Lexmark X3550 User Manual

							3Press  to turn the printer back on.
Paper jam in the paper support
1Press  to turn off the printer.
2Firmly grasp the paper, and gently pull it out.
3Press  to turn the printer back on.
Paper or specialty media misfeeds
These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together.
Try one or more of the following:
Check paper condition
Use only new, unwrinkled paper.
Check paper loading
Load a smaller amount of paper into the printer.
Load paper with the print side facing you. (If you are not sure which side is the printable side, see the instructions
that came with the paper.)
See “Loading various paper types” on page 34 for information about:
Maximum loading amounts per paper type
Specific loading instructions for supported paper and specialty media
Remove each page as it is printed
Remove each page as it exits, and let it dry completely before stacking.
Adjust the paper guides
Adjust the paper guides:
When using media less than 8.5 inches wide
To rest against the edges of the paper or media, making sure it does not buckle
Printer does not feed paper, envelopes, or specialty media
These are possible solutions. Try one or more of the following:
Check for paper jams
Check for and clear any paper jams. For more information, see “Paper jam in the printer” on page 90 and “Paper
jam in the paper support” on page 91.
 
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							Check media loading
Verify that the specialty media is loaded correctly. For more information, see “Loading various paper types” on
page 34.
Try loading one page, envelope, or sheet of specialty media at a time.
Check printer default and pause settings
1Click:
In Windows XP (default Start menu): Start ΠPrinters and Faxes.
In Windows XP (Classic Start menu): Start ΠSettings ΠPrinters and Faxes.
In Windows Vista (default Start Menu):   Œ Control Panel ŒPrinters (under Hardware and Sound).
In Windows Vista (Classic Start menu):   Œ Settings ŒPrinters.
2Double-click the print queue device.
3Click Printer.
Make sure no check mark appears next to Pause Printing.
If a check mark does not appear next to Set As Default Printer, you must select the print queue device for
each file you want to print.
Banner paper jams
There are possible solutions. Try one or more of the following:
Clear banner paper jams
1Press  to turn off the printer.
2Remove the jammed banner paper from the printer.
Review banner printing checklist
Use only the number of sheets needed for the banner.
Select the following settings to enable the printer to feed paper continuously without jamming:
1With a document open, click File ΠPrint.
2Click Properties, Preferences, Options, or Setup.
3Select the Paper Setup tab.
4From the Paper Size area, select Banner.
5Select Letter Banner or A4 Banner as the paper size.
6Select Portrait or Landscape.
7Click OK.
8Click OK or Print.
Memory card troubleshooting
“Memory card cannot be inserted” on page 93
“Nothing happens when memory card is inserted” on page 93
 
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							Memory card cannot be inserted
There are possible solutions. Try one or more of the following:
Check memory card type
Make sure that the type of memory card you are using can be used in the printer. For more information, see “Inserting
a memory card” on page 44.
Check memory card placement
Make sure you have inserted the memory card in the correct slot. For more information, see “Inserting a memory
card” on page 44.
Nothing happens when memory card is inserted
These are possible solutions. Try one or more of the following:
Reinsert the memory card
The memory card may have been inserted too slowly. Remove and then reinsert the memory card quickly.
Check memory card placement
Make sure you have inserted the memory card in the correct slot. For more information, see “Inserting a memory
card” on page 44.
Check memory card type
Make sure that the type of memory card you are using can be used in the printer. For more information, see “Inserting
a memory card” on page 44.
Check to see if the memory card is damaged
Check that there is no obvious damage to the memory card.
Check to see if the memory card contain photos
Insert a memory card that contains photos. The printer will read photos created using the JPEG format. For more
information, see the documentation that came with the digital camera.
Make sure the USB cable is connected
1Check the USB cable for any obvious damage.
2Firmly plug the square end of the USB cable into the back of the printer.
3Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with the 
 USB symbol.
 
