HP Proliant Dl580 Generation 5 User Guide

							
 
Server software and configuration utilities  71 
any standard browser, dedicated LAN connectivity,  automatic network configuration, external power 
backup, group administration, and functions  available with the Remote Insight Board. 
For more information about RILOE II features, refer to the  Remote Insight Lights-Out Edition User Guide on 
the Documentation CD or on the HP website ( http://www.hp.com/servers/lights-out
).  
Integrated Lights-Out 2 technology 
The iLO 2 subsystem is a standard component of selected ProLiant servers that provides server health and 
remote server manageability. The iLO 2 subsystem incl udes an intelligent microprocessor, secure memory, 
and a dedicated network interface.  This design makes iLO 2 independent of the host server and its 
operating system. The iLO 2 subsystem provides remote  access to any authorized network client, sends 
alerts, and provides other se rver management functions. 
Using iLO 2, you can: 
•  Remotely power up, power down,  or reboot the host server. 
• Send alerts from iLO 2 regardless of the state of the host server. 
• Access advanced troubleshooting featur es through the iLO 2 interface. 
• Diagnose iLO 2 using HP SIM throug h a web browser and SNMP alerting. 
For more information about iLO 2 features, refer to  the iLO 2 documentation on the Documentation CD or 
on the HP website ( http://www.hp.com/servers/lights-out
).  
StorageWorks library and tape tools 
HP StorageWorks L&TT provides functionality for firmwa re downloads, verification of device operation, 
maintenance procedures, failure analysis, corrective se rvice actions, and some utility functions. It also 
provides seamless integration with  HP hardware support by generating  and emailing support tickets that 
deliver a snapshot of the storage system.  
For more information, and to download the util ity, refer to the StorageWorks L&TT website 
( http://h18006.www1.hp.com/p roducts/storageworks/ltt
).  
HP Systems Insight Manager 
HP SIM is a web-based application that allows system  administrators to accomplish normal administrative 
tasks from any remote location, using a web browser.  HP SIM provides device management capabilities 
that consolidate and integrate management  data from HP and third-party devices. 
  
 IMPORTANT:
  You must install and use HP SIM to be nefit from the Pre-Failure Warranty for 
processors, SAS and SATA hard  drives, and memory modules. 
  
For additional information, refer to the Management CD  in the HP ProLiant Essentials Foundation Pack or 
the HP SIM website ( http://www.hp.com/go/hpsim
).  
Management Agents 
Management Agents provide the information to  enable fault, performance, and configuration 
management. The agents allow easy manageability of  the server through HP SIM software, and third-
party SNMP management platforms. Management Agen ts are installed with every SmartStart assisted  
						

							
 
Server software and configuration utilities  72 
installation or can be installed through the HP PS P. The Systems Management homepage provides status 
and direct access to in-depth subsystem information  by accessing data reported through the Management 
Agents. For additional information, re fer to the Management CD in the HP ProLiant Essentials Foundation 
Pack  or the HP website ( http://www.hp.com/servers/manage
).  
Redundant ROM support 
The server enables you to upgrade or configure the  ROM safely with redundant ROM support. The server 
has a 4-MB ROM that acts as two, separate 2-MB RO Ms. In the standard implementation, one side of the 
ROM contains the current ROM program version, wh ile the other side of the ROM contains a backup 
version. 
  
  NOTE:   The server ships with the same version programmed on each side of the ROM. 
  
 
Safety and security benefits 
When you flash the system ROM, ROMPaq writes ov er the backup ROM and saves the current ROM as a 
backup, enabling you to switch easily to the alte rnate ROM version if the new ROM becomes corrupted 
for any reason. This feature protects  the existing ROM version, even if you experience a power failure 
while flashing the ROM. 
 
USB support 
HP provides both standard USB support and legacy USB support. Standard support is provided by the 
operating system through the appropriate USB device dr ivers. HP provides support for USB devices before 
the operating system loads through legacy USB support , which is enabled by default in the system ROM. 
HP hardware supports USB version 1.1 or 2.0,  depending on the version of the hardware. 
Legacy USB support provides USB functionality in  environments where USB support is normally not 
available. Specifically, HP provid es legacy USB functionality for: 
• POST  
• RBSU  
• Diagnostics  
• DOS  
• Operating environments which do not provide native USB support 
For more information on ProLiant USB support, refer to the HP website 
( http://h18004.www1.hp.com/products/se rvers/platforms/usb-support.html
).  
Diagnostic tools 
HP Insight Diagnostics 
HP Insight Diagnostics is a proactive server manage ment tool, available in both offline and online 
versions, that provides diagnostics  and troubleshooting capabilities to a ssist IT administrators who verify 
server installations, troubleshoot pr oblems, and perform repair validation.  
						

