Inter-Tel Axxess System Manual Issue 4 Addendum

ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997
Page 41 of 73
New PC Motherboard
The 80486 PC Motherboard described in the Issue 4
manual has been superceded by a newer 80486 model.
The part number for the new model motherboard is
550.5189. See the drawings below and on the next page
for diagrams of the new motherboard and its changes to
the layout on the back of the PC.
The new model has the floppy and hard disk controllers
built into the motherboard and therefore does not re-
quire a separate...

ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997
Page 42 of 73
FIGURE 7. SAMPLE PC MOTHERBOARD CARD SLOT ARRANGEMENT
NOTE:Depending on the model of PC Motherboard being used, the sample card slot arrangement
and the location of the reset connector shown above could vary somewhat.5-PIN DIN CONNECTOR
TO KEYBOARD
SIMM
DISK CONTROLLER
CONNECTORS
AUDIO INTERFACE
CARD (AIC)
1ST VOICE PROCESSING
CARD (VPC)2ND VPC OPTIONAL FAX
CARD
MONITORCARD 3RD VPCTO RESET CONNECTOR
ON AIC
2-PIN CONNECTOR
TO FLOPPY AND...

ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997
Page 43 of 73
ACD Agent IDs
There is a new ACD hunt group option that allows the
use of Agent ID numbers in place of station extensions
in the hunt group list.
NOTE:For optimum system performance, there
should not be more than 1000 Agent IDs in any hunt
group and no more than 2000 Agent ID entries in all
hunt groups combined.
ACD hunt group members are referred to as“agents.”
Agents log in to the ACD hunt group to receive calls
and log out to halt ACD...

ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997
Page 44 of 73
TO LOG IN TO ONE OR MORE HUNT GROUPS USING THE ACD
AGENT LOGIN FEATURE CODE:
(1) While on or off hook (single-line users must lift
the handset), enter the ACD Agent Login fea-
ture code (326). The display shows AGENT
LOGIN ACD NUMBER.
(2) Enter the pilot number of the desired ACD hunt
group. (Or you can press # to log in to several
ACD hunt groups at once.)
If you entered an invalid hunt group number,the
display shows NOT AN ACD HUNT...

ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997
Page 45 of 73
ACD Agent ID Programming
The“ACD Agent IDs” programming option appears in
the main screen (shown on page 6–23 of the manual)
when you select System-Wide Programming. The new
option is located between “Account Code Information”
and “ARS Programming.” The abbreviated command
for ACD Agent IDs is “AGID” (other abbreviated com-
mands are shown on page 6–25 in the manual).
New program planning sheets for Hunt Groups and
Agent IDs are included...

ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997
Page 46 of 73
When you select the Delete command button shown on
the previous page, the window above appears.
AGENT IDs TO DELETE/PICK LIST:Agent IDs
are listed in the Pick List box. To select the IDs to be
deleted, use the following command buttons:
·
ADD/ALL:Use the Add command button to move
the highlighted ID from the Pick List to the Agent
IDs To Delete list, or use the All command button to
place all IDs in the Delete list.·
REMOVE/NONE:To...

ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997
Page 47 of 73 ACD Agent ID Extension List Programming
There is now a new type of extension list for Agent IDs,
as shown in the screen below. This type of extensionlist includes only ACD hunt group Agent IDs. The lists
are programmed as described on page 6–78 of the
manual. If no Agent IDs have been created, this option
cannot be used.
NEW OPTION­ 

ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997
Page 48 of 73 ACD Hunt Group Programming For Agent IDs
ACD Hunt groups can now be programmed to route
calls on the basis of Agent IDs, as shown in the new
hunt group screen below. ACD Agent IDs can be in-
cluded in Extension Lists, which allows several Agent
IDs to receive a call at once.The new hunt group flag is“USE ACD AGENT IDs.”
If the ACD Hunt Group Option is checked, you can
choose to route calls according to ACD Agent ID num-
bers instead of...

ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997
Page 49 of 73 Hunt Group Program Planning Sheet
TO USE:(Make sufficient copies of this page and fill in information for each hunt group.)
Hunt Group Number:
Description:
Username:
Extension Number:
Announcement Station:
Overflow Station:
Recall Destination:
Analog Voice Mail?YesorNo
ACD?YesorNo
Use ACD Agent IDs?YesorNo
Camp On Allowed?YesorNo
Priority Level:
Search Type:LinearorDistributedorLongest IdleorBal-
anced
Supervisor(s):
Agent ID Program...

ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997
Page 50 of 73
Primary Rate T1 Service
Primary Rate T1 service is already described in the
Issue 4 manual. (See pages 2–22, 3–68, 4–21, 4–22,
6–138, 6–139, 6–143, 6–252, 6–262, 7–4, and 8–3.)
However, the following additional information may be
helpful in installing and programming Primary Rate T1
Service.
Specifications
On the AXXESS System, primary rate T1 service must
be 23B+D. Primary Rate service is available only on
AXXESS Systems equipped with...