HP OfficeJet Pro K8600dn User Manual

							A
HP supplies and accessories
This section provides information on HP supplies and accessories for the device. The information
is subject to changes, visit the HP Web site (www.hpshopping.com) for the latest updates. You
may also make purchases through the Web site.
•
Order printing supplies online
•
Accessories
•
Supplies
Order printing supplies online
Besides the HP Web site, you may order printing supplies using the following tools:
•Embedded Web server: Click the Order Supplies button from any page in the embedded
Web server.
•Toolbox (Windows): On the Estimated Ink Level tab, click Shop Online.
•HP Printer Utility (Mac OS): Click Supplies Status from the Information and Support
panel, click the Shop for HP Supplies drop-down menu, and then choose Online.
Accessories
HP automatic two-sided
printing accessoryCB017AAuto-duplexer allowing printing on
both sides of a sheet of paper
automatically
HP Wireless Printing
Upgrade KitQ6236AAllows wired computers to
communicate wirelessly with the
device.
HP Jetdirect en1700 External
Print Server with IPv6J7988GExternal print server
HP Jetdirect 175x Print
Server-Fast EthernetJ6035GExternal print server (USB 1.0)
HP Jetdirect en3700 Fast
Ethernet Print ServerJ7942GExternal print server (USB 2.0)
HP Jetdirect ew2400 802.11g
Wireless Print Server (USB
2.0)J7951GWireless or wired external print server
Supplies
This section covers the following topics:
•
Ink cartridges
•
Printheads
•
HP media
Ink cartridges
The availability of ink cartridges varies by country/region. The ink cartridges might come in
different sizes. To obtain a list of supported ink cartridges for your device, print the self-test
HP supplies and accessories77
 
						

							diagnostic page and read the information in the ink cartridge status section. For more information,
see Understand the self-test diagnostic page.
You can find the ink cartridge number in the following places:
• On the self-test diagnostic page (see 
Understand the self-test diagnostic page).
• On the label of the ink cartridge you are replacing.
• On the Information page of the embedded Web server (see 
Embedded Web server).
•Windows: From the Toolbox, if you have bidirectional communication, click the Estimated
Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details.
•Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support
panel, and then click Retail Supplies Information.
Printheads
HP 88 Black and Yellow Officejet PrintheadC9381
HP 88 Magenta and Cyan Officejet PrintheadC9382
HP media
To order media such as HP Premium Plus Photo Paper or HP Premium Paper, go to www.hp.com.
Choose your country/region, and then select Buy or Shopping. Appendix A
78
HP supplies and accessories
 
						

							B
Support and warranty
The information in Maintain and troubleshoot suggests solutions to common problems. If your
device is not operating correctly and those suggestions did not solve your problem, try using one
of the following support services to obtain assistance.
This section contains the following topics:
•
Hewlett-Packard limited warranty statement
•
Obtain electronic support
•
Obtain HP telephone support
•
Prepare the device for shipment
•
Pack the device
Support and warranty79
 
						

							Hewlett-Packard limited warranty statement
Appendix B
80
Support and warranty
 
						

							Obtain electronic support
To find support and warranty information, go to the HP Web site at www.hp.com/support. If
prompted, choose your country/region, and then click Contact HP for information on calling for
technical support.
This Web site also offers technical support, drivers, supplies, ordering information and other
options such as:
• Access online support pages.
• Send HP an e-mail message for answers to your questions.
• Connect with an HP technician by using online chat.
• Check for software updates.
You can also obtain support from the Toolbox (Windows) or the HP Printer Utility (Mac OS),
which provide easy, step-by-step solutions to common printing problems. For more information,
see 
Toolbox (Windows) or HP Printer Utility (Mac OS).
Support options and availability vary by product, country/region, and language.
Obtain HP telephone support
During the warranty period, you may obtain assistance from the HP Customer Care Center.
This section contains the following topics:
•
Before you call
•
Support process
•
HP support by phone
•
Additional warranty options
•
HP Quick Exchange Service (Japan)
Before you call
Visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product
fixes and updates.
To assist our Customer Care Center representatives to serve you better, prepare the following
information if you need to call HP.
1.Print the self-test diagnostic page of the device. For more information, see 
Understand theself-test diagnostic page. If the device does not print, get the following information ready:
• Device model
• Model number and serial number (check the back of the device)
2.Check the operating system that you are using, such as Windows XP.
3.If the device is connected to the network, check the network operating system.
4.Note how the device is connected to your system, such as through USB or network
connection.
5.Obtain the version number of the printer software. (To find the version number of the printer
driver, open the printer settings or properties dialog box, and click the About tab.)
6.If you have a problem printing from a particular application, note the application and version
number.
Obtain HP telephone support81
 
