Inter-Tel Glx Issue 1 Owners Guide

							SYSTEM AND STATION SPEED DIALING 
SYSTEM SPEED DIALING 
Up to 30 system speed-dial numbers can be stored from the atten- 
dants keyset for use by any keyset user. They are identified by 
a three-digit memory location code (001-030). 
To store or change system speed-dial numbers: 
Note : System speed-dial numbers can only be stored or changed 
from the attendants keyset. If you make a mistake while dialing 
the number, press any line key. If you press an invalid key or 
dial an invalid location code, you hear four fast tones and the 
keyset is returned to the idle state. In either case, the origi- 
nal number is retained. 
(1) While on hook, press the SPDL key. The SPDL 
key flutters. 
(2) Dial the three-digit memory location code (001-030). 
(3) Dial the telephone number (up to 32 digits, including the 
pauses). To include pauses in the number, press the SPDL key 
once for each pause. If more than 32 digits are dialed, only 
the last 32 digits are retained. 
(4) Lift and replace the handset. You hear a confirmation tone 
and the SPDL key is unlit. 
To dial system speed-dial numbers: 
(1) Lift the handset and press an unlit line 
key. 
(2) Press the SPDL key. The SPDL key lights. 
(3) Dial the three-digit memory location code (001-030). The 
number is dialed and the SPDL key is unlit. If you dial an 
invalid location code, you hear a busy signal and the C.O. 
line is placed on hold. 
To erase a system speed-dial number without entering a number: 
Note : System speed-dial numbers can only be erased at the atten- 
dants keyset (intercom number 10). 
(1) While on hook, press the SPDL key. The SPDL key flutters. 
(2) Dial the three-digit memory location code (001-030). 
(3) Press the SPDL key again. 
(4) Lift and replace the handset. You hear a confirmation tone 
and the SPDL key is unlit. 
GLX Owne;s Guide (Issue 1, 11/85) Page 22  
						

							SYSTEM AND STATION SPEED DIALING 
SPEED DIALING SPECIAL 
COMMON CARRIER (SCC) N0MBERS STORED IN 
SEPARATE LOCATIONS 
A keyset user may chain speed-dial numbers together for dialing 
SCC services. SCC dialing requires the SCC local telephone num- 
ber, your access code, and the long distance telephone number you 
want to dial. 
If desired, these numbers can be stored separately 
as station or system speed-dial numbers and can be dialed in the 
order needed. 
To speed dial SCC numbers: 
(1) 
(2) 
(3) 
(4) 
(5) 
(6) Lift the handset and press an unlit line key. 
Press the SPDL key. The SPDL key lights. 
Dial the memory location code (l-9 or 001-030) for the SCC 
local telephone number. The number is dialed and the SPDL 
key is unlit. 
After the special dial tone, press the SPDL key. The SPDL 
key lights. 
Dial the memory location code (l-9 or 001-030) for the SCC 
access code. The number is dialed and the SPDL key is unlit. 
EITHER, press the SPDL key (the SPDL key lights) and dial the 
memory location code (l-9 or 001-030) of the long distance 
number. The number is dialed and the SPDL key is unlit. 
OR, manually dial the long distance number if it is not 
stored in speed-dial memory. 
GLX Owners Guide (Issue 1, 11/85) Page 23  
						

							LAST NDMBER REDIAL 
This feature stores the last phone number dialed (up to 32 
digits) in the battery-protected data base memory. When a keyset 
user is unable to complete a call and wants to dial the number 
again, the last number redial feature can be used. 
To redial the last number dialed while still on the line 
(Standard Keyset): 
(1) When you reach an outside number that is busy or there is no 
answer, do not hang up. 
(2) Press the SPDL key. The SPDL key lights. 
(3) Press the asterisk (*) key on the keypad. The C.O. line is 
dropped and reseized and the number is redialed. The SPDL 
key is unlit. 
To redial the last number dialed after disconnecting 
(Standard Keyset): 
(1) Lift the handset and press an unlit line key. 
(2) Press the SPDL key. The SPDL key lights. 
(3) Press the asterisk (*) key on the keypad. The number is 
redialed and the SPDL key is unlit. 
To redial the last number dialed while still on the line 
(Executive Keyset): 
(1) When you reach an outside number that is busy or there is no 
answer, do not hang up. 
(2) Press the REDL key. The REDL key lights. The C.O. line is 
dropped and reseized and the number is redialed. The REDL 
key is unlit. 
To redial the last number dialed after disconnecting 
(Executive Keyset): 
(1) Lift the handset and press an unlit line key. 
(2) Press the REDL key. The REDL key lights while the number is 
dialed. 
. 
GLX Owners Guide (Issue 1, 11/8 
5) Page 24  
						

