the scanner unit.
2Remove any obstruction keeping the scanner unit open.
3Lower the scanner unit.
 
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							Poor copy quality
Blank pages
Checkerboard pattern
Distorted graphics or pictures
Missing characters
Faded print
Dark print
Skewed lines
Smudges
Streaks
Unexpected characters
White lines in print
These are possible solutions. Try one or more of the following:
Check messages
If an error message is displayed, see “Error messages” on page 94.
Check ink
Check the ink levels, and install a new print cartridge if necessary.
Clean the scanner glass
If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with water.
Review steps to improve print quality
See “Improving print quality” on page 72.
Adjust the brightness of the copy
1Load the document facedown on the scanner glass.
2From the control panel, press Copy Mode.
3Press Lighter/Darker.
4Press  or  repeatedly to lighten or darken the copy.
5Press Start Color or Start Black.
Check quality of original document
If the quality of the original document is not satisfactory, try using a clearer version of the document or image.
Are you scanning from photo or glossy paper, a magazine, or a newspaper?
If you are copying or scanning from photo or glossy paper, a magazine, or a newspaper, see “Removing wavy
patterns from scanned photos, magazines, or newspapers” on page 66.
Check document placement
Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
 
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							Partial document or photo copies
These are possible solutions. Try one or more of the following:
Check document placement
Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
Check paper size
Make sure the paper size being used matches the size you selected.
Check Original Size setting
Make sure that the Original Size setting is Automatic or the size of the original document that you are copying.
Scan troubleshooting
“Scanner does not respond” on page 88
“Scan was not successful” on page 89
“Scanning takes too long or freezes the computer” on page 89
“Poor scanned image quality” on page 89
“Partial document or photo scans” on page 90
“Cannot scan to a computer over a network” on page 90
Scanner does not respond
These are possible solutions. Try one or more of the following:
Check messages
If an error message is displayed, see “Error messages” on page 94.
Check power
If the  light is not on, see “Power button is not lit” on page 78.
Check printer default and pause settings
1Click:
In Windows XP (default Start menu): Start ΠPrinters and Faxes.
In Windows XP (Classic Start menu): Start ΠSettings ΠPrinters and Faxes.
In Windows Vista (default Start menu):   ΠControl Panel ΠPrinters (under Hardware and Sound).
In Windows Vista (Classic Start menu):   ΠSettings ΠPrinters.
2Double-click the print queue device.
3Click Printer.
Make sure no check mark appears next to Pause Printing.
If a check mark does appear next to Set As Default Printer, you must select the print queue device for each
file you want to print.
Removing and reinstalling the software
For more information, see “Removing and reinstalling the software” on page 100.
 
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							Scan was not successful
These are possible solutions. Try one or more of the following:
Check USB cable connection
1Check the USB cable for any obvious damage.
2Firmly plug the square end of the USB cable into the back of the printer.
3Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with the 
 USB symbol.
Restart computer
Turn off and then restart your computer.
Uninstall and reinstall software
For more information, see “Removing and reinstalling the software” on page 100.
Scanning takes too long or freezes the computer
These are possible solutions. Try one or more of the following:
Close other software
Close all programs not being used.
Change the scanning resolution to a lower value
1Load an original document facedown on the scanner glass.
2From the desktop, double-click the Lexmark Imaging Studio icon.
3From the left pane of the Welcome screen, click Scan.
4Click Custom Settings.
5Select a lower scan resolution.
6Click Start.
Poor scanned image quality
These are possible solutions. Try one or more of the following:
Check messages
If an error message is displayed, see “Error messages” on page 94.
Clean the scanner glass
If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with water.
Adjust the quality of the scan
1Load an original document facedown on the scanner glass.
2From the desktop, double-click the Lexmark Imaging Studio icon.
3From the left pane of the Welcome screen, click Scan.
 
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							4Click Custom Settings.
5Select a higher scan resolution.
6Click Start.
Review steps to improve print quality
See “Improving print quality” on page 72.
Are you scanning from photo or glossy paper, a magazine, or a newspaper?
If you are copying or scanning from photo or glossy paper, a magazine, or a newspaper, see “Removing wavy
patterns from scanned photos, magazines, or newspapers” on page 66.
Check quality of original document
If the quality of the original document is not satisfactory, try using a clearer version of the document or image.
Check document placement
Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
Partial document or photo scans
These are possible solutions. Try one or more of the following:
Check document placement
Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
Check paper size
Make sure the paper size being used matches the size you selected.
Check Original Size setting
Make sure the Original Size setting is Auto Detect or the size of the original document you are scanning.
Cannot scan to a computer over a network
See “Scanning to a computer over a network” on page 63.
Jams and misfeeds troubleshooting
“Paper jam in the printer” on page 90
“Paper jam in the paper support” on page 91
“Paper or specialty media misfeeds” on page 91
“Printer does not feed paper, envelopes, or specialty media” on page 91
“Banner paper jams” on page 92
Paper jam in the printer
Remove the paper manually
1Press  to turn off the printer.
2Firmly grasp the paper, and gently pull it out.
 
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