HP Officejet J6413 User Manual

The device prints half a page, then ejects the paper
Check the print cartridges
Make sure the correct print cartridges are installed and the print cartridges are not low
on ink. For more information, see 
Manage the device and Work with print cartridges.
HP cannot guarantee the quality of non-HP print cartridges.
Error messages appear
“Reload document and then reload job”
Press the OK button, and then reload the remaining documents (up to 20 pages) in
the ADF. For more information see 
Load originals....

Scan takes too long
•Check the settings
◦If you set the resolution too high, the scan job takes longer and results in larger
files. To obtain good results when scanning or copying, do not use a resolution
that is higher than needed. You can lower the resolution to scan more quickly.
◦If you acquire an image through TWAIN, you can change the settings so that
the original scans in black and white. See the onscreen Help for the TWAIN
program for information.
•Check the status of the device
If you sent a...

Text cannot be edited
•Check the settings
◦Make sure that the OCR software is set to edit text.
◦When you scan the original, make sure that you select a document type that
creates editable text. If text is classified as a graphic, it is not converted to text.
◦Your OCR program might be linked to a word-processing program that does
not perform OCR tasks. See the product software Help for more information
about linking programs.
•Check the originals
◦For OCR, the original must be loaded into the ADF with...

following suggestions do not solve the problem, you might need to use a better-quality
version of the original.
◦To eliminate the patterns, try reducing the size of the image after scanning.
◦Print the scanned image to see if the quality is better.
◦Make sure that the resolution and color settings are correct for the type of scan job.
◦For best results, use the flatbed scanner for scanning rather than the ADF.
Text or images on the back of a two-sided original appear in the scan
Two-sided originals can...

•
Unwanted lines
Ink, glue, correction fluid, or an unwanted substance might be on the scanner
glass. Try cleaning the scanner glass. See 
Clean the device for more information.
•
Black dots or streaks
◦Ink, glue, correction fluid, or an unwanted substance might be on the scanner
glass, the scanner glass might be dirty or scratched, or the lid backing might be
dirty. Try cleaning the scanner glass and lid backing. See 
Clean the device for
more information. If cleaning does not correct the problem, the...

This section contains the following topics:
•
The Fax Hardware Test failed
•
The Fax Connected to Active Telephone Wall Jack test failed
•
The Phone Cord Connected to Correct Port on Fax test failed
•
The Using Correct Type of Phone Cord with Fax test failed
•
The Dial Tone Detection test failed
•
The Fax Line Condition test failed
The Fax Hardware Test failed
Solution:
• Turn off the device by using the Power button located on the device control
panel and then unplug the power cord from the back of the...

• Make sure you have correctly connected the device to the telephone wall jack.
Using the phone cord supplied in the box with the device, connect one end to
your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the back of the device. For more information on setting up the device for
faxing, see 
Set up faxing for the device.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try...

• Make sure you use the phone cord that came with the device. If you do not use
the supplied phone cord to connect from the telephone wall jack to the device,
you might not be able to send or receive faxes. After you plug in the phone
cord that came with the device, run the fax test again.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the device directly to the...

The Dial Tone Detection test failed
Solution:
• Other equipment, which uses the same phone line as the device, might be
causing the test to fail. To find out if other equipment is causing a problem,
disconnect everything from the phone line, and then run the test again. If the
Dial Tone Detection Test passes without the other equipment, then one or
more pieces of the equipment is causing problems; try adding them back one
at a time and rerunning the test each time, until you identify which piece of...

The Fax Line Condition test failed
Solution:
• Make sure you connect the device to an analog phone line or you will not be
able to send or receive faxes. To check if your phone line is digital, connect a
regular analog phone to the line and listen for a dial tone. If you do not hear a
normal sounding dial tone, it might be a phone line set up for digital phones.
Connect the device to an analog phone line and try sending or receiving a fax.
• Check the connection between the telephone wall jack and the...