Lexmark Optra S 1620 Manual

							Diagnostic Information2-4
4059-XXX
929 Toner Sensor The toner sensor is not operating properly, the developer
drive assembly is not operating properly or the print
cartridge is defective. Go to the“Remove Paper - Output
BinXisdisplayed,POSTIncomplete,Unabletoclearthe
message.” on page 2-84.
930 Printhead
ErrorThe wrong printhead is installed. Replace with the
correct printhead.
931-935
Printhead ErrorThese errors represent a problem with the printhead. Go
to the“Printhead Service Check” on page 2-89.
931 - Printhead:
no first Hsync
932 - Printhead:
Lost HSYNCS
934 - Mirror Motor
Lost Lock
935 - Mirror Motor
unable to reach
operating speed.
936-937
Transport MotorIndicates a problem with the main drive motor. Go to the
“MainDriveServiceCheck”onpage2-73.
936 - Main Drive
Motor initial lock
failure
937 - Main Drive
Motor lost lock Error Code Action 
						

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939 Controller -
Engine
Communications
ErrorThe controller board and the engine board cannot
communicate with one another. The controller board,
engine board or interconnect board is defective. Check
each board for correct installation and secure ground. If
no problem is found, replace the FRUs in the following
order:
controller board
engine board
interconnect board
Note:The controller software also can cause a 939 error
code. Contact your next level for software support.
941 Controller
Code CRCReplace the controller board.
941 Controller
Font CRCReplace the controller board.
943 Controller
Font VersionIndicates that the controller code and FONT ROM are
incompatible.
944 Controller
Board FailureReplace the controller board.
945 Controller
Board Failure -
ASIC FailureReplace the controller board.
946 Controller
Board Failure -
SRAM FailureReplace the controller board.
947 Engine
BoardReplace the engine board.
953 NVRAM
Fai lur eIndicates the NVRAM Chip on the engine board has
failed. Replace the engine board.
954 NVRAM
Fai lur eIndicates the NVRAM experienced a CRC failure.
Replace the engine board. Error Code Action 
						

							Diagnostic Information2-6
4059-XXX
956 Configuration
IDIndicates a problem with the Configuration ID. This error
occurs because the engine received a configuration ID
from the controller software which is not valid for the
level of engine code existing in the printer. Setting the
configuration ID correctly should fix this error. The ID can
be set via the NPA data stream or operator panel.
Note: This error is not generated at POR to allow the
servicer a method of resetting the configuration ID.
However, setting the configuration ID is the only
operation that the servicer can perform. See“Setting
Configuration ID” on page 3-20.
960 RAM
Memory ErrorIndicates a DRAM Memory Error on the controller board.
Replace the controller board.
961 RAM in Slot
1isBad.Replace the SIMM in Slot 1. If this does not fix the
problem, replace the controller board.
962 RAM in Slot
2isBad.Replace the SIMM in Slot 2. If this does not fix the
problem, replace the controller board.
964 Emulation
ErrorIndicates a failure within the Download Emulation which
is programmed into the code overlay SIMM. The specific
errorisasfollows:
964 - Download Emulation CRC Failure. Checksum
Fai lu re.
965 - Download Emulation Outdated, The Download
Emulation and the controller code are incompatible. Go
to“Disabling Download Emulations” on page 3-3. 965 Emulation
Error
975 - 979
Network Card XThe following errors indicate a failure with the network
card in the specified slot. X=any card installed in slots
1,2 or 3. 975 - Unrecognizable Network Card x. Replace
Network Card x.
976 - Unrecoverable software error in Network Card x.
977 - Controller software detects that a Network Card is
installed in slot x but cannot establish communications
with it.
978 - Bad checksum while programming Network Card
x. Replace Network Card x.
979 - Flash parts failed while programming Network
Card x.
980 
CommThe engine is experiencing unreliable communications
to the specified device.
981  The engine protocol violation detected by the specified
device. Error Code Action 
						

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Sub Error Codes For 9XX and 2XX Error Codes
The sub error codes are helpful troubleshooting a paper path
problem, especially paper jams in the base printer, envelope feeder
and duplex unit.
The following is an example of how the printer displays a duplex unit
sub error code.
982 
CommCommunications error detected by the specified device.
983  Invalid command received by the specified device.
984  Invalid command parameter received by the specified
device.
Note:ServiceErrors980thru984canbeone
of the following: engine board, duplex, tray x (1,2,3,4 or
5), envelope feeder or bin x (1,2 or 3).
990  Indicates an equipment check condition has occurred in
the specified device, but the device is unable to identify
the exact component failure.
Note: can be one of the following: duplex, tray
x (1,2,3,4 or 5), envelope feeder or output bin x(1,2 or 3).
991 
CardThe specified device has detected an equipment check
in its system card.
Note: can be one of the following: duplex, tray
x(1,2,3,4 or 5), envelope feeder or output bin x (1,2 or 3).
DU
DUByte 1
XX
XX
Byte 5Byte 2
XX
XX
Byte 6Byte 3
XX
XX
Byte 7Byte 4
XX
XX
Byte 8 Error Code Action 
						

