HP P 1100 Service Manual

							Clean the product
Clean the pickup roller
If you want to clean the pickup roller before deciding to replace it, follow these instructions:
1.Unplug the power cord from the product and remove the pickup roller. See 
Pickup roller
on page 37
2. Dab a lint-free cloth in isopropyl alcohol, and scrub the roller.
WARNING! Alcohol is flammable. Keep the alcohol and cloth away from an open flame. Before
you close the product and plug in the power cord, allow the alcohol to dry completely.
NOTE: In certain areas of California, air pollution control regulations restrict the use of liquid
Isopropyl Alcohol (IPA) as a cleaning agent. In those areas of California, disregard the previous
recommendations and use a dry, lint-free cloth, moistened with water, to clean the pickup roller.
3. Use a dry, lint-free cloth, to wipe the pickup roller to remove loosened dirt.
4.Allow the pickup roller to dry completely before you reinstall it in the product.
5.Reconnect the power cord.
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							Clean the paper path
If you are experiencing toner specks or dots on the printouts, clean the paper path. This process uses
a transparency to remove dust and toner from the paper path. Do not use bond or rough paper.
NOTE:For best results use a sheet of transparency. If you do not have any transparencies, you can
use copier-grade paper (60 to 163 g/m2 (16 to 43 lb)) that has a smooth surface.
1. Make sure that the product is idle and the ready light is on.
2. Load paper in the input tray.
3. Use the printer driver to process the cleaning page. Follow the appropriate procedure, depending
on the operating system you are using.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu
view)
a.Click  Start, and then click  Printers and Faxes .
b. Right-click the driver icon, and then select  Properties.
c. Click the  Device Settings tab.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu
view)
a. Click  Start, click Settings , and then click  Printers.
b. Right-click the driver icon, and then select  Properties.
c. Click the  Device Settings tab.
Windows Vista and Windows 7
a. Click  Start, click Control Panel , and then in the category for  Hardware and Sound click
Printer .
b. Right-click the driver icon, and then select  Properties.
c. Click the  Device Settings tab.
Mac OS X 10.4
a. From the Apple menu 
, click the  System Preferences menu and then click the  Print &
Fax  icon.
b. Click the  Printer Setup  button.
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							Mac OS X 10.5 and 10.6
a.From the Apple menu 
, click the System Preferences  menu and then click the Print &
Fax  icon.
b. Select the product in the left side of the window.
c. Click the  Options & Supplies  button.
d. Click the  Driver tab.
4. In the  Cleaning Page  area, click the Start button to process the cleaning page.
NOTE: The cleaning process takes about 2 minutes. The cleaning page stops periodically during the
cleaning process. Do not turn the product off until the cleaning process has finished. You might need to
repeat the cleaning process several times to thoroughly clean the product.
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							Clean the print-cartridge area
You do not need to clean the print-cartridge area often. However, cleaning this area can improve the
quality of the printed sheets.
WARNING!Before changing the separation pad, turn the product off, disconnect the power cord from
the wall outlet, and then wait for the product to cool.
1. Disconnect the power cord from the product. Open the print-cartridge door, and then remove the
print cartridge.
CAUTION: Do not touch the black-sponge transfer roller inside the product. Doing so can
damage the product.
CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece
of paper.
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							2.With a dry, lint-free cloth, wipe any residue from the paper-path area and the print-cartridge cavity.
3.Reinstall the print cartridge, and then close the print-cartridge door.
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							4.Disconnect the power cord.
Clean the exterior
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the product.
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							Solve performance problems
ProblemCauseSolution
Pages print, but are totally blank.The cartridge pull tab or the sealing tape
might still be in the print cartridge.Verify that the cartridge pull tab and tape
have been removed completely from the
print cartridge.
The document might contain blank
pages.Check the document that you are printing
to see if content appears on all of the
pages.
The product might be malfunctioning.To check the product, print a
Configuration page.
Pages print very slowly.Heavier paper types can slow the print
job.Print on a different type of paper.
Complex pages can print slowly.
Narrow or small paper can print slowly.Proper fusing might require a slower print
speed to make sure that the best print
quality is achieved.
