Lexmark E352dn User Manual

							Printing multiple-language PDFs
51Troubleshooting
Printing multiple-language PDFs
Solving printing problemsSymptomCauseSolution
Some documents do 
not print.The documents 
contain unavailable 
fonts.1Open the document you want to print in Adobe Reader.
2Click the printer icon.
The Print dialog appears.
3Select the Print as image check box.
4Click OK.SymptomCause Solution
The control panel 
display is blank or 
displays only diamonds.The printer self test 
failed.1Turn the printer off, wait about 10 seconds, and turn the printer 
back on.
2If the Performing Self Test and Ready messages do not 
appear, turn the printer off and call for service.
Jobs do not print.The printer is not 
ready to receive data.1Make sure Ready or Power Saver appears on the display 
before sending a job to print. 
2Press  to return the printer to the Ready state.
The output bin is full.Remove the stack of paper from the output bin, and then press .
The paper tray is 
empty.1Load paper in the tray.
2Press  to return the printer to the Ready state.
You are using the 
wrong printer driver or 
are printing to a file.•Verify you are using the printer driver associated with your 
printer.
•If you are using a USB Direct interface, make sure you are 
running Windows2000, WindowsXP, Windows Vista, or 
WindowsServer2003 and using a printer driver compatible with 
Windows2000, WindowsXP, Windows Vista, or 
WindowsServer2003.
Your internal print 
server is not set up 
properly or is not 
connected properly.Verify that you have properly configured the printer for network 
printing.
For more information, see the driversCD or the Lexmark Web site.
You are using the 
wrong interface cable, 
or the cable is not 
securely connected.Make sure you are using a recommended interface cable.
Make sure the connection is secure.
Job takes longer than 
expected to print.The job is too 
complex.Reduce the complexity of your print job by eliminating the number 
and size of fonts, the number and complexity of images, and the 
number of pages in the job.
Page Protect is set to 
On.Set Page Protect to Off from the Setup Menu.
For more information, see the Menus and Messages Guide.
The printer Operating 
Mode is set to Quiet 
mode or Eco-mode.Set the Operating Mode to Normal. For more information, see 
Selecting printer operating mode on page62.
Job prints from the 
wrong tray or on the 
wrong print media.The control panel 
menu settings do not 
match the print media 
loaded in the tray.Make sure the Paper Size and Paper Type specified in the printer 
driver match the paper size and type in the tray.Downloaded From ManualsPrinter.com Manuals 
						

							Turning on Reduced Curl mode
52Troubleshooting
Turning on Reduced Curl mode
If the print media is curled once it exits the printer, Reduced Curl mode can be turned on to help reduce the problem. 
However, before turning this mode on, you should try the possible solutions offered in Troubleshooting. For more 
information, see The paper is curled once it exits the printer.
Note:Print speed is significantly slower in Reduced Curl mode.
1Turn the printer off.
Note:Disabling the control panel menus does not prevent access to other menu groups.
2Press and hold  and  while turning the printer on.
3Release both buttons when Performing Self Test appears on the display.
The printer performs its power-on sequence, and then Config Menu appears on the first line of the display.
4Press  until Reduced Curl appears, and then press .
Off* is default. 
5Press  once, On appears. Incorrect characters 
print.You are using an 
incompatible parallel 
cable.If you are using a parallel interface, make sure you are using an 
IEEE 1284-compliant parallel cable. We recommend Lexmark part 
number 1021231 for the standard parallel port.
The printer is in Hex 
Trace mode.If Ready Hex appears on the display, you must exit Hex Trace 
mode before you can print your job. Turn the printer off and back on 
to exit Hex Trace mode.
Large jobs do not 
collate.Collate is not set to 
On.Set Collation to On in the Finishing Menu or through the printer 
driver.
Note:Setting Collation to Off in the driver overrides the setting in 
the Finishing Menu.
For more information, see the Menus and Messages Guide.
The job is too 
complex.Reduce the complexity of the print job by eliminating the number 
and size of fonts, the number and complexity of images, and the 
number of pages in the job.
The printer does not 
have enough 
memory.Add printer memory.
Unexpected page 
breaks occur.The job has timed 
out.Set Print Timeout to a higher value from the Setup Menu.
For more information, see the Menus and Messages Guide.
The paper is curled 
once it exits the printer.The print media has 
been in the printer too 
long or is too heavy.
The print job has too 
many pages for 
simplex printing.
The paper has 
absorbed moisture 
due to high humidity.•Use paper that is sealed in its original packaging.
•Turn the paper over.
•Rotate the paper 180 degrees.
•If you are printing a multiple-page job, try duplexing it.
•When printing on heavy print media, open the rear exit door for a 
straight-through path.
•Try another kind or brand of print media, such as a xerographic 
paper for laser printers.
•If possible, try printing in a less humid environment.
If the paper still curls, select the Reduced Curl setting from the 
Configuration menu (see Turning on Reduced Curl mode).SymptomCause SolutionDownloaded From ManualsPrinter.com Manuals 
						

