HP Officejet J6413 User Manual

Placing a call
Call HP support while you are in front of the computer and the HP All-in-One. Be prepared to
provide the following information:
• Model number (located on the label on the front of the device)
• Serial number (located on the back or bottom of the device)
• Messages that appear when the situation occurs
• Answers to these questions:
◦Has this situation happened before?
◦Can you re-create it?
◦Did you add any new hardware or software to your computer at about the time that this
situation...

HP Quick Exchange Service (Japan)
For instructions on how to pack your product for exchange, see Pack the device.
HP Korea customer support
Appendix B
178
Support and warranty 
 

Prepare the device for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are requested
to send the device in for service, make sure you remove and keep the following items before
returning your device:
• The print cartridges
• The control-panel faceplate
• The duplexer
• The output tray
• The power cord, USB cable, and any other cable connected to the device
• Any paper loaded in the input tray
• Remove any originals you might have loaded in the device
This...

3.Remove the control-panel faceplate as follows:
a. Lift the scanner lid.
b. Use either your finger or insert a thin object in the tab on the upper right corner of the
control-panel faceplate to pry the control-panel faceplate off.
4.Retain the control-panel faceplate. Do not return the control-panel faceplate with the HP All-
in-One.
CAUTION:The replacement device might not come with a control-panel faceplate.
Store your control-panel faceplate in a safe place, and when the replacement device
arrives,...

NOTE:This information does not apply to customers in Japan.
To remove print cartridges before shipment
1.Turn on the device and wait until the print carriage is idle and silent. If the device will not turn
on, skip this step and go to step 2.
NOTE:If the device does not turn on, you can unplug the power cord and then
manually slide the print carriage to the far right side to remove the print cartridges.
2.Gently pull open the print cartridge cover.
3.Remove the print cartridges from their slots by...

▲Push the button on either side of the rear access panel or the duplexer, and then remove the
panel or unit.
Remove the output tray
Remove the output tray before shipping the device.
▲Lift the output tray, and gently pull it out of the device.
Pack the device
Complete the following steps after you have prepared the device for shipment.
To pack the device
1.If available, pack the device for shipment by using the original packaging materials, or use
the packaging materials that came with your replacement...

If you do not have the original packaging materials, please use other adequate packaging
materials. Shipping damage caused by improper packaging and/or improper transportation is
not covered under the warranty.
2.Place the return shipping label on the outside of the box.
3.Include the following items in the box:
• A complete description of symptoms for service personnel (samples of print quality
problems are helpful).
• A copy of the sales slip or other proof of purchase to establish the warranty...

C
Device specifications
For media and media-handling specifications, see Understand specifications for supported media.
This section contains the following topics:
•
Physical specifications
•
Product features and capacities
•
Processor and memory specifications
•
System requirements
•
Network protocol specifications
•
Embedded Web server specifications
•
Print specifications
•
Copy specifications
•
Fax specifications
•
Scan specifications
•
Environmental specifications
•
Electrical specifications
•...

FeatureCapacity
Duty cycleUp to 5000 pages per month
Device control panel language support
Language availability varies by country/region.Bulgarian, Croatian, Czech, Danish, Dutch,
English, Finnish, French, German, Greek,
Hungarian, Italian, Japanese, Korean,
Norwegian, Polish, Portuguese, Romanian,
Russian, Simplified Chinese, Slovak,
Slovenian, Spanish, Swedish, Traditional
Chinese, Turkish, Ukrainian.
Processor and memory specifications
Device processor
192 MHz ARM946ES, ETM9 (medium)
Device memory
64...

Recommended requirements
• Windows 2000 Service Pack 4: Intel Pentium III or higher processor, 256 MB RAM, 500 MB
free hard disk space
• Windows XP (32-bit): Intel Pentium III or higher processor, 256 MB RAM, 500 MB free hard
disk space
• Microsoft® Windows® XP x64: AMD Athlon 64, AMD Opteron, Intel Xeon processor with Intel
EM64T support, or Intel Pentium 4 processor with Intel EM64T support, 256 MB RAM, 500
MB free hard disk space
• Windows Vista: 1 GHz 32-bit (x86) or 64-bit (x64) processor, 1 GB RAM,...