HP Photosmart 7520 User Manual

							Connect a new printer
To connect a new printer from the printer software
If you have not finished connecting the printer to your computer using WPS, you need to connect it from the
printer software. If you want to connect another new printer of the same model to your computer, you dont need
to install the printer software once again. Do one of following according to your operating system:
1.On Windows:
a. From the Start menu on your computer, click All Programs, and then click HP.
b.Click HP Photosmart 7520 Series, click Printer Setup and Software, and then click Connect a new
printer
c. Follow the instructions on the screen.
2.On Mac:
▲Use HP Setup Assistant in Applications/Hewlett-Packard/Device Utilities to change the software
connection to this printer to wireless.
Change network settings
If you want to change the wireless settings that you previously configured to a network, you need to run the
Wireless Setup Wizard from the printer display.
To run Wireless Setup Wizard to change network settings
1.From the Home screen on the printer display, touch the Wireless icon.
2.On the Wireless menu, touch Settings and then touch Wireless Setup Wizard.
3.Follow the instructions on the screen to change the network settings.
Wireless Direct
You can print directly to the printer wirelessly, without a wireless router, from your wireless-enabled computers
and mobile devices with Wireless Direct.
To get started with Wireless Direct printing
▲Turn on Wireless Direct from the control panel.
❑From the Home screen, touch the Wireless icon.
❑If Wireless Direct is turned off, touch Settings.
❑Touch Wireless Direct, touch On (No Security) or On (With Security).
❑If you turn on security, only users with the password can print wirelessly to the printer. If you turn off
security, anyone with a Wi-Fi device within Wi-Fi range of the printer can connect to the printer.
❑Touch Display Name to display the Wireless Direct name.
From your wireless computer or mobile device, search for and connect to the Wireless Direct name, for example:
HP-Print-xx-Photosmart-7520.
After you connect to Wireless Direct, you can use the installed printer software or a printing app for mobile
devices to print to the printer.
Your printer can have a wireless connection to a wireless network and provide a Wireless Direct connection at
the same time.
A maximum of five clients (computers or mobile devices) can connect to the wireless direct signal at a time.
Wireless Direct 49 
						

							Tips for setting up and using a networked printer
Use the following tips to set up and use a networked printer:
•When setting up the wireless networked printer, make sure your wireless router or access point is powered
on. The printer searches for wireless routers, then lists the detected network names on the display.
•To verify the wireless connection, check the wireless icon at the top of the Home screen. If the icon is
colored, the wireless connection is on. Touch the icon to display the Wireless status dashboard. Touch
Settings to display the Network menu, with options for setting up a wireless connection or turning on the
wireless connection, if already set up.
•If your computer is connected to a Virtual Private Network (VPN), you need to disconnect from the VPN
before you can access any other device on your network., including the printer.
•Learn how to find your network security settings. Click here to go online for more information.
•Learn about the Network Diagnostic Utility and other troubleshooting tips. Click here to go online for more
information.
•Learn how to change from a USB to wireless connection. Click here to go online for more information.
•Learn how to work with your firewall and anti-virus programs during printer setup. Click here to go online for
more information.
Advanced printer management tools (for networked
printers)
When the printer is connected to a network, you can use the embedded Web server to view status information,
change settings, and manage the printer from your computer.
NOTE:To view or change some settings, you might need a password.
You can open and use the embedded Web server without being connected to the Internet. However, some
features are not available.
•To open the embedded Web server
•About cookies
To open the embedded Web server
NOTE:The printer must be on a network and must have an IP address. The IP address for the printer can
be found by touching the Wireless button on the control panel or by printing a network configuration page.
In a supported Web browser on your computer, type the IP address or hostname that has been assigned to the
printer.
For example, if the IP address is 192.168.0.12, type the following address into a Web browser such as Internet
Explorer: http://192.168.0.12.
To access the embedded Web server your computer and your printer need to be on the same network.
About cookies
The embedded Web server (EWS) places very small text files (cookies) on your hard drive when you are
browsing. These files let the EWS recognize your computer the next time you visit. For example, if you have
configured the EWS language, a cookie helps remember which language you have selected so that the next time
you access the EWS, the pages are displayed in that language. Though some cookies are cleared at the end of
each session (such as the cookie that stores the selected language), others (such as the cookie that stores
customer-specific preferences) are stored on the computer until you clear them manually.
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50 Connectivity 
						