							Solving option problems
53Troubleshooting
6Press  to save.
The control panel returns to Config Menu / Reduced Curl.
7Press  until Exit Config Menu appears, and then press .
Activating Menu Changes appears. Reduced Curl mode is turned on. 
Resetting the Printer appears briefly followed by Performing Self Test, and the printer returns to Ready.
Solving option problems
If an option does not operate correctly after it is installed or if it quits working:
•Turn the printer off, wait for about 10 seconds, and turn the printer on. If this does not fix the problem, unplug the 
printer from the wall outlet, and check the connection between the option and printer.
•Print the menu settings page, and check to see if the option is listed in the Installed Options list. If the option is not 
listed, reinstall it. For more information, see Printing the menu settings page on page26.
•Make sure the option is selected in the program you are using.
For Macintosh computer users: Make sure the printer is set up in the Chooser.
The following table lists printer options and suggested corrective actions for related problems. If the suggested corrective 
action does not fix the problem, call your service representative.OptionAction
250-sheet drawer
550-sheet drawer•Make sure the connection between the drawer and the printer is secure.
•Make sure the print media is loaded correctly.
Printer memoryMake sure printer memory is securely connected to the printer system board.Downloaded From ManualsPrinter.com Manuals 
						

							Solving service message issues
54Troubleshooting
Solving service message issues
Solving paper feed problemsProblemSolution
Service messages A service message indicates printer failure that may require service. 
Turn the printer off, wait about 10 seconds, and then turn the printer on.
If the error recurs, write down the error number, the problem, and a 
detailed description. Call for service.SymptomCauseSolution
Paper frequently jams. You are using print media that 
does not meet the printer 
specifications.Try the following:
•Flex the paper stack.
•Turn the print media over.
Check the following:
•Drawer is properly installed.
•Print media is loaded correctly.
•Print media is not damaged.
•Print media meets printer specifications.
•Guides are positioned correctly for the print media size 
selected.
Use recommended print media.
See the Card Stock & Label Guide available on the 
Lexmark Web site at www.lexmark.com for detailed 
specifications.
For information that can help prevent jams from 
occurring, see Avoiding jams on page17.
You have loaded too much print 
media.Make sure the stack of print media does not exceed the 
maximum paper fill indicators on the 250-sheet tray and /
or the optional drawer.
Guides in the selected tray are not 
set to the appropriate position for 
the loaded print media size.Move the tray guides to the correct position for the loaded 
print media size.
The paper has absorbed moisture 
due to high humidity.•Load paper from a fresh package.
•Store paper in its original wrapper until you load it.
For more information, see Storing print media on 
page16.
The Paper Jam 
message remains after 
you remove the jammed 
paper. You have not pressed  or have 
not cleared the entire paper path.Clear the entire paper path, and then press . For more 
information, see Clearing a jam on page44.
The page that jammed 
does not reprint after you 
clear the jam. Jam Recovery in the Setup menu 
is set to Off.Set Jam Recovery to Auto or On.
For more information, see the Menus and Messages 
Guide.
Blank pages feed into 
the output bin. The tray in use has an incorrect 
print media type loaded in it.Load the correct print media type for your print job, or 
change the Paper Type to match the loaded print media 
type.
For more information, see the Menus and Messages 
Guide.Downloaded From ManualsPrinter.com Manuals 
						

							Solving print quality problems
55Troubleshooting
Solving print quality problems
The information in the following table may help you solve print quality problems. If these suggestions do not correct the 
problem, call for service. You may have a printer part that requires adjustment or replacement.ProblemAction
Print is too light. •The toner in the toner cartridge may be low.
•Change the Toner Darkness setting in the Quality menu.
•Change the Brightness setting in the Quality menu.
•Change the Contrast setting in the Quality menu.
•If you are printing on an uneven print surface, change the Paper Weight and Paper 
Texture settings in the Paper menu.
•Verify the correct print media is being used.
Toner smears, or print 
comes off the page.•If you are printing on an uneven print surface, change the Paper Weight and Paper 
Texture settings in the Paper menu.
•Verify the print media is within the printer specifications. For more details, see 
Understanding print media guidelines on page10.
If the problem continues, contact the Lexmark Customer Support Center at
http://support.lexmark.com.
Toner appears on the 
back of the printed page.Toner is on the transfer roll. To help prevent this, do not load print media that is smaller 
than the page size of the job to be printed.
Open and close the front door to run the printer setup cycle and clean the transfer roll. 
Toner fog or background 
shading appears on the 
page.•Check the photoconductor kit to make sure it is installed correctly.
•Replace the photoconductor kit.Downloaded From ManualsPrinter.com Manuals 
						