							
 
Server software and configuration utilities  73 
HP Insight Diagnostics Offline Edition performs vari ous in-depth system and component testing while the 
OS is not running. To run this utility, launch the SmartStart CD. 
HP Insight Diagnostics Online Edition is a web-based  application that captures system configuration and 
other related data needed for effective server ma nagement. Available in Microsoft® Windows® and 
Linux versions, the utility helps to ensure proper system operation. 
For more information or to download th e utility, refer to the HP website 
( http://www.hp.com/servers/diags
).  
Integrated Management Log 
The IML records hundreds of events and stores them  in an easy-to-view form. The IML timestamps each 
event with 1-minute granularity. 
You can view recorded events in the IML in  several ways, including the following:  
• From within HP SIM ( HP Systems Insight Manager  on page 71) 
• From within Survey Utility 
• From within operating system-specific IML viewers 
o  For NetWare: IML Viewer 
o For Windows®: IML Viewer 
o For Linux: IML Viewer Application 
• From within the iLO 2 user interface 
• From within HP Insight Diagnostics (on page  72) 
For more information, refer to the Management CD  in the HP ProLiant Essentials Foundation Pack. 
 
Array Diagnostic Utility 
The HP Array Diagnostics Utility is a web-based appl ication that creates a report of all HP storage 
controllers and disk drives. This report  provides vital information to assist in identifying faults or conditions 
that may require attention. ADU can be accessed from the SmartStart CD ( SmartStart software on page 
65 ) or downloaded from the HP website ( http://www.hp.com
).  
Remote support and analysis tools 
HP Instant Support Enterprise Edition 
ISEE is a proactive remote monitoring and diagnostic tool to help manage your systems and devices, a 
feature of HP support. ISEE provides continuous hardwa re event monitoring and automated notification to 
identify and prevent potential critical problems. Th rough remote diagnostic scripts and vital system 
configuration information collected about your system s, ISEE enables fast restoration of your systems. 
Install ISEE on your systems to help mitigate  risk and prevent potential critical problems. 
For more information on ISEE, refer to the HP website 
( http://www.hp.com/hps/hardware/hw_enterprise.html
). 
To download HP ISEE, visit the HP website ( http://www.hp.com/hps/hardware/hw_downloads.html
).  
						

							
 
Server software and configuration utilities  74 
For installation information, refer to the HP  ISEE Client Installation and Upgrade Guide 
( ftp://ftp.hp.com/pub/services/h ardware/info/isee_client.pdf
).  
Keeping the system current 
Drivers 
The server includes new hardware that may not have  driver support on all operating system installation 
media.  
If you are installing a SmartStart -supported operating system, use the SmartStart software (on page  65) 
and its Assisted Path feature to install the  operating system and latest driver support.  
  
 NOTE:   If you are installing drivers from the Sm artStart CD or the Software Maintenance CD, 
refer to the SmartStart website ( http://www.hp.com/servers/smartstart
) to be sure that you are 
using the latest version of SmartStart. For mo re information, refer to the documentation 
provided with the SmartStart CD. 
  
If you do not use the SmartStart CD to install an op erating system, drivers for some of the new hardware 
are required. These drivers, as well as other option  drivers, ROM images, and value-add software can be 
downloaded from the HP website ( http://www.hp.com/support
).   
 IMPORTANT:
  Always perform a backup before inst alling or updating device drivers. 
  
 
ProLiant Support Packs 
PSPs represent operating system-specific bundles of Pr oLiant optimized drivers, utilities, and management 
agents. Refer to the PSP website 
( http://h18000.www1.hp.com/product s/servers/management/psp.html
).  
Operating system version support 
Refer to the operating system support matrix ( http://www.hp.com/go/supportos).  
Change control and proactive notification 
HP offers Change Control and Proactive Notification  to notify customers 30 to 60 days in advance of 
upcoming hardware and software ch anges on HP commercial products. 
For more information, refer to the HP website ( http://www.hp.com/go/pcn
).  
Care Pack 
HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty 
with easy-to-buy, easy-to-use support packages that he lp you make the most of your server investments. 
Refer to the Care Pack website ( http://www.hp.com/hps/carepac k/servers/cp_proliant.html
).  
						

							
 
Troubleshooting 75 
Troubleshooting 
Troubleshooting resources 
The  HP ProLiant Servers Troubleshooting Guide  provides procedures for resolving common problems and 
comprehensive courses of action for fault isolation an d identification, error message interpretation, issue 
resolution, and software maintenance  on ProLiant servers and server blades. This guide includes problem-
specific flowcharts to help you na vigate complex troubleshooting processes. To view the guide, select a 
language: 
•  English ( http://www.hp.com/support/ProLiant_TSG_en) 
• French ( http://www.hp.com/support/ProLiant_TSG_fr) 
• Italian ( http://www.hp.com/support/ProLiant_TSG_it) 
• Spanish ( http://www.hp.com/support/ProLiant_TSG_sp) 
• German ( http://www.hp.com/support/ProLiant_TSG_gr) 
• Dutch ( http://www.hp.com/support/ProLiant_TSG_nl) 
• Japanese ( http://www.hp.com/support/ProLiant_TSG_jp)  
Pre-diagnostic steps   
 WARNING:
  To avoid potential problems, ALWA YS read the warnings and cautionary 
information in the server documentation before  removing, replacing, reseating, or modifying 
system components. 
  