							Diagnostic Information2-8
4059-XXX
Base Printer Sub Error Codes
Each status byte has a different level of troubleshooting value for
each area of the printer. The following table displays status bytes 1,
2 and 3. This set of status bytes is designed to help isolate paper
jams and paper feed problems in the base printer.
Status
Bytes 1, 2,3Explanation
84 xx 00 The input sensor is still covered by the first sheet of paper
through the printer and the second sheet is ready to arrive at
the sensor.
84 xx 01 Video information has not started on the page at the input
sensor within two inches after activating the input sensor flag.
84 xx 02 The media takes too long to complete a pass through the
input sensor.
84 xx 04 This can occur when a sheet of paper is in the machine
during POST and the input sensor flag has tripped the input
sensor.
84 xx 05 This error is generated whenever media is seen at the input
sensor before the sensor flag activates the input sensor.
84 xx 06 A paper jam is detected by the tray you are trying to feed
from.
84 xx 07 A paper jam is detected by a smart option and an error
message displays.
84 xx 08 Paper Tray 5 pass thru sensor is not activated by a sheet of
paper.
84 xx 09 Paper Tray 4 pass thru sensor is not activated by a sheet of
paper.
84 xx 0A Paper Tray 3 pass thru sensor is not activated by a sheet of
paper.
84 xx 0B Paper Tray 2 pass thru sensor is not activated by a sheet of
paper.
84 xx 0C Paper Tray 5 pass thru sensor is not activated and never
deactivated. A sheet of paper may still be over the sensor or
the flag is still activated. 
						

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84 xx 0D Paper Tray 4 pass thru sensor is not activated and never
deactivated. A sheet of paper may still be over the sensor or
the flag is still activated.
84 xx 0E Paper Tray 3 pass thru sensor is not activated and never
deactivated. A sheet of paper may still be over the sensor or
the flag is still activated.
84 xx 0F Paper Tray 2 pass thru sensor is not activated and never
deactivated. A sheet of paper may still be over the sensor.
84 xx 11 The paper activated the input sensor too soon.
84 xx 13 The paper activated the input sensor too soon.
84 xx 1D The envelope feeder pass thru sensor is activated and never
deactivated.
84 xx 1E The envelope feeder pass thru sensor is not activated.
84 xx 1F The paper fed too early from Tray 1.
84 xx 21 The smart option did not pick the paper.
84 xx 22 The smart option did not pick the paper.
8E xx 02 The input sensor is not activated even though the paper is
picked from the source.
8E xx 0B The autocompensator DC motor stalls when attempting to
pick a sheet of paper.
8E xx 11 The autocompensator DC motor takes too long to ramp up. Status
Bytes 1, 2,3Explanation 
						

							Diagnostic Information2-10
4059-XXX
Envelope Feeder Sub Error Codes
Status byte 1 contains the most valuable information to help isolate a
feed problem with the envelope feeder and is the only byte contained
in the following table.
Duplex Unit Sub Error Codes
Status byte 4 contains the most valuable information to help isolate a
failing part or assembly in the duplex option and is the only byte
contained in the following table.
Status
Byte 1Explanation
00 There was no envelope feeder error reported.
10 Printer failed POST - Homing of Envelope feeder
11 Printer failed POST - Halted Envelope Feeder
21 The envelope feeder failed to feed, envelope jam.
30 The D.C. motor failed to reach operating speed.
32 The motor stalled.
36 The motor failed to stop.
Status
Byte 4Explanation
00 No duplex error. No problem was reported to the engine by the
duplex system card.
01 The leading edge of the sheet of paper never arrived at the input
sensor.
02 The duplex option system board never received media notification
from the printer.
03 The trailing edge of the sheet of paper never cleared the input
sensor. 
						

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04 The leading edge of the sheet of paper never arrived at the exit
sensor.
Note:This error is the most common due to the long length of the
paper path between the input sensor and the exit sensor.
05 The duplex logic thinks a sheet of paper is feeding to the duplex
unit due to a sensor malfunction in the paper path when in fact the
printer has not sent a command to send a sheet of paper to the
duplex unit.
06 The exit sensor detected a sheet of paper too early.
07 The sheet of paper’s trailing edge did not clear the exit sensor in
the desired length of time.
08 The feed motor experienced a complete motor stall.
0E The D.C. motor is under speed. The motor never reached the
correct operating speed.
13 There is paper left in the duplex option. Paper was sensed during
the homing operation during POST.
15 There is paper left in the duplex option. Paper was sensed during
the DC motor diagnostic test during POST.
18 The D.C. motor experienced an acceleration error.
3D There is paper left in the duplex option. Paper was sensed during
IR clear during POST. Status
Byte 4Explanation 
						

							Diagnostic Information2-12
4059-XXX
User Status Messages
User Status Message Status Action
Ready The printer is ready to
receive and process
data.Press Menu> or
 or

until Reset Printer is
on the second line of
the display. Press
Select to Reset the
printer.
Busy The printer is busy
receiving or processing
data, or printing data.
Note:The printer
indicator light blinks
while the printer is
processing data.PressStoptotakethe
printer out of Busy.
The Not Ready
message is displayed.
No more data is
processed, but the
printer processes all
paper currently in the
printer paper path.
Press Go to return to
Ready.
Flushing Buffer The printer is flushing
corrupted print data and
the current print job is
being discarded.No button actions are
possible while this
message is displayed. 
						

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Printing Menu Settings The printer is processing
or printing a list of
current settings menus
because Print Menu
Settings is selected from
the menu.PressStoptotakethe
printer out of Ready.
The Not Ready
message is displayed.
No more data is
processed, but the
printer processes all
paper currently in the
printer paper path.
Press Go to return to
Ready after the page
prints. Press Menu>
or 
until Reset Printer is
on the second line of
the display. Press
Select to reset the
printer.
Printing Directory List A directory of the flash
and disk contents is
processing or printing
because Print Directory
is selected from the
menu.PressStoptotakethe
printer out of Ready.
The Not Ready
message is displayed.
No more data is
processed, but the
printer processes all
paper currently in the
paper path. Press Go
to return to Ready
after the page prints.
Press Menu> or

until Reset Printer is
on the second line of
the display. Press
Select to reset the
printer. User Status Message Status Action