Kyocera KM 5050 User Manual

							Troubleshooting 
OPERATION GUIDE6-5 Cannot connect to 
Authentication Server.– Press [End] and check the following 
items:
• Registration to Authentication 
Serve
• Password and computer address 
for Authentication Server
• Connection of Network—
Cannot duplex print 
this paper type.Did you select a paper size/
type that cannot be duplex 
printed?Select the available paper size/type.
Press [Continue] to print without 
using Duplex.3-13
Cannot execute this 
job.– This job is canceled because it is 
restricted by Job Accounting. Press 
[End].—
Cannot offset this 
paper type.Did you select a paper size 
(A3, B4, A5-R, B6-R, Folio, 
Ledger, Statement and 8K) 
that cannot be offset?Select the available paper size.
Press [Continue] to print without 
using Offset.3-16
Cannot punch this 
paper type.Did you select a paper size/
type that cannot be 
punched?Select the available paper size/type.
Press [Continue] to print without 
using Punch.—
Cannot staple this 
paper type.Did you select a paper size/
type that cannot be stapled?Select the available paper size/type.
Press [Continue] to print without 
using Staple.—
Check the cover.Is there any cover which is 
open?Close the cover indicated on the 
touch panel.—
Check the document 
processor.Is the document processor 
open?Close the document processor. —
Is the top cover of the 
document processor open?Close the top cover of the document 
processor.6-23
Check the finisher.Is the built-in finisher or the 
document finisher set 
correctly?Set the built-in finisher or the 
document finisher correctly. For 
details, refer to the respective 
Operation Guides.—
Is the built-in finisher tray set 
correctly?Set the built-in finisher tray correctly. —
Clean the slit glass.– Clean the slit glass using the 
attached cleaning cloth.5-3 Error Message Checkpoints Corrective ActionsReference 
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							Troubleshooting 
6-6OPERATION GUIDE Empty the punch 
waste box.– The punch waste box of the 
document finisher or 3,000-sheet 
capacity document finisher is full.
Follow the instruction on the touch 
panel to empty the punch waste box.—
Failed to specify Job 
Accounting.– This job is canceled. Press [End]. —
Failed to store job 
retention data.– This job is canceled. Press [End]. —
FAX box limit 
exceeded.– FAX box is full, and no further storage 
is available. This job is canceled. 
Press [End].—
Finisher tray is full of 
paper.Is the acceptable storage 
capacity exceeded for the 
document finisher tray?Remove paper from the document 
finisher tray.
If printing can be restarted, the touch 
panel display will prompt you to press 
[Continue]. Then press [Continue].—
Folding tray is full of 
paper.Is the acceptable storage 
capacity exceeded for the 
folding tray of the 3,000-
sheet capacity document 
finisher?Remove paper from the folding tray. —
Hard Disk error.
Job is canceled. 
Press [End].
##– An error has occurred on the hard 
disk. The possible error codes and 
their descriptions are as follows.
01: Initialization error. Initialize the 
hard disk.
04: Insufficient space on the hard 
disk to complete this operation. Move 
or delete data stored on the hard disk 
to increase available space.—
Incorrect Account ID.– The Account ID does not match. 
Check the registered Account ID.—
Incorrect Login User 
Name or Password.– Enter correct login user name or 
password.—
Job Accounting 
restriction exceeded.Is the acceptable printing 
count restricted by Job 
Accounting exceeded?The printing count exceeded the 
acceptable count restricted by Job 
Accounting. Cannot print any more. 
This job is canceled. Press [End].—
Job Separator is full of 
paper.Is the maximum capacity of 
the job separator exceeded?Remove paper from the job separator 
and press [Continue] to resume 
printing.— Error Message Checkpoints Corrective ActionsReference 
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							Troubleshooting 
OPERATION GUIDE6-7 KPDL Error.– PostScript error has occurred.
Job is canceled. Press [End].—
Mailbox tray is full of 
paper.– Remove paper from the mailbox tray. —
Memory card error.– Memory card is removed while it is 
accessed. Insert the memory card.—
An invalid memory card is inserted. 
Insert the correct memory card.—
Memory card error.
Job is canceled.
Press [End].
##–An error has occurred on the memory 
card. The possible error codes and 
their descriptions are as follows.
01: Format error. Format the memory 
card again.
04: Insufficient space on the memory 
card to complete this operation. Move 
or delete data stored on the memory 
card to increase available space.—
Memory is full.– Unable to continue the job as the 
memory is used up.
