HP OfficeJet Pro K8600dn User Manual

							Verify installation preliminaries
• Make sure to use the Starter CD that contains the correct installation software for
your operating system.
• Before installing software, make sure that all other programs are closed.
• If the computer does not recognize the path to the CD-ROM drive that you type,
make sure that you are specifying the correct drive letter.
• If the computer cannot recognize the Starter CD in the CD-ROM drive, inspect the
Starter CD for damage. You can download the device driver from the HP Web site
(
www.hp.com/support).
NOTE:After correcting any problems, run the installation program again.
Solve network problems
General network troubleshooting
• If you are unable to install the device software, verify that:
◦All cable connections to the computer and the device are secure.
◦The network is operational and the network hub is turned on.
◦All applications, including virus protection programs, spyware protection
programs, and firewalls, are closed or disabled for computers running Windows.
◦Make sure the device is installed on the same subnet as the computers that
will be using the device.
◦If the installation program cannot discover the device, print the network
configuration page and enter the IP address manually in the installation
program. For more information, see 
Understand the network configuration page.
• If you are using a computer running Windows, make sure that the network ports
created in the device driver match the device IP address:
◦Print the device’s network configuration page.
◦Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
◦Right-click the device icon, click Properties, and then click the Ports tab.
◦Select the TCP/IP port for the device, and then click Configure Port.
◦Compare the IP address listed in the dialog box and make sure it matches the
IP address listed on the network configuration page. If the IP addresses are
different, change the IP address in the dialog box to match the address on the
network configuration page.
◦Click OK twice to save the settings and close the dialog boxes.
Problems connecting to a wired network
If the Link light on the network connector does not turn on, make sure that all of the
“General network troubleshooting” conditions are met.
Troubleshoot installation issues67
 
						

							Clear jams
Occasionally, media becomes jammed during a job. Try the following remedies before
you attempt to clear the jam.
WARNING!Do not reach into the device when it is on or when the carriage is
stuck. When you open the print carriage access door, the carriage should return to
its position on the right side of the device. If it does not move to the right, turn off
the device before you remove any jam.
• Make sure that you are printing with media that meets specifications. For more
information, see 
Select print media.
• Make sure that you are printing with media that is not wrinkled, folded, or damaged.
• Make sure that the input trays are loaded correctly and are not too full. For more
information, see 
Load media.
•
Clear a jam in the device
•
Tips for avoiding jams
Clear a jam in the device
To clear a jam
1.Remove all media from the output tray.
2.Check the rear access panel or the duplexer.
a. Push the button on either side of the rear access panel or the duplexer, and
then remove the panel or unit.
b. Locate any jammed media inside the device, grasp it with both hands and then
pull it towards you.
Chapter 5
68 Maintain and troubleshoot
 
						

							c. If the jam is not there, push the latches inwards to remove the cover. If the jam
is inside the duplexer, carefully remove it. Close the cover.
d. Reinsert the rear access panel or the duplexer into the device.
3.If you cannot locate the jam, lift the output tray and check for a jam in Tray 1. If
media is jammed in the tray, do the following:
a. Raise the output tray.
b. Pull the paper towards you.
c. Lower the output tray.
4.Open the print carriage access door. If there is paper remaining inside the device,
ensure the carriage has moved to the right of the device, free any paper scraps or
wrinkled media, and pull the media towards you through the top of the device.
WARNING!Do not reach into the device when it is on and the carriage is
stuck. When you open the print carriage access door, the carriage should
return to its position on the right side of the device. If it does not move to the
right, turn off the device before you remove any jam.
5.After clearing the jam, close all covers, turn on the device (if you turned it off) and
resend the print job.
Tips for avoiding jams
• Make sure that nothing is blocking the paper path.
• Do not overload the trays. For more information, see 
Understand specifications for
supported media.
• Load paper properly and when the device is not printing. For more information, see
Load media.
• Do not use media that is curled or crumpled.
Clear jams69
 
						

							• Always use media that conforms with specifications. For more information, see
Select print media.
• Make sure the output tray is not overly full.
• Make sure media is aligned against the right side of a tray.
• Make sure the media length and width guides are adjusted snugly against the
media, but do not crinkle or bend it.
Chapter 5
70 Maintain and troubleshoot
 
						

							6
Control-panel lights reference
The control-panel lights indicate status and are useful for diagnosing printing
problems. This section contains information about the lights, what they indicate, and
what action to take if necessary.
•
Interpreting control-panel lights
•
Interpreting network connector lights
Interpreting control-panel lights
1Out of paper light
2Door open light
3Paper jam light
4Cancel button
5Resume button and light
6Power button and light
7Ink cartridge lights
8Printhead lights
Control-panel lights reference71
 
