Inter-Tel Glx Issue 1 Owners Guide

							l TABLE OF CONTENTS 
PAGE 
FCC REGULATIONS . . . . . . . . . . . . ..I.............................. v 
UL REGULATIONS 
. . 
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
Vll 
INTRODUCTION 
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 
KEY SERVICE UNIT (KSU) ...................................... 1 
KEYSETS ..................................................... 
2 
Features on Both Keysets ................................ 
2 
Features on the Executive Keyset Only 
................... 2 
OPTIONAL EQUIPMENT .......................................... 5 
SYSTEM FEATURES ............................................. 6 
System Attendant ........................................ 6 
Flexible Incoming Ring Assignment (Alternate 
Point Answering) ...................................... 6 
Flexible Night Ringing Arrangement (Night Ring Mode) .... 6 
Dual-Tone Multi-Frequency (DTMF) Signalling 
............. 7 
Music-On-Hold and Background Music 
...................... 7 
Call Privacy ............................................ 7 
C.O. Line Restriction ................................... 7 
Toll Restriction ........................................ 8 
KEYSET FEATURES ............................................. 9 
Line Keys ............................................... 9 
Feature Keys on Standard and Executive Keysets .......... 9 
Feature Keys on the Executive Keyset Only ............... 10 
Lamp Indications ........................................ 10 
Direct Station Selection/Busy Lamp Field (DSS/BLF) 
Keys (Executive Keyset Only) .......................... 12 
Volume Controls ......................................... 12 
Audible Signals ......................................... 12 
Speakerphone ............................................ 14 
Headset Connection and Operation ........................ 14 
Data Device Interface (Executive Keyset Only) ........... 15 
INTERCOM CALLS .............................................. 
16 
Ring Intercom First ..................................... 16 
Private Intercom Calls .................................. 
16 
Receiving and Placing Intercom Calls .................... 16 
DSS/BLF Key Skipping (Executive Keyset Only) 
............ 18 
GLX Owners Guide (Issue 1, 11/85) Page iii  
						

							TABLE OF CONTENTS 
PAGE 
OUTSIDE CALLS ............................................... 
18 
Receiving and Placing Outside Calls ..................... 18 
Outside Dial Tone Restore and Timed Hookflash ........... 19 
Line Key Skipping ....................................... 19 
On-Hook Dialing of Outside Calls ........................ 
20 
SYSTEM AND STATION SPEED DIALING ............................ 20 
Station Speed Dialing ................................... 
21 
System Speed Dialing .................................... 
22 
Speed Dialing Special Common Carrier (SCC) Numbers 
Stored in Separate Locations .......................... 23 
LAST NUMBER REDIAL .......................................... 24 
PLACING CALLS 
ON HOLD ....................................... 25 
System Hold ............................................. 25 
Individual Hold (Executive Keyset Only) ................. 25 
Automatic Recall Timers ................................. 25 
CALL TRANSFER (EXECUTIVE KEYSET ONLY) ....................... 26 
CALL WAITING ................................................ 27 
Intercom Call Waiting ................................... 27 
Outside Call Waiting .................................... 27 
CONFERENCE CALLS ............................................ 28 
PAGING ...................................................... 29 
DO-NOT-DISTURB .............................................. 30 
CALL FORWARDING ............................................. 30 
. 
GLX Owners Guide (Issue 1, 11/85) Page iv  
						

