Lexmark X 204 Service Manual
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Diagnostic information2-5 7011-2xx / 3xx Understand the operator panel The X203, and X204 op panel is divided into three sections: Selections and setting’s This section of the operator panel is used to select the MFP function for a job 1.Copy - Activate the copy function to copy a document on the flatbed or ADF (X204 only). 2.Scan / Email - Activate the scan / Email function. 3.Fax - Activate the fax function. Fax is not available on all models. 4.Options - Temporarily change size, paper source, and scale for a job. Shortcuts 3DEF6MNO9WXYZ# 2ABC5JKL8TUV0 1 @!.4PQRS7 * Redial/Pause Address BookSelect Start Stop/Cancel Menu Back Options Copy Scan/Email FaxHook 12 3 1 2 3 4 Options Copy Scan/Email Fax
2-6Service Manual 7011-2xx / 3xx Display / Main control 1.Menu - Enters the administration menu 2.Display - View scan, copy, fax and print options, and view status and error messages. 3.Stop/Cancel - Stops print, scan,and fax jobs. Exits a menu and returns to Ready. 4.Start - Start a copy, scan, or fax job. 5.Right arrow - Scroll right 6.Select - Accepts menu selections and setting’s 7.Left arrow - Scrolls left 8.Indicator light: a.Off - the power is off b.Blinking green - The printer is warming up, processing data, or printing. c.Solid green - The printer is on, but idle. d.Blinking red - Operator intervention is needed 9.Back - Returns to the previous menu Select Start Stop/Cancel Menu Back 12 3 4 5 6 7 8 9
Diagnostic information2-7 7011-2xx / 3xx Keypad area 1.Hook - Press to take the line off-hook when faxing. Press a second time to hang up the line. 2.Keypad - Enter numbers, letters, or symbols on the display 3.Shortcuts - Enters the shortcut screen 4.Address Book - Access the stored phone numbers. 5.Redial/Pause - self explanatory. Shortcuts 3DEF 6MNO 9WXYZ # 2ABC 5JKL 8TUV 0 1 @!. 4 PQRS7 * Redial/Pause Address Book Hook 12 3 4 5
2-8Service Manual 7011-2xx / 3xx MFP Menus The diagram shows the menu index on the operator panel and the menus and items available under each menu. Not all menus or selections will be available in all situations. These are accessed through the driver. Paper Menu Default Source Size/Type Paper Texture Paper Weight Paper Loading Custom Types Universal SetupReportsMenu setting’s Page Device Stats Network Setup Shortcut List Fax Job Log Fax Call Log Copy Shortcuts E-Mail Shortcuts Fax Shortcuts FTP Shortcuts Profiles List Print Fonts Print Directory Asset Report Network / Ports Network Menu USB Menu setting’sGeneral Copy Fax Print
Diagnostic information2-9 7011-2xx / 3xx Messages and error codes Service error codes Service error codes are generally non-recoverable except in an intermittent condition when you can POR the MFP to temporarily recover from the error condition. Error Description Action 8XX Scanner service errors 840.01 Scanner disabledThe scanner is disabled and can’t be used. Enter the configuration menu, and re-enable the scanner module. See “840.xx service check” on page 2-41 840.02 Scanner auto disabledThe scanner is disabled and can’t be used. This message is posted when the MFP PORs. Enter the configuration menu, and re-enable the scanner module. See “840.xx service check” on page 2-41 841.00Image Pipeline Image pipeline ASIC. See “Flatbed service check” on page 2-24. 841.01Service image processing unit: AFE register mismatch 841.02 841.03Service image processing unit: SCNCHN DMA 841.04Service image processing unit: new line too soon interrupt 841.07Service image processing unit: tonal data overrun 841.09Service image processing unit: image processing too slow 841.96System time out: SIZAR out of band interrupt 841.97Service image processing unit: output data uncollected 841.98Service image processing unit: SCNCHN DMA underrun 841.99Service image processing unit interrupt handler delayed crash 842Scanner Failure. Communication failure 843Scanner Failure: carriage failed to home or move to desired position 843.01Scanner Failure ADF mechanical failure. Go to “ADF service check” on page 2-23 843.02Scanner Failure General mechanical failure. Go to “ADF service check” on page 2-23 843.03Scanner Failure Pick Roller engage failure. Go to “ADF service check” on page 2-23 843.04Scanner Failure Pick roller disengage failure. Go to “ADF service check” on page 2-23
