Lexmark C760 Service Manual

							
Diagnostic information2-25
  5060-4xx
Utilities Menu
Use the Utilities Menu to print a variety of listings relating to available printer resources, printer settings, and print 
jobs. Other menu items let you set up printer hardware and troubleshoot printer problems.
To n e r  
Darkness
To lighten or darken printed output, or 
conserve toner.
Note:
Setting Toner Darkness to values of 
1, 2, or 3 is only effective when using the 
PostScript driver. 5
If Print Mode is Black & White, a 
setting of 5 increases toner density 
and darkness to all print jobs (PCL or 
PostScript). If Print Mode is Color, a 
setting of 5 is the same as 4.
4* Default toner darkness setting.
3 Reduction in toner consumption.
2 Further reduction in toner 
consumption.
1 Maximum reduction in toner 
consumption.
Menu Item Purpose Values
Color 
Alignment To print a color alignment test page, which 
can be used to properly align how colors 
are printed.
You are prompted to enter alignment values 
for each setting (A...L). 0...20 (10*)
Used to indicate which line is most 
acceptable for alignments A...L.
Coverage 
Estimator Provides an estimate of the percent 
coverage of cyan, magenta, yellow, and 
black on a page. This estimate is printed on 
the page. Off*
Percent coverage is not printed.
On Prints the estimated percentage of 
coverage for each color on the page.
Defragment 
Flash To retrieve storage area lost when 
resources are deleted from flash memory.
Do not turn off the printer while the flash is 
defragmenting. Ye s
Printer transfers all resources stored in 
flash memory to printer memory and 
then reformats the flash memory 
option. When the format operation is 
complete, the resources are loaded 
back into flash memory.
No Printer cancels the request to 
defragment the flash memory.
Factory 
Defaults To return your printer settings to the factory 
default values. Restore
 All menu items are returned to the 
factory default values except:
- Display Language.
- All settings in the Parallel  Menu, Serial Menu, Network 
Menu, and USB Menu.
 All downloaded resources (fonts,  macros, and symbol sets) in printer 
memory (RAM) are deleted. 
(Resources residing in flash 
memory or on the hard disk are 
unaffected.)
Do Not 
Restore User-defined settings remain.
Menu Item Purpose Values 
						

							
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Format Disk To format the printer hard disk.
Warning: Do not turn off the printer while 
the hard disk is formatting. Ye s
Deletes any data stored on the hard 
disk and prepares the device to 
receive new resources.
No Cancels the request to format the hard 
disk and leaves current resources 
stored on the disk.
Format Flash To for mat the flash memor y.
Warning: Do not turn off the printer while 
the flash is formatting. Ye s
Deletes any data stored in flash 
memory and prepares the flash 
memory to receive new resources.
No Cancels the request to format the flash 
memory and leaves current resources 
stored in flash memory.
Hex Trace To help isolate the source of a print job problem. With Hex Trace selected, all data sent to the printer is 
printed in hexadecimal and character representation. Control codes are not executed.
To exit Hex Trace, turn the printer off or reset the printer from the Job Menu.
Job Acct Stat To print a listing of all job statistics stored 
on the hard disk, or to clear all statistics on 
the disk. Print
Prints all statistics available for the 
most recent print jobs.
Clear Deletes all accumulated job statistics 
from the hard disk.
Print Directory To print a list of all the resources stored in flash memory or on the hard disk.
Note: Print Directory is available only when either a nondefective flash or disk is installed and 
formatted, and Job Buffer Size is not set to 100%. 
Print Fonts To print a sample of all the fonts available 
for the selected printer language. PCL Fonts
Prints a sample of all printer fonts 
available for PCL emulation.
PS Fonts Prints a sample of all printer fonts 
available for PostScript emulation.
Print Menus To print a listing of the current user default values, the installed options, the amount of installed printer 
memory, and the status of printer supplies.
Print Net < x> 
Setup To print information relating to the internal print server and the network settings defined by the 
Network <
x> Setup menu item in the Network Menu. 
Menu Item Purpose Values 
						

