Lexmark Impact S305 User Manual

Copy and scan troubleshooting
“Copier or scanner does not respond” on page 101
“Scanner unit does not close” on page 101
“Poor copy or scanned image quality” on page 101
“Partial copies or scans of documents or photos” on page 102
“Scan was not successful” on page 102
“Scanning takes too long or freezes the computer” on page 103
“Cannot scan to a computer over a network” on page 103
Copier or scanner does not respond
If the Before you troubleshoot checklist does not solve the problem, then try one or...

Partial copies or scans of documents or photos
If the Before you troubleshoot checklist does not solve the problem, then try one or more of the following:
MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT
CORNER
SELECT A PAPER SIZE FROM THE PRINTER SOFTWARE THAT MATCHES THE LOADED PAPER
MAKE SURE THE ORIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNING
Scan was not successful
If the Before you troubleshoot checklist does not solve the problem,...

Scanning takes too long or freezes the computer
If the Before you troubleshoot checklist does not solve the problem, then try one or more of the following:
CLOSE OTHER SOFTWARE PROGRAMS THAT ARE NOT BEING USED
USE A LOWER SCANNING RESOLUTION
Cannot scan to a computer over a network
If the Before you troubleshoot checklist does not solve the problem, then try one or more of the following:
MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK
MAKE SURE THE PRINTER SOFTWARE IS...

Nothing happens when a memory card is inserted
If the Memory card troubleshooting checklist does not solve the problem, then try one or more of the following:
REINSERT THE MEMORY CARD
The memory card may have been inserted too slowly. Remove and then reinsert the memory card quickly.
CHECK THE USB CONNECTION
1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2Firmly plug the square end of the USB cable into the back of the printer.
3Firmly plug the rectangular end...

MAKE SURE “ENABLE READING FROM A MEMORY DEVICE OVER THE NETWORK FROM YOUR PRINTER” IS
SELECTED
 IN THE PREFERENCES DIALOG OF THE NETWORK CARD READER (MACINTOSH ONLY)
Notes:
This is available only in Mac OS X version 10.6.
If you have several applications open, then make sure that the Network Card Reader is the active application.
Otherwise, the correct menu bar does not appear.
From the menu bar, navigate to:
Network Card Reader > Preferences
SELECT THE CORRECT COMPUTER NAME FROM THE LIST ON THE PRINTER...

Your WEP key or WPA passphrase is correct (if your network is secure).
Log into the wireless access point (wireless router) and check the security settings.
A security key is like a password. All devices on the same wireless network using WEP, WPA, or WPA2 share the
same security key.
If you are not sure if your security information is correct, run the wireless setup again.
The printer and the computer are within the range of the wireless network.
For most networks, the printer and the computer should be...

MAKE SURE DEMO MODE IS TURNED OFF
Select printer features are not available when Demo Mode is turned on.
From the home screen, navigate to:
 > Demo Mode > Off > save the setting
CHECK YOUR WEP KEY OR WPA PASSPHRASE
If your access point is using WEP security, then the WEP key should be:
Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
or
Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII
characters in a WEP...

CHECK YOUR ADVANCED SECURITY SETTINGS
If you are using MAC (Media Access Control) address filtering to limit access to your wireless network, then you
must add the printer MAC address to the list of addresses allowed to connect to the access point.
If you set the access point to issue a limited number of IP addresses, then you must change this so that the printer
can be added.
Note: If you do not know how to make these changes, then see the documentation that came with the access point,
or contact the...

For Macintosh users with an AirPort base station
In Mac OS X version 10.5 or later
1From the Apple menu, navigate to:
System Preferences > Network > AirPort
The SSID of the network that the computer is connected to is displayed in the Network Name menu.
2Write down the SSID.
In Mac OS X version 10.4 or earlier
1From the Finder, navigate to:
Applications > Internet Connect > AirPort
The SSID of the network that the computer is connected to is displayed in the Network menu.
2Write down the SSID.
For...

MAKE SURE THAT THE PRINTER IS PLUGGED IN AND TURNED ON
Check to see if the  button is lit. If you have just turned on the printer, then you might need to disconnect the USB
cable and reconnect it.
MAKE SURE THAT THE USB PORT ON THE COMPUTER IS WORKING
Test the USB port by connecting other devices to it. If you can successfully use other devices from the port, then the
port is working.
If the USB port on the computer is not working, then try using the other USB ports on the computer.
MAKE SURE THAT THE...