Inter-Tel Glx Issue 1 Owners Guide

							KEY SERVICE UNIT (KSU) 
l Three lA, 25OV, fast-acting fuses inside the KSU to protect the 
KSU and keysets from excessive current flow. 
l The lithium battery inside the KSU will protect the programmed 
data base, system and station speed-dial numbers, redial mem- 
ory , and call forward requests in the event of a power failure. 
Headsets, 
do-not-disturb, background music, and the data device 
interface are returned to default status if a power failure 
occurs. The battery can protect the data base for 10 years of 
normal system operation or until the accumulated system down- 
time exceeds one year. 
REYSETS 
Two models of keysets are available for use on the system: the 
Executive Keyset and the Standard Keyset. Photographs of the 
keysets appear on pages 3 and 4. 
FEATURES ON BOTH KEYSETS 
l 12-key pushbutton keypad l 6 C.O. line keys l Hearing aid-compatible (HAC) handset l Voice volume and ring volume controls l Reversible baseplate for wall mounting the keyset 
a 6 feature keys on the Standard Keyset and 
12 feature keys on the Executive Keyset 
l An integrated (built-in) speakerphone is standard in all 
keysets. It allows users to receive and place outside calls 
and to receive intercom calls without lifting the handset. 
FEATURES ON THE EXECUTIVE KEYSET ONLY 
l 4-conductor modular jack for a data device equipped with a 
direct-connection modem. 
l 12 direct station selection/busy lamp field (DSS/BLF) keys, 
which provide one-key access to any keyset. The lamps under 
the DSS/BLF keys create the busy lamp field, which indicates 
the status of each keyset (idle, busy, call recalling from 
hold, forwarding calls, in do-not-disturb, in lock-out) by dif- 
ferent flash rates. 
The keyset dimensions and weight are as follows: Height 3.5 in. 
(8.9 cm.); Width 7.5 in. (19 cm.): Depth 9 in. (22.9 cm.): and 
Weight 2.5 lbs. (1.1 kg.) 
GLX Owners Guide (Issue 1, 11/85) Page 2  
						

							. 
GLX EXECUTIVE REYSET 
n I 
6 C.O. LINES 
n 2 SPEAKER 
n 3 12 -KEY PUSHBUTTON 
KEYPAD 
n HEARING 
4 AID - COMPATIBLE 
HANDSET 
GLX Owners Guide (Issue 1, 11/85) 
n 5 I2 FEATURE KEYS 
n 6 RING VOLUME CONTROL 
n 7 VOICE VOLUME CONTROL 
0 8 DIRECT STATION SELECTION/ 
BUSY LAMP FIELD KEYS 
Page 3  
						

							GLX STANDARD KEYSET 
A 6 C.O. LINES 
n 2 SPEAKER 
n 3 I
						

							c OPTIONAL EQUIPMENT 
Optional equipment which can be purchased and installed with the 
GLX 
System are listed below. The complete specifications and 
installation instructions are included in the GLX Installation 
and Field Maintenance Manual. 
Headset: Modular headsets can be directly installed on the key- 
sets, 
using the handset cord jack (see page 14). 
Handset amplifier: Although GLX keysets are equipped with hear- 
ing aid-compatible handsets, hard-of-hearing users may wish to 
have an adjustible amplifier installed. 
An amplifier may also be 
requested when the keyset is located in a noisy area where users 
need to increase the receiver volume. 
Modem-equipped data device: The Executive Keyset has a modular 
jack to connect a data device, 
such as a data terminal or a per- 
sonal computer, that is equipped with a direct-connection modem. 
It is used to communicate with remote data equipment through an 
intercom channel or a C.O. line (see page 15). 
AC voltage surge/spike protection: A protection device should be 
installed to suppress 
AC spikes and transient voltage surges. 
Without the device, the system is more susceptible to damage from 
power line surges and spikes, 
which could 
cause system mal- 
functions and damage the electronic components. 
Battery back-up: To prevent loss of service in the event of a 
power failure or a brownout condition, there are three sources 
for battery back-up. 
l A 30V battery pack can be connected to the KSU. Under normal 
conditions, 
the KSU is powered from the AC outlet. During a 
power 
outage, the system is powered by the DC voltage supplied by the batteries. After the batteries have been used several 
times, they must be recharged or replaced. 
l A 30V battery pack and battery charger can be connected to the 
KSU input labeled BATT 30V. During normal operation, the 
charger recharges the batteries and operates the system. Dur- 
ing a power outage, the batteries alone support-the system. 
l An Uninterrupted Power Source unit can be connected between the 
AC outlet and the KSUs AC power cord. During a power outage or 
brownout condition, the UPS unit supports the system. 
External music source: The KSU has an input for a radio, tape 
player, or other music source. The music is heard by callers on 
hold, by intercom callers camped on to busy keysets, and by users 
with the background feature enabled. 
Paging amplifier and speakers: The KSU has an output to a paging 
amplifier, which is installed along with speakers for external 
paging. Internal pages are heard through the keyset speakers. 
GLX Owners Guide (Issue 1, 11/85) Page 5  
						

