HP OfficeJet Pro K8600dn User Manual

							1. General Information: Shows information about the current status and connection
type of the network, and other information, such as the URL of the embedded Web
server and the hardware address of the device.
Network Status: This setting can be Ready or Offline. When the setting is
Offline, it implies either that the IP is being assigned or negotiated by the DNS
server, or that the AutoIP or the network is not available.
2. 802.3 Wired: Shows information about your wired network and on how the device
is configured, such as IP address, subnet mask, default gateway, server, and
service name. Also contains a Configured By field, which shows AutoIP if the
device is connected to a peer-to-peer network, and DHCP if the device is
assigned an IP address or is configured by a DHCP server.
3. Network Status: Shows whether LPD, mDNS, SLP, SNMP, and WINS are
enabled or disabled.
• Line Printer Daemon (LPD) refers to the protocol and programs associated
with line-printer spooling services that may be installed on various TCP/IP
systems.
• Multicast Domain Name System (mDNS) services are typically used on small
networks for IP address and name resolution (through UDP port 5353) where a
conventional DNS server is not used.
• Service Location Protocol (SLP) is an Internet standard network protocol that
provides a framework to allow networking applications to discover the
existence, location, and configuration of networked services in enterprise
networks.
• Simple Network Management Protocol (SNMP) is used by network
management applications for device management. The device supports
SNMPv1 protocol on IP networks.
• The Windows Internet Naming Service (WINS) server provides Internet
Protocol (IP) address and name resolution services for network computers and
devices.
To print the network configuration page
•Control panel: To print this page, press 
 on the control panel for 3 seconds.
•Embedded Web server: Click Settings tab, click Reports in the left pane, select
Network Configuration Page from the drop-down list, and then click the Apply
button.
Configure the device (Windows)
You can connect the device directly to a computer, or you can share the device among
other users on a network.
NOTE:Microsoft Internet Explorer 6.0 or later must be installed on the computer
system to run the installation program.
In addition, you must have administrator privileges to install a printer driver on
Windows 2000, Windows XP, Windows Vista, or Windows Server 2003.
When setting up the device, HP recommends that you connect it after you install the
software because the installation program is designed to provide you with the easiest
Configure the device (Windows)37
 
						

							setup experience. However, if you have connected the cable first, see To connect the
device before installing the software.
Direct connection
You can connect the device directly to your computer using a USB cable.
NOTE:If you install the device software and connect the device to a computer
running Windows, you can connect additional devices to the same computer with
USB cables without reinstalling the device software.
When setting up the device, HP recommends that you connect the device after you
install the software because the installation program is designed to provide you with
the easiest setup experience. However, if you have connected the cable first, see 
To
connect the device before installing the software.
To install the software before connecting the device (recommended)
1.Close any applications that are running.
2.Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD
menu does not start automatically, double-click the setup icon on the Starter CD.
3.On the CD menu, click Install and follow the onscreen instructions.
4.When prompted, turn on the device and connect it to the computer using a USB
cable. The Found New Hardware wizard appears on the computer screen, and
the device icon is created in the Printers folder.
NOTE:You may connect the USB cable at a later time when you need to use the
device.
You can also share the device with other computers using a simple form of
networking known as locally shared networking. For more information, see 
To
share the device on a locally shared network.
To connect the device before installing the software
If you connected the device to the computer before installing the device software, the
Found New Hardware wizard displays on the computer screen.
NOTE:If you turned on the device, do not turn it off or unplug the cable from the
device while the installation program is running. If you do so, the installation
program will not finish.
1.In the Found New Hardware dialog box that displays methods for locating the
printer driver, select the Advanced option, and then click Next.
NOTE:Do not allow the Found New Hardware wizard to perform an
automatic search for the printer driver.
2.Select the check box for specifying the driver location, and ensure that the other
check boxes are clear.
3.Insert the Starter CD into the CD drive. If the CD menu appears, close it.
4.Browse to locate the root directory on the Starter CD (for example, D), and then
click OK.
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38 Configure and manage
 
						