							c PLACING CALLS ON HOLD 
There are two ways to place outside calls on hold: 
system hold 
and individual hold. While on hold, callers hear music, if 
available. The automatic recall timers limit the amount of time 
a call can remain on hold. 
SYSTEM HOLD 
System hold is available to both Standard and Executive Keyset 
users. The keyset user who put the call on hold sees a double- 
flashing line key; other keyset users see a medium-flashing line 
key. Any keyset user can access a call placed on system hold. 
To place a call on system hold: 
While on an outside call, press 
the SYS HOLD key. You hear intercom dial tone and see a double- 
flashing line key. 
To access a call on system hold: Lift the handset and press the 
double-flashing or medium-flashing line key. 
INDIVIDUAL BOLD (EXECUTIVE KEYSET ONLY) 
Individual hold is available to 
Executive Keyset users only. It 
differs from system hold in that calls placed on individual hold 
are accessible only from the keyset where the call was placed on 
hold. 
Other keysets show a steadily lit line key, which indi- 
cates a busy C.O. line that cannot 
be accessed. 
To place a call on individual hold: While on an outside call, 
press the HOLD key. You hear intercom dial tone and the line key 
double flashes. 
To return to the call on individual hold: 
Lift the handset and 
press the double-flashing line key. 
AUTOMATIC RECALL TIHERS 
Three timers ensure that calls placed on system hold or individ- 
ual hold are not forgotten. 
They are the hold recall timer, the 
attendant recall timer, 
and the attendants abandoned call timer. 
If an outside call remains on system or individual hold until the 
hold recall timer expires, it recalls the keyset. If a hold 
recall is not answered before the attendant recall timer expires, 
the call then recalls the attendant and rings for up to 10 min- 
utes before the call is dropped. 
Attendant recalls continue to signal the attendants station when 
the system is placed in night ring mode. During a recall, the 
party on hold continues to hear music, if available, and does not 
hear the call ringing. 
GLX Owners Guide (Issue 1, 11/85) 
Page 25  
						

							PLACING CALLS ON HOLD 
Hold recall: You hear a ring tone every 6 seconds (and your 
DSS/BLF key flashes slowly on your keyset if you are using an 
Executive Keyset). The associated line key flutters (with a 
pause) on every keyset. Any keyset user can access the call by 
pressing the fluttering line key; you can press either the flut- 
tering line key or the flashing DSS/BLF key. 
Attendant recall: The attendant hears a ring tone every 6 sec- 
onds (and the associated DSS/BLF key flashes slowly at the atten- 
dants keyset if it is an Executive Keyset). The associated line 
key flutters constantly (no pause) on all 
keysets. Any keyset user can access the call by pressing the fluttering line key: the 
attendant can press either the fluttering line key or the flash- 
ing DSS/BLF key. 
CALL TRANSFER (EXECUTIVE KEYSET ONLY) 
Executive Keyset users can transfer outside calls to other key- 
sets. The transferred party hears music, if available. The 
receiving party hears a ring tone every 6 seconds and sees a 
double-flashing line key. All other keyset users see a medium- 
flashing line key. 
If the call remains unanswered at the receiving keyset until the 
hold recall timer expires, it recalls that keyset. If the recall 
is unanswered when the attendant recall 
timer expires, it recalls 
the attendant. 
To transfer an outside call to another keyset: 
(1) While on an outside call, press the DSS/BLF key of the party 
that is to receive the transfer. The outside call is placed 
on system hold. 
(2) If the receiving 
keyset is idle, announce the call and hang 
up. The receiving party sees a double-flashing line key and 
hears a long ring tone every 6 seconds. 
If the receiving keyset is 
busy, hang up. The receiving 
party sees a double-flashing line key and hears a short ring 
tone every 6 seconds. When the busy party hangs up, the 
transferred call rings in. 
To answer a call transferred to your keyset: When you see a 
double-flashing line key and hear a long ring tone (if idle) or a 
short ring tone (if busy) every 6 seconds, press the double- 
flashing line key. 
GLX Ownzrs Guide (Issue 1, 11/85) Page 26  
						