						

							Support process
If you have a problem, follow these steps
1.Check the documentation that came with the HP Printer.
2.Visit the HP online support Web site at 
www.hp.com/support. HP online support is available
to all HP customers. It is the fastest source for up-to-date device information and expert
assistance and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the HP Printer
• Valuable HP Printer and troubleshooting information for common problems
• Proactive device updates, support alerts, and HP newsgrams that are available when
you register the HP Printer
3.Call HP support. Support options and availability vary by device, country/region, and language.
HP support by phone
This section contains the following topics:
•
Phone support period
•
Telephone support numbers
•
Placing a call
•
After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico). To determine the duration of phone support in Europe, the Middle East, and
Africa, go to 
www.hp.com/support. Standard phone company charges apply.
Telephone support numbers
In many locations, HP provides toll free telephone support during the warranty period. However,
some of the support numbers might not be toll free.
For the most current list of telephone support numbers, see 
www.hp.com/support.
Placing a call
Call HP support while you are in front of the computer and the HP Printer. Be prepared to provide
the following information:
• Model number (located on the label on the front of the HP Printer)
• Serial number (located on the back or bottom of the HP Printer)
• Messages that appear when the situation occurs
• Answers to these questions:
◦Has this situation happened before?
◦Can you re-create it?
◦Did you add any new hardware or software to your computer at about the time that this
situation began?
◦Did anything else occur prior to this situation (such as a thunderstorm, HP Printer was
moved, etc.)?
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be
available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call
the support phone number for your country/region to learn more about support options. Appendix B
82
Support and warranty
 
						

							Additional warranty options
Extended service plans are available for the HP Printer at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for
information about the extended service plans.
HP Quick Exchange Service (Japan)
For instructions on how to pack your device for exchange, see Pack the device.
Prepare the device for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are requested
to send the device in for service, make sure you remove and keep the following items before
returning your device:
• The ink cartridges and printheads
• The power cord, USB cable, and any other cable connected to the device
• Any paper loaded in the input tray
• Remove any originals you might have loaded in the device
This section contains the following topics:
•
Remove the ink cartridges and printheads before shipment
Remove the ink cartridges and printheads before shipment
Before you return the device, make sure you remove your ink cartridges and printheads.
Prepare the device for shipment83
 
						

							NOTE:This information does not apply to customers in Japan.
To remove ink cartridges before shipment
1.Turn on the device and wait until the print carriage is idle and silent. If the device will not turn
on, skip this step and go to step 2.
NOTE:If the device does not turn on, you can unplug the power cord and then
manually slide the print carriage to the far right side to remove the ink cartridges.
2.Gently pull open the ink cartridge cover.
3.Remove the ink cartridges from their slots by grasping each between your thumb and
forefinger and pulling it firmly toward you.
4.Place the ink cartridges in an airtight plastic container so they will not dry out, and put them
aside. Do not send them with the device unless the HP customer support call agent instructs
you to.
5.Close the ink cartridge door and wait a few minutes for the print carriage to move back to its
home position (on the left side).
6.Press the Power button to turn off the device.
To remove printheads before shipment
1.Open the cover.
2.
If the carriage does not move to the left automatically, press and hold the 
 (Resume
button) until the carriage moves to the left. Wait for the carriage to stop moving, and then
unplug the power cord from the printer. Appendix B
84
Support and warranty
 
						

							3.Lift the printhead latch.
4.Lift the handle of a printhead and use it to pull the printhead out of its slot.
5.Place the printheads in an airtight plastic container so they will not dry out, and put them
aside. Do not send them with the device unless the HP customer support call agent instructs
you to.
6.Close the cover.
7.Press the Power button to turn off the device.
Pack the device
Complete the following steps after you have prepared the device for shipment.
To pack the device
1.If available, pack the device for shipment by using the original packaging materials, or use
the packaging materials that came with your replacement device.
Pack the device85
 
						

							If you do not have the original packaging materials, please use other adequate packaging
materials. Shipping damage caused by improper packaging and/or improper transportation is
not covered under the warranty.
2.Place the return shipping label on the outside of the box.
3.Include the following items in the box:
• A complete description of symptoms for service personnel (samples of print quality
problems are helpful).
• A copy of the sales slip or other proof of purchase to establish the warranty coverage
period.
• Your name, address, and a phone number where you can be reached during the day. Appendix B
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Support and warranty