							SYSTEM FEATURES 
System features include the following: 
l System Attendant l Flexible Incoming Ring Assignment (Alternate Point Answering) 
l Flexible Night Ringing Arrangement (Night Ring Mode) l Dual-Tone Multi-Frequency (DTMF) Signalling l Music-On-Hold and Background Music 
0 Call Privacy 
0 C.O. Line Restriction 
l Toll Restriction 
SYSTEM ATTENDANT 
The system has one attendant and intercom number 10 is assigned 
to that keyset. 
A quick reference user guide for attendant fea- 
tures is included in the center fold of this manual. The atten- 
dant has the following capabilities: 
l Responds to 0 as an intercom number. l Receives attendant recalls. l Is used to place the system in night ring mode. l Is used for system feature programming. l Is used for programming system speed-dial numbers. 
FLEXIBLE INCOMING RING ASSIGNMENT (ALTERNATE POINT ANSWERING) 
C.O. lines can be programmed to directly ring in on any or all 
keysets, including the attendants keyset. Regardless of the 
programming, when an outside call rings in, the associated line 
key flashes on all keysets and any user may answer the call. 
FLEXIBLE NIGHT RINGING ARRANGEMENT (NIGHT RING MODE) 
C.O. 
lines that are programmed to ring in at the attendants 
keyset can also be programmed to ring in at alternate keysets 
while the system is in night ring mode. C.O. lines that are not 
programmed to ring in at the attendants keyset are not affected 
by night ring mode and continue to ring in as programmed. 
To place the system in night ring mode (from attendants keyset): 
(1) Lift the handset and press the SYS HOLD key. 
(2) Press the asterisk (*) key and hang up. The SYS HOLD key 
flashes slowly. 
To cancel night ring mode (from the attendants keyset): Lift 
the handset, press the slow-flashing SYS HOLD key, and hang up. 
The SYS HOLD key is unlit. 
GLX Owners Guide (Issue 1, 11/85) 
Page 6  
						

							SYSTEM FEATURES * 
DUAL-TONE MULTI-FREQUENCY (DTNF) SIGNALLING 
The GLX System is compatible with DTMF central offices. 
It can- 
not be used in areas served by dial pulse central offices unless 
a DTMF-to-rotary converter is installed on each C.O. line. 
MUSIC-ON-HOLD AND BACKGROUND MUSIC 
The system can be equipped with an external music source (radio, 
tape player, etc.) 
for calls on hold and calls waiting. This 
feature not only makes the wait as pleasant as possible, but it 
assures the waiting party that the call is still connected. 
There are two music-on-hold channels for outside calls on hold. 
When both channels are in use, a third outside call on hold will 
not receive music. A channel is considered in use as long as the 
call is in progress, even after the call is no longer on hold. 
This ensures that an outside caller who has received music will 
hear music if the call is placed on hold again. 
Camped-on intercom calls will always receive music if the music 
source is installed. Music can also be heard through the key- 
sets speakers, using the background music feature code (or BGM 
key on the Executive Keyset). 
Background music is interrupted 
when the keyset is in use. 
To turn music on or off (Standard Keyset): While on hook, dial 
#06. 
To turn music on or off (Executive Keyset): 
While on hook, press 
the BGM key. The BGM key lights when music is on. 
CALL 
PRIVACY 
This feature ensures the privacy of calls in progress by prevent- 
ing keyset users from accessing intercom channels or C.O. lines 
already in use. Users attempting to access a busy intercom chan- 
nel or C.O. line hear a busy signal. A keyset user may access 
and gain control of an outside call if it is ringing in, has been 
placed on system hold, or if it is recalling from system hold or 
individual hold. 
C.O. LINE RESTRICTION 
As a means of restricting outgoing calls, keysets can be pro- 
grammed to prevent access to one or more C.O. lines for placing 
calls. Users attempting to place a call using a restricted C.O. 
line hear a busy signal; however, they can answer incoming calls, 
calls on system hold, or recalls on the restricted C.O. line. 
GLX Owners Guide (Issue 1, 11/85) Page 7  
						

							SYSTEM FEATURES 
TOLL RESTRICTION 
As a means of controlling costs, the system can be programmed to 
restrict specific keysets from being used for dialing toll calls. 
The toll restrictions and exceptions include: 
l Basic Toll Restrictions l Allow System Speed-Dial Numbers to Bypass Toll Restriction l Exclude C.O. Line(s) from Toll Restriction 
Basic toll restrictions: There are three system programming op- 
tions that cause the system to analyze and/or count the digits 
dialed at the keyset. 
l System option 1 prevents a keyset user from placing a call when 
the number dialed has a 0 or 1 as the first digit. If the 
first digit is a 0 or 
 1  I the call is dropped immediately. 
l System option 2 prevents a keyset user from placing a call when 
the number dialed begins with a 0 or l, or when the number 
exceeds eight digits. If the first digit is a 0 or a l, 
the call is dropped immediately: if the call exceeds eight 
digits, it is dropped when the ninth digit is dialed. The 
eight-digit limit is in effect throughout the call. If a ninth 
digit is dialed while the call is in progress, the call is 
dropped. 
l System option 3 is identical to option 2 except that a keyset 
user may dial directory assistance (1411, 1-555-XxXx, XxX-555- 
XXXX, or 1-xxx-555-xxxx), emergency (1911), and toll-free 
(l-800-XXX-XXX or 800-XXX-XxXx) numbers. 
Allow system speed-dial numbers to bypass toll restriction: sys- 
tem option 4 permits system speed-dial numbers to bypass the toll 
restrictions enabled by option 1, 2, or 3. Because this option 
is an exception to the other options, it is never used by itself. 
Exclude C-0. line(s) from toll restriction: The system can be 
programmed to allow access to one or more C.O. lines for placing 
calls that would otherwise be denied by system option 1, 2, or 3. 
The unrestricted C.O. line can be a local line, WATS line, FX 
line, PBX line, etc. 
GLX Owne;s Guide (Issue 1, 11/85) Page 8  
						

