Lexmark X 204 Service Manual

							Diagnostic information2-15
7011-2xx / 3xx
80B Too many errors when transmitting in 
ECM mode.• Check line quality.
• Adjust ‘Transmit Level’.
• Select a lower ‘Max Speed’value under 
Fax Send setting’s.
80C Remote device failed to respond to the 
CTC command.• Select a lower ‘Max Speed’ value 
under Fax Send setting’s.
• Adjust ‘Transmit Level’.
80D Received too many requests from 
remote end to repeat the previous 
command sent.• Check line quality.
• Adjust ‘Transmit Level’.
• Check if line conditions on remote end 
will facilitate a good connection.
80E Functional limitation- Remote fax 
device does not support G3 receive 
capability.No action needed. Issue with the remote 
device.
811 Failed to detect a fax device at the 
remote end.• Verify MFD is answering to fax call and 
not a voice call.
• Decrease value of ‘Rings To Answer’ 
setting.
812 No more data rates available in V34 
modulation scheme.• Adjust to a lower modulation scheme.
813 Timeout occurred after waiting too long 
to receive a good frame. • Adjust “Receive Threshold”.
814 Tried too many times at selected speed 
using V34 modulation scheme.• Adjust ‘Transmit Level’.
• Adjust to a lower modulation scheme.
815 Fax transmission was interrupted due 
to power failure.• Troubleshoot MFP if error persists. See 
“Modem service check” on 
page 2-29.
818 Fax transmission failed due to 
insufficient memory to store scanned 
image.Adjust ‘Memory Use’ setting to allocate 
more memory for send jobs.
819 Fax transmission failed due to 
insufficient memory to store received 
image.Adjust ‘Memory Use’ setting to allocate 
more memory for receive jobs.
81A A timeout occurred during transmission 
of a page in ECM mode.Select a lower ‘Max Speed’ value under 
Fax Send setting’s.
880 Failure to transmit training successfully 
in V17, V29, V27 terminal modulation 
schemes.• Select a lower “Max Speed” under Fax 
Send setting’s.
• Adjust the “Transmit Level”.
• Check line quality.
882 Failure to transmit training successfully 
in V17, V29 terminal modulation 
schemes.• Select a lower “Max Speed” under Fax 
Send setting’s.
• Adjust the “Transmit Level”.
• Check line quality.
883 Failure to transmit training successfully 
in V17,V27 terminal modulation 
schemes.• Select a lower “Max Speed” under Fax 
Send setting’s.
• Adjust the “Transmit Level”.
• Check line quality.
Fax error log codes (Continued)
Error code Description Action 
						

							2-16Service Manual 7011-2xx / 3xx
884 Failure to transmit training successfully 
in V29, V27 terminal modulation 
schemes.• Select a lower “Max Speed” under Fax 
Send setting’s.
• Adjust the “Transmit Level”.
• Check line quality.
885 Failure to transmit training successfully 
in V17terminal modulation scheme.• Select a lower “Max Speed” under Fax 
Send setting’s.
• Adjust the “Transmit Level”.
• Check line quality.
886 Failure to transmit training successfully 
in V29 terminal modulation scheme.• Select a lower “Max Speed” under Fax 
Send setting’s.
• Adjust the “Transmit Level”.
• Check line quality.
887 Failure to transmit training successfully 
in V27 terminal modulation scheme.• Select a lower “Max Speed” under Fax 
Send setting’s.
• Adjust the “Transmit Level”.
• Check line quality.
888 Failure to transmit training successfully 
at 2400 bps in V27 terminal modulation 
scheme.• Adjust “Transmit Level”.
• Check line quality.
889 Failed to connect at the minimum 
speed supported by the MFP.• Adjust “Transmit Level”.
• Incompatible connection.
88A Failed to connect using V.34 
modulation scheme.• Check line quality.
• Adjust to a lower modulation scheme.
• Adjust Transmit Level Receive 
Threshold values.
901 No fax tones detected from remote 
end.• Verify destination phone number.
• Verify that the remote fax is authorized 
to receive faxes.
902 No dial tone detected. • Check by enabling ‘Behind a PABX’ 
setting.
• Check phone line.
• Check MFD modem hardware.
903 Busy tone detected. Check with remote end if successive 
attempts fail. 
904 Hardware error detected. See “Modem service check” on 
page 2-29. 
905 A timeout occurred after dialing the 
number and waiting for a response.Check with remote end if successive 
attempts fail. 
906 Fax canceled by user. No action needed.
907 Modem detected a digital line 
connection.Verify the MFP is connected to an analog 
line. See“Fax transmission service 
check” on page 2-45. 
908 Phone line was disconnected Restore phone line connection.
A00 Received request for unsupported 
function from remote fax device.No action needed.
Fax error log codes (Continued)
Error code Description Action 
						