  
  IMPORTANT:
  This guide provides information for multiple servers. Some information may not 
apply to the server you are troubl eshooting. Refer to the server documentation for information 
on procedures, hardware options, software t ools, and operating systems supported by the 
server. 
  
1.  Review the important safety information (on page  75). 
2. Gather symptom information (on page  77). 
3. Prepare the server for diagnosis (on page  78). 
4. Use the Start diagnosis flowchart (on page  79) to begin the diagnostic process.  
Important safety information 
Familiarize yourself with the safety information in th e following sections before troubleshooting the server.  
						

							
 
Troubleshooting 76 
   Important safety information 
Before servicing this product, read the  Important Safety Information document provided with the server.  
Symbols on equipment 
The following symbols may be placed on equipment to  indicate the presence of potentially hazardous 
conditions. 
  
   This symbol indicates the presence of haza
rdous energy circuits or electric shock 
hazards. Refer all servicing to qualified personnel. 
WARNING:   To reduce the risk of injury from el ectric shock hazards, do not open this 
enclosure. Refer all maintenance, upgrades , and servicing to qualified personnel. 
  
  
  This symbol indicates the presence of elec
tric shock hazards. The area contains no 
user or field serviceable parts. Do not open for any reason. 
WARNING:   To reduce the risk of injury from el ectric shock hazards, do not open this 
enclosure. 
  
  
   This symbol on an RJ-45 receptacle in
dicates a network interface connection. 
WARNING:   To reduce the risk of electric sh ock, fire, or damage to the equipment, 
do not plug telephone or telecommunicat ions connectors into this receptacle. 
  
  
  This symbol indicates the presence of a hot su
rface or hot component. If this surface is 
contacted, the potential for injury exists. 
WARNING:   To reduce the risk of injury from  a hot component, allow the surface to 
cool before touching. 
  
  
  
50 kg 
110 lb  This symbol indicates that the componen
t exceeds the recommended weight for one 
individual to handle safely. 
WARNING:   To reduce the risk of personal injury or damage to the equipment, 
observe local occupational health and safety  requirements and guidelines for manual 
material handling. 
  
  
  These symbols, on power supplies or systems,
 indicate that the equipment is supplied 
by multiple sources of power. 
WARNING:   To reduce the risk of injury from  electric shock, remove all power cords 
to completely disconnect power from the system. 
  
 
Warnings and cautions   
  WARNING:
  Only authorized technicians trained  by HP should attempt to repair this 
equipment. All troubleshooting and repair  procedures are detailed to allow only 
subassembly/module-level repair. Because of th e complexity of the individual boards and 
subassemblies, no one should attempt to make  repairs at the component level or to make 
modifications to any printed wiring board. Im proper repairs can create a safety hazard. 
  
   
						

							
 
Troubleshooting 77 
  WARNING:
  To reduce the risk of personal injury  or damage to the equipment, be sure that: 
•   The leveling feet are extended to the floor. 
•   The full weight of the rack rests on the leveling feet. 
•   The stabilizing feet are attached to the rack if it is a single-rack installation.  
•   The racks are coupled together in  multiple-rack installations.  
•   Only one component is extended at a time. A rack may become unstable if more than one 
component is extended for any reason. 
  
 
  
  WARNING:
  To reduce the risk of electric shock or damage to the equipment: 
•   Do not disable the power cord grounding plug.  The grounding plug is an important safety 
feature. 
•   Plug the power cord into a grounded (earthed) elec trical outlet that is easily accessible at all 
times. 
•   Unplug the power cord from the power suppl y to disconnect power to the equipment. 
•   Do not route the power cord where it can be wa lked on or pinched by items placed against 
it. Pay particular attention to the plug, elec trical outlet, and the point where the cord 
extends from the server. 
  
 
  
  
50 kg 
110 lb  WARNING:
  To reduce the risk of personal injury or damage to the equipment: 
•   Observe local occupation health and safe ty requirements and guidelines for 
manual handling. 
•   Obtain adequate assistance to lift and stabi lize the chassis during installation or 
removal. 
•   The server is unstable when not fastened to the rails. 
•   When mounting the server in a rack, remove the power supplies and any other 
removable module to reduce the overall weight of the product. 
  
 
  
  CAUTION:
  To properly ventilate the system, you mu st provide at least 7.6 cm (3.0 in) of 
clearance at the front and back of the server. 
  