							Solving print quality problems
56Troubleshooting
Entire page is white.•Make sure the packaging material is removed from the photoconductor kit.
•Check the photoconductor kit and toner cartridge to be sure they are installed 
correctly.
•Replace the photoconductor kit.
Streaks appear on the 
page.•If you are using preprinted forms, make sure the ink can withstand temperatures of 
210°C (410°F).
•Replace the photoconductor kit or toner cartridge.
Printing is too dark.•Change the Toner Darkness setting in the Quality menu.
•Change the Brightness setting in the Quality menu.
•Change the Contrast setting in the Quality menu.
Note:Macintosh computer users should make sure the lines per inch (lpi) setting is not 
set too high in the application.
Characters have jagged 
or uneven edges.•Change the Print Resolution setting in the Quality menu to 600 dpi, 1200 dpi, or 2400 
Image Q.
•Enable Enhance Fine Lines.
•If you are using downloaded fonts, verify the fonts are supported by the printer, the 
host computer, and the application.ProblemActionDownloaded From ManualsPrinter.com Manuals 
						

							Solving print quality problems
57Troubleshooting
Part or all of the page is 
printed in black.Check the photoconductor kit to see if it is installed correctly. 
The job prints, but the 
top and side margins are 
incorrect. •Make sure the Paper Size setting in the Paper menu is correct.
•Make sure the margins are set correctly in your program.
Ghost images appear.•Make sure the Paper Type setting in the Paper menu is correct.
•Replace the photoconductor kit.
Gray background prints.•The Toner Darkness setting may be too dark. Change the Toner Darkness setting in 
the Quality menu.
•Adjust the Brightness to a darker setting.
•Adjust the Contrast to a darker setting.
•The photoconductor kit may be defective. 
Replace the photoconductor kit.
Some of the print is cut 
off on the sides, top, or 
bottom of the print 
media.Adjust the paper guides to the proper positions for the loaded print media size.
Print is skewed or 
inappropriately slanted.
Transparency print 
quality is poor.•Use only transparencies recommended by the printer manufacturer.
•Make sure the Paper Type setting in the Paper menu is set to Transparency.ProblemActionDownloaded From ManualsPrinter.com Manuals 
						

							Solving print quality problems
58Troubleshooting
The Quality menu control panel options can be adjusted to help improve print quality.
In addition, the Enhance Fine Lines and Gray Correction options can be enabled to improve print quality. These settings are 
available on the driver and on the printer Embedded Web Server (EWS) interface. For more information about these 
options, see the driver Help. Menu selectionPurposeValues
Print ResolutionSelect printed output resolution.600 dpi
1200 dpi
2400 Image Quality*
Toner DarknessLighten or darken printed output and 
conserve toner.1–108* is the default setting.
Select a lower number to lighten the 
printed output or save toner.
BrightnessAdjust the gray value of printed 
objects.-6 – +60* is the default setting.
ContrastAdjust the contrast of printed objects.0–50* is the default setting.Driver optionPurposeValues†
Enhance Fine LinesEnable a print mode preferable for 
certain files containing fine line detail, 
such as architectural drawings, maps, 
electronic circuit diagrams, and flow 
charts.OnIn the driver, select the check box.
Off*In the driver, clear the check box.
Gray CorrectionAutomatically adjust the contrast 
enhancement applied to printed 
images.AutoIn the driver, select the check box.
Off*In the driver, clear the check box.†
 Values marked by an asterisk (*) are the factory default settings.Downloaded From ManualsPrinter.com Manuals 
						

							Cleaning the printhead lens
59Troubleshooting
Cleaning the printhead lens
Some print quality problems can be solved by cleaning the printhead lens.
1Turn the printer off.
2Press the button on the left side of the printer to release and lower the front door.
3Remove the print cartridge assembly by pulling on the toner cartridge handle.
Note:Do not press the button on the print cartridge assembly.
Place the print cartridge assembly on a flat, clean surface.
4Locate the glass printhead lens within the recessed area in the top of the printer.Downloaded From ManualsPrinter.com Manuals 
						

							Cleaning the printhead lens
60Troubleshooting
5Gently wipe the printhead lens with a clean, dry, lint-free cloth.
Warning:Not using a clean, dry, lint-free cloth may result in damage to the printhead lens.
6Install the print cartridge assembly into the printer by aligning the arrows on the guides of the print cartridge 
assembly with the arrows on the tracks in the printer and pushing the print cartridge assembly in as far as it will go.
7Close the front door.
8Turn the printer on.Downloaded From ManualsPrinter.com Manuals