							c CALL WAITING 
There are two types of call waiting: intercom call waiting and 
outside call waiting. An incoming intercom call or transferred 
outside call camps on and the caller hears music (if available) 
until the busy party hangs up; a direct outside call rings in and 
the caller hears ringing. 
INTERCOH CALL WAITING 
The busy keyset user is alerted to the call waiting by a double 
ring tone every 6 seconds and a slow-flashing SYS HOLD key. 
To respond to an intercom call waiting while on an intercom call: 
Press the slow-flashing SYS HOLD key. You are disconnected from 
the current call and connected to the waiting call. 
To respond to an intercom call waiting while on an outside call: 
EITHER, hang up; the waiting intercom call rings in. 
OR. place the outside call on hold by pressing the slow- 
flashing SYS HOLD key (Executive Keyset users can press the 
HOLD key). The waiting intercom call is connected and the 
line key double flashes. To disconnect from the intercom 
call and reconnect to the outside call on hold, press the 
double-flashing line key. 
OUTSIDE CALL WAITING 
The busy keyset user hears a short ring tone every 6 seconds. If 
the waiting call is a direct ring-in call, the keyset user sees a 
slow-flashing line key. If it is a transferred outside call, the 
user sees a double-flashing line key. 
To answe.r an outside call waiting while on an intercom call: 
Press the flashing line key. You are disconnected from the in- 
tercom call and connected to the waiting call. 
To answer an outside call waiting while on another outside call: 
EITHER, press the flashing line key; you are disconnected 
from the current call and connected to the waiting call. 
OR, press the SYS HOLD or HOLD key to place the current call 
on hold. The line key for that call double flashes. Press 
the flashing line key to answer the waiting call. To return 
to the holding call, press the double-flashing line key. 
.:’ 
GLX Owners Guide (Issue 1, 11/85) Page 27  
						

							. 
CONFERENCE CALLS 
Keyset users can establish a three- to five-party conference 
without operator assistance, using one of the two conference 
channels. The conference can consist of up to four inside or 
outside parties in addition to the initiating inside party. When 
a conference consists solely of inside parties, an intercom chan- 
nel is required to establish the conference. During a five-party 
conference, some reduction in voice volume may be noticed. 
There can be two conference calls in progress at a time. If a 
conference is attempted when both conference circuits are busy, 
the initiating party hears a busy signal, inside parties are 
disconnected, and outside parties are put on individual hold. If 
an intercom call is attempted when all intercom channels are 
busy, the initiating party hears a busy signal and must hang up 
and wait for an available intercom channel before adding an in- 
tercom call to the conference. 
To place a conference call: 
(1) While on an intercom or outside call, press the CNF key. The 
party is placed on individual hold. If the call is to an 
outside party, the associated line key double flashes. 
(2) Place intercom or outside calls to the other parties. For 
each call, press the CNF key to place the party on hold. If 
the call is to an outside party, the associated line key 
double flashes. 
Note : If the conference consists of five parties, the con- 
ference is connected automatically when the last party is 
placed on hold. If the conference consists of less than five 
parties, proceed to the next step. 
(3) When all parties are on hold, press the CNF key to connect 
the conference. The CNF, DSS/BLF, and line keys light. 
To end the conference and place outside parties on hold: 
Note : Executive Keyset users cannot use the HOLD key for this 
procedure. 
(1) During the conference, press the SYS HOLD 
key. The confer- 
ence circuit and any inside parties are dropped, the outside 
parties are put on individual hold, and the line keys double 
flash. 
(2) To return to each party on hold, press the corresponding 
double-flashing line key. 
(3) To re-establish the conference, refer to To place a confer- 
ence call above. 
GLX Ownirs Guide 
(Issue 1, 11/85 ) Page 28  
						

