HP Proliant Dl580 Generation 5 User Guide

							
 
Troubleshooting 81 
Item Refer to 
4  The most recent version of a particular server or option firmware is  available on the following websites: 
• HP Support website ( http://www.hp.com/support) 
• HP ROM-BIOS/Firmware Updates website 
(http://h18023.www1.hp.com/support /files/server/us/romflash.ht
ml) 
5  General memory problems are occurring in the  HP ProLiant Servers 
Troubleshooting Guide  located on the Documentation CD or on the HP 
website ( http://www.hp.com/support
) 
6  Server maintenance and service gu ide, located on the Documentation 
CD or the HP website ( http://www.hp.com/produ cts/servers/platforms
) 
7 • Server maintenance and service guid e, located on the Documentation 
CD or the HP website 
( http://www.hp.com/products/servers/platforms
) 
•  Hardware problems in the  HP ProLiant Servers Troubleshooting 
Guide  located on the Documentation CD or on the HP website 
( http://www.hp.com/support
) 
8 •  Server information you need in the  HP ProLiant Servers 
Troubleshooting Guide  located on the Documentation CD or on the 
HP website ( http://www.hp.com/support
) 
• Operating system information you need in the  HP ProLiant Servers 
Troubleshooting Guide  located on the Documentation CD or on the 
HP website ( http://www.hp.com/support
) 
9  HP contact information (on page  100)      
						

							
 
Troubleshooting 82 
  
Server power-on problems flowchart 
Symptoms: 
•  The server does not power on. 
• The system power LED is off or amber.  
						

							
 
Troubleshooting 83 
•  The external health LED is red or amber. 
• The internal health LED is red or amber.   
  NOTE:   For the location of server LEDs and inform ation on their statuses, refer to the server 
documentation. 
  
Possible causes: 
•  Improperly seated or faulty power supply 
• Loose or faulty power cord 
• Power source problem 
• Power on circuit problem 
• Improperly seated component or interlock problem 
• Faulty internal component     
Item Refer to 
1  Component identification (on page  7) 
2  HP Insight Diagnostics (on page  72) or in the  HP ProLiant Servers 
Troubleshooting Guide  located on the Documentation CD or on the HP 
website ( http://www.hp.com/support
) 
3  Loose connections (on page  78)  
4  Server maintenance and service gu ide, located on the Documentation 
CD, or the HP website ( http://www.hp.com/products/servers/platforms
) 
5  Integrated Management Log (on page  73) or in the  HP ProLiant Servers 
Troubleshooting Guide  located on the Documentation CD or on the HP 
website ( http://www.hp.com/support
) 
6  Power source problems in the  HP ProLiant Servers Troubleshooting 
Guide  located on the Documentation CD or on the HP website 
( http://www.hp.com/support
) 
7 •  Power supply problems in the  HP ProLiant Servers Troubleshooting 
Guide  located on the Documentation CD or on the HP website 
( http://www.hp.com/support
) 
•  Server maintenance and service guid e, located on the Documentation 
CD, or the HP website 
( http://www.hp.com/products/servers/platforms
) 
8  System open circuits and short circuits in the  HP ProLiant Servers 
Troubleshooting Guide  located on the Documentation CD or on the HP 
website ( http://www.hp.com/support
)   
						

							
 
Troubleshooting 84 
  
						

							
 
Troubleshooting 85 
 
 
POST problems flowchart 
Symptoms: 
•  Server does not  complete POST   
 NOTE:   The server has completed POST when the sy stem attempts to access the boot device. 
  
• Server completes POST with errors 
Possible problems: 
•  Improperly seated or faulty internal component 
• Faulty KVM device 
• Faulty video device     
Item Refer to 
1  POST error messages and beep codes (on page  90)  
2  Video problems in the  HP ProLiant Servers Troubleshooting Guide  
located on the Documentation CD or on the HP website 
( http://www.hp.com/support
) 
3  KVM or iLO 2 documentation 
4  Loose connections (on page  78)  
5  Symptom information (on page  77) 
6  Server maintenance and service gu ide, located on the Documentation 
CD or the HP website ( http://www.hp.com/produ cts/servers/platforms
) 
7  Port 85 and iLO messages in the  HP ProLiant Servers Troubleshooting 
Guide  located on the Documentation CD or on the HP website 
( http://www.hp.com/support
) 
8  General memory problems are occurring in the  HP ProLiant Servers 
Troubleshooting Guide  located on the Documentation CD or on the HP 
website ( http://www.hp.com/support
) 
9 • Hardware problems in the  HP ProLiant Servers Troubleshooting 
Guide  located on the Documentation CD or on the HP website 
( http://www.hp.com/support
) 
•  Server maintenance and service guid e, located on the Documentation 
CD or the HP website 
( http://www.hp.com/products/servers/platforms
) 
10 •  Server information you need in the  HP ProLiant Servers 
Troubleshooting Guide  located on the Documentation CD or on the 
HP website ( http://www.hp.com/support
) 
• Operating system information you need in the  HP ProLiant Servers 
Troubleshooting Guide  located on the Documentation CD or on the 
HP website ( http://www.hp.com/support
) 
  
