Kyocera FS 9130DN User Manual

							Troubleshooting 
OPERATION GUIDE4-3
Tips
Printer problems may be solved easily by following the tips below. When 
you have encountered a problem that following the above guidelines will 
not solve, try the following:
• Turn the printer power off and wait for several seconds. Then, turn on 
the printer.
• Reboot the computer which sends the print jobs to the printer.
• Obtain and use the latest version of the printer driver. The latest 
versions of printer drivers and utilities are available at:
 
http://www.kyoceramita.com/download/.
• Make sure that the procedures for printing are correctly followed in the 
application software. Consult the documentation supplied with the 
application software.
• If the printer prints garbage characters or stalls when the computer is 
turned on, particularly when the printer is connected to the computer 
under Windows 98 via the parallel port, rename device driver file 
drvwppqt.vxd. This file may be located in Windows\System\Iosubsys 
or Arcada\System folder. For technical details, visit Microsoft web site 
for the device driver.
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							Troubleshooting 
4-4OPERATION GUIDE
Print Quality Problems
As the following table shows, there are many possible causes of print 
quality problems, such as blank output. The troubleshooting procedure for 
each type of problem is explained below. If you still cannot solve the 
problem, contact your service representative.
Printed ResultsCorrective Action
Completely blank printoutCheck the toner container.
Open the printer front cover and check that the toner 
container is correctly installed in the printer. Refer to 
Toner Container Replacement on page 3-3.
Dropouts, horizontal streaks, stray dotsRefresh drum.
Refer to the following procedures in the operation panel 
and try cleaning the drum surface using the printer’s built-
in cleaning system.
1Press [MENU], and then press U or V to display 
Others >.
2Press Z, and then press U or V to display >Service 
>.
3Press Z, and then press U or V to display >>Drum. 
And then press [OK] twice.
4 The message display shows Processing, and then 
the drum starts turning and stops after approx.6 
minutes. The printer reverts to Ready.
Clean the separator.
Open the printer left cover 1 and clean the separator with 
a cleaning brush. Refer to 
Toner Container 
Replacement on page 3-3.
Black or white vertical streaksClean the charger.
Refer to the following procedures in the operation panel 
and try cleaning the charger using the printers built-in 
cleaning system.
1Press [MENU], and then press U or V to display 
Others >.
2Press Z, and then press U or V to display >Service >.
3Press Z, and then press U or V to display >>Charger. 
And then press [OK] twice.
4 The message display shows Please wait, and then 
the charger cleaning starts and stops after approx.45 
seconds. The printer reverts to Ready.
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							Troubleshooting 
OPERATION GUIDE4-5
Faint or blurred printingCheck the EcoPrint setting. 
When this setting is On, switch it to Off on the operation 
panel.
Check the operation panel.
• If the Toner low message is displayed and the 
ATTENTION indicator is flashing, install a new toner kit. 
Refer to Toner Container Replacement on page 3-3.
• Set the print density from the operation panel to a 
higher level than the current setting.
• Make sure the paper type setting is correct.
Grey backgroundRefresh drum.
Refer to the following procedures in the operation panel 
and try cleaning the drum surface using the printers built-
in cleaning system.
1 Press [MENU], and then press U or V to display  
Others >
.
2Press Z, and then press U or V to display >Service >.
3Press Z, and then press U or V to display >>Drum. 
And then press [OK] twice.
4 The message display shows Processing, and then the 
drum starts turning and stops after approx.6 minutes. The 
printer reverts to 
Ready.
Check the operation panel.
If the Toner low message is displayed and the 
ATTENTION indicator is flashing, install a new toner kit. 
Refer to 
Toner Container Replacement on page 3-3.
Check the print density.
Display the print density menu from the operation panel 
and select a lighter density setting.
Check the toner container installation.
Open the printer front cover and check that the toner 
container is correctly installed. Refer to 
Toner Container 
Replacement on page 3-3.
Printed Results Corrective Action
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							Troubleshooting 
4-6OPERATION GUIDE
Dirt on the top edge or back of the paperCheck the paper ramp.
Open the printer left cover and check for toner on the 
paper ramp. Clean the paper ramp using a soft, dry, lint-
free cloth. Refer to 
Toner Container Replacement on page 
3-3.
Check the transfer roller.
Open the printer left cover 
1 and check the transfer 
roller.
If the transfer roller is dirty 
with toner, try printing 
several pages.
Characters out of positionCheck the file or program.
Check whether the problem is being caused by a 
PRESCRIBE command error. If the problem occurs only 
with a specific file or program, the most likely cause is an 
