Lexmark C760 Service Manual
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Diagnostic information2-15 5060-4xx 2xx Paper Jams User primary message User secondary message Explanation 200 Paper Jam Clear Paper Path Leave sheets in Finisher area 5Primary: This message indicates that a paper jam has occurred at or near the printer Input Sensor. Open the printers left door (Paper Jam Removal Door) to access the jammed media. Secondary: If sheets have been accumulated to be stapled when the jam is detected, the printer alternately flashes the primary and secondary messages indicating the accumulated sheets should not be removed during jam clearing. Note : When the secondary message is displayed, if the accumulated sheets are removed the printer will not reprint these sheets. Also if the print job is completed, the portion of the job printed after the jam will not be stapled. If removing the jammed media does not fix the problem, go to “200 Paper Jam—Options and multipurpose feeder” on page 2-68 or “200 Paper Jam—Tray 1” on page 2-66 . 201 Paper Jam Clear Paper Path Leave sheets in Finisher area 5Primary: Media has jammed at or before the fuser sensor. Open the printer lower right or center door to access the jammed media. Secondary: If sheets have been accumulated to be stapled when the jam is detected, the printer alternately flashes the primary and secondary messages indicating the accumulated sheets should not be removed during jam clearing. Note : When the secondary message is displayed, if the accumulated sheets are removed the printer will not reprint these sheets. Also if the print job is completed, the portion of the job printed after the jam will not be stapled. If removing the jammed media does not fix the problem, go to “201 Paper Jam” on page 2-70 . 202 Paper Jam Clear Paper Path Leave sheets in Finisher area 5Primary: Media has jammed at the fuser. Open the printer right door to access the jam area. Secondary: If sheets have been accumulated to be stapled when the jam is detected, the printer alternately flashes the primary and secondary messages indicating the accumulated sheets should not be removed during jam clearing. Note : When the secondary message is displayed, if the accumulated sheets are removed the printer will not reprint these sheets. Also if the print job is completed, the portion of the job printed after the jam will not be stapled. If removing the jammed media does not fix the problem, go to “202 Paper Jam” on page 2-71 .
2-16Service Manual 5060-4 xx 230 Paper Jam Clear Paper Path Leave Job in Finisher area 5Primary: Paper has most likely jammed in the duplex option. Remove the duplex tray to access the jam. Secondary: If sheets have been accumulated to be stapled when the jam is detected, the printer alternately flashes the primary and secondary messages indicating the accumulated sheets should not be removed during jam clearing. Note : When the secondary message is displayed, if the accumulated sheets are removed the printer will not reprint these sheets. Also if the print job is completed, the portion of the job printed after the jam will not be stapled. If removing the jammed media does not fix the problem, go to “230 Paper Jam” on page 2-73 . 24 x Paper Jam Clear Paper Path Leave Job in Finisher area 5Primary: This paper jam message can apply to both the 500-sheet Option Tray, envelope option, special media option, and HCIT option. Tray x ( x=2 through 4). Open the option side access door and then the tray. Secondary: If sheets have been accumulated to be stapled when the jam is detected, the printer alternately flashes the primary and secondary messages indicating the accumulated sheets should not be removed during jam clearing. Note : When the secondary message is displayed, if the accumulated sheets are removed the printer will not reprint these sheets. Also if the print job is completed, the portion of the job printed after the jam will not be stapled. If removing the jammed media does not fix the problem, go to “24x Paper jam” on page 2-74 . 250 Paper Jam Clear Paper Path Leave Job in Finisher area 5Primar y: Paper is jammed in the MPF. Secondary: If sheets have been accumulated to be stapled when the jam is detected, the printer alternately flashes the primary and secondary messages indicating the accumulated sheets should not be removed during jam clearing. Note : When the secondary message is displayed, if the accumulated sheets are removed the printer will not reprint these sheets. Also if the print job is completed, the portion of the job printed after the jam will not be stapled. If removing the jammed media does not fix the problem, go to “250 Paper Jam” on page 2-78 . 271 Paper Jam Clear Paper Path Leave Job in Finisher area 5Primary: Paper has jammed at Output Bin 1. Open the door of Bin 1 to access the jammed media. Secondary: If sheets have been accumulated to be stapled when the jam is detected, the printer alternately flashes the primary and secondary messages indicating the accumulated sheets should not be removed during jam clearing. Note : When the secondary message is displayed, if the accumulated sheets are removed the printer will not reprint these sheets. Also if the print job is completed, the portion of the job printed after the jam will not be stapled. If removing the jammed media does not fix the problem, go to “271 Paper Jam - check bin 1” on page 2-80 . User primary message User secondary message Explanation
