HP LaserJet P3005dn User Manual

							
Control panel messageDescriptionRecommended action
●If the error appears while printing,
determine whether it occurs when
printing from a specific computer, a
specific application, 
or a specific file. If
all other computers, applications, or files
can print without the error, then the
problem may be only within one print job
or computer. Make sure the computer
has the most current printer drivers, or
use a generic printer driver.
● If the error occurs when the device is
first turned on, turn off the device,
disconnect the LAN cable, and then turn
on the device. This process will
determine if errors occur from the
network connection. If errors do not
appear when the LAN cable is
unplugged, it is possible traffic or signal
on the network might be causing the
error. Make sure to try all solutions
suggested, especially upgrading the
Jetdirect firmware.
● Disable the print server.
●
For EIO print servers, remove the
card.
● For embedded print servers, use
the Service menu.
● If the problem persists, contact
HP Support.
8X.YYYY EMBEDDED JETDIRECT
ERRORThe HP Jetdirect embedded print server has
encountered a critical error.●
Turn the device off and then on.
● If the problem persists, contact
HP Support.
 
To change press 
To skip, press STOP
The device has an internal clock that tracks
the date and time. You are prompted to set
the correct date and time the first time you
turn on the device.Press  to change the date and time.
Press  Stop to skip this step. You can set the
date and time later by using the  SYSTEM
SETUP  menu.
If the prompt appears each time you turn on
the device, the clock is not working correctly.
Contact HP support.
Access Denied MENUS LOCKEDThe device administrator has enabled the
control-panel security mechanism. You
cannot modify control-panel settings in this
circumstance. The message disappears after
a few seconds, and the device returns to
Ready  or BUSY  state.Contact the device administrator to change
settings.
ACTION NOT CURRENTLY AVAILABLE
ON TRAY X
alternates with
Tray size cannot be ANY SIZE/ANY
CUSTOM You are trying to set duplex registration for a
tray that is configured for 
ANY SIZE or ANY
CUSTOM . Duplex registration is not available
when the tray size is set to either of these
settings. Change the size setting for the tray.
ENWW
Control-panel messages 119
 
						

							
Control panel messageDescriptionRecommended action
Canceling... The device is in the process of canceling a
job. The message appears while the job is
stopped, the paper path is flushed, and any
remaining incoming data on the active data
channel is received and discarded.No action necessary.
Checking paper pathThe engine is turning the rollers to check for
possible jams.No action necessary.
Checking printerThe engine is performing an internal test.No action necessary.
CHOSEN PERSONALITY NOT
AVAILABLE
alternates with
To continue press  The device encountered a request for a
personality that did not exist in the device.
The job is cancelled and no pages are
printed.●
Press  to continue.
● Try a different driver.
CLEANING DISK X% COMPLETE
alternates with
DO NOT POWER OFFThe memory disk is being cleaned. This
process might take up to an hour. During this
time, no jobs can be printed.Do not turn off the device. Wait for the
process to complete.
The device automatically restarts at the end
of the cleaning process.
Cleaning...The device is proces
sing the cleaning page.No action necessary.
Clearing event logThis message appears while the event log is
cleared. The device then returns to the
SERVICE menu.No action necessary.
Clearing paper pathThe device jammed or detected misplaced
media. The device is attempting to eject these
pages automatically.No action necessary.
CLOSE TOP COVER AND FRONT DOORThe top cover and front door need to be
closed.Close the top cover and front door.
CODE CRC ERRORAn error has occurred during a firmware
upgrade.●Reinstall the firmware.
● If the problem persists, contact
HP Support.
Creating...CLEANING PAGEThe device is generating a cleaning page.
The device returns to the 
Ready state after
the cleaning page is printed.● Load the cleaning page into tray 1.
● Press 
Menu.
● Select 
PRINT QUALITY , and then press
●Select 
PROCESS CLEANING PAGE ,
and then press 
DATA RECEIVED
alternates with
ReadyThe device received data and is waiting for a
form feed. When the device receives another
file, the message disappears.
The device is paused.If the device is waiting for a form feed,
press 
 to continue.
If the device is paused, press  Stop to
continue.
Event Log EmptySHOW EVENT LOG  was selected from the
control panel, and the event log is empty.No action necessary.
GENUINE HP SUPPLIES DESIGNED FOR

alternates with This genuine HP supply was not designed for
this device and is not supported. The device
can print with this supply, but print quality
might be affected. Replace this supply wi
th a genuine HP supply
that is designed for this device.
120 Chapter 7   Problem solving ENWW
 
						

