Lexmark Optra S 1620 Manual
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Diagnostic Information2-14 4059-XXX Restoring Factory DefaultsThe printer is restoring factory defaults.No button actions are possible while this message is displayed. Performing Self Tests The printer is running the normal series of start-up tests after it is powered On. When the tests are complete, the printer returns to Ready.No button actions are possible while this message is displayed. Not Ready (Press Go)TheprinterisintheNot Ready State, which means it is not ready to receive or process data. This message displays when Menu> or or until Reset Printer is on the second line of the display. Press Select to reset the printer. Resetting Printer The printer is deleting any print jobs in process and restoring all settings to user defaults.No button actions are possible while this message is displayed. Formatting Flash (Do Not Power Off)The flash memory is being formatted.No button actions are possible while this message is displayed. Program Flash (Do Not Power Off)The flash memory is being programmed, which means fonts or macros are being written to flash memory.Do not perform any button actions while this message is displayed. Formatting Disk The disk is being formatted.No button actions are possible while this message is displayed. User Status Message Status Action
2-154059 Service Manual 4059-XXX Programming Disk (Do Not Power Off)The disk is being programmed, which means fonts or macros arebeingwrittentodisk.No button actions are possible while this message is displayed. Note:If information is writtentoflash memory and to disk at thesametime,the Program Flash message is displayed. Menus Disabled The printer menus have been disabled. This occurs when Menu> or
Diagnostic Information2-16 4059-XXX User Error Messages User Error Message Explanation 200 Paper Jam Remove CartridgePaper is jammed at the printer Input Sensor. Open the printer’s upper front door and remove the print cartridge to access the paper jam area. 201 Paper Jam Remove CartridgePaper is jammed between the printer’s input and exit sensors. Open the printer’s upper front door and remove the print cartridge to access the jam area. 202 Paper Jam Open Rear DoorPaper is jammed at the printer exit sensor. Open the printer rear door to access the jam area. 230 Paper Jam Check DuplexThe paper is most likely jammed in the Duplex Unit. Remove the duplex front cover to access the jam area. If the paper is jammed in the rear of the duplex, then replace the duplex front cover and open the duplex rear door. If the paper is not jammed in the duplex unit, then it may be jammed in the rear of the printer. Open the printer rear door to access the jam. 24X Paper Jam CheckTrayXPaper is jammed around Tray X (X=tray 1 thru 5). Try opening Tray X. If the tray is difficult to remove, then you may have to remove the tray above or below tray X to remove the jammed pages. 250 Paper Jam Check MP FeederPaper is jammed in the multipurpose feeder. 260 Paper Jam Check Envelope FeederPaper is jammed in the envelope feeder. 27X Paper Jam Check Output Bin XPaper is jammed in output bin X (X=1 thru 3). Open the rear door of Output Bin X to access the jammed pages. Insert Cartridge or Close DoorThis message displays when the printer’s front door is open or the print cartridge is missing. If this message cannot be cleared go to “Cover Open Service Check”.
2-174059 Service Manual 4059-XXX 31 Defective Print CartridgeError code 31 is displayed when the top front cover is closed and a defective print cartridge is detected. It may take the printer 10-20 seconds to determine if the print cartridge is defective. Depending on the setting of the Machine Class ID the printer may be allowed to print pages during this 10-20 second interval. If pages are allowed to print, they are not reprinted once a good print cartridge is inserted. Note: This error indicates the printer was able to read the cartridge ID, but the ID did not pass the verification test. To pass the verification test, the ID read from the print cartridge must match the ID from the last “good” print cartridge or the same ID must be read from the print cartridge twice. The last “good” print cartridge ID is stored in NVRAM. 32 Unsupported Print CartridgeError 32 is displayed when the top cover is closed and an unsupported print cartridge is detected. It may take the printer 10-20 seconds to determine if the print cartridge is supported. Depending on the setting of the Machine Class ID the printer may be allowed to print pages during this 10-20 second interval. If pages are allowed to print, then they are not reprinted once a good print cartridge is inserted. This error message also displays on a model 3455 printer if the smart cartridge or smart cartridge hardware is not operating correctly. Try another model 3455 print cartridge. If this does not fix the problem, go to“Smart Cartridge Service Check” on page 2-102. 34 Short Paper The printer determines the paper length is too short to print the formatted data. This occurs when the printer does not know the actual paper size loaded in the tray. For auto-size sensing trays, this error occurs if the paper stop is in the incorrect position. Make sure the Paper Size setting is correct for the size paper that is being used. User Error Message Explanation
Diagnostic Information2-18 4059-XXX 36 Resolution Reduced The resolution of the page has been reduced from 600 dpi to 300 dpi in order to prevent a Memory Full error. This message can only occur if the Resolution Reduction setting is turned on. Note: 1200 dpi pages are not resolution reduced. If a 1200 dpi job runs out of memory, a Memory Full error is displayed. 37 Insufficient Collation MemoryThis message is displayed when the printer memory used to store pages is too full to collate the print job. 38 Memory Full This message is displayed when the printer memory used to store pages is full. 39 Complex Page This message is displayed when the page is too complex to print. 51 Defective Flash This message is displayed when the printer detects a defective flash. This error may occur at power on, or during flash format and write operations. Press Go to clear the message. The flash is marked as bad and normal operation continues. Flash operations are not allowed until the problem is resolved. 52 Flash Full This message is displayed when there is not enough free space in the flash memory to hold the resources that have been requested to be written to flash. 53 Unformatted Flash This message is displayed when the printer detects an unformatted flash at power on. Press Go to clear the message. The flash is marked as bad and normal operation continues. Flash operations are not allowed until the flash is formatted. 54 Standard Serial Error This error is displayed when a serial error (framing or parity) is detected on the standard serial port. This usually indicates the serial port is not set up correctly. 54 Serial Option X Error This error is displayed when a serial error (framing or parity) is detected on the optional serial port. This usually indicates the optional serial port is not set up correctly. User Error Message Explanation