  
  CAUTION:
  The server is designed to be electrically grounded (earthed). To ensure proper 
operation, plug the AC power cord into  a properly grounded AC outlet only. 
  
 
Symptom information 
Before troubleshooting a server proble m, collect the following information: 
• What events preceded the failure? Afte r which steps does the problem occur? 
• What has been changed since the time the server was working? 
• Did you recently add or remove hardware or soft ware? If so, did you remember to change the 
appropriate settings in the server  setup utility, if necessary? 
• How long has the server exhibited problem symptoms? 
• If the problem occurs randomly, what  is the duration or frequency?  
						

							
 
Troubleshooting 78 
To answer these questions, the following information may be useful: 
•  Run HP Insight Diagnostics (on page  72) and use the survey page to view the current configuration 
or to compare it to pr evious configurations. 
• Refer to your hardware and software records for information. 
• Refer to server LEDs and their statuses.  
Prepare the server for diagnosis 
1.  Be sure the server is in the proper operating  environment with adequate power, air conditioning, 
and humidity control. Refer to the server docu mentation for required environmental conditions. 
2. Record any error messages displayed by the system. 
3. Remove all diskettes and CDs from the media drives. 
4. Power down the server and peripheral devices if yo u will be diagnosing the server offline. Always 
perform an orderly shutdown, if possible. This means you must: 
a.  Exit any applications. 
b. Exit the operating system. 
c. Power down the server (on page  21). 
5. Disconnect any peripheral devices  not required for testing (any devices not necessary to power up 
the server). Do not disconnect the printer if  you want to use it to print error messages. 
6. Collect all tools and utilities, such as a Torx  screwdriver, loopback adapters, ESD wrist strap, and 
software utilities, necessary to troubleshoot the problem.  
o  You must have the appropriate Health Drivers and  Management Agents installed on the server.    
 NOTE:   To verify the server configuration, co nnect to the System Management homepage and 
select  Version Control Agent . The VCA gives you a list of name s and versions of all installed 
HP drivers, Management Agents, and utilities, and whether they are up to date. 
  
o  HP recommends you have access  to the SmartStart CD for value-added software and drivers 
required during the troubleshooting process.  
o  HP recommends you have access  to the server documentation for server-specific information.  
Loose connections 
Action: 
• Be sure all power cords  are securely connected. 
• Be sure all cables are properly aligned and se curely connected for all external and internal 
components. 
•  Remove and check all data and power cables for dam age. Be sure no cables have bent pins or 
damaged connectors. 
•  If a fixed cable tray is available for the server, be  sure the cords and cables connected to the server 
are routed correctly through the tray. 
•  Be sure each device is properly  seated. Avoid bending or flexin g circuit boards when reseating 
components. 
•  If a device has latches, be sure th ey are completely closed and locked.  
						

							
 
Troubleshooting 79 
•  Check any interlock or interconnect LEDs that ma y indicate a component is not connected properly. 
• If problems continue to occur, remove and reinstall each device, checking the connectors and sockets 
for bent pins or other damage. 
 
Service notifications 
To view the latest service notifica tions, refer to the HP website (http://www.hp.com/go/bizsupport). 
Select the appropriate server model, and then click the  Troubleshoot a Problem link on the product page. 
 
Troubleshooting flowcharts 
To effectively troubleshoot a problem, HP recommends th at you start with the first flowchart in this section, 
Start diagnosis flowchart (on page  79), and follow the appropriate diagnostic path. If the other 
flowcharts do not provide a troubl eshooting solution, follow the diagnostic steps in General diagnosis 
flowchart (on page  80). The General diagnosis flowchart is a ge neric troubleshooting process to be used 
when the problem is not server-specific or is no t easily categorized into the other flowcharts.  
The available flowcharts include: 
•  Start diagnosis flowchart (on page  79) 
• General diagnosis flowchart (on page  80) 
• Server power-on problems flowchart (on page  82) 
• POST problems flowchart (on page  85) 
• OS boot problems flowchart (on page  86) 
• Server fault indications flowchart (on page  88)  
Start diagnosis flowchart 
Use the following flowchart to start the diagnostic process.      
Item Refer to 
1  General diagnosis flowchart (on page  80) 
2  Power-on problems flowchart ( Server power-on problems flowchart on 
page  82) 
3  POST problems flowchart (on page  85) 
4  OS boot problems flowchart (on page  86) 
5  Server fault indications flowchart (on page  88)   
						

							
 
Troubleshooting 80 
  
General diagnosis flowchart 
The General diagnosis flowchart provides a generic approa ch to troubleshooting. If you are unsure of the 
problem, or if the other flowcharts do not fix the problem, use the following flowchart. 
    
Item Refer to 
1  Symptom information (on page  77) 
2  Loose connections (on page  78) 
3  Service notifications (on page  79)