HP LaserJet P3005dn User Manual
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Clear jams When clearing jams, be very careful not to tear the media. If a small piece of media remains in the device, it could cause additional jams. The SHOW ME HOW control-panel menu includes a page that shows how to clear jams. See Show Me How menu. Clear jams from the input-tray areas NOTETo remove media from the tray 1 area, slowly pull the media out of the device. For all other trays, complete the following procedure. 1. Slide the tray out of the device, and re move any damaged paper from the tray. 2.If the edge of the paper is visible in the feed ar ea, slowly pull the paper down and out of the device. If the paper is not visible, look in the top cover area. NOTEDo not force the pa per if it will not move easily. If the paper is stuck in a tray, try removing it through the tray above (if applicable) or through the top-cover area. ENWW Clear jams 129
3.Before replacing the tray, make sure the paper is fl at in the tray at all four corners and below the tabs on the guides. 4. Open and close the top cover to clear the jam message. If a jam message persists, there is still media in the device. Look for media in other locations. Clear jams from the print-cartridge area 1.Open the top cover and remove the print cartridge. CAUTION To prevent damage to the print cartridge, do not expose it to light for more than a few minutes. 130 Chapter 7 Problem solving ENWW
2.Slowly pull the media out of the device. Be careful to not tear the media. CAUTION Avoid spilling loose toner. Use a dry, lint-fr ee cloth, to clean any toner that might have fallen into the device. If loose toner falls into the device, it might cause temporary problems with print quality. Loose toner should clear from the paper path after a few pages are printed. If toner gets on yo ur clothing, wipe it off with a dry cloth and wash clothing in cold water. (Hot water sets toner into fabric.) 3.Replace the print cartridge, and then close the top cover. If a jam message persists, there is still media in the device. Look for media in other locations. Clear jams from the output-bin areas NOTE If media is jammed in the top ou tput area, but most of the media is still inside the device, it is best to remove it through the rear door. 1. Open the rear door. ENWW Clear jams 131
2.Slightly lift up the rear door, and then, on the inside of the door, lift up on the middle portion of the black assembly to release the clips. Let the rear door drop completely open. 3.Grasp both sides of the media, and slowly pull th e media out of the device. (There might be loose toner on the media. Be careful not to spill it on yourself or into the device.) NOTEIf media is difficult to remove, try openi ng the top cover and removing the print cartridge to release pressure on the media. 132 Chapter 7 Problem solving ENWW
4.Close the rear door. (The clips automatically return to their original positions when the rear door is closed.) 5.Open and close the top cover to clear the jam message. If a jam message persists, there is still media in the device. Look for media in other locations. Clear jams from th e optional duplexer 1.Remove tray 2 from the device. 2.Push the green button on the top right front of the tray 2 opening to access the duplex paper path. ENWW Clear jams 133
3.Reach in and pull out the jammed paper. 4.Push the bottom of the duplex access plate back up until it clicks into place on both sides (both sides need to be engaged). 5.Reinstall tray 2. Solve repeated jams If jams occur frequently, try the following actions: ●Check all the jam locations. A piece of media might be stuck somewhere in the device. ● Check that media is correctly loaded in the trays, that the trays are correctly adjusted for the loaded media size, and that the trays are not overfilled. ● Check that all trays and paper-handling accessories are completely inserted into the device. (If a tray is open during a print job, a jam might occur.) ● Check that all covers and doors are closed. (If a co ver or door is open during a print job, a jam might occur.) 134 Chapter 7 Problem solving ENWW
●Try printing to a different output bin. ● The sheets might be sticking together. Try bending the stack to separate each sheet. Do not fan the stack. ● If you are printing from tray 1, try fe eding fewer sheets of media at a time. ● If you are printing small sizes (such as index card s), make sure that the media is oriented correctly in the tray. ● Turn over the media stack in the tray. Also, try rotating the stack 180°. ● Try rotating media to feed through the device from a different orientation. ● Check the media quality. Do not use damaged or irregular media. ● Use only media that meets HP specifications. See Media considerations . ● Do not use media that has already been used in a device or copier. Do not print on both sides of envelopes, transparencies, vellum, or labels. ● Do not use media with staples or media that has had the staple removed. Staples can damage the device and can void warranty. ● Make sure that the power supplied to the device is steady and meets device specifications. See Specifications . ● Clean the device. See Clean the device . ● Contact an HP-authorized service or support provid er to perform routine device maintenance. See the support flyer that was incl uded with the device, or see www.hp.com/support/LJP3005. ENWW Clear jams 135
