HP OfficeJet Pro K550dtn User Manual

							HP Officejet Pro K550 Series
User Guide
 
						

							HP Officejet Pro K550 Series
User Guide
 
						

							Copyright Information
© 2005 Copyright Hewlett-Packard
Development Company, L.P.
Edition 1, 10/2005
Reproduction, adaptation or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.Trademark Credits
Microsoft
®, Windows®, and Windows NT®
are U.S. registered trademarks of Microsoft
Corporation.
Windows Connect NowTM is a registered
trademark of Microsoft Corporation.
Novell
® and NetWare® are registered
trademarks of Novell Corporation.
Pentium
® is a registered trademark of Intel
Corporation.
Adobe
® and Acrobat® are registered
trademarks of Adobe Systems Incorporate.
SecureEasySetupTM is a registered
trademark of HP, BroadCom and LinkSys.Safety Information
Always follow basic safety precautions
when using this product to reduce risk of
injury from fire or electric shock.
1. Read and understand all instructions in
the documentation that comes with the
printer.
2. Use only a grounded electrical outlet
when connecting this product to a power
source. If you do not know whether the
outlet is grounded, check with a qualified
electrician.
3. Observe all warnings and instructions
marked on the product.
4. Unplug this product from wall outlets
before cleaning.
5. Do not install or use this product near
water, or when you are wet.
6. Install the product securely on a stable
surface.
7. Install the product in a protected location
where no one can step on or trip over the
line cord, and the line cord cannot be
damaged.
8. If the product does not operate normally,
see 
Maintaining and troubleshooting.
9. There are no user-serviceable parts
inside. Refer servicing to qualified service
personnel.
 
						