							You can configure your browser to accept all cookies, or you can configure it to alert you every time a cookie is
offered, which allows you to decide which cookies to accept or refuse. You can also use your browser to remove
unwanted cookies.
NOTE:Depending on your printer, if you disable cookies, you also disable one or more of the following
features:
•Starting where you left the application (especially useful when using setup wizards).
•Remembering the EWS browser language setting.
•Personalizing the EWS Home page.
For information about how to change your privacy and cookie settings and how to view or delete cookies, see the
documentation available with your Web browser.
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							Chapter 9
52 Connectivity 
						

							10 Solve a problem
•Get more help
•Register the product
•Clear the paper jam
•Clear carriage jam
•Solve print problem
•Solve copy and scan problem
•Solve networking problem
•HP support by phone
•Additional warranty options
•Cartridge supply upgrade
•Prepare printer
•Check cartridge access door
•Printhead failure
•Printer failure
•Ink cartridge problem
•SETUP cartridges
Get more help
You can find more information and help about your HP Photosmart by entering a keyword in the Search field in
the top left of the help viewer. Titles of related topics -- for both local and online topics -- will be listed.
To contact HP Support, click here to go online.
Register the product
By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product
support alerts. If you did not register your printer while installing the software, you can register now at http://
www.register.hp.com.
Clear the paper jam
•Clearing paper jam from the two-sided printing accessory
•Clearing paper jam from the Automatic Document Feeder
Clearing paper jam from the two-sided printing accessory
To clear a paper jam from the two-sided printing accessory.
1.Turn product off.
2.Remove the two-sided printing accessory.
Solve a problem 53 
						

							3.Remove jammed paper.
4.Replace two-sided printing accessory.
5.Turn on product.
6.Try printing again.
7.View the animation for this topic. Some screens that appear in the animation may not reflect your product.
If the above solutions do not resolve the problem, click here for more online troubleshooting.
Clearing paper jam from the Automatic Document Feeder
To clear a paper jam from the automatic document feeder
1.Turn product off.
2.Lift automatic document feeder mechanism.
3.Remove jammed paper.
4.Close automatic document feeder.
5.Turn on product.
If the above solutions do not resolve the problem, click here for more online troubleshooting.
To clear a paper jam from the two-sided printing accessory.
1.Turn product off.
2.Remove the two-sided printing accessory.
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54 Solve a problem 
						

							3.Remove jammed paper.
4.Replace two-sided printing accessory.
5.Turn on product.
6.Try printing again.
Clear carriage jam
Remove any objects, such as paper, that are blocking the print carriage.
NOTE:Do not use any tools or other devices to remove jammed paper. Always use caution when removing
jammed paper from inside the printer.
To get help from the print display, touch Help from the Home screen. Touch Troubleshooting and Support, and
then touch How Do I.... Scroll through the topics and touch Clear Carriage Jam.
Click here to go online for more information.
Solve print problem
Make sure that the printer is turned on and that there is paper in the paper tray. If you are still unable to print, HP
provides a Print Diagnostic Utility (Windows only) that can help solve many common “Unable to Print” issues.
From the Start menu on your computer, click All Programs, and then click HP. Under HP Photosmart 7520
Series, click HP Photosmart 7520 Series, double-click Print Actions, and then double-click HP Print
Diagnostic Utility.
Click here to go online for more information.
If print quality is not acceptable, try the following to improve print quality.
•Use printer status and print quality report to diagnose printer and print quality issues. From the Home
screen, touch the Settings button, and then touch Tools. Scroll through options, and then touch Printer
Status Report or Print Quality Report. Click here to go online for more information
Solve copy and scan problem
HP provides a Scan Diagnostic Utility (Windows only) that can help solve many common “Unable to scan” issues.
From the Start menu on your computer, click All Programs, and then click HP. Under HP Photosmart 7520
Series, click HP Photosmart 7520 Series, double-click Scanner Actions, and then double-click HP Scan
Diagnostic Utility.
Learn more about how to solve scan issues. Click here to go online for more information
Learn how to solve copy issues. Click here to go online for more information.
Solve copy and scan problem 55 
						

