HP OfficeJet Pro L7400 User Manual

NOTE:The availability of ink cartridges varies by country/region. If you live in Europe, go to
www.hp.com/eu/hard-to-find-supplies to locate information on HP ink cartridges.
Printheads
HP 88 Black and YellowC9381A
HP 88 Magenta and CyanC9382A
HP media
To order media such as HP Premium Plus Photo Paper or HP Premium Paper, go to www.hp.com.
Choose your country/region, and then select Buy or Shopping.
Supplies 87
 

B
Support and warranty
The information in Maintain and troubleshoot suggests solutions to common problems. If your
device is not operating correctly and those suggestions did not solve your problem, try using one
of the following support services to obtain assistance.
This section contains the following topics:
•
Hewlett-Packard limited warranty statement
•
Obtain electronic support
•
Obtain HP telephone support
•
Prepare the device for shipment
•
Pack the device
88 Support and warranty
 

Hewlett-Packard limited warranty statement
Hewlett-Packard limited warranty statement89
 

Obtain electronic support
To find support and warranty information, go to the HP Web site at www.hp.com/support. If
prompted, choose your country/region, and then click Contact HP for information on calling for
technical support.
This Web site also offers technical support, drivers, supplies, ordering information and other
options such as:
• Access online support pages.
• Send HP an e-mail message for answers to your questions.
• Connect with an HP technician by using online chat.
• Check for software...

Support process
If you have a problem, follow these steps
1.Check the documentation that came with the device.
2.Visit the HP online support Web site at 
www.hp.com/support. HP online support is available
to all HP customers. It is the fastest source for up-to-date device information and expert
assistance and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the HP All-in-One
• Valuable troubleshooting information for common problems...

Appendix B
92 Support and warranty
 

Placing a call
Call HP support while you are in front of the computer and the HP All-in-One. Be prepared to
provide the following information:
• Model number (located on the label on the front of the device)
• Serial number (located on the back or bottom of the device)
• Messages that appear when the situation occurs
• Answers to these questions:
• Has this situation happened before?
• Can you re-create it?
• Did you add any new hardware or software to your computer at about the time that this
situation...

HP Quick Exchange Service (Japan)
For instructions on how to pack your device for exchange, see Pack the device.
Call HP Korea customer support
Appendix B
94 Support and warranty
 

Prepare the device for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are requested
to send the device in for service, make sure you remove and keep the following items before
returning your device:
• The ink cartridges and printheads
• The control-panel faceplate
• The power cord, USB cable, and any other cable connected to the device
• Any paper loaded in the input tray
• Remove any originals you might have loaded in the device
This section contains the...

3.Remove the ink cartridges from their slots by grasping each between your thumb and
forefinger and pulling it firmly toward you.
4.Place the ink cartridges in an airtight plastic container so they will not dry out, and put them
aside. Do not send them with the device unless the HP customer support call agent instructs
you to.
5.Close the ink cartridge door and wait a few minutes for the print carriage to move back to its
home position (on the left side).
6.After the scanner is idle and has returned to...