Kyocera KM 2550 User Manual

Troubleshooting 
BASIC OPERATION GUIDE6-5
Error Messages and Correction
When any of the following messages appear perform the procedures listed 
below.
Message ProcedureReference 
page
Close ## cover. The indicated cover is open.
Close all the covers securely.—
Add paper in cassette.
or
Place paper in P 
cassette.Paper has run out.
Add paper.page 2-2
Add paper in cassette. 
## size (###)Print data does not match the size or type of paper in the 
cassette.
Replace the paper.
• To change the Paper Source,...

Troubleshooting 
6-6BASIC OPERATION GUIDE Unable to copy. 
Please Add Toner
or
Cannot copy. 
Add toner, resume copyi
ng.The Toner Container is empty.
Replace the Toner Container.page 5-5
Replace Waste Toner 
BoxThe Waste Toner Box is full.
Replace the Waste Toner Box.page 5-5
Clean the slit glass for 
original fed from DP.
or
Clean the slit glass 
original fed from DP.The Slit Glass is dirty.
Clean the Slit Glass as black lines may appear when the optional 
Document Processor is used.page 5-2
Call for...

Troubleshooting 
BASIC OPERATION GUIDE6-7 Memory is full. Copying cannot be processed as the copying memory is full, or 
the number of originals has reached the limit of 999 pages.
•Select [Copy Scanned Image] to output the pages that have 
been scanned or select [Cancel] to delete scanned data. 
Another copying or scanning job cannot be performed until 
one of these options is selected.
Depending on the copy setting conditions, only one set of 
copies may be output and this error message may display...

Troubleshooting 
6-8BASIC OPERATION GUIDE Remove paper from Top 
tray. Press GOThe Output Tray capacity has been exceeded during printing.
There are 250 sheets in the Output Tray.
There are 150 sheets in the Output Tray and the optional Job 
Separator is installed.
There are 100 sheets in the Output Tray and the optional Finisher 
is installed.
Remove the output.
• Press [Printer] and press S or T to select [GO].
• Press [Enter]. Printing will resume.
• To cancel printing, select [CANCEL] and press...

Troubleshooting 
BASIC OPERATION GUIDE6-9 MemoryCard err Press 
GOAn error has occurred in writing to or reading from the Memory 
Card.
• Press [Printer] and press S or T to select [GO] and press 
[Enter]. The error is cleared.—
Memory card error Insert 
again.The Memory Card has been removed during printer setup.
Insert the Memory Card.
NOTE: When inserting the Memory Card, switch off the main 
power ({).—
Insert same memory 
cardThe machine tried to read data from the Memory Card and did not 
recognize...

Troubleshooting 
6-10BASIC OPERATION GUIDE
Paper Jams
If a paper jam occurs, a message 
displays and copying or printing 
stops.
A message indicating the jammed 
area and instructions for clearance displays. Jam location indicators also 
display.
Leave the main power switch on ( | ) and refer to the appropriate 
instructions to remove the jammed paper.
Jam Location Indicators
†For the 16 ppm model, cassettes 2 to 4 are included in the optional Paper 
Feeder. For the 20 ppm model and the 25 ppm model,...

Troubleshooting 
BASIC OPERATION GUIDE6-11
WARNING: High voltage is present in the charger section. Take 
sufficient care when working in this area, as there is a danger of electrical 
shock.
CAUTION: The fixing unit is extremely hot. Take sufficient care when 
working in this area, as there is a danger of getting burned.
IMPORTANT: Do not reuse jammed paper.
If paper is torn during removal, be sure to remove any loose scraps of 
paper from inside the machine. Failure to do so could cause another paper...

Troubleshooting 
6-12BASIC OPERATION GUIDE
3Push the cassette back in firmly.
NOTE: If JAM21 displays, remove the jammed paper.   For further 
information refer to Left Cover, on page 6-14.
Cassettes 2 to 4
If a jam occurs in cassettes 2 to 4 
or the optional Paper Feeder, 
perform the following procedure 
to remove the jammed paper.
NOTE: For the 16 ppm model, cassettes 2 to 4 are included in the 
optional Paper Feeder. For the 20 ppm model and the 25 ppm model, 
cassettes 3 and 4 are included in the...

Troubleshooting 
BASIC OPERATION GUIDE6-13
NOTE: If the paper tears during removal, remove any loose scraps from 
inside the machine.
3Close the left cover of the 
cassette.
4Pull out the cassette currently 
being used.
5Remove the jammed paper.
Check to see if paper is loaded 
correctly. If not, reload the paper.
NOTE: If the paper tears during removal, remove any loose scraps from 
inside the machine.
6Push the cassette back in firmly.
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Troubleshooting 
6-14BASIC OPERATION GUIDE
Multi-Bypass Tray
If a jam occurs in the Multi-Bypass 
Tray and JAM10 displays, 
perform the following procedure 
to remove the jammed paper.
IMPORTANT: If JAM20 or JAM40 displays, refer to Left Cover, on page 6-
14.
When removing jammed paper, do not pull it out from the Multi-Bypass 
Tray side.
1Remove the paper from the Multi-
Bypass Tray.
2Reload the paper in the Multi-
Bypass Tray.
The error message clears.
Left Cover
If a jam occurs in the left cover,...