error in a parameter to a command or command syntax.
Printed Results Corrective Action
Transfer Roller
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							Troubleshooting 
OPERATION GUIDE4-7
Indicators and Messages
The tables on the following pages indicate how to respond to problems 
indicated by the operation panel indicators and messages.
Indicators
Maintenance Messages
The following table lists maintenance messages that you can deal with by 
yourself. If Call service person appears, turn off the printer, 
disconnect the power cord, and contact your Kyocera Mita dealer.
IndicatorConditionDescription
FlashingAn error occurs that you can clear by yourself.
LitThe printer is on-line. The printer is ready to print.
OffThe printer is off-line. The printer stores but does not print received data. Also 
indicates when printing is automatically stopped due to occurrence of an error.
FlashingData transfer is taking place.
LitEither data is being processed, or data is being written onto the option memory 
card or hard disk.
FlashingThe printer needs maintenance attention or the printer is warming up (Please 
wait
). 
LitA problem or an error occurs that you can clear by yourself. (For example, a 
paper jam occurs.)
OffOperations are normal.
READY
D ATA
ATTENTION
MessageCorrective Action
Add paper (paper 
source)The paper has run out. Supply paper according to the paper source displayed 
(paper cassette, MP tray, or optional paper feeder).
Messages indicating the printer status (Ready, Please wait, Processing, 
Waiting, FormFeed TimeOut, Paper loading*) are displayed alternately.
* These messages will not appear when the number of copies is set to 2 or more.
Add staplesThe stapler unit is not installed correctly in the document finisher. Install it 
correctly.
Add staples
Press GO
No staples are installed in the stapler. Set it in the stapler. If you wish to continue 
printing without the staple function, press [GO].
Call service
    F###
F### represents a controller error (#=0, 1, 2, ...). Call for service.
The printer does not operate when this message is displayed.
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							Troubleshooting 
4-8OPERATION GUIDE
Call service
     ####:0123456
#### represents a mechanical error (#=0, 1, 2, ...). Call for service.
The printer does not operate when this message is displayed.
The total number of pages printed is also indicated, e.g.
0123456.
Cassette #  
not loaded
A cassette is not loaded properly in the printer.
Properly load the cassette indicated by #. The number (#) of the cassette is from 
1 to 4.
Chad box fullThe punch unit chad box of the option document finisher is full. Discard the 
chads.
Check chad box
Press GO
The punch unit waste box of the document finisher is full or is not installed 
correctly. Check if the box is properly installed, and then discard the chads if the 
box is full. Press [
GO] to resume printing.
Clean printer 
Press GO
Clean the inside of the printer. Refer to Toner Container Replacement on page 3-3. 
This message will be displayed when replacing the toner container after the 
message 
Replace toner Clean printer is displayed. After cleaning the 
inside of the printer, press [GO] and the printer will be ready for printing.
Close finisher
cover
Close the option document finisher cover.
Close
front cover
Close the printer front cover.
Close 
left cover 1(2,3)
Close the printer left cover. If left cover of the option paper feeder is open, 2 or 3 
is displayed.
Close mailbox 
cover
Close the mailbox cover.
Duplex disabled
Press GO
Duplex printing cannot be performed due to paper size or type. Press [GO] and 
the printer will print on one side only.
Error. Power off 
F###Turn the power switch off and then back on again. If this message still remains, 
turn the power switch off, and contact your service representative or authorized 
service center.
Finisher tray ## 
paper fullThe finisher tray is full. When removing the paper, printing will be resumed. ## 
indicates the tray number.
Message Corrective Action
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							Troubleshooting 
OPERATION GUIDE4-9
Finisher
path error
The option document finisher is not installed correctly. Install it correctly.
Incorrect slot 
Please reinstall
The hard disk or the network interface card has been installed in the wrong slot. 
Turn off the printer and reinstalled in the correct slot.
Install MKThe maintenance kit (MK-710 for FS-9130DN and FS-9530DN) needs to be 
replaced.
Replace the maintenance kit since the total number of printed pages has reached 
500,000. Call for service. The maintenance kit includes a drum unit, developer 
unit and so on.
Folding tray 
paper fullThe folding tray has become full. You must remove all printed pages from the 
folding tray. When the printer senses that the folding tray is empty again, it will 
continue printing into the folding tray.
Load cassette #
(paper size)/(paper 
type)*
*(paper size) and 
(paper type) are 
displayed flashing 
alternately.
There is data for printing that matches with a paper cassette setting (paper size, 
paper type), but there is no paper in the paper cassette.
 
