HP Proliant Dl580 Generation 5 User Guide

 
Server software and configuration utilities  71 
any standard browser, dedicated LAN connectivity,  automatic network configuration, external power 
backup, group administration, and functions  available with the Remote Insight Board. 
For more information about RILOE II features, refer to the  Remote Insight Lights-Out Edition User Guide on 
the Documentation CD or on the HP website ( http://www.hp.com/servers/lights-out
).  
Integrated Lights-Out 2 technology 
The iLO 2 subsystem is a standard...

 
Server software and configuration utilities  72 
installation or can be installed through the HP PS P. The Systems Management homepage provides status 
and direct access to in-depth subsystem information  by accessing data reported through the Management 
Agents. For additional information, re fer to the Management CD in the HP ProLiant Essentials Foundation 
Pack  or the HP website ( http://www.hp.com/servers/manage
).  
Redundant ROM support 
The server enables you to upgrade or configure the  ROM...

 
Server software and configuration utilities  73 
HP Insight Diagnostics Offline Edition performs vari ous in-depth system and component testing while the 
OS is not running. To run this utility, launch the SmartStart CD. 
HP Insight Diagnostics Online Edition is a web-based  application that captures system configuration and 
other related data needed for effective server ma nagement. Available in Microsoft® Windows® and 
Linux versions, the utility helps to ensure proper system operation. 
For more...

 
Server software and configuration utilities  74 
For installation information, refer to the HP  ISEE Client Installation and Upgrade Guide 
( ftp://ftp.hp.com/pub/services/h ardware/info/isee_client.pdf
).  
Keeping the system current 
Drivers 
The server includes new hardware that may not have  driver support on all operating system installation 
media.  
If you are installing a SmartStart -supported operating system, use the SmartStart software (on page  65) 
and its Assisted Path feature to install...

 
Troubleshooting 75 
Troubleshooting 
Troubleshooting resources 
The  HP ProLiant Servers Troubleshooting Guide  provides procedures for resolving common problems and 
comprehensive courses of action for fault isolation an d identification, error message interpretation, issue 
resolution, and software maintenance  on ProLiant servers and server blades. This guide includes problem-
specific flowcharts to help you na vigate complex troubleshooting processes. To view the guide, select a 
language: 
•...

 
Troubleshooting 76 
   Important safety information 
Before servicing this product, read the  Important Safety Information document provided with the server.  
Symbols on equipment 
The following symbols may be placed on equipment to  indicate the presence of potentially hazardous 
conditions. 
  
   This symbol indicates the presence of haza
rdous energy circuits or electric shock 
hazards. Refer all servicing to qualified personnel. 
WARNING:   To reduce the risk of injury from el ectric shock...

 
Troubleshooting 77 
  WARNING:
  To reduce the risk of personal injury  or damage to the equipment, be sure that: 
•   The leveling feet are extended to the floor. 
•   The full weight of the rack rests on the leveling feet. 
•   The stabilizing feet are attached to the rack if it is a single-rack installation.  
•   The racks are coupled together in  multiple-rack installations.  
•   Only one component is extended at a time. A rack may become unstable if more than one 
component is extended for any...

 
Troubleshooting 78 
To answer these questions, the following information may be useful: 
•  Run HP Insight Diagnostics (on page  72) and use the survey page to view the current configuration 
or to compare it to pr evious configurations. 
• Refer to your hardware and software records for information. 
• Refer to server LEDs and their statuses.  
Prepare the server for diagnosis 
1.  Be sure the server is in the proper operating  environment with adequate power, air conditioning, 
and humidity control....

 
Troubleshooting 79 
•  Check any interlock or interconnect LEDs that ma y indicate a component is not connected properly. 
• If problems continue to occur, remove and reinstall each device, checking the connectors and sockets 
for bent pins or other damage. 
 
Service notifications 
To view the latest service notifica tions, refer to the HP website (http://www.hp.com/go/bizsupport). 
Select the appropriate server model, and then click the  Troubleshoot a Problem link on the product page....

 
Troubleshooting 80 
  
General diagnosis flowchart 
The General diagnosis flowchart provides a generic approa ch to troubleshooting. If you are unsure of the 
problem, or if the other flowcharts do not fix the problem, use the following flowchart. 
    
Item Refer to 
1  Symptom information (on page  77) 
2  Loose connections (on page  78) 
3  Service notifications (on page  79)