Using the FastRes 1200 print quality
setting can cause slow printing.1.Open the print driver, and then click
the Properties  or Preferences
button.
2. Click the  Paper/Quality  tab, and
then use the  Print Quality  drop-
down list to select a lower resolution
setting.
3. Click the  OK button or the Apply
button to accept the setting.
Pages did not print. The product might not be pulling paper
correctly.Make sure that paper is loaded in the tray
correctly.
The paper is jamming in the product.Clear the jam. See Clear jamson page 107.
The USB cable might be defective or
incorrectly connected.● Disconnect the USB cable at both
ends, and then reconnect it.
● Try printing a job that has printed in
the past.
● Try using a different USB cable.
Other devices are running on the
computer. The product might not share a USB port.
If you have an external hard drive or
switchbox that is connected to the same
port as the product, the other product
might be interfering. To connect and use
the product, disconnect the other
product, or use two USB ports on the
computer.
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							Solve connectivity problems
Solve direct-connect problems
If you have connected the product directly to a computer, check the USB cable.
●Verify that the cable is connected to the computer and to the product.
● Verify that the cable is not longer than 2 m (6.56 ft). Replace the cable if necessary.
● Verify that the cable is working correctly by connecting it to another product. Replace the cable if
necessary.
Solve wireless problems
NOTE:
HP LaserJet Professional P1100w Printer series only
The installation program cannot detect the product during the setup process.
Cause
Solution
The product is off.Verify that the product is on and ready. Restart the product if
necessary.
The product is too far away from the wireless router or access
point.Move the product closer to the wireless router or access point.
A personal firewall program is blocking communication.Temporarily disable the firewall program to install the product.
Re-enable the firewall program once the product installation is
complete. If disabling the firewall allows you to communicate
with the product, you might want to assign the product a static
IP address, and then re-enable the firewall. For information
about firewalls that are used in an HP environment, see
www.hp.com/support/XP_firewall_information .
The product is not communicating with the wireless router or
access point. ●
Verify that the wireless  light is on. If it is not on, press
the wireless 
 button.
● Move the product closer to the wireless router or access
point, and then try again.
● Restore the default wireless settings.
a.
Turn the product off.
b. Press and hold the wireless 
 button and the
cancel 
 button, and then turn the product on.
c. Hold the buttons until all the lights blink in unison,
and then release the buttons.
If the error persists, uninstall the product, and then re-run the
installer program. When prompted for network settings,
provide the settings, and then continue the installation.
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							The product cannot connect to the wireless network.
Cause
Solution
The product wireless settings and the network settings do not
match.You might need to configure the product network settings
manually. Verify that you know the following network settings:
●Communication mode
● Network name (SSID)
● Channel (ad-hoc networks only)
● Authentication type
Use the Wireless Configuration utility to configure the product
to print on wireless network.
If the error persists, uninstall the product, and then re-run the
installer program. When prompted for network settings,
provide the settings, and then continue the installation.
The wireless router or access poi nt is configured with a media
access control (MAC) filter that is denying the product access
to the network. Configure the wireless router or access point so that the list of
accepted MAC addresses includes the product hardware
address. Refer to the device owners manual for help.
The wireless connection is sometimes disabled.
Cause
Solution
The product environment might be affecting wireless
communication. The following situations can affect wireless
communication:
●
A concrete or metal framed wall stands between the
product and the wireless router or access point.
● Televisions, computer appliances, microwave ovens,
intercoms, mobile/cellular phones, battery chargers, and
AC power adapters are installed close to the network.
● A broadcast station or high-tension wire is located close
to the network.
● A fluorescent light that is near the network is being
switched on or off. Move the product to a location where it can receive a steady
signal from the wireless router or access point. Or you might
need to move the wireless router or access point.
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							Service mode functions
Product resets
HP LaserJet Professional P1100w Printer series only.
To restore the product to the factory-default settings, follow these steps.
NOTE:This procedure does not reset page counts, service IDs, or other static product values.
1.Turn the product off.
2. Turn the product on, and while it is initializing press and hold the cancel 
 button and wireless
 button at the same time for about 10 to 15 seconds (all of the LEDs will blink in unison until the
buttons are released).
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