							
Control panel messageDescriptionRecommended action
Ready
Genuine HP supplies installedA new HP cartridge has been installed. The
device returns to the Ready state after
approximately 10 seconds.No action necessary.
IncorrectThe PIN number is incorrect.Contact the network administrator.
INFLATE FAILUREAn error has occurred during a firmware
upgrade.● Reinstall the firmware.
● If the problem persists, contact
HP Support.
InitializingThis message appears when the device is
turned on and begins initialization.No action necessary.
Initializing permanent storageThis message appears when the device is
turned on to show that permanent storage is
being initialized.No action necessary.
INSERT OR CLOSE TRAY XXA tray is open and the device is trying to print
from another tray.Close the tray indicated so that printing can
continue.
INSTALL FUSER
For help press 
 The fuser is either not installed or not
correctly installed in the device.Press  for help.
or
Contact HP Customer Support or your
authorized HP service provider.
Install supply
alternates with
For status press The print cartridge is missing.Install the missing cartridge. For more
information, see Change the print cartridge .
INSUFFICIENT MEMORY TO LOAD
FONTS/DATAThis message alternates with the name of the
storage device. The storage device does not
have enough memory to load the fonts or
other data.Press  to continue printing without using
the data.
To solve the problem, increase the amount of
memory for the device. Press 
 for more
information.
LOAD TRAY X  
alternates with
For help press   Tray X is either empty  or configured for a type
and size other than that specified in the job.
No other tray is available.Press  for help.
or
See 
Load media  for more information.
LOAD TRAY X  
alternates with
To use another tray press Tray X is either empty  or configured for a type
and size other than that specified in the job.Press  for help.
or
Press 
 to print from another tray. See Load
media  for more information.
Loading program X
alternates with
DO NOT POWER OFFPrograms and fonts can be stored on the
device file system and are loaded into RAM
when the device is turned on. The number X
specifies a sequence number indicating the
current program being loaded.No action necessary.
MANUALLY FEED  
alternates with Tray 1 is empty and no other tray is available.
Load media into tray 1, and press  to
continue.
ENWW Control-panel messages 121
 
						

							
Control panel messageDescriptionRecommended action
For help press  Press  for help.
or
See 
Load media  for more information.
MANUALLY FEED  
alternates with
To continue press   Media is in tray 1, but the print job requires a
specific type and size that is not currently
available.Press  to print from the tray.
or
Press 
 for help.
or
See 
Load media  for more information.
MANUALLY FEED  
alternates with
To use another tray press No media is in tray 1, and a print job requires
a specific type and size  that is available in
another tray.Press  to print from another tray. See Load
media  for more information.
or
Press 
 for help.
MANUALLY FEED OUTPUT STACK
alternates with
Then press 
 to print second sides
The first side of a manual two-sided print job
has been printed and the device is paused
until for the output stack is reinserted.Take the printed stack out of the output bin
and reinsert it in tray 1 to print the second side
of the two-sided print job. Press 
 to
continue. See 
Print  for more information.
MEM TEST FAILURE REPLACE DIMM 1The memory DIMM has failed.Install a supported memory DIMM. See Install
memory .
NON HP SUPPLY IN USE
alternates with
ReadyThe device has detected that a non-
HP supply is currently installed but 
 was
pressed to override the message.
If you believe you purchased an HP supply,
go to www.hp.com/go/anticounterfeit .
Service or repairs that are required as a result
of using non-HP supplies are not covered
under HP warranty.
NON HP SUPPLY INSTALLED
alternates with
For help pressFor help press   A new, non-HP supply has been installed.
This message appears until an HP supply is
installed or you press 
.
If you believe you purchased an HP supply,
go to 
www.hp.com/go/anticounterfeit.
Service or repairs that are required as a result
of using non-HP supplies are not covered
under HP warranty.
To continue printing, press 
.
PAPER PATH JAM FRONT DOOR
alternates with
For help press A page is jammed in the paper path.Open the front door and remove any jammed
media.
Paused
alternates with
To return to Ready press the STOP keyThe device has paused.Press  Stop to resume printing.
Performing upgradeA firmware upgrade is in process.No action necessary. Do not turn off the
device.
Performing... PAPER PATH TEST The device is performing a paper-path test. No action necessary.
122 Chapter 7   Problem solving ENWW
 
						