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							Error messages
Alignment Error
These are possible solutions. Try one or more of the following:
Remove tape from print cartridge
1Remove the print cartridge.
2Make sure the sticker and tape have been removed.
12
3Reinsert the cartridge.
4Press  to align the cartridge.
For more information, see “Aligning print cartridges” on page 72.
Use new paper
Load only plain, unmarked paper for aligning the cartridge.
The printer will read any markings on used paper, which could cause the alignment error message to appear.
Black Ink Low / Color Ink Low / Photo Ink Low
1Check the indicated ink level or levels, and install a new print cartridge or cartridges if necessary.
To order supplies, see “Ordering supplies” on page 74.
2Press  to continue.
Cartridge Error (1102, 1203, 1204, or 120F)
1Remove the print cartridges, and close the cartridge carrier lids.
2Disconnect the power cord from the electrical outlet.
3Reconnect the power cord to the electrical outlet.
4If the  button is not lit, press .
5Reinsert the print cartridges.
If the error does not reappear, the problem has been corrected.
If the problem reappears, one of the cartridges is not working properly. Continue with the following procedure to
determine which cartridge is not working properly.
1Remove the print cartridges, and close the cartridge carrier lids.
2Disconnect the power cord from the electrical outlet.
3Reconnect the power cord to the electrical outlet.
4If the  button is not lit, press .
 
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							5Reinsert the black (or photo) print cartridge.
6If the error:
Reappears, replace the black (or photo) print cartridge with a new one.
Does not reappear, reinsert the color print cartridge.
7If the error reappears, replace the color print cartridge with a new one.
Clear Carrier Jam
These are possible solutions. Try one or more of the following:
Remove any obstructions
1Raise the scanner unit.
2Remove any objects blocking the path of the print cartridge carrier.
3Make sure the cartridge carrier lids are closed.
4Close the scanner unit.
5Press .
Remove print cartridges
1Make sure the printer is on.
2Raise the scanner unit.
3Remove both print cartridges.
4Make sure the cartridge carrier lids are closed.
5Close the scanner unit.
6Press  to turn the printer off.
7Disconnect the power cord from the wall outlet.
8Plug the power cord back into the wall outlet.
9Press  to turn the printer on.
 
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							10Reinstall the print cartridges. For more information, see “Installing print cartridges” on page 70
11Close the scanner unit.
12Plug the power cord into the wall outlet.
13Press  to turn the printer on.
14Reinstall the print cartridges. For more information, see “Installing print cartridges” on page 70.
Computer not connected
These are possible solutions. Try one or more of the following:
Check computer connection
Make sure your computer is connected to the printer and is turned on.
Check USB cable
1Check the USB cable for any obvious damage.
2Firmly plug the square end of the USB cable into the USB port on the back of the printer.
3Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with the 
 USB symbol.
Check external print server
If you are using an external print server, make sure it is connected. For more information, see the print server
documentation.
Could not detect a proof sheet
The document placed on the scanner glass is not a valid proof sheet. For more information, see “Printing photos
stored on a memory device using the proof sheet” on page 49.
Error 1104
1Remove the print cartridges.
2Reinstall the black cartridge or the photo cartridge in the left carrier.
3Reinstall the color cartridge in the right carrier.
 
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							Left Cartridge Error / Right Cartridge Error
This message may also appear as Error 1205 (Left Cartridge) or Error 1206 (Right Cartridge).
1Remove the indicated print cartridge.
2Disconnect the power cord from the electrical outlet.
3Reconnect the power cord to the electrical outlet.
4If the  button is not lit, press .
5Reinsert the print cartridge.
6If the error:
Does not reappear, the problem has been corrected.
Reappears, replace the print cartridge with a new one.
Left Cartridge Incorrect / Right Cartridge Incorrect
1Remove the indicated print cartridge.
2Disconnect the power cord from the electrical outlet.
3Reconnect the power cord to the electrical outlet.
4If the  button is not lit, press .
5Reinsert the print cartridge.
6If the error:
Does not reappear, the problem has been corrected.
Reappears, replace the print cartridge with a new one.
Left Cartridge Missing / Right Cartridge Missing
One or both print cartridges are missing or not installed properly. For more information, see “Installing print cartridges”
on page 70.
Notes:
You can make a color copy with only the color cartridge installed.
You can print a black-and-white document with only the black cartridge installed.
You cannot copy or print when only the photo cartridge is installed.
To remove the error message, press .
Memory Failure
These are possible solutions. Try one or more of the following:
Reduce memory use
If applicable:
Print pending received faxes.
Send fewer pages.
 