2-194059 Service Manual 4059-XXX 56 Standard Serial DisabledThis error is displayed when data is sent to the printer across the standard serial port, but the port has been disabled. 56 Parallel Port Disabled This error is displayed when data is sent to the printer across the parallel port, but the parallel port has been disabled. Once this message is displayed, reporting of further errors is suppressed until the menus are entered, or the printer is reset. 58 Too Many Trays AttachedThis error code is displayed when too many input trays are attached to the printer. 58 Too Many Bins AttachedThis error code is displayed when too many optional output bins are attached to the printer. 58 Too Many Disks InstalledThis error is displayed when too many disks are attached to the printer. 61 Defective Disk This error code is displayed when the printer detects a defective disk. This error may occur at power on or during disk format and write operations. The following actions may be taken while this message is displayed: Press Go to clear the message. The disk is marked defective and normal printer operations continue. Disk operations are not allowed with a defective disk. The Format Disk menu is not shown. 62 Disk Full This error code is displayed when there is not enough free space on the disk to hold the resources that have been requested to be written to the disk. This message displays for both resource and PostScript Disk operators when the disk is full. 63 Unformatted Disk This error code displays when the printer detects an unformatted disk at power on. Press Go to clear the message. The disk is marked as bad and normal operation continues. Disk operations are not allowed until the disk is formatted. User Error Message Explanation
Diagnostic Information2-20 4059-XXX User Line 2 Messages If none of the conditions exist that are listed in the following table, line 2 is blank. If any of the messages in the table are displayed the following actions can be taken: Press Menu> or
2-214059 Service Manual 4059-XXX . User Message Explanation Toner Low If the toner cartridge is low, then “Toner Low” displays. The Toner Low condition clears whenever the upper front door is opened, and Toner Low displays again if the condition exists after the upper front door is closed. Tray X Missing If any of the input trays are missing, then “Tray X Missing” displays (where X designates which Tray (1 through 5) is missing. If multiple trays are missing, they are prioritized in this order: Tray 1, 2..., then tray 5. Tray X Missing status clears whenever Tray X is reinserted. Tray X Empty If any of the input trays are empty, then “Tray X Empty” displays where X designates which tray (Tray 1 through 5) is empty. If multiple trays are empty, then they are prioritized in this order: Tray 5, Tray 4,...Tray 1. Note:Tray X Empty status clears whenever Tray X is removed. When Tray X is reinserted, it is examined and the appropriate status, if any, displays. Also note that Empty status is not displayed for the Envelope Feeder or Multipurpose Feeder. TrayXLow Ifanyoftheinputtraysarelow,then“TrayXLow” displays where X designates which tray (1 through 5) displays. If multiple trays are low, they are prioritized in the following order: Tray 5,4,3,2,1. Note:Tray X Low clears whenever Tray X goes empty, or Tray X is removed. When Tray X is reinserted, it is examined and the appropriate status,ifany,displays. Note:The printer cannot detect when the envelope feeder or multipurpose feeder are low.
Diagnostic Information2-22 4059-XXX User Line 2 Link Messages If the printer is locked on a particular link, the link indication displays. If the printer is ready to process any link, none display. The link messages are listed in the following table. Check Device Connection Messages The messages in the following table display when the printer looses communications with one of the following devices. User Message Explanation Parallel Standard Parallel Port, if available. Serial Standard Serial Port, if available. Serial X Serial Port, where X=1,2,3, is attached to PCI connector X. Network X Network card X, X=1,2,3, is attached to PCI connector X. LocalTalk X LocalTalk Card X,X=1,2,3, is attached to PCI connector X. Infrared Standard Infrared port, if available. Infrared X Infrared Port X, X=1,2,3, is attached to PCI connector X. User Status Message Explanation Check Output Bin X ConnectionCheck Output Bin X (X=1,2,or 3). Check Env Feeder ConnectionCheck Envelope Feeder Option Connection. CheckTrayX ConnectionCheck Tray X (X=1,2,3,4 or 5). Check Duplex ConnectionCheck Duplex Option Connection.
2-234059 Service Manual 4059-XXX The messages in the following table can occur in two ways. The specified device could have been removed from the printer, for instance to clear a paper jam. Otherwise, the device can still be attached to the printer, but is experiencing a communications problem, not fully connected, or having a hardware failure. •If the device is temporarily removed or not connected properly, then reattach it. When the option is recognized, the printer automatically clears the error and continues. •If the option is experiencing a hardware problem, turn the printer off and back on. If the error occurs again, turn the printer off, remove the option and call for service. User Status Message Explanation Turn Printer OFF to Enable OptionThis message displays when a printer option, Input Tray, Output Bin or Envelope Feeder, has been attached while the printer is powered On. In order to use the option, the printer must first be powered off and back on again. Data loss results if print jobs are active when the printer is power cycled. If a print job is active, then remove the option and finish the job. The printer automatically clears the message once the option is removed. Once the job is complete, turn off the printer and attach the option again. Insert Duplex Front CoverThis message displays when the duplex front access cover is not installed. Close Duplex Rear Door This message displays when the duplex rear door is open.