							
Diagnostic information2-27
  5060-4xx
User attendance messages
Note:  A secondary message only displays if the finisher option is installed. Use the  “Sub error code table” on 
page 2-18  to help diagnose paper jam problems.
User primary 
message User secondary 
message
Explanation
Setup Required This message is displayed when the printer has detected at  POST, that packing material is still installed and must be 
removed. The user should verify that the machine is 
properly setup.
Press Go and Reflash Code.
A Alignment =  x.x * This message is displayed when an ITU Alignment 
Procedure is in process and the printer is prompting the 
user for the A alignment value. Alignment values for A 
through L (=x.x *) -7 to +7 in 0.5 increments.
 Enter the alignment value and press  Select to continue 
to the next alignment value.
 To stop the alignment operation press  Go or  Return .
Change 
< custom Type Name > 
< input source > This message is displayed when the printer is requesting the 
operator to change the media installed in one of the input 
sources. <
input source >=Tray 1 through 5, MPF or Envelope 
Feeder.
Change 
< input source > 
< Custom String >
Change 
< input source > 
< Size > Change 
< input source > 
< type >  One of the following is displayed on line two.
The user can define a name for each of the custom types 
(Custom 1 through 6)
Reattach Output Bin  x 
Reattach Bins  x-y  
Check Tray  x 
Connection These messages are displayed anytime the printer loses 
communications with one of the following options:
 Output Bin  x ( x=1,2 or 3)
Bins ( x-y =1 through 5)
Tray 
x  ( x=2,3,4 or 5)
Duplex
 Finisher
Check Duplex 
Connection 
Check Finisher 
Connection The specified option could have been removed from the 
printer, maybe to clear a paper jam or to remove the option 
or the option may be still installed but experiencing a 
communications problem. The option may not be fully 
installed or it may have a hardware failure. The most likely 
cause of this message is a failure to reattach the option 
when removed to service a printer intervention.
If the option was temporarily removed or not connected 
properly, then reattach or reconnect it. When the option is 
recognized, the printer automatically clears the attendance 
message and continues. Press 
Go to execute a 
configuration change which will tell the printer the option has 
been Hot Unplugged removed. In this case it is assumed 
that the user wants to continue to operate the printer with 
the option removed. If the problem continues, turn the 
printer off and back on. If the message continues to be 
displayed, turn the printer off, remove the option and call for 
service. 
						

							
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Close Door This message is displayed when the printer upper front  cover (door) is open.
Close the upper front cover (door).
Close  Door This message is displayed when the HCIT (2000-sheet)  option tray door is open. Close the tray door to clear the 
message.
Close Finisher Door This message is displayed when the Finisher Option front  door is open. Close the finisher front door.
Disk Corrupted This message is displayed when the printer has detected  that there are errors on the hard disk that could not be 
corrected. The disk cannot be used until it has been 
reformatted.
The following actions can be taken:
 Press  Return or Stop  to clear the message.
The disk cannot be used without reformatting the disk. 
Warning : All data will be lost if you press  Go to format the 
disk.
Empty Hole Punch 
Box This message is displayed when the Hole Punch Alarm is 
On and the code has determined that the Hole Punch Waste 
Box is completely full.
The following actions may be taken while this message is 
displayed:
 The user may empty the Hole Punch Box and put it back  to clear the message.
 Press  Go to ignore the message and the job prints 
without hole punching.
Each time a new job requests Hole Punch and the box is not 
emptied, this message is displayed.
Priming Failed, Retry. 
GO/Stop This message is displayed when an error has occurred 
during the printer staple priming operation.
The following actions can be taken:
 Press  Go to initiate the priming operation again or
 Press  Return or Stop  to cancel the priming operation.
Note : If no action is taken and the printer Auto Continue 
setting is not disabled, the printer eventually clears the 
message, the priming operation is canceled, and the printer 
resumes printing.
Inser t Staple 
Cartridge This message is displayed when the staple cartridge is 
missing or installed incorrectly. This message can be 
displayed at any of the following times, regardless of the 
Staple Alarm setting.
 At POST
 After the Stapler Door has been closed.
The following actions can be taken:
 Install the staple cartridge or
 Press  Go to ignore this message.
The printer now handles staple jobs as if the staple unit 
were installed with no staples. The Staples Empty warning 
appears on the status line and Load Staples may 
immediately appears.
User primary 
message
User secondary 
message
Explanation 
						

							
Diagnostic information2-29
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Load Staples This message is displayed when the Staples Empty Alarm is  activated and there are no staples in the staple unit or the 
staple unit is not installed.
This message appears:
 Prior to printing the first page of a batch of pages that  are to be stapled
or 
 During the printing of a batch of pages that are to be  stapled (if the condition cannot be detected prior to 
printing the first page of the batch).
 The following actions can be taken:
 A new staple cartridge may be installed to clear this  message and start/continue printing the staple batch
or
 Ignore the Load Staples request for this print job by  pressing  Go or  Select . The printer resumes printing, 
however the print job for which stapling was selected is 
not stapled
or
 Press  Menu to access the Busy/Waiting Menu.
The following functions are available using the Busy/Waiting 
Menu:
Cancel Job
 Reset Printer
 Reset Active Bin
 Check Supply Levels
Note : Menu Lockout does NOT prevent access to the Busy/
Waiting Menu.
User primary 
message
User secondary 
message
Explanation 
						

