Lexmark X3550 User Manual

							2Press down on the cartridge carrier levers to raise the cartridge carrier lids.
3Insert the black cartridge or the photo cartridge in the left carrier. Insert the color cartridge in the right carrier.
4Close the lids.
5Close the scanner unit, making sure to keep your hands out from underneath the scanner unit.
The control panel display will prompt you to load paper and press  to print an alignment page.
Note: The scanner unit must be closed to start a new scan, print, copy, or fax job.
 
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							Achieving better print quality
Improving print quality
If you are not satisfied with the print quality of a document, make sure you:
Use the appropriate paper for the document. If you are printing photos or other high quality images, for best
results use Lexmark Premium Photo Paper or Lexmark Photo Paper.
Use a paper that is a heavier weight or bright white.
Select a higher print quality.
If the document still does not have the print quality you want, follow these steps:
1Align the print cartridges. For more information, see “Aligning print cartridges” on page 72.
If print quality has not improved, continue to step 2.
2Clean the print cartridge nozzles. For more information, see “Cleaning the print cartridge nozzles” on
page 72.
If print quality has not improved, continue to step 3.
3Remove and reinsert the cartridges. For more information, see “Removing a used print cartridge” on page 70
and “Installing print cartridges” on page 70.
If print quality has not improved, continue to step 4.
4Wipe the print cartridge nozzles and contacts. For more information, see “Wiping the print cartridge nozzles and
contacts” on page 73.
If print quality is still not satisfactory, replace the cartridge. For more information, see “Ordering supplies” on
page 74.
Aligning print cartridges
1Load plain paper.
2From the control panel, press Settings.
3Press  or  repeatedly until Maintenance appears.
4Press .
5Press  or  repeatedly until Align Cartridges appears.
6Press .
An alignment page prints.
If you aligned the cartridges to improve print quality, print your document again. If print quality has not improved,
clean the print cartridge nozzles.
Cleaning the print cartridge nozzles
1Load plain paper.
2Press Settings.
3Press  or  repeatedly until Maintenance appears.
4Press .
 
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							5Press  or  repeatedly until Clean Cartridges appears.
6Press .
A page prints, forcing ink through the print cartridge nozzles to clean them.
7Print the document again to verify that the print quality has improved.
8If print quality has not improved, try cleaning the nozzles up to two more times.
Wiping the print cartridge nozzles and contacts
1Remove the print cartridges.
2Dampen a clean, lint-free cloth with water.
3Gently hold the cloth against the nozzles for about three seconds, and then wipe in the direction shown.
4Using another clean section of the dampened cloth, gently hold the cloth against the contacts for about three
seconds, and then wipe in the direction shown.
5With another clean section of the dampened cloth, repeat step 3 and step 4.
6Let the nozzles and contacts dry completely.
7Reinsert the print cartridges.
8Print the document again.
9If the print quality does not improve, clean the print nozzles. For more information, see “Cleaning the print
cartridge nozzles” on page 72.
 
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							10Repeat step 9 up to two more times.
11If print quality is still not satisfactory, replace the print cartridges.
Preserving the print cartridges
Keep a new cartridge in its packaging until you are ready to install it.
Do not remove a cartridge from the printer except to replace, clean, or store it in an airtight container. The
cartridges do not print correctly if left exposed for an extended period of time.
Keep the photo cartridge in its own storage unit when not in use.
Cleaning the scanner glass
1Dampen a clean, lint-free cloth with water.
2Gently wipe the scanner glass clean.
Note: Make sure all ink or corrective fluid on a document is dry before placing the document on the scanner glass.
Ordering supplies
Ordering print cartridges
Lexmark 3500-4500 Series models (except Lexmark 3580 and Lexmark 4580)
ItemPart numberAverage cartridge standard page yield is up to1
Black cartridge23A215
Black cartridge223215
High yield black cartridge34550
Color cartridge24A185
Color cartridge224185
High yield color cartridge35500
Photo cartridge31Not applicable
1 Values obtained by continuous printing. Declared yield value in accordance with ISO/IEC 24711 (FDIS).
2 Licensed Return Program Cartridge
Lexmark 3580 and Lexmark 4580 models
 
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							ItemPart number
Color cartridge2
Black cartridge3
Photo cartridge31
Ordering paper and other supplies
To order supplies or to locate a dealer near you, visit our Web site at www.lexmark.com.
Notes:
For best results, use only Lexmark print cartridges.
For best results when printing photos or other high-quality images, use Lexmark photo papers.
ItemPart number
USB cable1021294
Lexmark N2050 (Internal wireless print server)
Note: If your printer did not come with an internal wireless print
server already installed, installing the Lexmark N2050 in the
printer lets you print and scan on a wireless network.For more information, go to www.lexmark.com.
PaperPaper size
Lexmark Premium Photo PaperLetter
A4
4 x 6 in.
10 x 15 cm
L
Lexmark Photo PaperLetter
A4
4 x 6 in.
10 x 15 cm
Lexmark PerfectFinishTM Photo PaperLetter
A4
4 x 6 in.
10 x 15 cm
L
Note: Availability may vary by country or region.
For information on how to purchase Lexmark Premium Photo Paper, Lexmark Photo Paper, or Lexmark PerfectFinish
Photo Paper in your country or region, go to www.lexmark.com.
Using genuine Lexmark print cartridges
Lexmark printers, print cartridges, and photo paper are designed to perform together for superior print quality.
 