Solve print-quality problems This section helps you define print-quality problems and what to do to correct them. Often print- quality problems can be handled easily by making sure that the device is correctly maintained, using print media that meets HP specifications, or running a cleaning page. Print-quality problems associated with media Some print-quality problems arise fr om the use of inappropriate media. ● Use media that meets HP specifications. See Media considerations . ● The surface of the media is too smooth. Us e media that meets HP specifications. See Media considerations. ● The moisture content is uneven, too high, or too lo w. Use media from a different source or from an unopened ream. ● Some areas of the media reject toner. Use medi a from a different source or from an unopened ream. ● The letterhead you are using is printed on rough me dia. Use a smoother, xerographic media. If this solves your problem, ask the supplier of your le tterhead to use media that meets the specifications for this device. See Media considerations . ● The media is excessively rough. Use a smoother, xerographic media. ● The driver setting is incorrect. To change the media type setting, see Control print jobs . ● The media that you are using is too heavy for the media type setting that you selected, and the toner is not fusing to the media. Print-quality problems associat ed with the environment If the device is operating in excessively humid or dr y conditions, verify that the printing environment is within specifications. See the device getting star ted guide for operating-environment specifications. Print-quality problems associated with jams Make sure that all sheets are cleared from the paper path. See Jam recovery. ● If the device recently jammed, print two to three pages to clean the device. ● If the sheets do not pass through the fuser and cause image defects on subsequent documents, print three pages to clean the device. If the prob lem persists, print and process a cleaning page. See Clean the device . Image defect examples Use the examples in this image-defect table to determine which print-quality problem you are experiencing, and then see the corresponding reference pages to troubleshoot. These examples identify the most common print-quality problems. If you still have problems after trying the suggested remedies, contact HP Customer Support. 136 Chapter 7 Problem solving ENWW
See Light print (partial page) See Light print (entire page) See SpecksSee SpecksSee Dropouts See DropoutsSee Dropouts A A A A AB B B B BC C C C Ca a a a ac c c c cb b b b b See LinesSee Gray backgroundSee Toner smear See Loose tonerSee Repeat defects Dear Mr. Abhjerhjk, The dhjhfiuhu if teint hhkjhjnf j us a weue jd, fnk ksneh vnk kjdfkaakd ss hsjhnckkajhdhf kashfhnduujdn. Pkshkkhklhlkhkhyufwe4yrh9jjflkln djd skshkshdcnksnjcnal aksnclnslskjlncsl nas lnslna, ncnsljsjscljckn nsnclknsllj hwlsdknls nwljs nlnscl nijhsn clsncij hn. Iosi fsjs jlkh andjna this is a hn. jns fir stie a djakjd ajjssk. Thsi ius vnvlu tyeh lch afted, and when hghj hgjhk jdj a dt sonnleh. Suolklv jsdj hvjkrt ten sutc of jthjkfjkn vjdj hwjd, an olk d .at fhjdjht ajshef. Sewlfl nv atug ahgjfjknvr kdkjdh sj hvjk sjskrplo book. Camegajd sand their djnln as orged tyehha as as hf hv of the tinhgh in the cescmdal vlala tojk. Ho sn shj shjkh a sjca kvkjn? No ahdkj ahhtuah ahavjnv hv vh aefve r Tehreh ahkj vaknihidh was skjsaa a dhkjfn anj cjkhapsldnlj llhfoihrfhthej ahjkkjna oa h j a kah w asj kskjnk as sa fjkank cakajhjkn eanjsdn qa ejhc pjtpvjlnv4purlaxnwl. Ana l, and the askeina of ahthvnasm. Sayhvjan tjhhjhr ajn ve fh k v nja vkfkahjd a. Smakkljl a sehiah adheufh if you do klakc k w vka ah call lthe cjakha aa d a sd fijs. Sincerely,Mr. Scmehnjcj See Repeat image AaBbCcAaBbCc AaBbCc AaBbCc AaBbCc AaBbCc See Misformed characters See Page skew See Curl or waveSee Wrinkles orcreasesSee Vertical white lines A A A A AB B B B B C C C C Ca a a a ac c c c cb b b b b See Tire tracksSee White spots onblack See Scattered lines .See Blurred print .See Random image repetition (dark) See Random image repetition (light) ENWW Solve print-quality problems 137
NOTEThese examples depict letter-size medi a that has passed through the device. Light print (partial page) 1.Make sure that the print ca rtridge is fully installed. 2. The toner level in the prin t cartridge might be low. Replace the print cartridge. 3. The media might not meet HP specifications (for example, the media is too moist or too rough). See Media considerations . Light print (entire page) 1.Make sure that the print ca rtridge is fully installed. 2. Make sure that the ECONOMODE setting is turned off at the control panel and in the device driver. 3. Open the menu at the device control panel. Open the PRINT QUALITY submenu and increase the TONER DENSITY setting. See Print Quality submenu . 4. Try using a different type of media. 5. The print cartridge might be almost empty. Replace the print cartridge. Specks 138 Chapter 7 Problem solving ENWW