							5.Click Next and follow the onscreen instructions.
6.Click Finish to close the Found New Hardware wizard. The wizard automatically
starts the installation program (this might take a short while).
7.Complete the installation process.
NOTE:You can also share the device with other computers using a simple form
of networking known as locally shared networking. For more information, see 
To
share the device on a locally shared network.
To share the device on a locally shared network
In a locally shared network, the device is connected directly to the USB connector of a
selected computer (known as the server) and is shared by other computers (clients).
NOTE:When sharing a directly connected device, use the computer with the
newest operating system as the server. For example, if you have a computer
running Windows XP and another computer running an older version of Windows,
use the computer running Windows XP as the server.
Use this configuration only in small groups or when usage is low. The connected
computer is slowed down when many users print to the device.
1.Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
2.Right-click the device icon, click Properties, and then click the Sharing tab.
3.Click the option to share the device, and give it a share name.
4.To share the device with client computers that use other versions of Windows,
click Additional Drivers to install those drivers as a convenience to the users. You
must have the Starter CD in your CD drive.
Network connection
If the device has network capability, it can be shared in a network environment by
connecting it directly to the network. This type of connection offers the ability to
manage the device using the embedded Web server from any computer on the
network.
NOTE:Microsoft Internet Explorer 6.0 or later must be installed on the computer
system to run the installation program.
Choose the installation option for the type of network you have:
•Client/server network: If your network has a computer acting as a dedicated print
server, install the device software on the server, and then install the device
software on the client computers. For more information see 
To install the device on
a network and To install the device software on client computers. This method
does not allow you to share the full functionality of the device. Client computers
can only print from the device.
•Peer-to-peer network: If you have a peer-to-peer network (a network without a
dedicated print server), install the software on the computers that will be using the
device. For more information, see 
To install the device on a network.
Configure the device (Windows)39
 
						

							In addition, you can connect to a network printer on both types of networks using the
Add Printer wizard in Windows. For more information, see 
To install the printer driver
using Add Printer.
To install the device on a network
Use the following steps to install the device software in the following networking
scenarios:
You have a peer-to-peer network (a network without a dedicated print server)
1.Remove the protective cover from the devices network port and connect the
device to the network.
2.Close any third-party firewall and any applications that are running on the
computer system that are acting as the print server.
3.Insert the Starter CD into the CD drive. The CD menu starts automatically. If the
CD menu does not start automatically, browse to the CD drive of the computer and
double-click Setup.exe.
4.On the CD menu, click Install, and then follow the onscreen instructions.
5.On the Connection Type screen, select Wired network/Wireless, and then click
Next.
6.Follow the onscreen instructions to complete the installation.
NOTE:To share the device with Windows client computers, see To install the
device software on client computers and To share the device on a locally shared
network.
To install the device software on client computers
After printer drivers are installed on the computer that is acting as the print server, the
printing functionality can be shared. Individual Windows users who want to use the
network device must install the software on their computers (clients).
A client computer can connect to the device in the following ways:
• In the Printers folder, double-click the Add Printer icon and follow the instructions
for a network installation. For more information, see 
To install the printer driver
using Add Printer.
• On the network, browse to the device and drag it to your Printers folder.
• Add the device and install the software from the INF file on your network. On the
Starter CD, the INF files are stored in the root directory of the CD.
To install the printer driver using Add Printer
1.Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
2.Double-click Add Printer, and then click Next.
3.Select Network Printer or Network Printer Server.
4.Click Next.
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							5.Do one of the following:
Type in the network path or queue name of the shared device, and then click Next.
Click Have Disk when prompted to select the device model.
Click Next and locate the device in the list of shared printers.
6.Click Next and follow the onscreen instructions to complete the installation.
To install the device in a pure IPV6 network environment
If you are connecting the device to a Windows XP or Windows Vista computer on a
pure IPV6 network, follow these instructions to install the printer driver.
NOTE:If you attempt to install the device software from the Starter CD, you will
not be able to find the device and complete the software setup.
NOTE:In pure IPv6 network environment, only the printer driver is available.
Other device software features such as Toolbox and Solution Center will not be
available.
To install the device drive on Windows XP
1.Connect the HP device to your network.
2.Install the HP Standard TCP/IP port monitor from the util\ipv6 folder on the Starter
CD.
NOTE:Click Next, if you see a dialog stating that the device cannot be
identified.
3.Print a network configuration page from the device to obtain the IP address. For
more information, see 
Understand the network configuration page.
4.In the Windows Add Print Wizard, create a local printer and select HP Standard
TCP/IP Port.
5.When prompted, type the Stateless IPv6 address of the HP device printed on the
Network configuration page. For example, 2001:DB8:1::4A50:33GFF:FE32:3333.
NOTE:The device status is not available in pure IPv6 network environment
running Windows XP.
To install the printer driver on Windows Vista
1.Click Start and then Network.
2.Right-click on the device you are installing, and then click Install.
3.When prompted for the printer driver, select the root level of the Starter CD.
Configure the device (Mac OS)
You can use the device with a single Macintosh computer using a USB cable, or you
can share it among other users on a network.
This section contains the following topics:
•
To install the software for network or direct connection
•
To share the device on a locally shared network
Configure the device (Mac OS)41
 