Diagnostic information2-17 5060-4xx 272 Paper Jam Clear Paper Path Leave Job in Finisher area 5Primary: Media is jammed in the 5-Bin Mailbox Option. Open the rear door of option to access the jammed media. Secondary: If sheets have been accumulated to be stapled when the jam is detected, the printer alternately flashes the primary and secondary messages indicating the accumulated sheets should not be removed during jam clearing. Note : When the secondary message is displayed, if the accumulated sheets are removed the printer will not reprint these sheets. Also if the print job is completed, the portion of the job printed after the jam will not be stapled. If removing the jammed media does not fix the problem, go to “272 Paper Jam - check bin x” on page 2-81 . 280 Paper Jam Clear Paper Path Leave sheets in Finisher area 5Primary: Media has jammed in the Finisher Option. Open the finisher option front door to access the jammed pages. Secondary: If sheets have been accumulated to be stapled when the jam is detected, the printer alternately flashes the primary and secondary messages indicating the accumulated sheets should not be removed during jam clearing. Note : When the secondary message is displayed, if the accumulated sheets are removed the printer will not reprint these sheets. Also if the print job is completed, the portion of the job printed after the jam will not be stapled. If removing the jammed media does not fix the problem, go to “280 Paper Jam” on page 2-82 . 282 Staple Jam Check Stapler Remove Job from FinisherThe stapler device detects a paper jam during normal stapler operation such as when printing and stapling jobs. Check stapler are for jam in accumulator or stapler. Remove stapler cartridge to check for staple jam. Note : After the error has been cleared, the printer does not reprint any pages which existed in the accumulator for stapling. The following actions can be taken while either the primary or secondary messages are displayed: Press Go to initiate priming and resume printing. User primary message User secondary message Explanation
2-18Service Manual 5060-4 xx Sub error code table Use this table to troubleshoot the printer when 9xx and 2 xx Error Codes are displayed. When a 9 xx or 2 xx error code is displayed, press and hold Return and press Select to view the Sub error code. Sub error code Explanation 2D 00 No media available in duplex option. 2D 01 Leading edge of image position has reached image halt location. 2D 02 Paper jam detected. Sensor S2 was activated at an unexpected time. 2D 03 Paper jam detected. Sensor S2 was not activated within the timeout period. 2D 04 Paper jam detected. Sensor S2 did not deactivate during the timeout period. 2D 05 Paper jam detected. Sensor NM was activated at an unexpected time. 2D 06 Paper jam detected. Sensor NM did not deactivate during the timeout period. 2D 07 Paper jam detected. The fuser exit sensor was activated at an unexpected time. 2D 08 Paper jam detected. The fuser exit sensor did not deactivate by the previous page or the current page did not activate the fuser exit sensor within the timeout period. 2D 09 Paper jam detected. The fuser exit sensor did not deactivate during the timeout period. 2D 0A Paper jam detected. A paper jam detected in the Duplex Option. 2D 0B Paper jam detected. A paper jam detected in Tray 2. 2D 0C Paper jam detected. A paper jam detected in Tray 3. 2D 0D Paper jam detected. A paper jam detected in Tray 4. 2D 0E S2 sensor was not made within timeout period (source is MPF). 2D 0F S2 sensor was made too early. 2D 10 S2 sensor was made too early (source is MPF). 2D 11 Media versus registration error is out of acceptable bounds. 2D 12 Media versus registration error is out of acceptable bounds (source is MPF). 2D 13 Prism sensor detected incorrect media (source is MPF). 2D 14 Prism sensor detected different media from the tray sensor. 2D 15 Paper jam detected. A paper jam detected in Stacker 1. 2D 16 Paper jam detected. A paper jam detected in Stacker 2. 2D 17 Paper jam detected. A paper jam detected in Stacker 3. 2D 18 Paper jam detected. A paper jam detected in Stacker 4. 2D 19 Paper jam detected. A paper jam detected in Stacker 5. 2D 1A Paper jam detected. A paper jam detected in Stacker 6. 2D 1B Sensor (S2) has been activated or obstructed. 2D 1C Fuser narrow media sensor obstructed.