							Diagnostic information2-17
7011-2xx / 3xx
A01 Received request for unsupported 
image width from remote fax device.No action needed.
A02 Received request for unsupported 
image resolution from remote fax 
device.No action needed.
A03 Received request for unsupported 
compression type from remote fax 
device.No action needed.
A04 Received request for unsupported 
image length from remote fax device.No action needed.
F00 Unknown error occurred. No action needed.
Fax error log codes (Continued)
Error code Description Action 
						

							2-18Service Manual 7011-2xx / 3xx
Paper jam messages
Repeating jams or jam messages can be caused by any of the following:
•Faulty pick solenoids or worn cams of the solenoids
•Faulty flags or springs
•Worn backup rollers at the reference guide
•Improperly adjusted reference guide
•Debris in the paper path
•Paper not of the specified length
Note:  For more information, see“Paperpath sensor service check” on page 2-32. 
Paper jam messages
Message Explanation
200 Paper Jam 
Remove CartridgeThe input sensor under print cartridge is covered too long or is covered during 
POR or when START is pressed after clearing a different jam or problem. The 
exit sensor could also be covered. Remove the print cartridge and open the rear 
door to remove the media. If the message is displayed after the paper is 
removed, the MPF sensor or controller card might be faulty.
201 Paper Jam 
Remove CartridgePaper is jammed between the MFP input and exit sensor. Remove the print 
cartridge to clear the paper path. If the message is displayed after the paper is 
removed, the input sensor or controller card might be faulty. If there are 
excessive 201.02 paper jams replace the autocompensator clutch. See “Input 
roller clutch and lever removal (autocompensator clutch)” on page 4-26.
202 Paper Jam 
Open Rear DoorThe exit sensor is either covered during POR or covered too long. Open the rear 
door to access the jam area. If the message is displayed after the paper is 
removed, the exit sensor or controller card might be faulty.
Ensure that the rear door to the printer is properly closed.
241 Paper Jam
Check Tray 1Paper is jammed between Tray 1 and the input sensor.
242 Paper Jam
Check Tray 2Tray 2 pass thru sensor is covered during warm-up.
Try opening Tray 2. If the tray is difficult to remove, then you may have to 
remove the tray above or below the tray to remove the jammed pages.
251 Paper Jam
Check Manual FeederSensor at the manual feeder indicates paper is stuck in the path. Remove the 
paper, and check the flag/sensor.
290 Scanner Jam
Remove OriginalsPaper in the ADF is covering the paper present sensor. See “ADF service 
check” on page 2-23.
291 Scanner Jam Paper in the ADF is covering the paper present and paper path sensors. See 
“ADF service check” on page 2-23.
292 Scanner Jam Paper in the ADF is covering the paper path sensor. See “ADF service check” 
on page 2-23. 
						