Press [Continue] to print the scanned 
pages. The print job cannot be 
processed completely.
Press [Cancel] to cancel the job.—
Paper jam.– If a paper jam occurs, the machine 
will stop and the location of the jam 
will be indicated on the touch panel. 
Leave the machine on and follow the 
instruction to remove the jammed 
paper.6-12
Print overrun.– Warning. Low printer memory. The 
job was paused. Press [Continue] to 
resume the job.—
Removable memory 
error.– This job is canceled. Press [End]. —
Removable memory 
was removed.– Press [End]. —
Replace all originals 
and press [Continue].– Remove originals from the document 
processor, put them in the original 
order, and place them. Press 
[Continue] to resume printing.
Press [Cancel] to cancel the job.2-42 Error Message Checkpoints Corrective ActionsReference 
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							Troubleshooting 
6-8OPERATION GUIDE Replace the waste 
toner box.– The waste toner box is full. Replace 
the waste toner box.5-7
Reset all originals in 
document processor.Is there any original left in 
the document processor?Remove originals from the document 
processor.—
Scanner memory is 
full.– Scanning cannot be performed due 
to insufficient memory of scanner. 
Job is canceled. Press [End].—
Is the acceptable scanning 
count exceeded?Press [Continue] to print, send or 
store the scanned pages. Press 
[Cancel] to cancel printing, sending 
or storing.— Error Message Checkpoints Corrective ActionsReference 
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							Troubleshooting 
OPERATION GUIDE6-9 Send Error. 
Job is canceled. Press 
[End].
####– An error has occurred during 
transmission. The possible error 
codes and their descriptions are as 
follows.
1101: The server name of the SMTP 
server is not set correctly or the host 
name is incorrect when sending scan 
data to an FTP server. Use 
COMMAND CENTER and register 
the SMTP server name and the host 
name correctly.
1102: The login user name is 
incorrect or the domain name has not 
been entered. Enter login user name, 
domain name and password 
correctly.
1103: The network path name is 
incorrect or you do not have access 
to the folder specified. Use 
COMMAND CENTER and register 
the path name correctly.
1104: No recipient address. Enter E-
mail address correctly.
1105: E-mail - The SMTP protocol 
setting is turned off. Use COMMAND 
CENTER and turn on the SMTP 
protocol setting.
Scan to PC (SMB) - SMB setting is 
turned off. Use COMMAND CENTER 
and turn on the SMB setting.
Scan to PC (FTP) - FTP setting is 
turned off. Use COMMAND CENTER 
and turn on the FTP setting.
1106: The sender address setting 
under E-mail: SMTP is not registered. 
Use COMMAND CENTER and 
register the sender address.2-12
—
3-19
3-19
2-12
2-12 Error Message Checkpoints Corrective ActionsReference 
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							Troubleshooting 
6-10OPERATION GUIDE Send Error.
Job is canceled. Press 
[End].
####– 2101, 2102, 2201, 2202, 2203, 3101: 
The network cable is disconnected or 
the hub that it is connected to is not 
operating properly. Check the cable 
and the hub. Otherwise, the server 
name or the host name of the SMTP 
server is not set correctly. Use 
COMMAND CENTER and register 
the SMTP server name and the host 
name correctly.
2204: The E-mail size exceeds the 
acceptable send data capacity. 
Decrease the size or resolution of the 
scanned data to be transmitted and 
resend the E-mail.
9181: The scanned original exceeds 
the acceptable number of pages of 
999. Send the excess pages 
separately.2-12
—
—
Set the folding tray.Is the folding tray correctly 
set to the 3,000-sheet 
capacity document finisher?Set the folding tray correctly to the 
3,000-sheet capacity document 
finisher. For details, refer to the 
Operation Guide of the 3,000-sheet 
capacity document finisher.—
Set the folding unit.Is the folding unit correctly 
set to the 3,000-sheet 
capacity document finisher?Set the folding unit correctly to the 
3,000-sheet capacity document 
finisher. For details, refer to the 
Operation Guide of the 3,000-sheet 
capacity document finisher.—
Set the punch waste 
box.– The punch waste box of the 
document finisher or 3,000-sheet 
capacity document finisher is not set 
correctly.
Follow the instruction on the touch 
panel to set the punch waste box 
correctly.—
Set the waste toner 
box.– The waste toner box is not set 
correctly. Set it correctly.5-7
Staple error.– If a staple error occurs, the machine 
will stop and the corrective action will 
be indicated on the touch panel.