Diagnostic information2-19 5060-4xx 2D 1D Fuser exit sensor obstructed. 2D 1E Duplex sensor(s) obstructed. 2D 1F Tray 2 sensor obstructed. 2D 20 Tray 3 sensor obstructed. 2D 21 Tray 4 sensor obstructed. 2D 22 Pass thru sensor in Stacker 1 obstructed. 2D 23 Pass thru sensor in Stacker 2 obstructed. 2D 24 Pass thru sensor in Stacker 3 obstructed. 2D 25 Pass thru sensor in Stacker 4 obstructed. 2D 26 Pass thru sensor in Stacker 5 obstructed. 2D 27 Pass thru sensor in Stacker 6 obstructed. 2D 28 Paper jam detected. A paper jam detected in the Duplex option. 2D 29 Paper jam detected. A paper jam detected in Tray 2. 2D 2A Paper jam detected. A paper jam detected in Tray 3. 2D 2B Paper jam detected. A paper jam detected in Tray 4. 2D 2C Duplex input motor error detected, the engine detected a stall condition. 2D 2D Duplex input motor error detected, the engine detected a PWM error. 2D 2E Duplex input motor error detected, the engine detected a motor encoder error. 2D 2F Duplex reversing motor error detected, the engine detected a stall condition. 2D 30 Duplex reversing motor error detected, the engine has detected a PWM error condition. 2D 31 Duplex reversing motor error detected, the engine detected a motor encoder error. 2D 32 Tray 2 pick motor stall error detected. 2D 33 Tray 2 pick motor PWM error detected. 2D 34 Tray 2 pick motor encoder error detected. 2D 35 Tray 2 feed motor stall error detected. 2D 36 Tray 2 feed motor PWM error detected. 2D 37 Tray 2 feed motor Encoder error detected. 2D 38 Tray 3 pick motor stall error detected. 2D 39 Tray 3 pick motor PWM error detected. 2D 3A Tray 3 pick motor Encoder error detected. 2D 3B Tray 4 feed motor stall error detected. 2D 3C Tray 4 feed motor PWM error detected. 2D 3D Tray 4 feed motor Encoder error detected. Sub error code Explanation
2-20Service Manual 5060-4 xx 2D 3E Tray 4 pick motor stall error detected. 2D 3F Tray 4 pick motor PWM error detected. 2D 40 Tray 4 pick motor Encoder error detected. 2D 41 Tray 4 feed motor stall error detected. 2D 42 Tray 4 feed motor PWM error detected. 2D 43 Tray 4 feed motor encoder error detected. 2D 44 Registration (staging) Motor stall error detected when picking media from the MPF. 2D 45 Autocompensator motor stall error detected when picking media from the MPF. 2D 46 Autocompensator motor stall error detected when picking media from Tray 1. 2D 47 Registration (staging) motor PWM error detected. 2D 48 Autocompensator motor PWM error detected when picking media from the MPF. 2D 49 Autocompensator motor PWM error detected when picking media from Tray 1. 2D 4A Registration (staging) motor encoder error detected. 2D 4B Autocompensator motor encoder error detected when picking media from the MPF. 2D 4C Autocompensator motor encoder error detected when picking media from Tray 1. 2D 4E Output expander sensor was not activated by the media. 2D 4F Topmost output option sensor obstructed. 2D 50 5-Bin mailbox pass thru sensor was not deactivated by the previous page or not activated by the current page. 2D 51 5-Bin mailbox pass thru sensor was not activated by the media. 2D 52 5-Bin mailbox sensor was not deactivated by the previous page or not activated by the current page. 2D 53 5-Bin mailbox sensor was not activated by the media. 2D 54 Expander did not declare page complete. 2D 55 5-Bin mailbox did not declare page complete. 2D 56 5-Bin mailbox S1 broke early. 2D 57 5-Bin mailbox S2 broke early. 2D 58 Output expander sensor broke early. 2D 59 Detected early break of fuser exit sensor. 2D 5A Finisher detected staple jam. Sub error code Explanation