						

							Visit the HP Web site (www.hp.com/support) for the latest troubleshooting information,
or product fixes and updates.
Light description/Light patternExplanation and
recommended action
All lights are off.The device is off.
•Connect the power
cable.
•Press  (Power
button).
The Power light is on.The device is ready.
No action is required.
The Power light blinks.The device is turning
on or off, or is
processing a print job.
No action is required.
The device is pausing
for the ink to dry.
Wait for the ink to dry.
The Power light and the Resume light blink.The device carriage
has stalled.
•Open the top
cover and remove
any obstructions
(such as jammed
media).
•Press (Resume button)
to continue printing.
•If the error
persists, turn the
device off, and
then on again.
The Power light is on and the Resume light blinks.Waiting for manual
feed slot.
•Insert a sheet of
paper into the rear
manual feed slot.
•Press (Resume button)
to continue printing.
Banner paper eject.
No action required.
Chapter 6
72
Control-panel lights reference
 
						

							Light description/Light patternExplanation and
recommended action
The Power light, Resume light, and Door Open light are on.There is a cover or
door open.
•Make sure all
doors and covers
are closed.
•Press (Resume button)
to continue printing.
The Power light and the Resume light blink, and one or more of the
ink cartridge lights are on.One or more of the ink
cartridges have expired.
CAUTION:Device
services or repairs
required as a result of
using expired ink
cartridges will not be
covered under
warranty.
•Replace the
indicated ink
cartridge.
•If you choose to
use the expired ink
cartridge, press
and hold 
(Power button),
and press 
(Resume button)
three times. All
lights except the
Power light go off.
Damage that
results to the
printer from using
this cartridge is not
covered under the
warranty.
The Power light is on, and one or more of the printhead lights blink.One or more of the
printheads are missing.
•Install the
indicated
printhead, and
then try to print.
•If the error persists
after installing the
indicated
printhead, see
Device does notaccept printhead.
•If the error still
persists, replace
the indicated
printhead.
(continued)
Interpreting control-panel lights73
 
						

							Light description/Light patternExplanation and
recommended action
The Power light and one or more of the printhead lights blink.One or more of the
printheads are faulty or
need attention.
•Ensure the
indicated printhead
is properly
installed, and then
try to print.
Remove and
reinsert the
printhead if
necessary. For
more information,
see 
Device doesnot acceptprinthead.
•If the error
persists, replace
the indicated
printhead.
The Power light is on and one or more of the ink cartridge lights blink.One or more of the ink
cartridges are missing.
•Install the
indicated ink
cartridge, and then
try to print.
Remove and re-
insert the ink
cartridge a few
times if necessary.
•If the error
persists, replace
the indicated ink
cartridge.
One or more of the ink
cartridges are low on
ink and must be
replaced before you
can continue printing.
Replace the indicated
ink cartridge. For
ordering information,
see 
HP supplies andaccessories.
Chapter 6
(continued)
74
Control-panel lights reference
 
						

							Light description/Light patternExplanation and
recommended action
The Power light and one or more of the ink cartridge lights blink.One or more of the ink
cartridges are faulty or
need attention.
•Ensure the
indicated ink
cartridge is
properly installed,
and then try to
print. Remove and
re-insert the ink
cartridge a few
times if necessary.
•If the error
persists, replace
the indicated ink
cartridge.
The Power light is on, and one or more of the ink cartridge lights are
on.One or more of the ink
cartridges are low on
ink and will need to be
replaced soon.
Get new ink cartridges
and replace the
existing cartridges
when they become
empty.
The Power light is on, and the Resume and Out of paper lights blink.The device is out of
paper.
Load paper and press
 (Resume button).
The Power and Resume lights are on, and the Door open light blinks.The duplexer or rear
cover is missing.
Replace the duplexer
or rear cover.
The Power, Resume, and Paper jam lights blink.Print media is jammed
in the device.
Remove all media from
the output tray. Locate
and clear the jam. For
more information, see
Clear jams.
(continued)
Interpreting control-panel lights75
 
						

							Interpreting network connector lights
1Activity light
2Network connector
3Link light
Light description/Light patternExplanation and recommended
action
Link light is on. Activity light is off.The device is connected to the
network but is not receiving or
transmitting data over the network.
The device is turned on and idle.
No action is required.
Link light is on. Activity light blinks.The device is receiving or transmitting
data over the network.
No action is required.
Link light is off. Activity light is off.The device is turned off or is not
connected to the network.
If the device is turned off, turn on the
device. If the device is turned on and a
network cable is connected, see
Troubleshoot installation issues.
Chapter 6
76
Control-panel lights reference