2-10Service Manual 7011-2xx / 3xx 844.yyScanner Failure Lamp failure. See “Flatbed service check” on page 2-24. 844Front scan module output level error See “Flatbed service check” on page 2-24 844.01Rear scan module output level error 844.02Front scan module lamp level too low Front Mono channel, Front Color channels, Front Red channel, Front Green channel, and/or Front Blue channel is detected to have low lamp level. See “Flatbed service check” on page 2-24 844.03Rear scan module lamp level too low Rear Mono channel, Rear Color channels, Rear Red channel, Rear Green channel, and/or Rear Blue channel is detected to have low lamp level. See “Flatbed service check” on page 2-24 845.yyScanner Failure CIS failure See “Flatbed service check” on page 2-24 845Front scan module cable failure or SCC card failure CIS channel failure. Check each channel(mono, R, G, B) for identical values indicating bad cable and/or SCC card. Excessive noise test for the dark data indicating some sort of CIS or analog electronics issue on that channel or channels. See “Flatbed service check” on page 2-24 845.01Rear scan module cable failure or SCC card failure CIS channel failure. Check each channel(mono, R, G, B) for identical values indicating bad cable and/or SCC card. Excessive noise test for the dark data indicating some sort of CIS or analog electronics issue on that channel or channels. See “Flatbed service check” on page 2-24 845.02Cable / SCC Failure Front scan module connector or cable failure See “Flatbed service check” on page 2-24 845.03Cable / SCC Failure Rear scan module connector or cable failure See “Flatbed service check” on page 2-24 845.04Cable Failure The connector cable is defective. See “Flatbed service check” on page 2-24. 846.07Front magnification exceeds limits Rear excessive variability for Mono, Red, Green, or Blue. See “Flatbed service check” on page 2-24 847Modem Failure The Configuration ID bit that describes the device’s modem doesn’t match the actual modem installed in the device. 847.01Fax Storage The amount of flash storage available on the device is too small. Note: The NAND Flash partition can shrink as bit failures cause blocks to be invalidated. Go to “Format Fax Storage” on page 3-19. If the issue is not fixed, replace the controller board. Go to “Controller card removal” on page 4-13. Error Description Action
Diagnostic information2-11 7011-2xx / 3xx 847.02Fax Storage The devices’ flash partition is invalid or unavailable. Go to “Format Fax Storage” on page 3-19. If the issue is not fixed, replace the controller board. Go to “Controller card removal” on page 4-13. 848.01Modem/Config ID Mismatch A device has a modem installed, but its Configuration ID indicates that a modem shouldn’t be present. Engine software service errors 900.xx Unrecoverable RIP software error / illegal trap See “Steps before starting the 9yy service checks” on page 2-50. See “900.xx System software error service check” on page 2-51. 902.xx Engine software error Unrecoverable engine software error. Rest the MFP (POR). If the problem reoccurs, replace the controller board. See “Controller card service check” on page 2-25 903.xx Paperport link driver error 904.xx Interface violation by RIP 905.xx Interface violation by paperport device 906.xx RIP interface drive error DC pick motor errors 910.xx DC pick motor stall Verify the motor is properly connected to the controller card. 911.xx DC pick motor excessive PWM 912.xx DC pick motor below speed 913.xx DC pick motor over speed 914.00 DC pick motor error 914.01 Lost encoder feedback Transfer service errors 917.xx Transfer service error Replace the transfer roll. See “Transfer roll service check” on page 2-44. Fuser service errors 920.00 Under temperature during steady state control. Replace the fuser. See “Fuser service check” on page 2-27. 921.00 Under temperature during standby control. 922.00 Fuser failed to ramp to target temperature 923.00 Fuser is over temperature. 924.00 Open thermistor check. 925.xx Wrong fuser installed. The fuser type stored in the cartridge ID does not match the actual fuser installed in the printer. Fan service errors Error Description Action
2-12Service Manual 7011-2xx / 3xx 927.00 Service fan error Replace the fan. See “Cooling fan service check” on page 2-24. Printhead service errors 930.xx Wrong printhead installed Replace the printhead. See “Printhead service check” on page 2-32. 931.xx No first hsync Replace the printhead. See “Printhead service check” on page 2-32. 932.xx Lost hsyncs 933.xx Mirror motor locked: No hsync received 935.xx Motor unable to reach operating speed Transport motor service errors 936.xx Transport motor initial lock failure Replace the main motor gear drive. See “Main motor service check” on page 2-29 937.00 Main transport motor lost lock Replace the main motor gear drive. See “Main motor service check” on page 2-29 Power supply service errors 940.00 LVPS service error Replace the LVPS/HVPS. See “Hot fuser service check” on page 2-28. Controller board and operator panel service errors 948.xx Failed controller board Replace the controller board. See “Controller card service check” on page 2-25. 949.xx 950.xx Mismatch between EEPROM and mirror memory Note: A new controller board or operator panel has been installed, and has not been properly prepared for this use. Install a new note. Do not install both the controller board and the operator panel at the same time without a POR in between.Install a new controller bored or operator panel. See “Controller card service check” on page 2-25 or “Operator panel service check” on page 2-31. 