Set paper into the paper source as indicated by # in the operation panel, and 
press [GO] to restart printing. However, the paper source numbers (
3 to 4) are 
only displayed when there is an option paper feeder installed.
 
 
Or, if you want to print from a different paper source press U or V to display Use 
alternative?
 (paper size)/(paper type) * and you can change the source for 
paper feeding.
 
 
After selecting a paper source and pressing [MENU], Paper Handling > 
appears. By pressing 
Z, the paper size and type settings menu appears. After 
setting the correct paper size and type, press [OK] to check the paper source, 
and press [GO] to start printing.
Load MP tray
(paper size)/(paper 
type)
*(paper size) and 
(paper type) are 
displayed flashing 
alternately.
There is no paper cassette set (paper size, paper type) that matches with the data 
for printing, so printing is done from the MP tray. Set paper into the MP tray that 
matches the paper size and type shown on the display and press [GO] to restart 
printing.
 
 
Or, if you want to print from a different paper source press U or V to display Use 
alternative? (paper size)/(paper type) * and you can change the source for 
paper feeding.
 
 
After selecting a paper source and pressing [MENU], Paper Handling > 
appears. By pressing U, the paper size and type settings menu appears. After 
setting the correct paper size and type, press [OK] to check the paper source, 
and press [GO] to start printing.
Mailbox tray ## 
paper fullThe mailbox tray is full. When removing the paper, printing will be resumed. 
## indicates the tray number.
Message Corrective Action
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							Troubleshooting 
4-10OPERATION GUIDE
Missing
chad box
The punch unit chad box of the document finisher is not installed correctly. Install 
it correctly.
Missing folding
tray
The folding tray is not installed correctly. Install it correctly.
Missing 
folding unit
The folding unit is not installed correctly. Install it correctly.
Missing
toner container
Install the toner container. Refer to Toner Container Replacement on page 3-3.
The printer does not operate when this message is displayed.
Missing waste
toner box
Install the waste toner box. Refer to Toner Container Replacement on page 3-3. 
The printer does not operate when this message is displayed.
No multi copies
Press GO
Multiple copies cannot be printed because RAM disk is disabled or the hard disk 
is not installed. There is no available RAM disk or hard disk space. Delete 
unnecessary files. Press [GO] to print error report.
Paper jam 
###############
Open the front cover or left cover and correct the paper jam (or paper mis-feeding 
in the paper cassette). The location of the paper jam is also indicated in place of 
the #’s. Online help messages which are useful for correcting the paper jam will 
be displayed by pressing the 
 key. (Refer to Correcting a Paper Jam on page 4-
14.)
Replace toner  
Clean printer
Replace the toner container using a new toner kit. The printer does not operate 
when this message is displayed. Refer to 
Toner Container Replacement on page 
3-3.
Replace waste
toner box
Replace the old waste toner box with the new one which is included in the toner 
kit. The message will also be shown if the waste toner box has become full. The 
waste toner box should be replaced when the message display eventually shows 
Toner low. Refer to Toner Container Replacement on page 3-3.
Set paper 
Press GO
There is no paper in the MP tray when printing from the MP tray. Set paper into 
the MP tray, and press [GO] to restart printing.
Toner lowReplace the toner container using a new toner kit. Refer to Toner Container 
Replacement on page 3-3.
Top tray  
paper full
The top tray has become full (approx. 500 pages). You must remove all printed 
pages from the top tray. When the printer senses that the top tray is empty again, 
it will continue printing into the top tray.
Message Corrective Action
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							Troubleshooting 
OPERATION GUIDE4-11
Error Messages
The following table lists error messages that can be dealt with by the user. 
Warning  
image adapt
Printing job cannot be done in current resolution because there is not enough 
internal memory. Try adding more memory or changing resolution.
Warning  
low memory
The printer’s internal memory is running low due to the number of fonts and 
macros downloaded. Print a status page to see how much user memory is left, 
and try deleting unnecessary fonts and macros.
:Alarm buzzer sounds when an error occurs. Press [CANCEL] to stop the alarm buzzer.
Message Corrective Action
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MessageCorrective Action
File not found 
Press GO
VMB: A VMB tray that was specified for output does not contain any jobs, or the 
VMB tray is not being used. Confirm the VMB tray.
If Auto Continue is set to On, printing will be automatically resumed after a preset 
period of time.
Format    error 
  Memory card
This message appears when the printer is in the ready state and the memory card 
is not formatted, and therefore cannot be read or written. 
Format error 
 Hard disk
Initialization (formatting) of the hard disk is required. Initialize the hard disk.
Hard disk err ## 
Press GO
Look at the error code given in place of ## and refer to the corresponding 
description given below.
01:Hard disk format error. If this error recurs even if the power has been turned 
off and then on, reformat the hard disk.
02:The disk system is not installed. Recheck the requirements for using the 
system and the devices.
04:There is no available hard disk space. Delete unnecessary files, etc., to free 
up space.
05:The specified file does not exist in the hard disk.
06:There is no memory available to the hard disk system. Increase the 
available memory.
10:Formatting is not possible because host data is being spooled on the hard 
disk.Wait until Ready is displayed, and then format.
20:The hard disk was installed in the incorrect slot (OPT). Reinstall the hard 
disk in a different slot (HDD).
85:VMB; Alias error (the alias setting was lost, or the VMB tray corresponding 
to the alias does not exist). Set the alias again.
97:Code job; The number of permanent code jobs reached the limit value, and 
no more can be saved. Either delete some unnecessary jobs, etc., or 
increase the limit.
99:A print job for the specified ID does not exist in the hard disk.
I/F  occupiedThis message is displayed when you attempt to use the printer’s operation panel 
to change the environmental settings on the interface from which data are 
presently being received.
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							Troubleshooting 
4-12OPERATION GUIDE
ID errorThe ID entered for a private job, or a stored job is not correct. Check the ID that is 
set using the printer driver.
Insert the same 
Memory cardYou have inserted the wrong memory card when the Insert again message 
was displayed. Remove the wrong memory card from the printer’s memory card 
slot and insert the correct memory card. The printer again reads it from the 
beginning of the data.
KPDL  error    ## 
Press  GO
Current print processing cannot continue. To print out an error report, display 
>Print KPDL Errs from the mode select menu, and select On. Press [GO] to 
resume printing. You can abandon printing by [
CANCEL].
 