  
						

							
 
Troubleshooting 86 
  
OS boot problems flowchart 
Symptoms: 
•  Server does not boot a previously installed operating system 
• Server does not boot SmartStart 
Possible causes: 
•  Corrupted operating system 
• Hard drive subsystem problem 
• Incorrect boot order setting in RBSU  
						

							
 
Troubleshooting 87 
    
Item Refer to 
1  HP ROM-Based Setup Utility User Guide  
( http://www.hp.com/servers/smartstart
) 
2   POST problems flowchart (on page  85) 
3 • Hard drive problems in the  HP ProLiant Servers Troubleshooting 
Guide  located on the Documentation CD or on the HP website 
( http://www.hp.com/support
) 
•  Controller documentation 
4  HP Insight Diagnostics (on page  72) or in the  HP ProLiant Servers 
Troubleshooting Guide  located on the Documentation CD or on the HP 
website ( http://www.hp.com/support
) 
5 • CD-ROM and DVD drive problems in the  HP ProLiant Servers 
Troubleshooting Guide  located on the Documentation CD or on the 
HP website ( http://www.hp.com/support
) 
• Controller documentation 
• Loose connections (on page  78)  
6  General memory problems are occurring in the  HP ProLiant Servers 
Troubleshooting Guide  located on the Documentation CD or on the HP 
website ( http://www.hp.com/support
) 
7 • Operating system problems in the  HP ProLiant Servers 
Troubleshooting Guide  located on the Documentation CD or on the 
HP website ( http://www.hp.com/support
) 
• HP contact information (on page  100)  
8 • Hardware problems in the  HP ProLiant Servers Troubleshooting 
Guide  located on the Documentation CD or on the HP website 
( http://www.hp.com/support
) 
•  Server maintenance and service guid e, located on the Documentation 
CD or the HP website 
( http://www.hp.com/products/servers/platforms
) 
9  General diagnosis flowchart (on page  80)   
						

							
 
Troubleshooting 88 
  
Server fault indications flowchart 
Symptoms: 
•  Server boots, but a fault event is report ed by Insight Management Agents (on page  71) 
• Server boots, but the internal health LED, external  health LED, or component health LED is red or 
amber 
   
						

							
 
Troubleshooting 89 
  NOTE:   For the location of server LEDs and inform ation on their statuses, refer to the server 
documentation. 
  
Possible causes: 
•  Improperly seated or faulty internal or external component 
• Unsupported comp onent installed 
• Redundancy failure 
• System overtemperature condition     
Item Refer to 
1  Management agents (on page  71) or in the  HP ProLiant Servers 
Troubleshooting Guide  located on the Documentation CD or on the HP 
website ( http://www.hp.com/support
) 
2 • Integrated Management Log (on page  73) or in the  HP ProLiant 
Servers Troubleshooting Guide  located on the Documentation CD or 
on the HP website ( http://www.hp.com/support
) 
• Event list error messages in the  HP ProLiant Servers Troubleshooting 
Guide  located on the Documentation CD or on the HP website 
( http://www.hp.com/support
) 
3  Component identification (on page  7) 
4  System Management Homepage ( https://localhost:2381) 
5  Power-on problems flowchart (Server power-on problems flowchart on 
page  82) 
6 • Smart Array SCSI Diagnosis feature in the  HP ProLiant Servers 
Troubleshooting Guide  located on the Documentation CD or on the 
HP website ( http://www.hp.com/support
) 
• Server maintenance and service guid e, located on the Documentation 
CD or the HP website 
( http://www.hp.com/products/servers/platforms
) 
•  HP contact information (on page  100)  
7  HP Insight Diagnostics (on page  72) or in the  HP ProLiant Servers 
Troubleshooting Guide  located on the Documentation CD or on the HP 
website ( http://www.hp.com/support
) 
8 • Hardware problems in the  HP ProLiant Servers Troubleshooting 
Guide  located on the Documentation CD or on the HP website 
( http://www.hp.com/support
) 
•  Server maintenance and service guid e, located on the Documentation 
CD or the HP website 
( http://www.hp.com/products/servers/platforms
)     
						

							
 
Troubleshooting 90 
  
POST error messages and beep codes 
For a complete listing of error messages,  refer to the POST error messages in the  HP ProLiant Servers 
Troubleshooting Guide  located on the Documentation CD or on the HP website 
( http://www.hp.com/support
).   
  WARNING:
  To avoid potential problems, ALWA YS read the warnings and cautionary 
information in the server documentation before  removing, replacing, reseating, or modifying 
system components.