HP Proliant Dl580 Generation 5 User Guide
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Page 81
Troubleshooting 81 Item Refer to 4 The most recent version of a particular server or option firmware is available on the following websites: • HP Support website ( http://www.hp.com/support) • HP ROM-BIOS/Firmware Updates website (http://h18023.www1.hp.com/support /files/server/us/romflash.ht ml) 5 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website ( http://www.hp.com/support ) 6 Server maintenance...
Page 82
Troubleshooting 82 Server power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber.
Page 83
Troubleshooting 83 • The external health LED is red or amber. • The internal health LED is red or amber. NOTE: For the location of server LEDs and inform ation on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty power supply • Loose or faulty power cord • Power source problem • Power on circuit problem • Improperly seated component or interlock problem • Faulty internal component Item Refer to 1 Component identification (on...
Page 84
Troubleshooting 84
Page 85
Troubleshooting 85 POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the sy stem attempts to access the boot device. • Server completes POST with errors Possible problems: • Improperly seated or faulty internal component • Faulty KVM device • Faulty video device Item Refer to 1 POST error messages and beep codes (on page 90) 2 Video problems in the HP ProLiant Servers Troubleshooting Guide located on the...
Page 86
Troubleshooting 86 OS boot problems flowchart Symptoms: • Server does not boot a previously installed operating system • Server does not boot SmartStart Possible causes: • Corrupted operating system • Hard drive subsystem problem • Incorrect boot order setting in RBSU
Page 87
Troubleshooting 87
Item Refer to
1 HP ROM-Based Setup Utility User Guide
( http://www.hp.com/servers/smartstart
)
2 POST problems flowchart (on page 85)
3 • Hard drive problems in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
( http://www.hp.com/support
)
• Controller documentation
4 HP Insight Diagnostics (on page 72) or in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP
website...
Page 88
Troubleshooting 88 Server fault indications flowchart Symptoms: • Server boots, but a fault event is report ed by Insight Management Agents (on page 71) • Server boots, but the internal health LED, external health LED, or component health LED is red or amber
Page 89
Troubleshooting 89 NOTE: For the location of server LEDs and inform ation on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty internal or external component • Unsupported comp onent installed • Redundancy failure • System overtemperature condition Item Refer to 1 Management agents (on page 71) or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website ( http://www.hp.com/support )...
Page 90
Troubleshooting 90 POST error messages and beep codes For a complete listing of error messages, refer to the POST error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website ( http://www.hp.com/support ). WARNING: To avoid potential problems, ALWA YS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components.