							CONFERENCE CALLS * 
To exit the conference and leave other parties connected in an 
unsupervised conference: Hang up. You hear a triple ring tone 
every 15 seconds and see the medium-flashing CNF key. To re- 
enter the conference, lift the handset and press the medium- 
flashing CNF key. 
Note : If the conferenced parties hang up, the conference circuit 
remains busy until it is released by the initiating party. If 
the circuit is not released when the unsupervised conference 
timer expires (90 minutes), the circuit is dropped and any con- 
ferenced parties are disconnected. 
To end the conference and release the conference circuit (initi- 
ating keyset only): During the conference, press the asterisk 
(1 key. All parties are disconnected and the conference circuit 
is dropped. 
PAGING 
Keyset users can make pages to one internal zone or one external 
zone. Internal zone pages are heard through the speaker of every 
idle keyset. External pages are heard through the external pag- 
ing network. If desired, individual keysets can 
be removed from 
the internal paging zone by enabling keyset option 1 during key- 
set features programming. 
To make a page: 
(1) Lift the handset. 
(2) EITHER, press the PAGE key for an internal page. 
OR, press the E-PAGE key for an external page. 
(3) After the triple ring tone, make your announcement. 
GLX Owners Guide (Issue 1, 11/85) Page 29  
						

							. DO-NOT-DISTURB 
Placing a keyset in do-not-disturb halts all pages and all incom- 
ing intercom and transferred calls to that keyset. (Calls re- 
calling from hold and direct ring-in calls are not blocked by 
do-not-disturb.) 
The keysets DSS/BLF key flashes at the do-not- 
disturb rate on all Executive Keysets. 
A user who calls a keyset 
while it is in do-not-disturb hears four fast ring tones and a 
pause repeatedly. 
To enable or disable do-not-disturb: 
While on hook, dial #03. 
The SYS HOLD key lights while the keyset is in do-not-disturb. 
CALL FORWARDING 
A keyset user can forward all incoming intercom and transferred 
calls to another keyset. 
In addition, if the system has a pro- 
grammed C.O. line for call forwarding, calls can be forwarded to 
an outside telephone number (public network). 
The call forward number is stored in a station speed-dial memory 
location on the callers keyset. Call forward mode remains in 
effect if the keyset is unplugged or there is a power failure. 
Call forward requests are stored in the battery-backed data base. 
Transferred calls automatically forward to keyset intercom num- 
bers, but they will not automatically forward to the public net- 
work. Instead, the transferring keyset user must initiate a 
conference with the outside call and the forwarded keyset, and 
then allow the call to continue as an unsupervised conference. 
If the C.O. line is busy when the forward is attempted, the 
caller hears a fast busy signal. Call forward requests can be 
chained, but if the forwards form a loop (for example keyset 10 
forwards to 11, and 11 to lo), the caller hears a fast busy sig- 
nal. 
The C.O. line ring-in assignment for the receiving station does 
not change with call forwarding. 
If the keyset does not audibly 
ring when receiving a direct ring-in call on a C.O. line, it will 
not ring when receiving a forwarded call on that line. 
Toll restriction affects calls forwarded to the public network 
only if the C.O. line is subject to toll restriction and both 
keysets involved are toll restricted. C.O. line restriction is 
also in effect if both keysets are restricted from the line. If 
either keyset is unrestricted, the call is allowed. If the call 
is restricted, the caller hears a fast busy signal. 
GLX Ow;ers Guide (Issue 1, 11/85) Page 30  
						

							CALL FORWARDING * 
To enter your call forward number: The receiving keyset or tele- 
phone number must be stored in station speed-dial location 1. If 
it is a telephone number, the speed-dial location code can be 
used for speed dialing and call forwarding. 
(1) While on hook, press the SPDL key. The SPDL key flutters. 
(2) Dial 1 for the speed-dial location. 
(3) Dial a two-digit intercom number or a telephone number with 
at least three digits. This is where forwarded calls will be 
sent. Use intercom number 10 for the attendant. 
Note : If you make a mistake, press a line key. The original 
number is retained. An invalid number is not detected until 
a forward is attempted. Then, the caller hears a fast busy 
signal. 
(4) Lift and replace the handset. You hear a confirmation tone 
and the SPDL key is unlit. 
To turn call forwarding on or off: While on hook, dial #02. 
When call forwarding is enabled (on), you see a medium-flashing 
SYS HOLD key. Executive Keyset 
user’s see a medium-flashing 
DSS/BLF key for your keyset. 
‘, 
GLX Owners Guide (Issue 1, 11/85) Page 31