Diagnostic information2-21 5060-4xx Understanding the printer operator panel The operator panel has five buttons, a display, and a light that flashes when the printer is processing a job indicated by the Busy message. Operator panel buttons See the menu map for a brief overview of the printer menus available from the operator panel.Button Function Go Press Go to: Return to the Ready state if the printer is offline (the Ready message does not appear on the display). Exit printer menus and return to the Ready state. Clear some operator panel messages. Resume printing after loading paper or clearing paper jams. Exit Power Saver. If you have changed printer settings from the operator panel menus, press Go before sending a job to print. The printer must display Ready for jobs to print. Menu Press Menu to: Take the printer offline (out of the Ready state) and enter the menus. When the printer is offline, press Menu to scroll through the menus and menu items. List the menu items in the Job Menu (during Busy state). For menu items that have numerical values, such as Copies, press and hold Menu to scroll through the list of values. Release the button when the number you want appears. If you see a Menu Disabled message, you will not be able to change default settings. You can still clear messages and select items from the Job Menu when printing. When you send a job to print, change printer properties to select the settings you want for your job. Select Press Select to: Open the menu shown on the second line of the display. Save the displayed menu item as the new user default setting. Clear certain messages from the display. Continue printing after the Change message appears. Return Press Return to go back to the previous menu level or menu item. Stop Press Stop at the Ready, Busy or Waiting message to temporarily take the printer offline. The message changes to Not Ready. No date is lost. 1 ,2 ,3 ,4 ,5 ,6 Use the numbers located next to the names of the buttons to enter your personal identification number (PIN) after you send a confidential job.
2-22Service Manual 5060-4 xx Select a menu or menu item for more details. Pap er Menu Paper Source Paper S ize Paper Type Custom Types Output Bin Configure Bins Overflow Bin Assign Type/Bin Substitute Size Configure MP Paper Texture Paper Weight Paper Loading Universal Setup Supplies Menu Toner Oiler Wa ste Bot tle Finishing Menu Duplex Duplex Bind Copies Blank Pages Collation Separator Sheets Separator Source Hole Punch Offset Pages Staple Job Staple Prime Src Multipage Print Multipage Order Multipage View Multipage Border Color Menu Color Adjust Color Balance Color Correction Color Samples Color Saver Manual Color Print Mode Print Resolution To n e r D a r k n e s s Job MenuCancel Job Reset Printer Print Buffer Cancel Fax Confidential Job Held Jobs Reset Active Bin Utilities Menu Print Menus Print Net Setup Print Fonts Print Directory Fa ct or y De fau lt s Format Flash Defragment Flash Format Disk Job Acct Stat Hex Trace Color Alignment Coverage Estimator Setup MenuPrinter Language Printer Usage Po we r S ave r Resource Save Download Target Print Timeout Auto Continue Wa it T ime ou t Jam Recovery Page Protect Display Language Alarm Control Hole Punch Alarm Staple Alarm Toner Alarm Job Accounting Print Area Black & White Lock PCL Emul Menu Fo nt Sou rce Fo nt Nam e Po i n t S i ze Pitch Symbol Set Orientation Lines per Page A4 Width Auto CR after LF Auto LF after CR Tray Renumber PostScript Menu Print PS Error Font Priority Image Smoothing Serial Menu PCL SmartSwitch PS SmartSwitch NPA Mode Serial Buffer Job Buffering Serial Protocol Robust XON Baud Data Bits Pari ty Honor DSR Network Menu PCL SmartSwitch PS Smar tSwitch MAC Binary PS NPA Mode Network Buffer Job Buffering Network Setup Std Net Setup USB Menu PCL Smar tSwitch PS SmartSwitch MAC Binary PS NPA Mode USB Buffer Job Buffering Paral lel Menu PCL SmartSwitch PS Smar tSwitch NPA Mode Parallel Buffer Job Buffering Advanced Status Protocol Honor Init Parall el Mode 1 Parall el Mode 2 MAC Binary PS Help Menu Print All Help Guide Printing Guide Supplies Guide Print Quality Color Quality Media Guide Connection Guide Moving Guide Print Defects Jam Clearance