							Diagnostic information2-19
7011-2xx / 3xx
User attendance messages
The printer control panel displays messages describing the current state of the printer and indicates possible 
printer problems that must be resolved. This topic provides a list of all printer messages, explains what they 
mean, and tells how to clear the messages.
The following table lists the messages in alphanumerical order. A message can also be located using the index.
User status and attendance messages
User primary message Explanation
Close Door Message clears when upper and lower doors are closed.
Insert Tray  This message is displayed when the printer requests the user to insert tray x 
before it can continue printing the job. The printer needs to pick media from the 
missing tray or the trays below it.
Tray x=Tray 1
Note: This message displays when refilling the trays during a job. Before filling 
tray a tray, take the printer offline by pressing Stop , and wait for pages to stop 
feeding into the output bin.
The following actions can be taken:
• Insert the requested tray.
• Cancel the current job
No Analog Phone Line
An analog line is not detected as being plugged into the modem. If the device is in 
Analog mode, this has a source of Fax. 
Memory Full, cannot 
send faxesAfter a start, there is no memory to do the fax job. Attempted fax is canceled.
Fax Station Name not set 
upSetup fax name. See the user guide for more information.
Fax Station number not 
set up.Setup fax number. See the user guide for more information.
Insert Duplex Page in 
Tray Reload printed page in tray . Cancel Job appears if the job can be canceled.
Install Tray  or Cancel 
jobPrinter detects that tray  is missing, where x is 1 or 2. This message appears if 
the job was begun, but the paper has not yet been retrieved. The tray is no longer 
detected. Replace the indicated tray.
Load  Printer does not detect media meeting the description  in 
, where  is Tray 1,Multi-Page Feeder (MP feeder), or Envelope 
Feeder.
• Load the input source with the correct type and size media.
• Cancel the current job.
Load  
Printer does not detect media meeting the description  in , 
where  is Tray 1.
• Load the input source with the correct type and size media.
• Cancel the current job.
Load 
Printer does not detect media meeting the size requested in the source indicated.
• Load the input source with the correct type and size media.
• Cancel the current job.
Load  
 
Printer does not detect media meeting the size or type requested in the source 
indicated.
• Load the input source with the correct type and size media.
• Cancel the current job. 
						

							2-20Service Manual 7011-2xx / 3xx
Load Manual 
Printer does not detect media meeting the description  in the single 
sheet feeder (manual feeder).
The following actions can be taken:
• Load paper, and the job continues.
•press Select ( ), and choose an alternate source for media.
• Cancel the current job.
Load Manual 
Printer does not detect media meeting the description  in the 
single sheet feeder (manual feeder).
The following actions can be taken:
• Load paper and the job continues.
•press Select ( ), and choose an alternate source for media.
• Cancel the current job.
Load Manual 
Printer does not detect media meeting the description  in the single sheet 
feeder (manual feeder).
The following actions can be taken:
• Load paper and the job continues.
•press Select ( ), and choose an alternate source for media.
• Cancel the current job.
Load Manual 
 Printer does not detect media meeting the description  and  in the 
single sheet feeder (manual feeder).
The following actions can be taken:
• Load paper and the job continues.
•press Select ( ), and choose an alternate source for media.
• Cancel the current job.
PJL OP Message
PJL Seed Message
PJL ST Message Try one or more of the following:
•press Select ( ) to clear the message, and continue printing.
• Wait for the message to clear.
Remove Paper ADF
This posts when there is paper detected in the ADF upon POR or when the cover 
is closed (or any other situation that re-inits the scanner). Message clears when 
paper is removed.
Remove Paper 
Standard BinThe standard output bin is full or nearly full. Remove the media from the bin.
30 Invalid Refill Change 
CartridgeRefilled cartridge detected.
31 Defective or Missing 
CartridgeThis message is displayed when a defective print cartridge is detected. Replace 
the toner cartridge.
32 Unsupported Toner 
CartridgeThis message is displayed when an unsupported print cartridge is installed. 
Replace the toner cartridge.
34 Short Paper • press Select (
) to clear the message and continue printing.
The printer does not automatically reprint the page that prompted the 
message.
• Check tray length and width guides to ensure paper is properly fitted in the 
tray.
• Make sure the print job is requesting the correct size of paper.
• Adjust the Paper Size setting for the size paper you are using.
If MP Feeder Size is set to Universal, make sure the paper is large enough for 
the formatted data.
• Cancel the current job.
User status and attendance messages (Continued)
User primary message Explanation 
						

