Lexmark E352dn User Manual

							Photoconductor kit end-of-life
41Maintaining the printer
5Install the toner cartridge into the new print cartridge assembly by aligning the white rollers on the toner cartridge 
with the white arrows on the tracks of the photoconductor and pushing the toner cartridge in as far as it will go. The 
cartridge clicks into place when correctly installed.
6Install the print cartridge assembly into the printer by aligning the green arrows on the guides of the print cartridge 
assembly with the green arrows on the tracks in the printer and pushing the print cartridge assembly in as far as it 
will go.
7Close the front door.
8Turn the printer back on.
9Reset the photoconductor counter (see the instruction sheet that shipped with the new photoconductor kit).
Note:Print your printer menu settings pages. For more information, see Printing the menu settings page 
on page26. If Photoconductor is listed under Warnings, the photoconductor counter has not been 
properly reset.Downloaded From ManualsPrinter.com Manuals 
						

							Maintenance kit
42Maintaining the printer
Maintenance kit
80 Scheduled maintenance appears on the display after 120,000 pages have printed to let you know it is time to replace 
printer maintenance items. Order a maintenance kit when 80Scheduled maintenance first appears on the display. The 
maintenance kit contains a media exit guide and all the items necessary to replace the pick rollers, the fuser, and the 
transfer roller. 
Note:The maintenance kit may not be available in all geographies.
See the following table for the maintenance kit part number for your specific printer. 
Recycling Lexmark products
To return Lexmark products to Lexmark for recycling:
1Visit our Web site:
www.lexmark.com/recycle
Follow the instructions on the computer screen.Machine voltagePart numbers
110 V40X2847
220 V40X2848
100 V40X2849Downloaded From ManualsPrinter.com Manuals 
						

							Clearing jams
43 6
Clearing jams
By carefully selecting print media and loading it properly, you should be able to avoid most paper jams. For more 
information on avoiding paper jams, see Avoiding jams on page17. If jams do occur, follow the steps outlined in this 
section.
To resolve the paper jam messages, you must clear the entire paper path, and then press  to clear the message and 
resume printing. The printer prints a new copy of the page that jammed if Jam Recovery is set to On or Auto; however, the 
Auto setting does not guarantee the page will print.
Identifying jams
When the printer jams, the appropriate jam message appears on the printer control panel.
Understanding jam messages
The following table lists the jam messages that can occur and the action necessary to clear the message. The jam 
message indicates the area where the jam occurred. However, it is best to clear the entire paper path to ensure you have 
cleared all possible jams.MessageWhat to do
200 Paper Jam - Remove Cartridge1Clear the entire paper path. 
2To clear the message, and continue print, press .
201 Paper Jam - Remove Cartridge1Clear the entire paper path. 
2To clear the message, and continue print, press .
202 Paper Jam - Open Rear Door1Clear the entire paper path. 
2To clear the message, and continue print, press .
231 Paper Jam - Open Rear Door1Clear the entire paper path. 
2To clear the message, and continue print, press .
23x Paper Jam - Open Rear Door1Clear the entire paper path. 
2To clear the message, and continue print, press .
234 Paper Jam - Check Duplex1Clear the entire paper path. 
2To clear the message, and continue print, press .
235 Paper Jam - Open Rear Door1Open the rear printer exit door. 
2Remove the jammed print media.
24x Paper Jam - Check tray 1Clear the entire paper path. 
2To clear the message, and continue print, press .
251 Paper Jam - Check Man Feeder1Clear the entire paper path. 
2To clear the message, and continue print, press .Downloaded From ManualsPrinter.com Manuals 
						

							Clearing a jam
44Clearing jams
Clearing a jam
We recommend clearing the entire paper path when a paper jam occurs.
1Open the 250-sheet tray. If necessary, remove the tray from the printer.
2Remove the jammed media.Downloaded From ManualsPrinter.com Manuals 
						

							Clearing a jam
45Clearing jams
3Press down on the green duplex flap to release jammed pages from the duplex area, and then remove any 
crumpled paper.
4Install the 250-sheet tray.Downloaded From ManualsPrinter.com Manuals 
						

							Clearing a jam
46Clearing jams
5Open the front door, and remove the print cartridge assembly.
6Lift the green flap at the front of the printer, and then remove the jammed pages beneath it.CAUTION:The fuser or fuser area may be hot.Downloaded From ManualsPrinter.com Manuals 
						

							Clearing a jam
47Clearing jams
7Open the rear exit, and remove the jammed pages.
8After you have cleared the jams, reinstall the print cartridge assembly, and make sure all printer doors are closed.
9Press .
Note:Jam recovery is set to Auto by default. When jam recovery is set to Auto, the memory that holds the 
image of a page may be reused after the page is printed but before it has successfully exited the 
printer if that memory is needed for another use. Therefore, a jammed page may or may not be 
reprinted, depending on the overall memory usage in the printer.Downloaded From ManualsPrinter.com Manuals 
						

							Clearing a jam
48Clearing jams
Clearing a jam in the manual feeder
1Remove the paper from the manual feeder.
2Open the front door, and remove the print cartridge assembly. Downloaded From ManualsPrinter.com Manuals 
						

							Clearing a jam
49Clearing jams
3Lift the green flap at the front of the printer, and then remove the jammed pages beneath the flap.
4Open the rear exit door, and remove the jammed pages.
5After you have cleared the jams, reinstall the print cartridge assembly, and make sure all printer doors are closed.
6Press .
Note:Jam recovery is set to Auto by default. When jam recovery is set to Auto, the memory that holds the 
image of a page may be re-used after the page is printed but before it has successfully exited the 
printer if that memory is needed for another use. Therefore, a jammed page may or may not be 
reprinted, depending on the overall memory usage in the printer.
7Slide the side paper guide toward the inside of the tray until it lightly rests against the edge of the print media.
8Load one sheet of the print media.
9Press .CAUTION:The fuser or fuser area may be hot.Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting
50 7
Troubleshooting
Online customer support
Customer support is available on the Lexmark Web site at www.lexmark.com.
Calling for service
When you call for printer service, describe the problem you are experiencing, the message on the display, and the 
troubleshooting steps you have already taken to find a solution.
You need to know your printer model type and serial number. See the label on the printer for this information.
The serial number is also listed on the menu settings page. For more information, see Printing the menu settings page 
on page26.
Note:For service in the U.S. or Canada, call 1-800-Lexmark (1-800-539-6275). See the Lexmark Web site 
at www.lexmark.com for the numbers for other countries/regions. When calling for service, call from 
the location of the printer.
Checking an unresponsive printer
If your printer is not responding, first make sure:
•The power cord is plugged into the printer and a properly grounded electrical outlet.
•The electrical outlet is not turned off by any switch or breaker.
•The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.
•Other electrical equipment plugged into the outlet is working.
•The printer is turned on.
•The printer cable is securely attached to the printer and the host computer, print server, option, or other network 
device.
Once you have checked each of these possibilities, turn the printer off and back on. This often fixes the problem.
Lexmark Status Messenger Utility
Note:This application is not available with Windows NT or Windows 2000.
The Lexmark Status Messenger informs you when there are errors requiring printer intervention. When a printer error 
occurs, a message appears on your computer screen telling you what the error is, and points you to the appropriate 
recovery information in the User’s Guide.
If you installed the Lexmark Status Messenger with your printer software, the utility automatically launches when the 
software installation is completed.Downloaded From ManualsPrinter.com Manuals