							Table of contents
1  Getting started
Finding other resources for the product .................................................................................................2
Accessibility.............................................................................................................................................4
Understanding the printer parts...............................................................................................................5
Front view................................................................................................................................5
Control panel...........................................................................................................................6
Back view................................................................................................................................7
2  Installing the accessories
Installing the duplex unit........................................................................................................................10
Installing tray 2.......................................................................................................................................11
3  Using the printer
Selecting print media.............................................................................................................................14
Tips for selecting and using print media...............................................................................14
Understanding specifications for supported media..............................................................15
Understanding supported sizes...........................................................................15
Understanding supported media types and weights............................................17
Setting minimum margins.....................................................................................................17
Loading media.......................................................................................................................................19
Configuring trays....................................................................................................................................21
Changing print settings..........................................................................................................................22
To change settings from an application for current jobs (Windows)....................................22
To change default settings for all future jobs (Windows)......................................................22
To change settings (Mac OS)...............................................................................................22
Canceling a print job..............................................................................................................................23
Printing on both sides (duplexing).........................................................................................................24
Guidelines for printing on both sides of a page....................................................................24
To perform duplexing (Windows)..........................................................................................24
To perform automatic duplexing (Mac OS)...........................................................................25
Printing on special and custom-sized media.........................................................................................26
To print on special or custom-sized media (Windows).........................................................26
To print on special or custom-sized media (Mac OS)..........................................................26
4  Maintaining and troubleshooting
Replacing the ink cartridges..................................................................................................................30
Maintaining the printheads....................................................................................................................31
To check printhead health....................................................................................................31
To print the print quality diagnostic page..............................................................................31
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							To align the printheads.........................................................................................................33
To calibrate the linefeed.......................................................................................................33
To clean the printheads........................................................................................................33
To clean the printhead contacts manually............................................................................34
To replace the printheads.....................................................................................................36
Calibrating the color...............................................................................................................................37
Troubleshooting tips and resources......................................................................................................38
General troubleshooting tips..................................................................................................................39
Resolving printing problems..................................................................................................................40
Printer shuts down unexpectedly..........................................................................................40
All printer lights are on..........................................................................................................40
Printer is not responding (nothing prints)..............................................................................40
Printer does not accept printhead.........................................................................................41
Printer takes a long time to print...........................................................................................41
Blank page printed................................................................................................................42
Something on the page is missing or incorrect.....................................................................42
Placement of the text or graphics is wrong...........................................................................42
Poor print quality and unexpected printouts..........................................................................................44
Poor quality printouts............................................................................................................44
Meaningless characters print................................................................................................44
Ink is smearing......................................................................................................................45
Ink is not filling the text or graphics completely....................................................................45
Output is faded or dull colored..............................................................................................45
Colors are printing as black and white..................................................................................46
Wrong colors are printing......................................................................................................46
Printout shows bleeding colors.............................................................................................46
Colors do not line up properly...............................................................................................46
Lines or dots are missing from text or graphics....................................................................46
Resolving paper-feed problems............................................................................................................47
Tray cannot be inserted .......................................................................................................47
Another paper-feed problem is occurring.............................................................................47
Resolving printer management problems..............................................................................................49
Embedded Web server cannot be opened...........................................................................49
Troubleshooting installation issues.......................................................................................................50
Problems printing an alignment page...................................................................................50
Problems installing software.................................................................................................50
Problems connecting to a network........................................................................................50
Problems connecting to a wired network..............................................................................51
Problems setting up or using wireless communication.........................................................51
Clearing jams.........................................................................................................................................54
To clear a jam.......................................................................................................................54
To avoid jams........................................................................................................................56
5  Printer lights reference
Interpreting control panel lights.............................................................................................................58
Interpreting network connector lights....................................................................................................62
6  Configuring and managing the printer
Managing the printer..............................................................................................................................66
Overview of printer management tasks ...............................................................................66
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							Monitor the printer................................................................................................67
Administer the printer...........................................................................................67
Configure network settings...................................................................................68
Overview of printer management tools.................................................................................69
Embedded Web server........................................................................................69
To open the embedded Web server....................................................69
Embedded Web server pages.............................................................69
Toolbox (Windows)..............................................................................................70
To open the Toolbox...........................................................................70
Toolbox tabs .......................................................................................70