							
Control panel messageDescriptionRecommended action
PRINTING STOPPED
To continue press This message appears when a Print/Stop test
runs and the time expires.Press  to continue printing.
PROCESSING DUPLEX JOB
alternates with
Do not grab paper until job completesDuring duplex printing, the paper emerges for
a short time before it is pulled back into the
device.Do not pick up pages until they come to rest
in the output bin.
RAM DISK DEVICE FAILURE
alternates with
Ready
To clear press  The RAM disk has failed.●Printing can continue for jobs that do not
require the RAM disk.
● To remove this message from the
display, press 
.
RAM DISK FILE OPERATION FAILED
alternates with
Ready
To clear press 
 The device received  a PJL file system
command that attempted to perform an
illogical operation (for example, to download
a file to a non-existent directory).● Printing can continue.
● To remove this message from the
display, press 
 .
● If the message reappears, there might
be a problem with the software program.
RAM DISK FILE SYSTEM IS FULL
alternates with
Ready
To clear press 
 The device received  a PJL file system
command to store something on the file
system, but the file system is full.● Use HP Web Jetadmin software to
delete files from the RAM disk memory
and try again.
● To remove this message from the
display, press 
.
RAM DISK IS WRITE PROTECTED
alternates with
Ready
To clear press 
 The file system is protected and no new files
can be written to it.●To enable writing to the RAM disk
memory, use HP Web Jetadmin to turn
off write protection.
● To remove this message from the
display, press 
.
RAM DISK X Initializing
alternates with
DO NOT POWER OFFThe new RAM disk installed in slot X is
initializing.No action necessary.
Receiving upgradeA firmware upgrade is in progress.Do not turn the device off until the device
returns to 
Ready.
Replace supply
alternates with
For status press The print cartridge is out and needs to be
replaced.Install a new cartridge. For more information,
see 
Change the print cartridge .
Request accepted please waitThe device has accepted a request to print an
internal page, but the current job must finish
printing before the internal page will print.No action necessary.
Resend upgradeThe firmware upgrade was not successful.Attempt the upgrade again.
Restoring The device is restoring settings. No action necessary.
ENWW Control-panel messages 123
 
						

							
Control panel messageDescriptionRecommended action
Restoring factory settingsThe device is restoring factory settings.No action necessary.
RFU LOAD ERRORAn error has occurred during a firmware
upgrade.●Reinstall the firmware.
● If the problem persists, contact
HP Support.
SANITIZING DISK X% COMPLETE
alternates with
DO NOT POWER OFFThe memory disk is being sanitized. This
process might take up to an hour. During this
time, no jobs can be printed.Do not turn off the device. Wait for the
process to complete.
The device automatically restarts at the end
of the sanitation process.
Setting savedA menu selection has been saved.No action necessary.
SIZE MISMATCH IN TRAY XX
alternates with
ReadyThe tray is loaded with a media size that is
different than the size for which the tray is
configured. Printing can continue from other
trays, but not from this one.●
Make sure the media guides are
adjusted correctly.
● In the 
PAPER HANDLING  menu,
configure the tray for the correct size.
Sleep mode onThe device is in the sleep mode. Any button
press or the receipt of data clears sleep
mode.No action necessary. The device
automatically exits sleep mode.
STANDARD TOP BIN FULL
alternates with
Remove all paper from binThe output bin is full. Printing cannot
continue.Empty the output bin. Printing resumes
automatically.
Tray X  
alternates with
To change size or type press The device is reporting the current
configuration of tray X.No action necessary.
Press 
 to clear the message.
Press 
 to change the type or size.
See 
Load media  for more information.
TRAY XX EMPTY  
alternates with
ReadyThe tray is empty, but the current print job
does not require this tray.Fill the tray. The message indicates the type
and size of media for which the tray is
currently configured.
TRAY XX OPEN
For help press   
alternates with
Ready
The tray is open, but printing can continue.Close the tray.
TRAY XX OPEN OR EMPTY
alternates with
ReadyThe tray is open or empty, but the current
print job does not require this tray.Close or fill the tray.
TYPE MISMATCH IN TRAY XX
alternates with
Ready The tray is loaded with a media type that is
different than the type for which the tray is
configured. Printing can continue from other
trays, but not from this one.
In the 
PAPER HANDLING  menu, configure
the tray for the correct type.
124 Chapter 7   Problem solving ENWW
 
						