If Auto Continue is set to On, printing will be automatically resumed after a preset 
period of time.
Memory card err
 Insert  again
The memory card is accidentally removed from the printer’s memory card slot 
during reading. If you continue reading the memory card, insert the same memory 
card into the slot again. The printer again reads it from the beginning of the data.
NOTE:We recommend that you follow the reading procedure from the beginning 
to ensure correct reading of the memory card.
Memory overflow 
Press GO
The total amount of data received by the printer exceeds the printer’s internal 
memory. Try adding more memory (expansion DIMM). Press [GO] to resume 
printing. You can abandon printing by [
CANCEL].
If Auto Continue is set to On, printing will be automatically resumed after a preset 
period of time.
MemoryCard  err## 
Press GO
This message appears when an error occurs during access to the memory card 
using the PRESCRIBE RWER command or from the printer’s operation panel. 
Look at the error code given in place of 
## and refer to the corresponding 
description given below.
01:The memory card does not meet specifications. This memory card cannot 
be used by this printer. Insert a memory card which can be used by this 
printer.
02:The memory card is not installed. Recheck the requirements for using the 
memory card.
04:The capacity of the memory card is insufficient. Clean up files.
05:Specified file is not on the CompactFlash card.
06:No memory for use by memory card. Expand printer memory.
Print overrun 
Press GO
The data transferred to the printer was too complex to print on a page. Press 
[GO] to resume printing. (The page may break in some pages.) 
 
You can abandon printing by [CANCEL].
NOTE:After this message is displayed, page protect mode will be On. To 
maintain optimum use of memory during printing, display >Page
 Protect from 
the operation panel, and re-select Auto.
If Auto Continue is set to On, printing will be automatically resumed after a preset 
period of time.
Message Corrective Action
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