Diagnostic information2-23 5060-4xx Color Menu Use the Color Menu to adjust print quality and customize color printing. Note: Values marked by an asterisk (*) are the factory default settings. Menu Item Purpose Values Color Adjust To manually recalibrate the color conversion tables, adjusting for variations in output that can occur as a result of changing conditions, such as room temperature or humidity. No selections exist for this operation. Pressing Select initiates this operation. Color Balance To provide users with the ability to make subtle color adjustments to printed output by increasing or decreasing the amount of toner being used for each color plane individually. Note: This function is only applied to files printed using the PostScript driver. Cyan -5, -4, -3, -2, -1, 0*, 1, 2, 3, 4, 5 -5 is maximum decrease 5 is maximum increase Magenta Yellow Black Reset Defaults Sets values for Cyan, Magenta, Yellow, and Black to 0 (zero). Color Correction To adjust the printed color to better match the colors of other output devices or standard color systems. Note: Due to the differences between additive and subtractive colors, certain colors that appear on your monitor are impossible to duplicate on your printer. Auto* Applies different color conversion tables to each object on the printed page depending upon the type of object and how the color for each object is specified. Off No color correction is implemented. Manual Lets you customize the color conversion tables applied to each object on the printed page depending upon the type of object and how the color for each object is specified. Customization is performed using the selections available under the Manual Color menu item. Color Samples To assist users in selecting colors to be printed. Users can print color samples pages for each of the RGB and CMYK color conversion tables used in the printer. The color samples pages consist of a series of colored boxes along with the RGB or CMYK combination that creates the color observed for each particular box. These pages can be useful in helping users decide which RGB or CMYK combinations to use in their software applications to create the desired printed color output. sRGB Display Prints RGB samples using sRGB Display color conversion tables. sRGB Vivid Prints RGB samples using sRGB Vivid color conversion tables. Off–RGB Prints RGB samples using Off (or no) color conversion tables. Vivid Prints RGB samples using Vivid color conversion tables. US CMYK Prints CMYK samples using US CMYK color conversion tables. Euro CMYK Prints CMYK samples using Euro CMYK color conversion tables. Off–CMYK Prints CMYK samples using Off (or no) color conversion tables. Vivid CMYK Prints CMYK samples using Vivid CMYK color conversion tables.
2-24Service Manual 5060-4 xx Color Saver To conserve toner. If selected, this setting overrides Toner Darkness settings. Off* Prints using Toner Darkness setting. On Applies a lower Toner Darkness level. Toner Darkness setting is ignored. Manual Color To let users customize the RGB or CMYK color conversions applied to each object on the printed page. Color conversion of the data specified using RGB combinations can be customized based on object type (text, graphics, or image). RGB Image sRGB Display *: Applies a color conversion table to produce output that approximates the colors displayed on a computer monitor. sRGB Vivid : Increases color saturation for the sRGB Display color conversion table. Preferred for business graphics and text. Off : No color conversion is implemented. Vivid : Applies a color conversion table that produces brighter, more saturated colors. RGB Text sRGB Display sRGB Vivid * Off Vivid RGB Graphics CMYK US CMYK (default for 120V machines) : Applies a color conversion table to approximate SWOP color output. Euro CMYK (default for 220V machines): Applies color conversion table to approximate EuroScale color output. Vivid CMYK: Increases color saturation for the US CMYK color conversion table. Off: No color conversion is implemented. Print Mode To determine whether files are printed in a monochrome grayscale or in color. Color* Black & White Print Resolution To define the number of dots printed per inch (dpi). 4800 CQ* Default setting. 1200 dpi Provides the highest resolution output which generates preferable output for certain images and graphics. This setting also provides increased gloss. Menu Item Purpose Values