							KEYSET FEATURES 
Two types of keysets are available for use on the GLX System: 
the Executive Keyset and the Standard Keyset. The Executive 
Keyset differs from the Standard Keyset in that it has 6 addi- 
tional feature keys, 12 Direct Station Selection/Busy Lamp Field 
(DSS/BLF) keys, and a jack for connecting a data device. Each 
keyset feature is described below. 
l Line Keys 
l Feature Keys on Standard and Executive Keysets l Feature Keys on the Executive Keyset Only l Lamp Indications l Direct Station Selection/Busy Lamp Field (DSS/BLF) Keys 
(Executive Keyset only) 
0 Volume Controls 
l Audible Signals l Speakerphone l Headset Connection and Operation 
l Data Device Interface (Executive Keyset only) 
LINE KEYS 
The six line keys provide direct access to the C.O. lines. Each 
line key is equipped with a lamp that indicates the status of the 
C.O. line (in use, holding, recalling, etc.). 
FEATURE KEYS ON STANDARD AND EXECUTIVE KEYSETS 
Key 
ON/OFF 
SPDL 
CNF 
SYS HOLD 
PAGE 
E-PAGE Function 
Controls the speakerphone or headset for handsfree 
operation. 
Disconnects a C.O. line when dialing on hook. 
Stores and dials speed-dial numbers. 
Inserts pauses in speed-dial numbers. 
When used with the asterisk (*) key, redials the last 
number dialed (Standard Keyset). 
Places calls on conference hold, then establishes a 
conference. 
Places an outside call on system hold. 
When used with the asterisk (*) key at the 
attendants keyset, places the system in night ring 
mode. 
Initiates an internal page. 
Initiates an external page. 
GLX Owners Guide (Issue 1, 11/85) Page 9  
						

							KEYSET FEATURES 
FEATURE KEYS 
ON THE EXECUTIVE KEYSET ONLY 
Key 
BGM Function 
Allows music to be heard through the keysets inter- 
nal speaker. 
DATA Connects the modem-equipped data device (computer, 
data terminal, etc.) while on a C.O. or intercom 
call. 
SPCL 
FLASH Reserved for future applications. 
Sends a timed hookflash to access PBX or telephone 
company features, or releases and reseizes a C.O. 
line. 
REDL 
Redials the last number dialed. 
HOLD 
Places an outside call on individual hold. 
L?iMP INDICATIONS 
The keyset line keys and feature keys (except PAGE and E-PAGE) 
are equipped with lamps. The lamp flash rates, shown in the 
figure on the next page, indicate the status of the C.O. lines 
and features. The rates are described below in interruptions per 
minute (IPM). 
STEADY - Lamp on, no flashing. 
CONSTANT FLUTTER - Flutters at 300 IPM. 
MEDIUM FLASH - Single flash at 60 IPM. 
DOUBLE FLASH - Double flash at 60 IPM. 
SLOW FLASH 
FLUTTER WITH 
A PAUSE - Single flash at 30 IPM. 
- Flashes at 30 IPM with a 300-IPM flutter. 
GLX Owners Guide (Issue 1, 11/85) Page 10  
						

							LAMP INDICATIONS . 
STEADY 
0 IPM CONSTANT MEDIOM 
FLUTTER FLASH 
300 IPM 60 IPM 
-I- 
ON/OFF Speaker- 
phone or 
headset 
in use 
SPDL 
Speed- Speed- 
dial num- dial num- 
ber being ber being 
dialed pro- 
grammed 
SYS 
HOLD Your key- 
set is in 
do-not- 
disturb Your key- 
set is in 
call 
forward 
mode 
BGM Back- 
ground 
music on 
LINE 
KEYS Line in 
use 1 is  Ca 
recalling 
attendant 
on this 
line Call on 
system 
hold 
from 
another 
keyset 
DOUBLE 
FLASH 
60 IPM 
Call on 
individ- 
ual, sys- 
tem, or 
confer- 
ence hold 
at this 
keyset 
SLOW FLUTTER 
FLASH W/PAUSE 
30 IPM 30/300 IPI 
IC call 
waiting 
--------- 
Attendant: 
System in 
night 
ring mode 
from hold 
*Executive Keyset only 
GLX Owners Guide (Issue 1, 11/85) Page 11