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							Select the After Dial setting
1From the desktop, double-click the Lexmark Imaging Studio icon.
2From the left pane of the Welcome screen, click Setup and manage faxes.
3Click Adjust speed dial list and other fax settings.
4Click the Dialing and Sending tab.
5From the “Sending options” area, select After Dial from the “When to scan document” section.
6Click OK.
7Resend the fax.
No images have been selected
You have not selected any of the options on step 1 of the photo proof sheet you printed and scanned.
1Make sure you completely fill in your selected circle or circles.
2Press  to continue.
No photo/paper size selection has been made
You have not selected any of the options on step 2 of the photo proof sheet you printed and scanned.
1Make sure you completely fill in your selected circle or circles.
2Press  to continue.
No proof sheet information
The photo proof sheet you printed and scanned is no longer valid.
You may have removed the memory card or flash drive from the printer, or turned off the printer, before scanning
the photo proof sheet.
For more information, see “Printing photos stored on a memory device using the proof sheet” on page 49.
No valid photo image files detected
No supported images have been found on the memory card or flash drive.
The printer will read photos created using the JPEG format. For more information, see the documentation that came
with the digital camera.
Only one photo enhancement may be chosen at a time
You have selected more than one option on step 2 of the photo proof sheet you printed and scanned.
1Make sure you completely fill in only one circle for each option.
2Press  to continue.
Only one photo/size selection can be chosen at a time
You have selected more than one option on step 2 of the photo proof sheet you printed and scanned.
1Make sure you completely fill in only one circle for each option.
2Press  to continue.
 
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							Photo size error. Photo must fit on page.
There are one or more photos larger than the paper size you selected on the printer menu.
1Press  to clear the error message.
2Press  or  repeatedly until Paper Size appears on the display.
3Press .
4Press  or  repeatedly to select the paper size option that will fit your largest photo size.
5Press Start Color or Start Black to begin printing.
PictBridge communications error
Remove and then reinsert the USB cable that came with the camera into the PictBridge port on the front of the printer.
For more information, see “Using a PictBridge-enabled digital camera to control printing photos” on page 52.
Please remove the camera card.
The printer can read either a PictBridge-enabled digital camera or a memory card, but not both at the same time.
1Remove both the PictBridge-enabled digital camera and the memory card.
2Reinsert only one of the devices mentioned above.
Some photos removed from card by host.
Some of the photos on the photo proof sheet were deleted from the memory card through the computer.
You must print a new photo proof sheet.
For more information, see “Printing photos stored on a memory device using the proof sheet” on page 49.
There is a problem reading the memory card.
See “Memory card cannot be inserted” on page 93.
See “Nothing happens when memory card is inserted” on page 93.
Settings are not saved
These are possible solutions. Try one or more of the following:
Change time-out settings
If you press  to select a setting, an * appears next to the selected setting. The printer reverts to the default setting
after two minutes of inactivity or if the printer is turned off. For information on how to change this time-out feature,
see “Saving settings” on page 25.
Save settings for future jobs
If you press  to select a setting, an * appears next to the selected setting. For information on how to save the setting
for future jobs, see “Saving settings” on page 25.
Resetting to factory default settings
You can reset your printer to the original settings without using the printer menus.
 
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							Note: Resetting to factory default settings will delete all printer settings you selected.
1Press  to turn off the printer.
2Press and hold the Settings and Start Color buttons at the same time, then press again  to turn the printer
back on.
Language appears on the display, indicating that the printer has been reset.
3Press  or  until the language you want appears.
4Press .
5Press  or  until the country or region you want appears.
6Press .
Removing and reinstalling the software
If the printer is not functioning properly, or if a communications error message appears when you try to use the
printer, you may need to remove and reinstall the printer software.
1Click Start ΠPrograms or All Programs ΠLexmark 3500-4500 Series.
2Select Uninstall.
3Follow the instructions on the computer screen to remove the printer software.
4Restart the computer before reinstalling the printer software.
5Click Cancel on all New Hardware Found screens.
6Insert the CD, and then follow the instructions on the computer screen to reinstall the software.
Note: If the install screen does not appear automatically after you restart your computer, click Start ΠRun, and
then type D:\setup, where D is the letter of your CD-ROM drive.
If the software still does not install correctly, visit our Web site at www.lexmark.com to check for the latest software.
1In all countries or regions except the United States, select your country or region.
2Click the links for drivers or downloads.
3Select your printer family.
4Select your printer model.
5Select your operating system.
6Select the file you want to download, and then follow the directions on the computer screen.
 
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