955.xx The code ROM or NAND flash failed the Cyclic Redundancy Check or the NAND experienced an uncorrectible multi-bit failure.Replace the controller board. See “Controller card service check” on page 2-25. 956.00 RIP card failure: processor failure 956.01 Processor overtemp 957.xx RIP card failure: ASIC failure 958.xx Printer has performed more than 100 “shift and reflash” operations as a result of ECC bit corrections Firmware or controller board errors 959.02 Failure to authenticate Signature Verification Code Call the next level of support to update the firmware, or replace the controller board. See “Controller card service check” on page 2-25. 959.03 Signature Verification Code failed to authenticate a code partition.Update firmware and call the next level of support, or replace the controller board. See “Controller card service check” on page 2-25. 959.04 Jump to unverified address Error Description Action
Diagnostic information2-13 7011-2xx / 3xx 959.05 Unknown boot failure Update firmware and call the next level of support, or replace the controller board. See “Controller card service check” on page 2-25 959.20 Hardware failure Replace the controller board. See “Controller card service check” on page 2-25. 959.21 Controller did not respond to command request. 959.23 Self test failed during initialization. Replace the controller board. See “Controller card service check” on page 2-25. 959.24 EEPROM retention error 959.25 Insufficient device space during HW prog 959.26 Incremental counter reset exceeds maximum value 959.27 Increment count failed due to max value limit 959.28 Invalid SP memory configuration Memory and emulation errors 960.xx RAM memory error: RAM soldered on the controller board is badReplace the controller board. See “Controller card service check” on page 2-25. 964.xx Download Emulation Cyclic Redundancy Check Error: checksum failure detected in the emulation header or emulation file.Disable the Download Emulation. Program the download emulation into the firmware card again. If this does not resolve the problem, then replace the firmware card and download the emulation again. Network errors 975.xx Unrecognizable network Call the next level of support. 976.xx Unrecoverable software error in network port 978.xx Bad checksum while programming network port 979.xx Flash parts failed while programing network port Other errors 980.xx Engine experiencing unreliable communication with the specified deviceCall the next level of support. 981.xx Engine protocol violation detected by the specified device 982.xx Communications error detected by the specified device 983.xx Invalid command received by the specified device 984.xx Invalid command parameter received by the specified deviceCall the next level of support. 990.xx An equipment check condition has occurred in the specified device, but the device is unable to identify the exact component failure. 991.xx The specified device has detected an equipment check in its system card. Error Description Action
2-14Service Manual 7011-2xx / 3xx Fax error codes Fax error log codes Error code Description Action 000No error occurred during fax transmissionNo action needed 200 Error occurred when transmitting training.• Check line quality. • Select a lower ‘Max Speed’. • value under Fax Send setting’s • Adjust the transmit level. 3XX Error occurred when receiving image data.• Check line quality. • Adjust ‘Receive Threshold’. • Select a lower ‘Max Speed’ value under Fax Receive setting’s. 4XX Error occurred when sending image data.• Check line quality. • Adjust ‘Transmit Level’. • Select a lower ‘Max Speed’ value under Fax Receive setting’s. 5XX Received unknown response from remote fax device.No action needed. Issue is with the other device. 6XX Error occurred when receiving a frame. • Check line quality. • Adjust ‘Receive Threshold’. 7XX Error occurred when sending a frame. • Check line quality. • Adjust ‘Transmit Level’. • Select a lower ‘Max Speed’ value under Fax Send setting’s. 800 Received EOT unexpectedly from the modem in V34 mode.• If error persists disable V34 modulation scheme. 802 Too many time-outs occurred during ECM reception.• If error persists disable ECM mode. 803 Fax canceled by user No action needed. 804 Unexpectedly received a disconnect command from the remote end.• Check line quality. • Adjust Transmit Level/Receive Threshold values. • Remote device could be requesting an unsupported feature. 805 Remote fax device failed to respond to the DCS command.• Adjust Transmit Level/Receive Threshold values. • Remote device could be malfunctioning. 808 T1 timeout occurred when trying to establish a connection with a remote fax device.• Adjust Transmit Level/Receive Threshold values. 809 T2 Timeout occurred due to loss of command/response synchronization.• Adjust Transmit Level/Receive Threshold values. 80A T5 Timeout occurred when transmitting image data to remote fax device.• Check line quality. • Adjust ‘Transmit Level’. • Select a lower ‘Max Speed’value under Fax Send setting’s.