Konica Minolta magicolor 1600W User Manual

Solving Problems with Media Misfeeds 7-18
Solving Problems with Media Misfeeds
Frequent misfeeds in any area indicate that area should be checked, 
repaired, or cleaned. Repeated misfeeds may also happen if you’re 
using unsupported print media.
SymptomCauseSolution
Several 
sheets go 
through the 
printer 
together.The front edges of 
the media are not 
even.Remove the media and even up the 
front edges, then reload it.
The media is moist 
from humidity.Remove the moist media and replace it 
with new,...

Solving Problems with Media Misfeeds7-19
Media is  
misfeeding.
Envelopes are facing 
the wrong way in Tray 
1.Load the envelopes in Tray 1 so the 
flaps are facing down.
If the flaps are on the long edge 
(Envelope C6 and Envelope DL), load 
the envelopes with the flap edge 
toward the machine and the flap side 
facing down.
Unsupported media 
(wrong size, thick
-
ness, type, etc.) is 
being used.
Use KONICA MINOLTA-approved 
media. See 
“Print Media” on page 4-2.
Also, refer to...

Solving Other Problems 7-20
Solving Other Problems
To order KONICA MINOLTA consumables, go to www.q-shop.com.
SymptomCauseSolution
Printer 
power is not 
on.The power cord is not 
correctly plugged into 
the outlet.Turn off the printer, confirm that the 
power cord is correctly plugged into the 
outlet, and then turn on the printer.
Something is wrong 
with the outlet con
-
nected to the printer.
Plug another electrical appliance into 
the outlet and see whether it operates 
properly.
The power switch...

Solving Other Problems7-21
Not all pages 
print.The Clear key was 
pressed.Make sure no one pressed the Clear 
key while your job was printing.
The tray is empty.Check that the trays are loaded with 
media, in place, and secure.
A document is printed 
with an overlay file 
which has been cre
-
ated by an unsuit-
able printer driver.
Print the overlay file using a suitable 
printer driver.
Printer 
resets or 
turns off fre
-
quently.
The power cord is not 
correctly plugged into 
the outlet.Turn off the...

Solving Problems with Printing Quality 7-22
Solving Problems with Printing Quality
SymptomCauseSolution
Nothing is 
printed, or 
there are 
blank spots 
on the 
printed page.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check if any is damaged. 
The imaging cartridge 
may be defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
The media is moist 
from humidity.Adjust the humidity for media storage. 
Remove the moist media...

Solving Problems with Printing Quality7-23
Image is too 
light; there is 
low image 
density.The print head win-
dow is dirty.
Clean the print head window.
The media is moist 
from humidity.Remove the moist media and replace 
with new, dry media.
There is not much 
toner left in the car
-
tridge.
Replace the toner cartridge.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
Media type is set 
incorrectly.When printing...

Solving Problems with Printing Quality 7-24
The print or 
color density 
is uneven.One or more of the 
toner cartridges may 
be defective or low.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
The imaging cartridge 
is defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
The printer is not 
level.Place the printer on a flat, hard, level 
surface.
Irregular 
print or mot
-
tled image 
appears.
The media is moist 
from...

Solving Problems with Printing Quality7-25
There are 
toner 
smudges or 
residual 
images.One or more of the 
toner cartridges are 
defective or installed 
incorrectly.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
There are 
toner 
smudges on 
the back side 
of the page 
(whether or 
not it has 
been 
duplexed).The media path is 
dirty with toner.Print several blank sheets and the 
excess toner should disappear.
One or more of the 
toner cartridges are...

Solving Problems with Printing Quality 7-26
Image 
defects.The print head win-
dow is dirty.
Clean the print head window.
A toner cartridge may 
be leaking.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
A toner cartridge may 
be defective.Remove the toner cartridge with the 
color causing the abnormal image.
Replace it with a new toner cartridge.
The imaging cartridge 
is defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it....

Solving Problems with Printing Quality7-27
If the problem is not resolved, even after all of the above have been per-
formed, contact Technical Support with the error information.
For contact information, refer to the Need Assistance Sheet.
The color 
has a poor 
reproduction 
or has poor 
color density.The imaging cartridge 
is defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
Symptom Cause Solution
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