						

							To install the software for network or direct connection
1.Connect the device to your computer with a USB cable.
2.Insert the Starter CD into the CD drive. Double-click the CD icon on the desktop,
and then double-click the setup icon. Also, you can locate the Installer folder on
the Starter CD.
3.Click Install Software and follow the onscreen instructions.
4.If necessary, share the device with other Macintosh computer users.
•Direct connection: Share the device with the other Macintosh computer
users. For more information, see 
To share the device on a locally shared
network.
•Network connection: Individual Macintosh computer users who want to use
the device on the network must install the device software on their computers.
To share the device on a locally shared network
When you connect the device directly, you can share it with other computers using a
simple form of networking known as locally shared networking. Use this configuration
only in small groups or when usage is low. The connected computer is slowed down
when many users print to the device.
Basic requirements for sharing in the Mac OS environment include the following items:
• The Macintosh computers must be communicating on the network using TCP/IP,
and they must have IP addresses. (AppleTalk is not supported.)
• The device that is being shared must be connected to a built-in USB port on the
host Macintosh computer.
• Both the host Macintosh computer and the client Macintosh computers that are
using the shared device must have device sharing software installed, and the
driver or PPD for the device that is installed. (You can run the installation program
to install the device sharing software and associated Help files.)
For more information about USB device sharing, see the support information on the
Apple Web site (
www.apple.com) or the Apple Macintosh Help on the computer.
To share the device among computers running Mac OS
1.Turn on printer sharing on all Macintosh computers (host and clients) that are
connected to the printer. Depending on the OS version you are using, do one of
the following:
•Mac OS 10.3: Open System Preferences, click Print & Fax, and then check
the box next to Share my printers with other computers.
•Mac OS 10.4: Open System Preferences, click Print & Fax, click the Sharing
tab, check the box next to Share these printers with other computers, and
then select the printer to be shared.
2.To print from the other Macintosh computers (the clients) on the network, do the
following:
a. Click File, and then select Page Setup in the document you want to print.
b. In the drop-down menu next to Format for, select Shared Printers, and then
select your device.
c. Select the Paper Size, and then click OK.
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							d. In the document, click File, and then select Print.
e. From the drop-down menu next to Printer, select Shared Printers, and then
select your device.
f. Make additional settings, if necessary, and then click Print.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer
before prompted by the software installation screen, you might need to uninstall and
then reinstall the software. Do not simply delete the device application files from your
computer. Make sure to remove them properly using the uninstall utility provided when
you installed the software that came with the device.
There are three methods to uninstall the software on a Windows computer, and one
method to uninstall on a Macintosh computer.
To uninstall from a Windows computer, method 1
1.Disconnect the device from your computer. Do not connect it to your computer until
after you have reinstalled the software.
2.Press the Power button to turn off the device.
3.On the Windows taskbar, click Start, select Programs or All Programs, select
HP, select the device you want to uninstall, and then click Uninstall.
4.Follow the onscreen instructions.
5.If you are asked whether you would like to remove shared files, click No.
Other programs that use these files might not work properly if the files are deleted.
6.Restart your computer.
7.To reinstall the software, insert the device Starter CD into your computers CD-
ROM drive, follow the onscreen instructions, and also see 
To install the software
before connecting the device (recommended).
8.After the software is installed, connect the device to your computer.
9.Press the Power button to turn the device on.
After connecting and turning on the device, you might have to wait several minutes
for all of the Plug and Play events to complete.
10.Follow the onscreen instructions.
When the software installation is complete, the HP Digital Imaging Monitor icon
appears in the Windows system tray.
To uninstall from a Windows computer, method 2
NOTE:Use this method if Uninstall is not available in the Windows Start menu.
1.On the Windows taskbar, click Start, select Settings, select Control Panel, and
then click Add/Remove Programs.
- Or -
Click Start, click Control Panel, and then double-click Programs and Features.
2.Select the device you want to uninstall, and then click Change/Remove or
Uninstall/Change.
3.Disconnect the device from your computer.
Uninstall and reinstall the software 43
 