							Diagnostic information2-21
7011-2xx / 3xx
37 Insufficient Collation 
AreaThis message is displayed when the printer memory used to store pages is too full 
to collate the print job. 
The following actions can be taken:
•press Select ( ) to print the portion of the job already stored, and begin 
collating the rest of the job.
•press Menus ( ) to access the Busy/Waiting Menu. 
The following functions are available.
- Cancel Job
Note: Menu Lockout does NOT prevent access to the Busy/Waiting Menu.
38 Memory Full This message is displayed when the printer is processing an incoming job and 
there is not enough memory available to continue processing the job.
The following actions can be taken:
• Determine how to make more memory available to your print job by:
- Deleting fonts, macros and other data in RAM.
- Simplify your print job.
- Install additional memory
•press Select ( ) to clear the message and continue printing.
The job may not print correctly.
•press Menus ( ) to access the Busy/Waiting Menu.
The following functions may be available:
- Cancel Job
39 Complex Page This message is displayed when a page is too complex to print.
The following actions can be taken:
•press
 Select ( ) to clear the message and continue printing.
The job may not print correctly.
• Simplify the print job.
•press Menus ( ) to access the Busy/Waiting Menu.
The following functions may be available:
- Cancel Job
- Reset Printer
Note: Menu Lockout does NOT prevent access to the Busy/Waiting Menu.
54 Standard Network 
Software ErrorThis message is displayed when the RIP software detects that a network port is 
installed but cannot establish communications with it.
•press
 Select ( ) to clear the message and continue printing.
The job may not print correctly.
• Program new firmware for the network interface.
• Turn the printer power off and then back on to reset the printer.
54 Network  Software 
ErrorThe printer disables all communications to the associated network interface. No 
data may be received or sent from or to the associated interface. The user can 
program new firmware in the network using the parallel port after this message 
clears.
•press
 Select ( ) to clear the message and continue printing.
The job may not print correctly.
• Program new firmware for the network interface.
• Turn the printer power off and then back on to reset the printer.
User status and attendance messages (Continued)
User primary message Explanation 
						

							2-22Service Manual 7011-2xx / 3xx
56 Standard USB 
Port DisabledThis message may appear when data is sent to the printer across a USB port, but 
the port is disabled.
Note: Once the error is displayed the first time, reporting of further errors is 
suppressed until the printer is reset or menus are entered.
The following actions can be taken:
•press
 Select ( ) to clear the message.
Any data received on the USB port is discarded.
•press Menus ( ) to access the Busy/Waiting Menu.
The following functions may be available:
- Turn the printer power off and then back on to reset the printer.
- Reset Active Bin
- Check Supply Levels
Make sure the USB Buffer menu item is not set to Disabled. (press Menusto 
access the Administrative Menus, select Network/Ports, USB Menu, and 
USB Buffer.)
84 PC Kit Life Warning Replace the PC kit to ensure print quality.
84 Replace PC Kit
88 Cartridge Low This warning is displayed when the cartridge is low. Press Check to continue.
Scan job too long The scan job exceeds the maximum number of pages
• Break the scan job into multiple small jobs.
• Cancel the scan job.
User status and attendance messages (Continued)
User primary message Explanation 
						