							
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Install Tray  x or 
Cancel Job
Install Bin  x or 
Cancel Job 
Install Duplex or 
Cancel Job This message is displayed when the printer requests the 
user to insert tray 
x before it can continue printing the job. 
The printer needs to pick media from the missing tray or the 
trays below it.
Tray=Tray 1, Tray 2, Tray 3, Tray 4, or Tray 5 
Note : This message displays when refilling the trays during 
a job. Before filling tray  x take the printer offline by pressing 
Stop  and wait for pages to reach the output bin.
The following actions can be taken:  Insert the requested tray or
 Press  Menu to access the Busy/Waiting Menu.
The following functions are available using the Busy/Waiting 
Menu:
Cancel Job
 Reset Printer
 Reset Active Bin
 Check Supply Levels
This message is displayed when the user has Hot 
Unplugged a paper handling option and the printer requires 
the reinstallation of the option to print a page which has 
been formatted by an install Tray  x inter preter prior to 
removal of the option or Cancel Job:
Bin  x (x =1,2 or 3)
Tray  x ( x=2,3,4 or 5)
Duplex
The following actions can be taken:
 Insert the requested option or
 Press  Menu to access the Busy/Waiting Menu Group.
The following functions are available using the Busy/Waiting 
Menu:
Cancel Job
 Reset Printer
 Reset Active Bin
 Check Supply Levels
No DRAM  Installed This message is displayed when the printer is turned on and  no DRAM is detected.
User primary 
message
User secondary 
message
Explanation 
						

							
Diagnostic information2-31
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30 ITU Error
Check Area
Move Z Down
Power Off/On This message is displayed when the ITU is not sensed. 
If the ITU is present, check the ITU Release Lever for 
correct operation. The ITU Release Lever is the black lever 
located on the left upper side frame above the ITU opening 
and can be seen by opening and lowering the MPF 
Assembly. When locked the lever should be at the 6 oclock 
position. When unlocked it should be in a 3 oclock position. 
Undue pressure is not required to operate the lever.
If the ITU is not present, turn the printer off, insert the ITU, 
move the lever to the 6 oclock position, and turn the printer 
back on.
30 Yellow Toner 
Cart Missing
30 Magenta Toner 
Cart Missing
30 Cyan Toner 
Cart Missing
30 Black Toner 
Cart Missing This message is displayed when the printer is missing the 
yellow, magenta, cyan, or black toner cartridge. Open the 
front cover, insert the toner cartridge, and close the cover.
Note: 
Verify that cartridge packing material is removed.
31 Defective 
Black Cartridge
31 Defective 
Yellow Cartridge
31 Defective 
Magenta Cartridge
31 Defective 
Cyan Cartridge This message is displayed when the front cover is closed 
and a defective print cartridge is detected. It may take the 
printer 10 to 20 seconds to determine whether or not the 
print cartridge is installed. The printer may print pages 
during this 10 to 20 second interval. If pages are allowed to 
print, then they will not be reprinted once a valid print 
cartridge is inserted. Replace the defective print cartridge. 
The defective cartridge can be removed while the message 
is displayed.
32 Unsupported This message is displayed when the front cover is closed  with the wrong print cartridge installed.
33 Calibration 
Error Cyan
33 Calibration 
Error Magenta
33 Calibration 
Error Yellow
33 Calibration 
Error Black This message is displayed when the printer detects a 
calibration error for a particular color.
When this message is displayed you can press 
Go to clear 
the message and continue processing the job. The cartridge 
state is updated in the supplies menu.
User primary 
message
User secondary 
message
Explanation 
						

							
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34 Incorrect
Media  Change 
This message is displayed when the printer detects a media 
mismatch.
Primary Message: 34 Incorrect Media.
Secondary Message: <
type>= Bond, Cardstock, Colored, 
Labels, Envelopes, Letterhead, Plain, Preprint, 
Transparency or Glossy. < size>= Letter, Legal, B5, A4, 
Exec, Univ, A5, A3, 11x17, Folio or Stmt, 73/4, 9, 10, DL, 
C5, B5 or other.
The following actions can be taken:
 Replace the media in the source with the requested  media and press  Go
or
 Press  Menu to access the Busy/Waiting Menu.
The following functions are available using the Busy/Waiting 
Menu:
Cancel Job
 Reset Printer
 Reset Active Bin
 Check Supply Levels
Note : Menu Lockout does NOT prevent access to the Busy/
Waiting Menu.
Note:  If message persists, go to  “BASE SENSOR TEST” 
on page 3-30  and check operation of inline media sensor.
34 Short Paper This message is displayed when the printer determines that  the paper length is too short to print the data as formatted.
The following actions can be taken:
 Press  Go to clear the error and continue printing pages
or
 Press  Menu to access the Busy/Waiting Menu.
The following functions are available using the Busy/Waiting 
Menu:
Cancel Job
 Reset Printer
 Reset Active Bin
 Check Supply Levels
Note : Menu Lockout does NOT prevent access to the Busy/
Waiting Menu.
35 Res Save Off
Deficient Memory This message displays when the printer lacks sufficient 
memory to enable Resource Save. This message usually 
indicates the user has allocated too much memory for one 
or more of the printer link buffers; however, modification of 
other printer settings which affect the amount of available 
memory may also create this condition. If restoration of 
Resource Save is required after this message is received, 
the customer should install additional memory or set each 
link buffer to Auto. Once all link buffers are returned to Auto, 
you should exit the menus to activate the link buffer 
changes. Once the printer returns to the Ready state, you 
can then enable Resource Save and go back and modify the 
link buffers, again. Note the reduction of available memory 
to the link buffers when Resource Save has been enabled 
and compare it to the memory available when Resource 
Save is disabled.
User primary 
message
User secondary 
message
Explanation 
						