							FCC REGULATIONS c 
IMPORTANT: 
1. Customers connecting this equipment to the telephone network 
shall, before such connection is made, give notice to the 
telephone company of the particular 
line(s) to which such 
connection is to be made, 
and shall provide the telephone 
company with the following information: 
- Complies with Part 68, FCC Rules 
- FCC Registration Number, BE287V-15678-KF-E 
- Ringer Equivalence Number, 0.2A 
- Type of jack to be ordered from the telephone 
company, RJ14 (C or W) or RJ2lX 
The telephone company should also be given notice upon final 
disconnection of this equipment from the particular line(s). 
It is also the responsibility of the customer to provide the 
telephone company with registration numbers of any other 
devices which are configured for connection to the telephone 
network. 
2. 
It is prohibited to make connections to party lines. 
3. Under certain circumstances the telephone company may tempo- 
rarily discontinue service and make changes in facilities and 
services which may affect the operation of this equipment; 
however, the customer shall be given adequate notice in writ- 
ing to allow the customer an opportunity to maintain uninter- 
rupted service. 
4. Users should not make adjustments or repairs or attempt to 
service this equipment. In the event that a problem origi- 
nates, contact the local authorized factory service repre- 
sentative. 
In the event of trouble with the telephone line(s), this 
equipment must be disconnected from the telephone line(s). 
If trouble ceases, the equipment must be repaired by an 
authorized factory service 
representative. If the trouble 
continues to occur with the equipment disconnected, the tele- 
phone company should be notified that they have a problem. 
If this is the case, repairs or adjustments made by the tele- 
phone company will be made at their expense. 
NOTICE 
THIS SYSTEM INCLUDES HEARING AID-COMPATIBLE HANDSETS THAT ARE 
IN COMPLIANCE WITH SECTION 68.316 OF THE FCC RULES. 
GLX Owners Guide (Issue 1, 11/85) 
Page v  
						

							FCC REGULATIONS 
IMPORTANT: 
This equipment generates and 
uses radio frequency energy and if 
not installed and used properly, that is, in strict accordance 
with the manufacturers instructions, may 
cause interference to 
radio and television reception. It has been type tested and 
found to comply with the limits for a Class A computing device in 
accordance with the specifications in Subpart J of Part 15 of FCC 
Rules, which are designed to provide reasonable protection 
against such interference in a residential installation. How- 
ever, there is no guarantee that interference will not occur in a 
particular installation. If this equipment does cause inter- 
ference to radio or television reception, which can be determined 
by turning the equipment off and on, the user is encouraged to 
try to correct the interference by one or more of the following 
measures: 
- Reorient the receiving antenna. 
- Relocate the KSU with respect to the receiver. 
- Check that the KSU and receiver are not on the same cir- 
cuit: the KSU must be powered from an isolated, dedicated, 
AC outlet. 
If necessary, the user should consult the dealer or an experi- 
enced radio/television technician for additional suggestions. 
The 
user may find the following booklet, prepared by the Federal 
Communications Commission, helpful: 
How to Identify and Resolve Radio-TV Interference Problems 
This booklet (Stock 
No. 004-000-00398-5) is available for approx- imately $5.00 from the U.S. Government Printing Office, Washing- 
ton, D.C. 20402. 
GLX Ownecs Guide (Issue 1, 11/85) Page vi  
						

							* 
UL REGULATIONS 
***************************************************************** 
* At the date of this publication, Inter-Tels GLX System was * 
* in the process of applying for a UL listing. If your GLX KSU * 
* has a UL label, this indicates that the system was approved * 
* after this publication date. 
If you receive a GLX System * 
* prior to approval, you may call Inter-Tel at a later date to * 
* inquire about the final date of approval. Contact the * 
* Customer Support Department at (602) 961-9000. * 
* * 
* BEFORE INSTALLATION, CHECK YOUR LOCAL ELECTRICAL CODES FOR * 
* INSTALLATION OF TELEPHONE AND ELECTRONIC EQUIPMENT. * 
**************X*******************~*~~~~**~~~~~~~**************** 
The following safety information is reprinted from the Underwriters 
Laboratory specification governing telephone equipment. 
IMPORTANT SAFETY INSTRUCTIONS 
When using your telephone equipment, basic safety precautions should 
always be followed to reduce the risk of fire, electric shock, and 
injury to persons, including the following: 
1. 
2. 
3. 
4. 
5. 
6. 
7. Read and understand all instructions. 
Follow all warnings and instructions marked on the product. 
Unplug this product from the wall outlet before cleaning. Do 
not use liquid cleaners or aerosol cleaners. Use a damp cloth 
for cleaning. 
Do not use this product near water, for example, near a bath 
tub, wash bowl, kitchen sink, or laundry tub, in a wet basement, 
or near a swimming pool. 
Do not place this product on an unstable cart, stand, or table. 
The product may fall, causing serious damage to the product. 
Slots and openings in the cabinet and the back or bottom are 
provided for ventilation, to protect it from overheating; these 
openings must not be blocked or covered. The openings should 
never be blocked by placing the product on the bed, sofa, rug, 
or other similar surface. This product should never be placed 
near or over a radiator or heat register. This product should 
not be placed in a built-in installation unless proper ventila- 
tion is provided. 
This product should be operated only from the type of power 
source indicated on the marking label. If you are not sure of 
the type of power to your home, consult your dealer or local 
power company. 
GLX Owners Guide (Issue 1, 11/85) Page vii  
						

