HP Officejet J6413 User Manual

connected to the device) or other equipment are not in use or off the hook. For
example, you cannot use the device for faxing if an extension phone is off the
hook, or if you are using a computer dial-up modem to send e-mail or access the
Internet.
The device is having problems sending and receiving faxes
Solution:Make sure the device is turned on. Look at the display on the device. If
the display is blank and the Power light is not lit, the device is turned off. Make
sure the power cord is firmly...

• Other equipment, which uses the same phone line as the device, might be in
use. For example, you cannot use the device for faxing if an extension phone
is off the hook, or if you are using a computer dial-up modem to send an e-mail
or access the Internet.
• Check to see if another process has caused an error. Check the display or
your computer for an error message providing information about the problem
and how to solve it. If there is an error, the device will not send or receive a fax
until the error...

The device is having problems sending a manual fax
Solution:
NOTE:This possible solution applies only in the countries/regions that
receive a 2-wire phone cord in the box with the device, including: Argentina,
Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia,
Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland,
Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA,
Venezuela, and Vietnam.
• Make sure the telephone you use to initiate...

• If you have a voice mail service at the same phone number you use for fax
calls, you must receive faxes manually, not automatically. This means that you
must be available to respond in person to incoming fax calls. For information
on setting up the device when you have a voice mail service, see 
Case F:
Shared voice/fax line with voice mail. For information on receiving faxes
manually, see 
Receive a fax manually.
• If you have a computer dial-up modem on the same phone line with the device,
check to...

• If the device shares the same phone line with other types of phone equipment,
such as an answering machine, a computer dial-up modem, or a multi-port
switch box, the fax signal level might be reduced. The signal level can also be
reduced if you use a splitter or connect extra cables to extend the length of
your phone. A reduced fax signal can cause problems during fax reception.
To find out if other equipment is causing a problem, disconnect everything
except the device from the phone line, and then...

Fax tones are recorded on my answering machine
Solution:
• When you have an answering machine on the same phone line you use for fax
calls, try connecting the answering machine directly to the device as described
in 
Case I: Shared voice/fax line with answering machine. If you do not connect
the answering machine as recommended, fax tones might be recorded on your
answering machine.
• Make sure the device is set to receive faxes automatically and that the Rings
to Answer setting is correct. The number of...

Cause:The computer selected to receive faxes is turned off.
Solution:Make sure the computer selected to receive faxes is switched on at all
times.
Cause:Different computers are configured for setup and receiving faxes and one
of them may be switched off.
Solution:If the computer receiving faxes is different from the one used for setup,
both computers should be switched on at all times.
Cause:There is no paper in the input tray.
Solution:Load paper in the input tray.
Cause:The internal memory is full....

◦Make sure the device is installed on the same subnet as the computers that
will be using the device.
◦If the installation program cannot discover the device, print the network
configuration page, and enter the IP address manually in the installation
program. For more information, see 
Understand the network configuration page
• If you are using a computer running Windows, make sure that the network ports
created in the device driver match the device IP address:
◦Print the device’s network configuration...

Solve wireless problems
If the device is unable to communicate with the network after completing the wireless
setup and software installation, perform one or more of the following tasks.
Check the wireless communication settings
• Make sure the computer’s wireless card is set to the correct wireless profile. A
wireless profile is a set of network settings unique to a given network. A single
wireless card might have several wireless profiles (for example, one for a home
network and one for an office...

Add hardware addresses to a wireless access point (WAP)
MAC filtering is a security feature in which a wireless access point (WAP) is configured
with a list of MAC addresses (also called “hardware addresses”) of devices that are
allowed to gain access to the network through the WAP. If the WAP does not have the
hardware address of a device attempting to access the network, the WAP denies the
device access to the network. If the WAP filters MAC addresses, then the device’s
MAC address must be added to the...