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							If you receive an Out of Original Lexmark Ink message, the original Lexmark ink in the indicated cartridge
(s) has been depleted.
If you believe you purchased a new, genuine Lexmark print cartridge, but the Out of Original Lexmark Ink
message appears:
1Click Learn More on the message.
2Click Report a non-Lexmark print cartridge.
To prevent the message from appearing again for the indicated cartridge(s):
Replace your cartridge(s) with new Lexmark print cartridge(s).
If you are printing from a computer, click Learn more on the message, select the check box, and click Close.
Lexmarks warranty does not cover damage caused by non-Lexmark ink or print cartridges.
Refilling a print cartridge
The warranty does not cover repair of failures or damage caused by a refilled cartridge. Lexmark does not
recommend use of a refilled cartridge. Refilling a cartridge can affect print quality and may cause damage to the
printer. For best results, use Lexmark supplies.
Recycling Lexmark products
To return Lexmark products to Lexmark for recycling:
1Visit our Web site at www.lexmark.com/recycle.
2Follow the instructions on the computer screen.
 
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							Troubleshooting
“Setup troubleshooting” on page 77
“Print troubleshooting” on page 81
“Copy troubleshooting” on page 86
“Scan troubleshooting” on page 88
“Jams and misfeeds troubleshooting” on page 90
“Memory card troubleshooting” on page 92
“Error messages” on page 94
“Resetting to factory default settings” on page 99
“Removing and reinstalling the software” on page 100
Setup troubleshooting
“Incorrect language appears on the display” on page 77
“Power button is not lit” on page 78
“Software does not install” on page 78
“Page does not print” on page 79
“Cannot print from digital camera using PictBridge” on page 80
Incorrect language appears on the display
These are possible solutions. Try one of the following:
Change the language selection during initial setup
After you select a language, Language appears again on the display. To change the selection:
1Press  or  repeatedly until the language you want appears on the display.
2Press  to save.
Select a different language after initial setup
1From the control panel, press Settings.
2Press  or  repeatedly until Device Setup appears.
3Press .
4Press  or  repeatedly until Language appears.
5Press .
6Press  or  repeatedly until the language you want appears on the display.
7Press  to save.
Note: If you cannot understand the language on the display, see “Resetting to factory default settings” on
page 99.
 
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							Power button is not lit
These are possible solutions. Try one or more of the following:
Press power button
Make sure the printer is on by pressing  .
Disconnect and reconnect the power cord
1Disconnect the power cord from the wall outlet, and then from the printer.
2Plug the cord all the way into the power supply on the printer.
3Plug the cord into an electrical outlet that other electrical devices have been using.
4If the  light is not on, press .
Software does not install
These are possible solutions. Try one or more of the following:
Check your operating system
The following operating systems are supported: Windows 2000, Windows XP, Windows Vista, and Mac OS X.
Note: Windows 2000 users should use Service Pack 3 or later.
Check your system requirements
Check that your computer meets the minimum system requirements listed on the printer box.
Check USB connection
1Check the USB cable for any obvious damage.
2Firmly plug the square end of the USB cable into the back of the printer.
3Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with the 
 USB symbol.
Check wireless connection
Check that the Wi-Fi indicator light is on. For more information see, “Understanding the parts of the printer” on
page 16.
Note: Only the 4500 Series comes with an internal wireless print server installed.
 
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							Reinstall the software
1Turn off and then restart your computer.
2Click Cancel on all New Hardware Found screens.
3Insert the CD, and then follow the instructions on the computer screen to reinstall the software.
Reconnect power supply
1Press  to turn the printer off.
2Disconnect the power cord from the wall outlet.
3Gently remove the power supply from the printer.
4Reconnect the power supply to the printer.
5Plug the power cord into the wall outlet.
6Press  to turn the printer on.
Disable anti-virus programs
1Close all open software applications.
2Disable any anti-virus programs.
3Double-click the My Computer icon.
In Windows XP, click Start to access the My Computer icon.
4Double-click the CD–ROM drive icon.
5If necessary, double-click setup.exe.
6Follow the instructions on the computer screen to install the software.
Uninstall and reinstall software
Uninstall the printer software, and then reinstall it. For more information, see “Removing and reinstalling the software”
on page 100.
Page does not print
These are possible solutions. Try one or more of the following:
Check messages
If an error message is displayed, see “Error messages” on page 94.
Check power
If the  light is not on, see “Power button is not lit” on page 78.
Reload paper
Remove and then load paper.
Check ink
Check the ink levels, and install new print cartridges if necessary.
 
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							Check cartridges
1Remove the print cartridges.
2Make sure the sticker and tape have been removed.
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3Reinsert the cartridges.
Check printer default and pause settings
1Click:
In Windows XP (default Start menu): Start ΠPrinters and Faxes.
In Windows XP (Classic Start menu): Start ΠSettings ΠPrinters and Faxes.
In Windows Vista (default Start menu):  ΠControl ΠPrinters (under Hardware and Sound).
In Windows Vista (Classic Start menu):  ΠPrinters.
2Double-click the printer queue device.
3Click Printer.
Make sure no check mark appears next to Pause Printing.
If a check mark does not appear next to Set As Default Printer, you must select the print queue device for
each file you want to print.
Reconnect power supply
1Press  to turn the printer off.
2Disconnect the power cord from the wall outlet.
3Gently remove the power supply from the printer.
4Reconnect the power supply to the printer.
5Plug the power cord into the wall outlet.
6Press  to turn the printer on.
Removing and reinstalling the software
Uninstall the printer software, and then reinstall it. For more information, see “Removing and reinstalling the software”
on page 100.
Cannot print from digital camera using PictBridge
These are possible solutions. Try one or more of the following:
Enable PictBridge printing from camera
Enable PictBridge printing on the camera by selecting the correct USB mode. For more information, see the digital
camera documentation.
 
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