						

							4.Restart your computer.
NOTE:It is important that you disconnect the device before restarting your
computer. Do not connect the device to your computer until after you have
reinstalled the software.
5.Insert the device Starter CD into your computers CD-ROM drive and then start the
Setup program.
6.Follow the onscreen instructions and also see 
To install the software before
connecting the device (recommended).
To uninstall from a Windows computer, method 3
NOTE:Use this method if Uninstall is not available in the Windows Start menu.
1.Insert the device Starter CD into your computers CD-ROM drive, and then start
the Setup program.
2.Disconnect the device from your computer.
3.Select Uninstall and follow the onscreen directions.
4.Restart your computer.
NOTE:It is important that you disconnect the device before restarting your
computer. Do not connect the device to your computer until after you have
reinstalled the software.
5.Start the Setup program for the device again.
6.Select Install.
7.Follow the onscreen instructions and also see 
To install the software before
connecting the device (recommended).
To uninstall from a Macintosh computer
1.Launch HP Device Manager.
2.Click Information and Settings.
3.Select Uninstall your HP Software from the pull-down menu.
Follow the onscreen instructions.
4.After the software is uninstalled, restart your computer.
5.To reinstall the software, insert the device Starter CD into your computers CD-
ROM drive.
6.On the desktop, open the CD-ROM, and then double-click HP Installer.
7.Follow the onscreen instructions and also see 
To install the software for network or
direct connection.
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44 Configure and manage
 
						

							5 Maintain and troubleshoot
This section contains the following topics:
•
Supported ink cartridges
•
Replace the ink cartridges
•
Maintain the printheads
•
Store printing supplies
•
Troubleshooting tips and resources
•
Solve printing problems
•
Poor print quality and unexpected printouts
•
Solve paper-feed problems
•
Solve device management problems
•
Troubleshoot installation issues
•
Clear jams
Supported ink cartridges
The availability of ink cartridges varies by country/region. The ink cartridges might
come in different sizes. To obtain a list of supported ink cartridges for your device,
print the self-test diagnostic page and read the information in the ink cartridge status
section. For more information, see 
Understand the self-test diagnostic page.
You can find the ink cartridge number in the following places:
NOTE:Ink from the cartridges is used in the printing process in a number of
different ways, including in the initialization process, which prepares the device and
cartridges for printing, and in printhead servicing, which keeps print nozzles clear
and ink flowing smoothly. In addition, some residual ink is left in the cartridge after
it is used. For more information see 
www.hp.com/go/inkusage.
• On the self-test diagnostic page (see Understand the self-test diagnostic page).
• On the label of the ink cartridge you are replacing.
• On the Information page of the embedded Web server (see 
Embedded Web
server).
•Windows: From the Toolbox, if you have bidirectional communication, click the
Estimated Ink Levels tab, scroll to display the Cartridge Details button, and then
click Cartridge Details.
•Mac OS: From the HP Printer Utility, click Supply Info from the Information and
Support panel, and then click Retail Supplies Information.
Replace the ink cartridges
You can check the estimated ink levels from the Toolbox (Windows), the HP Printer
Utility (Mac OS), or the embedded Web server. For information about using these
tools, see 
Use device management tools. You can also print the self-test diagnostic
page to view this information (see 
Understand the self-test diagnostic page).
Maintain and troubleshoot 45
 
						

							NOTE:The ink levels shown are an estimate only. Actual ink volumes may vary.
After removing a cartridge from its package, install it right away. Do not remove a
cartridge from the device for long periods of time.
To find out which ink cartridges work with your device, see 
Supplies.
To replace the ink cartridges
1.Gently pull open the ink cartridge cover.
2.Remove the ink cartridge that requires replacement by grasping it between your
thumb and forefinger and pulling it firmly toward you.
3.Remove the new ink cartridge from its package.
4.Align the cartridge with its color-coded slot and insert the cartridge into the slot.
Press down firmly on the cartridge to ensure proper contact.
5.Close the ink cartridge cover.
Maintain the printheads
If printed characters are incomplete, or dots or lines are missing from printouts, ink
nozzles might be clogged and you might need to clean the printheads.
Chapter 5
46 Maintain and troubleshoot