Lexmark X204n User Manual

241 paper jam
1Remove the tray from the printer.
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2Remove the jam.
3Insert the tray.
4Press .
Troubleshooting
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251 paper jam
A sheet of paper or specialty media failed to feed completely from the manual feeder. Part of it may be still visible. If
it is visible, then gently pull the jammed sheet from the front of the manual feeder.
If the sheet is not visible, then complete the following steps:
1Remove the photoconductor kit and toner cartridge.
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Troubleshooting
142
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2Lift the flap at the front of the printer, and then remove any jammed sheets.
3Align and insert the photoconductor kit and toner cartridge.
4Press .
Solving printing problems
Jobs do not print
These are possible solutions. Try one or more of the following:
MAKE SURE THE PRINTER IS READY TO PRINT
Make sure Ready or Power Saver appears on the display before sending a job to print.
CHECK TO SEE IF THE STANDARD EXIT BIN IS FULL
Remove the stack of paper from the standard exit bin.
CHECK TO SEE IF THE TRAY...

MAKE SURE YOU ARE USING A RECOMMENDED USB OR ETHERNET CABLE
For more information, visit the Lexmark Web site at www.lexmark.com.
MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED
Check the cable connections to the printer to make sure they are secure. For more information, see the setup
documentation that came with the printer.
Multiple‑language PDFs do not print
The documents contain unavailable fonts.
1Open the document you want to print in Adobe Acrobat.
2Click the printer icon.
The Print dialog...

Large jobs do not collate
These are possible solutions. Try one or more of the following:
MAKE SURE COLLATE IS SET TO ON
From Print Properties or the printer control panel Finishing menu, set Collate to On.
Note: Setting Collate to Off in the software overrides the setting in the Finishing menu.
REDUCE THE COMPLEXITY OF THE PRINT JOB
Reduce the complexity of the print job by reducing the number and size of fonts, the number and complexity of
images, and the number of pages in the job.
Unexpected page...

3Lower the scanner unit.
Poor copy quality
These are some examples of poor copy quality:
Blank pages
Checkerboard pattern
Distorted graphics or pictures
Missing characters
Faded print
Dark print
Skewed lines
Smudges
Streaks
Unexpected characters
White or black lines in print
These are possible solutions. Try one or more of the following. For additional potential solutions, see “Solving print
quality problems” on page 153.
CHECK THE DISPLAY FOR ERROR MESSAGES
Clear any error messages.
THE TONER MAY BE...

UNWANTED TONER IS IN THE BACKGROUND
Increase the background removal setting.
Adjust the darkness to a lighter setting.
PATTERNS (MOIRÉ) APPEAR IN THE OUTPUT
Use the Text/Photo or Photo settings.
Adjust the scale setting.
Adjust the sharpness setting.
TEXT IS LIGHT OR DISAPPEARING
Decrease the background removal setting.
Increase the contrast setting.
Decrease the shadow detail setting.
Increase the sharpness setting.
THE OUTPUT APPEARS WASHED OUT OR OVEREXPOSED
Increase the darkness setting.
Decrease the...

AN ERROR MAY HAVE OCCURRED IN THE PROGRAM
Turn off and then restart the computer.
Scanning takes too long or freezes the computer
These are possible solutions. Try one or more of the following:
OTHER SOFTWARE PROGRAMS MAY BE INTERFERING WITH SCANNING
Close all programs not being used.
THE SCAN RESOLUTION MAY BE SET TOO HIGH
Select a lower scan resolution.
Poor scanned image quality
These are possible solutions. Try one or more of the following:
CHECK THE DISPLAY FOR ERROR MESSAGES
Clear any error...

CHECK THE POWER
Make sure the printer is plugged in, the power is on, and Ready appears.
CHECK THE CABLE CONNECTIONS
Make sure the network or USB cable is securely connected to the computer and the printer.
Cannot create a Scan Profile
These are possible solutions. Try one or more of the following:
CHECK THE JAVA SETTING
If only a grey box appears, then make sure Sun Microsystems Java Virtual Machine (JVM) version 1.4.2 or higher is
installed on your computer.
DISABLE WINDOWS XP FIREWALL
If you are using...

CHECK THE PRINTER CONNECTIONS
Make sure the cable connections for the following hardware are secure, if applicable:
Telephone
Handset
Answering machine
CHECK THE TELEPHONE WALL JACK
1Plug a telephone into the wall jack.
2Listen for a dial tone.
3If you do not hear a dial tone, then plug a different telephone into the wall jack.
4If you still do not hear a dial tone, then plug a telephone into a different wall jack.
5If you hear a dial tone, then connect the printer to that wall jack.
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