							
Control panel messageDescriptionRecommended action
Unauthorized supply in use
alternates with
ReadyThe device has detected that a non-
HP supply is currently installed and 
(override) was pressed.
If you believe you purchased an HP supply,
go to 
www.hp.com/go/anticounterfeit.
Service or repairs required as a result of using
non-HP supplies are not covered under
HP warranty.
USB ACCESSORY ERRORThe device has detected too much current on
the USB storage accessory.● Turn the device off.
● Remove the USB storage accessory.
● Replace the USB storage accessory.
● Turn the device on.
USB Storage  initializingThe USB storage device is initializing.No action necessary.
USB Storage  not functionalThe USB storage device is not working.Replace the USB storage device.
USB STORAGE DEVICE FAILURE
alternates with
Ready
To clear press The USB storage device has failed.●
Printing can continue for jobs that do not
require the storage device.
● To remove this message from the
display, press 
.
● If the message persists, turn the device
off, remove and re-install the storage
device, and then turn the device on.
● If the message persists, replace the
storage device.
USB STORAGE FILE OPERATION FAILED
alternates with
Ready
To clear pressTo clear press 
 The device received a PJL file system
command that attempted to perform an
illogical operation (for example, to download
a file to a nonexistent directory).● Printing can continue.
● To remove this message from the
display, press 
.
● If the message reappears, a problem
might exist in the software program.
USB STORAGE FILE SYSTEM IS FULL
alternates with
Ready
To clear press The device received 
a PJL file system
command that attempted to store something
on the file system but was unsuccessful
because the file system is full.● Use HP Web Jetadmin software to
delete files from the storage device, and
then try again.
● To remove this message from the
display, press 
.
USB STORAGE IS WRITE PROTECTED
alternates with
Ready
To clear press 
 The file system is protected and no new files
can be written to it. ●
To enable writing to the storage device,
use HP Web Jetadmin to turn off write
protection.
● To remove this message from the
display, turn the device off and then on.
ENWW
Control-panel messages 125
 
						

							
Control panel messageDescriptionRecommended action
USB STORAGE X REMOVEDThe USB storage accessory was removed
while the device was turned on.●Turn the device off.
● To continue using the USB storage
accessory, reinstall it.
● Turn the device on.
USE TRAY X  
trays The device is offering a selection of alternate
media to use for the print job. ●
Use and  to highlight a different
size or type, and then press 
 to select
the size or type.
● Press 
 to return to the previous size
or type.
See 
Load media  for more information.
126 Chapter 7   Problem solving ENWW
 
						

							
Common causes of jams
The device is jammed.1
CauseSolution
The media does not meet specifications.Use only media that meets HP specifications. See Mediaconsiderations.
A component is installed incorrectly.Verify that all print cartridges, the transfer unit, and the fuser
are correctly installed.
You are using media that has  already passed through a device
or copier.Do not use media that has  been previously printed on or
copied.
An input tray is loaded incorrectly.Remove any excess media from the input tray. Make sure that
the stack is below the maximum stack height mark in the tray.
See 
Load media .
The media is skewed.The input-tray guides are not adjusted correctly. Adjust them
so they hold the stack firmly in place without bending it.
The media is binding or sticking together.Remove the media, flex it, rotate it 180°, or flip it over. Reload
the media into the input tray.
NOTEDo not fan paper. Fanning can create static
electricity, which can cause paper to stick together.
The media is removed before it settles into the output bin.Reset the device. Wait until the page completely settles in the
output bin before removing it.
During two-sided printing, you removed the paper before the
second side of the document was printed.Reset the device and print the document again. Wait until the
page completely settles in the output bin before removing it.
The media is in poor condition.Replace the media.
The internal rollers from tray 2 or tray 3 are not picking up the
media.Remove the top sheet of media. If the media is heavier than
163 g/m2 (43 lb), it might not be picked from the tray.
The media has rough or jagged edges.Replace the media.
The media is perforated or embossed.Perforated or embossed media does not separate easily. Feed
single sheets from tray 1.
Device supply items have reached the end of their useful life.Check the device control panel for messages prompting you
to replace supplies, or print a su pplies status page to verify the
remaining life of the supplies. See 
Use information pages .
Paper was not stored correctly.Replace the paper in the trays. Paper should be stored in the
original packaging in a controlled environment.
1If the device still continues to jam, contact HP Cu stomer Support or your authorized HP service provider.
ENWW Common causes of jams 127
 
						

							
Jam locations
Use this illustration to resolve jams in the device. For instructions  about clearing jams, see Clear jams
1
2
3
4
1Print cartridge
2Input trays
3Output bins
4Duplex path (for two-sided printing)
Jam recovery
This device automatically provides  jam recovery, a feature that you can use to set whether the device
should attempt to automatically reprint jammed pages.
● AUTO
 instructs the device to attempt to reprint jammed pages.
● OFF
 instructs the device not to attempt to reprint jammed pages.
NOTE During the recovery process, the device might reprint pages that were printed before the
jam occurred. Be sure to remove any duplicated pages.
To improve print speed and increas e memory resources, you might want to disable the jam recovery.
Turn off jam recovery
1. Press  Menu.
2. Press 
 to highlight  CONFIGURE DEVICE , and then press .
3. Press 
 to highlight  SYSTEM SETUP , and then press .
4. Press 
 to highlight  JAM RECOVERY , and then press .
5. Press 
 to highlight  OFF, and then press .
6. Press  Menu to return to the  Ready state.
128 Chapter 7   Problem solving ENWW