Lexmark Impact S305 User Manual

“Print job does not print or is missing pages” on page 93
“Printer is printing blank pages” on page 94
“Printer is busy or does not respond” on page 95
“Cannot delete documents from the print queue” on page 95
“Cannot print through USB” on page 95
Incorrect language appears on the display
If the Before you troubleshoot checklist does not solve the problem, then try one or more of the following:
CHANGE THE LANGUAGE USING THE PRINTER MENUS
1From the printer control panel, press .
2Press the arrow buttons...

REMOVE AND REINSERT THE PRINTHEAD
1Open the printer and lift the latch.
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2Remove the printhead.
Warning—Potential Damage: Do not touch the printhead nozzles.
3Wipe the printhead contacts using a clean, lint-free cloth.
4Reinsert the printhead, and then close the latch until it clicks.
5Close the printer.
Note: If removing and reinserting the printhead does not resolve the error, then contact technical support.
Troubleshooting
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Software did not install
If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a
printer option when sending a print job, then try removing and reinstalling the software.
Before you reinstall the software, do the following:
MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS LISTED ON THE PRINTER BOX
TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE
CHECK THE USB CONNECTION
1Check the USB...

If your printer does not appear on the list, then try either of the following:
For a USB-connected printer, remove and then reconnect the USB cable.
For a printer that is wirelessly connected, see the Wireless troubleshooting section.
MAKE SURE THE PRINT JOB IS NOT PAUSED
MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER
RECONNECT THE PRINTER POWER SUPPLY
1Turn off the printer.
Note: Make sure the printer is not in Power Saver mode. Press and hold 
 for three seconds to turn off the printer.
2Unplug...

5Press the arrow buttons to scroll to Deep Clean Printhead, and then press .
A cleaning page prints.
6Press the arrow buttons to scroll to Align Printer, and the press .
An alignment page prints.
Note: Do not remove the alignment page until printing is finished.
Printer is busy or does not respond
If the Before you troubleshoot checklist does not solve the problem, then try one or more of the following:
MAKE SURE THE PRINTER IS NOT IN POWER SAVER MODE
If the power light is blinking on and off slowly,...

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a 
 USB symbol.
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a
defective port.
MAKE SURE THE USB PORT IS ENABLED IN WINDOWS
1Click , or click Start and then click Run.
2In the Start Search or Run box, type devmgmt.msc.
3Press Enter, or click OK.
The Device Manager opens.
4Click the plus sign (+) beside Universal Serial Bus...

3Firmly grasp the paper, and then gently pull it out.
Note: Be careful not to tear the paper while removing it.
4Press  to turn the printer back on.
Paper jam in the paper support
Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.
1Press  to turn off the printer.
2Firmly grasp the paper, and then gently pull it out.
Note: Be careful not to tear the paper while removing it.
3Press  to turn the printer back on.
Paper jam in the duplex unit
Note:...

3Reinsert the duplex unit.
4Touch DONE or press , depending on your printer model.
5From your computer, resume the print job.
Paper or specialty media misfeeds
These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together.
Try one or more of the following:
CHECK PAPER CONDITION
Use only new, unwrinkled paper.
CHECK PAPER LOADING
Load a smaller amount of paper into the printer.
Load paper with the print side faceup. (If you are not sure which side...

CHECK MINIMUM PRINT SETTINGS
Unless you are using the borderless feature, use these minimum print margin settings:
Left and right margins:
–6.35 mm (0.25 in.) for letter-size paper
–3.37 mm (0.133 in.) for all paper sizes except letter
Top margin: 1.7 mm (0.067 in.)
Bottom margin: 12.7 mm (0.5 in.)
SELECT THE BORDERLESS PRINT FEATURE
For Windows users
1
With a document or photo open, click File > Print.
2Click Properties, Preferences, Options, or Setup.
3From the Paper Options area of the Print Setup...

CHECK THE INK LEVELS
Replace low or empty ink cartridges.
SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE
MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED
ALIGN THE PRINTHEAD
CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES
Note: If these solutions do not remove the streaks or lines on the printed image, then contact technical support.
Print speed is slow
If the Before you troubleshoot checklist does not solve the problem, then try one or more of the following:
MAXIMIZE COMPUTER PROCESSING SPEED...