							Solve networking problem
Check network configuration or print wireless test report to assist in diagnosing network connection issues.
To check network configuration or print wireless test report
1.From the Home screen, touch the Wireless icon, and then touch Setup.
2.Touch and drag your finger vertically to scroll through the options. Touch Display Network Summary or
Print Network Configuration Page.
Click the links below to find more online information to solve networking issues.
•Learn more about wireless printing. Click here to go online for more information.
•Learn how to find your network security settings. Click here to go online for more information.
•Learn about the Network Diagnostic Utility (Windows only) and other troubleshooting tips. Click here to go
online for more information.
•Learn how to work with your firewall and anti-virus programs during printer setup. Click here to go online for
more information.
HP support by phone
Phone support options and availability vary by product, country/region, and language.
This section contains the following topics:
•Phone support period
•Placing a call
•After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To
determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support.
Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to provide the following
information:
•Product name (HP Photosmart 7520 Series)
•Serial number (located on the back or bottom of the product)
•Messages that appear when the situation occurs
•Answers to these questions:
◦Has this situation happened before?
◦Can you re-create it?
◦Did you add any new hardware or software to your computer at about the time that this situation
began?
◦Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)?
For the list of support phone numbers, visit www.hp.com/support.
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be available at the
HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for
your country/region to learn more about support options.
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							Additional warranty options
Extended service plans are available for the HP Photosmart at additional costs. Go to www.hp.com/support,
select your country/region and language, then explore the services and warranty area for information about the
extended service plans.
Cartridge supply upgrade
If the supply upgrade is not successful, try getting your printer to recognize the supply upgrade cartridge.
To get the printer to recognize the supply upgrade cartridge:
1.Remove the supply upgrade cartridge.
2.Insert the original cartridge in the carriage.
3.Close the cartridge access door, then wait until the carriage stops moving.
4.Remove the original cartridge, then replace with the supply upgrade cartridge.
5.Close the cartridge access door, then wait until the carriage stops moving.
If you still receive a supply upgrade problem error message, contact HP support for help.
Click here to go online for more information.
Prepare printer
If you are not satisfied with the print quality, try cleaning the cartridges from the control panel. See Clean
cartridges automatically for more information.
Check cartridge access door
The cartridge access door should be closed for printing.
Click here to go online for more information.
Printhead failure
The printhead in this product has failed. Contact HP support for help.
Click here to go online for more information.
Printhead failure 57 
						

							Printer failure
If you have already turned the printer off and then on, and this does not solve your problem, contact HP support
for help.
Click here to go online for more information.
Ink cartridge problem
To solve ink cartridge problem
1.Try removing and reinserting the cartridges. Make sure the cartridges are in the correct slots.
2.If reinserting the cartridges does not work, try cleaning cartridge contacts.
To clean cartridge contacts
CAUTION:The cleaning procedure should take only a few minutes. Make sure that the ink cartridges
are reinstalled in the product as soon as possible. It is not recommended to leave the ink cartridges
outside of the product longer than 30 minutes. This could result in damage to both the printhead and the
ink cartridges.
a. Check that power is on.
b. Open the cartridge access door.
Wait for the print carriage to move to the middle of the product.
c. Press tab on the cartridge indicated in the error message, then remove it from slot.
d. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the
ink cartridge.
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