							
Diagnostic information2-33
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36 Printer Service 
Required This message is displayed when background toner prevents 
a completion of a TPS calibration cycle. Service is required 
to fix the problem.
Press 
Go to clear the error.
If the Service Printer message is displayed it means that a 
TPS failure has most likely occurred. The printer continues 
to operate but the color quality degrades. The most probable 
cause for this error message is a defective print cartridge or 
ITU.
37 Insufficient 
Collation Area This message is displayed when the printer memory and 
disk used to store pages is too full to collate the print job.
The following actions can be taken:
 Press  Go to clear the message and continue collating 
the remaining pages of the job
or
 Press  Menu to access the Busy/Waiting Menu.
The following functions are available using the Busy/Waiting 
Menu:
Cancel Job
 Reset Printer
 Reset Active Bin
 Check Supply Levels
Note : Menu Lockout does NOT prevent access to the Busy/
Waiting Menu.
37 Insufficient Defrag 
Memory This message is displayed when insufficient pr inter memor y 
is available to perform Flash Memory Defragment operation.
This message appears prior to the actual start of the 
defragment operation.
Press 
Go to clear the message.
To perform the defragment operation you can:
 Delete fonts, macros and other data in RAM
 Install additional printer memory
 Press  Menu to access the Busy/Waiting Menu.
The following functions are available using the Busy/Waiting 
Menu:
Cancel Job
 Reset Printer
 Reset Active Bin
 Check Supply Levels
Note : Menu Lockout does NOT prevent access to the Busy/
Waiting Menu.
User primary 
message
User secondary 
message
Explanation 
						

							
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37 Insufficient 
Memory Held Jobs May Not 
Be Restored
Help Jobs May Not be 
RestoredThis message displays when the printer has attempted to 
Print and Hold jobs from the disk and found that some or all 
of the jobs could not be restored. Each of the three 
57 Configuration Held Jobs messages describe different 
conditions under which the restore failed.
 Primary Message: 37 Insufficient Memory. The printer  firmware ran out of memory while attempting to restore 
the jobs.
Secondary Message: Held Jobs May Not Be Restored.
 Primary Message: 57 Configuration Change - The  printer firmware could not restore jobs from the disk 
because the configuration of the printer has changed.
Secondary Message: Held Jobs May Not Be Restored.
Some configuration changes that can cause a 57 
Configuration Change message are:
- Code version change
- Paper handling option removed
- Disk drive has been moved to a different printer.
 Primary Message: Held Jobs May Not Be Restored  handles any other conditions where any of the Print and 
Hold jobs could not be restored from the disk.
Note : Some of the Print and Hold jobs may not be restored. 
They remain on the disk but cannot be accessed.
38  Memory  Full This message is displayed when the printer is processing an  incoming job and there is not enough memory available to 
continue processing the job.
The following actions can be taken:
You may want to determine how to make more memory 
available to your print job by:
 Deleting fonts, macros and other data in RAM
 Simplify your print job
 Install additional memory
 Press  Go to clear the message, however some data may 
be lost
 Press  Menu to access the Busy/Waiting Menu
The following functions may be available.
Cancel Job
 Reset Printer
 Reset Active Bin
 Check Supply Levels
Note : Menu Lockout does NOT prevent access to the Busy/
Waiting Menu.
39 Complex Page This message is displayed when a page is too complex to  print.
The following actions can be taken:
 Press  Go to clear the message and continue processing 
the job, some data loss may occur.
 Tr y to simplify the print job
Press  Menu to access the Busy/Waiting Menu.
The following functions may be available: Cancel Job
 Reset Printer
 Reset Active Bin
 Check Supply Levels
Note : Menu Lockout does NOT prevent access to the Busy/
Waiting Menu.
User primary 
message
User secondary 
message
Explanation