HP Printer Utility (Mac OS)..................................................................................71
To open the HP Printer Utility..............................................................71
HP Printer Utility panels......................................................................72
Network Printer Setup Utility (Mac OS)................................................................72
HP Web Jetadmin software.................................................................................72
HP Instant Support...............................................................................................73
Security and privacy............................................................................73
To gain access to HP Instant Support.................................................74
myPrintMileage....................................................................................................74
Understanding the configuration page .................................................................................................75
Configuring the printer (Windows).........................................................................................................79
Direct connection..................................................................................................................79
To install the software before connecting the printer (recommended)................79
To connect the printer before installing the software...........................................80
To share the printer on a locally shared network.................................................80
Network Connection..............................................................................................................81
To install a network printer...................................................................................81
To install the printing software on client computers.............................................82
To install the printer driver using Add Printer.......................................................82
Configuring the printer (Mac OS)..........................................................................................................83
To install the software for network or direct connection (Mac OS X (10.2, 10.3, 10.4)).. . .. .83
To share the printer on a locally shared network (Mac OS X (10.2, 10.3, 10.4)).................83
Setting up the printer for wireless communication (HP Officejet Pro K550dtwn)..................................85
Understanding 802.11 wireless network settings.................................................................85
To set up the printer on an ad hoc network (Mac OS).........................................................87
To set up the printer for wireless communication (Windows)...............................................87
To set up wireless communication using SecureEasySetup (SES).....................................88
To set up wireless communication for multiple printers (Windows only)..............................89
To turn off wireless communication......................................................................................89
Guidelines for reducing interference on a wireless network.................................................90
Guidelines for ensuring wireless network security...............................................................90
Uninstalling the printer software............................................................................................................92
To uninstall the printer software (Windows) ........................................................................92
To uninstall the printer software (Mac OS)...........................................................................92
Appendix A  HP supplies and accessories
Ordering printing supplies online...........................................................................................................96
Accessories...........................................................................................................................................97
Supplies.................................................................................................................................................98
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							Appendix B  Support and warranty
Obtaining electronic support................................................................................................................100
Obtaining HP telephone support.........................................................................................................101
Before you call....................................................................................................................101
Telephone support numbers...............................................................................................101
Hewlett-Packard limited warranty statement.......................................................................................105
Extent of limited warranty...................................................................................................105
Limitations of warranty........................................................................................................106
Limitations of liability...........................................................................................................106
Local law.............................................................................................................................106
HP Inkjet Supplies - Warranty Quick Reference.................................................................................108
Is your product covered under warranty?...........................................................................108
HP Inkjet Supplies Expiration.............................................................................................108
How do you return a product?............................................................................................108
Appendix C  Printer specifications
Appendix D  Regulatory information
FCC statement.....................................................................................................................................116
Shielded cables...................................................................................................................116
Exposure to radio frequency radiation................................................................................116
Other regulatory information................................................................................................................117
Regulatory information for wireless products......................................................................................118
Notice to users in Canada/Note à lattention des utilisateurs Canadien............................118
Notice to users in Brail/Notificação de Normas de Uso de Dispositivos Sem Fio do
Brasil...................................................................................................................................118
Notice to users in Italy........................................................................................................118
Notice to users in France....................................................................................................118
Notice to users in the European Union...............................................................................119
Declaration of conformity.....................................................................................................................120
Environmental sustainability program.................................................................................................122
Reduction and elimination..................................................................................................122
Power consumption............................................................................................................122
Material safety data sheets.................................................................................................122
Recycling............................................................................................................................123
Product packaging.............................................................................................123
Plastics...............................................................................................................123
Disposal of waste equipment by users in private households in the
European Union ................................................................................................123
HP products and supplies..................................................................................123
Index....................................................................................................................................................................125
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							1 Getting started
Thank you for buying the printer. This guide provides details about how to use the printer and to
resolve printer and printing problems.
This section contains the following information:
●
Finding other resources for the product
●
Accessibility
●
Understanding the printer parts
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							Finding other resources for the product 
You can obtain product information and further troubleshooting resources that are not included in this
guide from the following resources:
ResourceDescriptionLocation
Setup posterProvides illustrated setup information.A printed version of the document is
provided with the printer. Also, an
electronic version is available as an
Adobe
® Acrobat® Portable Document
Format (PDF) document on the Starter
CD.
Getting started guideProvides instructions for setting up the
printer and information about the
warranty and safety issues.Included as a printed guide in the box
with the printer.
Readme file and release notesProvide late-breaking information and
troubleshooting tips.Included on the Starter CD.
Embedded Web server (network
connection)Allows you to view status information,
change settings, and manage the
printer from any computer on the
network.
See 
Embedded Web server.
Available through any standard Web
browser.
Toolbox (Microsoft® Windows®)Provides information about printhead
health and access to printer
maintenance services.
See 
Toolbox (Windows).
The Toolbox is normally installed with
the printer software, if you choose an
installation option that includes it.
Printer-driver onscreen Help (Windows)Provides an explanation of the features
in the printer driver.Available from the printer driver.
HP Printer Utility (Mac OS)The HP Printer Utility contains tools to
configure print settings, calibrate the
printer, clean the printheads, print the
configuration page of the printer, order
supplies online, and find support
information from the website. You can
also configure settings for wireless
printing.
See 
HP Printer Utility (Mac OS).
The HP Printer Utility is normally
installed with the printer software.
HP Instant SupportHelps you quickly identify, diagnose,
and resolve printing problems.
See 
HP Instant Support.
Available through any standard Web
browser or through the Toolbox
(Windows).
Control panel Provides status, error, and warning
information about printer operations.See Printer lights reference.
2 Chapter 1   Getting started ENWW