Leave the machine on and follow the 
instruction to take an appropriate 
action.— Error Message Checkpoints Corrective ActionsReference 
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							Troubleshooting 
OPERATION GUIDE6-11 Staple jam.– If a staple jam occurs, the machine 
will stop and the location of the jam 
will be indicated on the touch panel.
Leave the machine on and follow the 
instruction to remove the jammed 
staple.4-8
The memory card is 
not formatted.Is the memory card 
formatted?Format the memory card. —
The phone receiver is 
off the hook.– Put down the receiver. —
The removal memory 
is not formatted.Is the removable memory 
formatted by this machine?Use the removable memory 
formatted by this machine. —
The source file is not 
found.– The specified file is not found. This 
job is canceled. Press [End].—
Top tray of the 
machine is full of 
paper.– Remove paper from the top tray, and 
press [Continue] to resume the job.—
Tray # is full of paper.Is the acceptable storage 
capacity exceeded for any of 
the trays A to C of the 3,000-
sheet capacity document 
finisher?Remove paper from the tray # 
indicated on the touch panel.
If the tray B or C is full of paper, press 
[Continue] to resume printing.—
Warning low memory.– Further scanning cannot be 
performed by insufficient memory
Press [Continue] to print the scanned 
pages. Press [Cancel] to cancel the 
printing job— Error Message Checkpoints Corrective ActionsReference 
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							Troubleshooting 
6-12OPERATION GUIDE
Clearing Paper Jams
If a paper jam 
occurs, the touch 
panel will display 
Paper misfeed and 
the machine will 
stop. Refer to these 
procedures to 
remove the jammed 
paper.
Jam Location Indicators
If a paper jam occurs, the location of the jam will be displayed by the 
alphabet, which corresponds to the specific component in the machine as 
the following figure with clearing instructions.
St at us10/5/2006    10:10Hold JAM*** Job No.: Job Name: User Name:JOB001 0001ABCD E F
1.Open left cover 1 of the machine
Paper j am.
  a nd  re mo ve  a ny pa pe r th a t i s i nsi d e .
2 .O p e n  ca sse tte  1 .
3.Remove the paper.
4.Re se t the  ca sse tte
  a nd  cl o se  th e  co ve r.
02/08
I
IIIIGEE
FF
ABCC
DD
H
III
I
I
IStat us10/5/2006    10:10Hold JAM*** Job No.: Job Name: User Name:JOB001 0001ABCD EF
1.Open left cover 1 of the machine.
Paper jam.
2.Remove the paper.
3.Hold the handle to lift
  the dupl ex uni t.
4.Remove the paper.
5.Close the cover.
02/05
Paper Jam 
Location IndicatorPaper Jam Location Reference Page
ACassette 16-13
BCassette 26-15
C Cassette 3 or 4 (Option)6-16
D Multi Purpose Tray6-17
E Inside the left cover 1, 2 or 36-17
F Duplex unit6-18
G Job separator output port (Option) —
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							Troubleshooting 
OPERATION GUIDE6-13 After you remove the jam, the machine will warm up again and the error 
message will be cleared. The machine resumes with the page which jam 
has occurred.
Precautions of the Paper Jam
• Do not reuse jammed papers.
• If the paper tears during removal, be sure to remove any loose scraps 
of paper from the machine inside. Scraps of paper left in the machine 
could cause subsequent jamming.
• Discard the paper that jammed in the optional document finisher or 
3,000-sheet capacity document finisher. The page which jam has 
occurred will be printed again.
WARNING: High voltage is present in the charger section. Take 
sufficient care when working in this area, as there is a danger of electrical 
shock.
CAUTION: The fixing unit is extremely hot. Take sufficient care when 
working in this area, as there is a danger of getting burned.
Cassette 1
Follow the steps below to clear paper jams in cassette 1.
1Pull up left cover 1 lever and 
open left cover 1. H Document processor (Option)6-23
I Document finisher (Option)6-24 Paper Jam 
Location IndicatorPaper Jam Location Reference Page
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							Troubleshooting 
6-14OPERATION GUIDE
2Remove the jammed paper.
3Pull out cassette 1.
4Remove the jammed paper.
If the paper tears, remove 
every loose scrap from inside 
the machine.
5Push cassette 1 back in place securely.
6Press the specified position to 
close left cover 1.
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