Kyocera KM 8030 User Manual

Troubleshooting
6-3
Copies are not clear.Did you choose appropriate Image 
Quality mode for the original?Select an appropriate Image Quality 
mode.page3-4
Copies are dirty.Is the platen or document processor 
dirty?Clean the platen or the document 
processor.page5-2
Images are skewed.Are the originals placed correctly? When placing originals on the platen, 
place them face-down and flush 
against the original size indicator 
plates.page2-18
When placing originals in the 
document processor, align the...

Troubleshooting
6-4
Responding to Error Messages
If the touch panel displays any of these messages, follow the corresponding procedure.
Error Messages Checkpoints Corrective Actions Reference 
Page
Close ### cover.Is the indicated cover open? Close all covers securely. —
Check the cover.Are any covers open? Close all covers securely. —
Close Document 
Processor.Is the document processor open? Close the document processor. —
Set drawer #. 
(Close paper cassette #.)Is one of the cassettes not fully...

Troubleshooting
6-5
Reposition original.Is the orientation of the specified 
paper different from that of the 
original?Change the orientation of the original. 
If you press the Start key without 
changing the original, the original will 
be copied at the current size.—
Check paper size. Copy 
paper is not the same size 
as original.
(Paper size in cassette 
differs from actual size. 
Check paper size in 
cassette.)Is the specified paper loaded? Or are 
the settings incorrect?Load the specified paper....

Troubleshooting
6-6
The left tray exceeds 
capacity. Remove paper, 
and press Start key.
(Too much paper in left 
tray. Remove paper, and 
press Start key.)Is the maximum storage capacity of 
the output tray exceeded?Remove paper from the output tray 
and press the Start key to resume 
copying.—
The left tray exceeds 
capacity. Remove paper, 
and press Continue key.
(Too much paper in left 
tray. Remove paper, and 
press Continue key.)Is the maximum storage capacity of 
the output tray exceeded while...

Troubleshooting
6-7
Now restoring stored data 
in HDD.
(Please wait. Now 
maintaining stored data.)— Performing hard disk maintenance. 
Wait until the process is completed.—
The waste toner box 
almost full. Call service. 
(The waste toner container 
is almost full. Call service.)— Contact your Service Representative 
or Authorized Service Center.—
The waste toner box is full. 
Call service. 
(The waste toner container 
is full. Call service.)
Check the waste punch 
box.
(Check Punch Hole box.)Is the...

Troubleshooting
6-8
Paper drawer is out of 
order. Select another 
paper drawer.
(Paper cassette is out of 
order. Select other paper 
cassette.)— The cassette in use has a problem 
and is temporarily unavailable. 
Contact your Service Representative 
or Authorized Service Center 
promptly. To continue copying, use 
the other cassette.—
Side Paper Deck is out of 
order. select another paper 
drawer.
(Side feeder is out of order. 
Select another paper 
cassette.)— The optional side feeder has a 
problem...

Troubleshooting
6-9
Clearing Paper Jams
If a paper jam occurs, the touch panel 
will display Paper misfeed and the 
copier will stop. Refer to these 
procedures to remove the jammed 
paper.
Jam Location Indicators
If a paper jam occurs, the location of the jam will be displayed by an alphabet, which corresponds to 
the specific component in the copier as the following figure with clearing instructions.
After you remove the jam, the copier will warm up again and the error message will be cleared. The...

Troubleshooting
6-10
Precautions of the Paper Jam
• Do not reuse jammed paper. 
• If the paper tears during removal, be sure to remove any loose scraps of paper from the copier 
inside. Scraps of paper left in the copier could cause subsequent jamming. 
• Discard the paper that jammed in the optional document finisher. The page which jam has 
occurred will be copied again.
Cassette 1
Follow the steps as below to clear paper 
jams in the cassette 1.
1Open the right cover and remove the jammed paper.
2Push...

Troubleshooting
6-11
3Pull out the cassette 1.
4Remove the jammed paper.
If the paper tears, remove every loose scraps from the 
copier inside.
5Push the cassette 1 back in securely.
Cassette 2
Follow the steps as below to clear paper 
jams in the cassette 2.
1Open the right cover and remove the jammed paper.
2Push the indicated position to close the right cover.
Paper misfeed.
2.Close right cover.
3.Pul l out Cassette 2.
4.Remove the paper.
5.Pul l out Cassette 1 and open front cov
e6.Pull out Feed Unit...

Troubleshooting
6-12
3Pull out the cassette 2.
4Remove the jammed paper.
If the paper tears, remove every loose scraps from the 
copier inside.
5While the cassette 2 is out, pull out cassette 1.
6Open the front cover.
7Pull the lever C1 and remove the paper feeder.
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