							Diagnostic information2-23
7011-2xx / 3xx
Service checks
Service checks which involve measuring voltages on the LVPS/HVPS (low voltage power supply/
high voltage power supply board) should be performed with the MFP positioned on its back side. 
Note:  When you make voltage readings, always use frame ground unless another ground is 
specified. See the wiring diagram in the back of the book for more information. 
ADF service check
FRU Action
ADF
ADF cable
Controller card
ADF pick pad
ADF separator roller
ADF paper tray and extender.
ADF coverEnsure that the proper paper size is being used in the ADF.
Are the paper guides on the ADF tray properly adjusted?
Inspect the ADF separator roll and ADF separator pad for wear. If they are worn, 
replace them. If they are dirty or have a buildup on them, clean them with a damp 
cloth.
If the ADF fails to pick check to make sure that the paper height in the ADF input 
tray is beneath the height marker on the ADF paper guides.
Inspect the paper present sensor on the ADF. 
• Perform the paper present and scan first sensor tests. See “Sensor Test” on 
page 3-12
• Check the flags on the sensor. Are they able to move freely? If the sensor 
flags are damaged, replace the ADF assembly.
Make sure the ADF cable is securely connected to the ADF and the controller 
card.
If the cable is properly connected, perform the following checks:
• Check the ADF cable for continuity.
• Check pin 1 on controller card connector J2 for +5V.
• Pin 3 should be ground.
If voltages are present, replace the ADF.
If replacing the ADF does not fix the problem, replace the controller card.
If the ADF is multi feeding, check the ADF pick roller and pad for dirt. Remove 
them from the MFP, and clean them with a lint free cloth and isopropyl alcohol.
If the leading edge of the paper is damaged, instruct the user to lessen the 
number of documents being copied from the ADF at one time.
If there are excessive misfeeds from the ADF, verify that the ADF paper tray and 
extender are properly installed.
Skews and jams at the ADF paper present sensor might be caused by an 
improperly closed ADF cover. Ensure the ADF cover is closed properly. 
						

							2-24Service Manual 7011-2xx / 3xx
Flatbed service check
Cold fuser service check
Make sure the correct voltage lamp is installed. The voltage rating is stamped on one of the lamp contacts. 
Cooling fan service check 
FRU Action
Flatbed
Controller cardEnsure that connectors J15, J1, and J5 are properly connected. Inspect the 
ribbon cable connection on CIS for proper connection.
If connector J15 is properly connected, verify the following voltages on the 
controller card. Check pin 9 for +3.3V, pins 11, 13, and 15 for +5V. Pins 3, 6, 
and 8 are ground.
If connector J1 is properly connected, verify the following voltages on the 
controller card. Check pin 19 for +12V and pin 20 for +5V.
If voltages are present, replace the flatbed FRU. If there are voltage 
irregularities, replace the controller card.
FRU Action
Fuser AC cables
LVPS/HVPS 
FuserIf the fuser lamp comes on and a fuser failure light error code 
displays, be sure the thermistor is contacting the hot roll and the 
thermistor cable is firmly seated in connector J15 on the controller 
card. 
Check for excessive toner buildup on the surface of the thermistor. 
Clean as necessary. 
With the MFP unplugged, disconnect the thermistor cable from J10 
on the controller card. 
Measure the resistance of the thermistor. The resistance measures 
from approximately 1K ohms immediately after printing or POR to 
approximately 240K ohms when thermistor reaches room 
temperature. (It may take 30 minutes to cool.) 
Replace the fuser assembly as necessary. 
FRU Action
Cooling fan Make sure the fan cable plug is properly seated at J19 (controller 
card). 
Turn the MFP off, and disconnect the cooling fan cable from 
connector J9 on the controller card. 
Turn the MFP on. Within a few seconds, the controller card assembly 
should apply between +24 V dc to pin 2. See “Controller card” on 
page 5-4 for more information. 
If voltage is present and the fan is not turning, replace the cooling 
fan. If the fan still doesn’t function, replace the controller card. 
Note: The fan speed is controlled by a module on the controller card. 
Between +8 V and +24 V dc are constantly supplied at pin 2 (J19). 
Pin 1 is ground while pin 3 receives feedback from the fan motor. 
If voltage is not present, see “Controller card” on page 5-4 for 
more information.