							UL REGULATIONS 
8. This product is equipped with a three-wire grounding type plug, 
a plug having a third (grounding) pin. This plug will only fit 
into a grounding type power outlet. This is a safety feature. 
If you are unable to insert the plug into the outlet, contact 
your electrician to replace your obsolete outlet. Do not defeat 
the safety purpose of the grounding type plug. 
9. Do not allow anything to rest on the power cord. Do not locate 
this product where the cord will be abused by persons walking on 
it. 
10. Do not use an extension cord for the products AC power cord. 
The AC outlet for the product should not be used for any other 
electrical equipment. 
11. Never push objects of any kind into the product through cabinet 
slots as they may touch dangerous voltage points or short out 
parts that could result in a risk of fire or electric shock. 
Never spill liquid of any kind on the product. 
12. To reduce the risk of electric shock, do not disassemble this 
appliance, but take it to a qualified serviceman when some ser- 
vice or repair work is required. Opening or removing covers may 
expose you to dangerous voltages or other risks. Incorrect re- 
assembly can cause electric shock when the appliance is subse- 
quently used. 
13. Unplug this product from the wall outlet and refer servicing to 
qualified service personnel under the following conditions: 
A. When the power supply cord or plug is damaged or frayed. 
B. If liquid has been spilled into the product. 
C. If the product has been exposed to rain or water. 
D. If the product does not operate normally by following the 
operating instructions. Adjust only those controls that are 
covered by the operating instructions because improper ad- 
justment of other controls may result in damage and will 
often require extensive work by a qualified technician to 
restore the product to normal operation. 
E. If the product has been dropped or the cabinet has been 
damaged. 
F. If the product exhibits a distinct change in performance. 
SAVE TEESE INSTRUCTIONS 
GLX Owners Guide (Issue 1, 11/85) Page viii  
						

							* 
INTRODUCTION 
The Inter-Tel GLX System is a versatile, electronic key telephone 
system designed to meet the needs of small businesses. The sys- 
tem is easy to install and maintain, and it offers a variety of 
features usually found on more expensive systems. With flexible 
programming, you can customize system and keyset features to meet 
your needs. 
This manual provides a brief overview of the GLX System hardware 
and provides detailed descriptions and instructions for the 
easy-to-use features. Refer to the user guide shipped with each 
keyset for simplified instructions on using keyset features. 
KEY SERVICE UNIT (KSU) 
The KSU is a compact, wall-mounted unit that houses the system 
power supply, the Main Control board, and the optional Expansion 
board, which contain all of the circuitry.and programming to 
operate the system. Features of the KSU are as follows: 
l The Main Control board inside the KSU contains the circuitry 
for 3 C.O. lines and 8 keysets. 
l BY installing the optional Expansion board, circuitry for an 
additional 3 C.O. lines and 4 keysets can be added to expand 
the systems capacity to 6 C-0. lines and 12 keysets. 
l Three C.O. line modular jacks (C.O. 1-2, 3-4, 5-6) serve as 
inputs for two C.O. lines each. 
l The male amphenol connector (STN 1-12) serves as the input for 
all keysets. 
l The external paging jack (E-PAGE) is the output to a paging 
amplifier. 
l The music jack is the input for an external music source, such 
as a radio, tape player, etc. 
l The battery back-up jack (BATT 3OV) is the input for a battery 
charger and/or 30V battery pack. 
l The AC fuse (2A, 25OV, slow-blow) protects the system from ex- 
cessive current draw. 
GLX Owners Guide (Issue 1, 11/85) Page 1