HP LaserJet P3005 User Manual

							
Solve common Windows problems 
Error message:
Error Writing to LPTx in Windows 9 x.
Cause
Solution
Media is not loaded.Make sure that paper or other print media is loaded in the trays.
The cable is defective or loose.Make sure that the cables are  connected correctly, the device
is on, and the Ready light is on.
The device is plugged into a power strip and is not receiving
enough power.Unplug the power cord from the power strip and plug it into
another electrical outlet.
The input/output setting  is incorrect. Click  Start, click  Settings , and then click  Printers. Right-click
the HP LaserJet P3005 device driver and select  Properties.
Click  Details  and then click  Port Settings. Click to clear the
check mark from the  Check Port State before Printing  box.
Click  OK. Click  Spool Setting  and then click  Print Directly to
Printer . Click OK.
Error message:
General Protection FaultException OE
Spool32
Illegal Operation
Cause
Solution
Close all software programs, restart Windows, and try again.
Select a different device driver. If the HP LaserJet P3005
PCL 6 driver is selected, switch to a PCL 5e or PS driver. You
can usually do this from a software program.
Delete all temp files from the Temp subdirectory. You can
determine the name of the directory by editing the
AUTOEXEC.BAT file and looking for the statement Set Temp
=. The name after this statement is the temp directory. It is
usually C:\TEMP by default, but can be redefined.
See the Microsoft Windows docum entation that came with your
computer for more information about Windows error
messages.
ENWW Solve common Windows problems  149
 
						

							
Solve common Macintosh problems
In addition to the problems that are listed in Solve print-quality problems, this section lists problems that
can occur when using a Mac computer.
NOTE  Setup for USB and IP printing is perfor med through the Desktop Printer Utility. The
device will  not appear in the Chooser.
The device driver is not listed in Print Center.
Cause
Solution
The device software might not have been installed or was
installed incorrectly.Make sure that the HP LaserJet P3005 PPD is in the following
hard drive folder:  Library/Printers/PPDs/Contents/
Resources/.lproj , where “” represents the
two-letter language code for the language that you are using.
If necessary, reinstall the software. See the getting started
guide for instructions.
The Postscript Printer Description (PPD) file is corrupt. D elete the PPD file from the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
.lproj , where “” represents the two-letter
language code for the language that you are using. Reinstall
the software. See the getting started guide for instructions.
The device name, IP address, or Rendezvous host name doe s not appear in the device list box in the print center.
Cause
Solution
The device might not be ready.Make sure that the cables ar e connected correctly, the device
is on, and the ready light is on. If you are connecting through
a USB or Ethernet hub, try connecting directly to the computer
or use a different port.
The wrong connection type might be selected.Make sure that USB, IP Printing, or Rendezvous is selected,
depending on the type of connection that exists between the
device and the computer.
The wrong device name, IP address, or Rendezvous host
name is being used.Check the device name, IP address, or Rendezvous host
name by printing a configuration page See Use information
pages . Verify that the name, IP address, or Rendezvous host
name on the configuration page matches the device name, IP
address, or Rendezvous host name in the Print Center.
The interface cable might be defective or of poor quality. R eplace the interface cable. Make sure to use a high-quality
cable.
The device driver does not automatically set up your selected device in Print Center.
Cause
Solution
The device might not be ready.Make sure that the cables ar e connected correctly, the device
is on, and the ready light is on. If you are connecting through
a USB or Ethernet hub, try connecting directly to the computer
or use a different port.
The device software might not have been installed or was
installed incorrectly. Make sure that the HP LaserJet P3005 PPD is in the following
hard drive folder: 
Library/Printers/PPDs/Contents/
150 Chapter 7   Problem solving ENWW
 
						

							
The device driver does not automatically set up your selected device in Print Center.
Cause
Solution
Resources/.lproj, where “” represents the
two-letter language code for the language that you are using.
If necessary, reinstall the software. See the getting started
guide for instructions.
The Postscript Printer Description (PPD) file is corrupt.Delete the PPD file from the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
.lproj , where “” represents the two-letter
language code for the language that you are using. Reinstall
the software. See the getting started guide for instructions.
The device might not be ready.Make sure that the cables are  connected correctly, the device
is on, and the ready light is on. If you are connecting through
a USB or Ethernet hub, try connecting directly to the computer
or use a different port.
The interface cable might be defective or of poor quality. R eplace the interface cable. Make sure to use a high-quality
cable.
A print job was not sent to the device that you wanted.
Cause
Solution
The print queue might be stopped.Restart the print queue. Open  print monitor and select Start
Jobs .
The wrong device name or IP address is being used. Another
device with the same or similar name, IP address, or
Rendezvous host name might have received your print job. Check the device name, IP address, or Rendezvous host
name by printing a configuration page See 
Use informationpages
. Verify that the name, IP address, or Rendezvous host
name on the configuration page matches the device name, IP
address, or Rendezvous host name in the Print Center.
An encapsulated PostScript (EPS) file does not print with the correct fonts.
Cause
Solution
This problem occurs with some programs. ●Try downloading the fonts that are contained in the EPS
file to the device before printing.
● Send the file in ASCII format instead of binary encoding.
You are unable to print from a third-party USB card.
Cause
Solution
This error occurs when the software for USB devices is not
installed. When adding a third-party USB card, you might need the Apple
USB Adapter Card Support software. The most current version
of this software is available from the Apple Web site.
ENWW Solve common Macintosh problems 151
 
						

							
When connected with a USB cable, the device does not appear in the Macintosh Print Center after the driver is selected.
Cause
Solution
This problem is caused by either a software or a hardware
component.Software problem-solving
●
Check that your Macintosh supports USB.
● Verify that your Macintosh operating system is Mac OS X
V10.1 or later.
● Ensure that your Macintosh has the appropriate USB
software from Apple.
Hardware problem-solving
● Check that the device is turned on.
● Verify that the USB cable is connected correctly.
● Check that you are using 
the appropriate high-speed USB
cable.
● Ensure that you do not have too many USB devices
drawing power from the chain. Disconnect all of the
devices from the chain, and co
nnect the cable directly to
the USB port on the host computer.
● Check to see if more than two nonpowered USB hubs are
connected in a row on the chain. Disconnect all of the
devices from the chain and connect the cable directly to
the USB port on the host computer.
NOTE
The iMac keyboard is a nonpowered
USB hub.
Solve Linux problems
For information about Linux problem solving, go to the HP Linux support Web site:
hp.sourceforge.net/ .
152 Chapter 7   Problem solving ENWW
 
						

							
Solve common PostScript problems
The following situations are specific to the PostScript (PS) language and might occur when several
device languages are being used. Check the control-panel display for messages that might help resolve
problems.
NOTETo receive a printed or screen message when PS errors occur, open the  Print
Options  dialog box and click the selection next to the PS Errors section that you want.
General problems
The job prints in Courier (the device default typeface) instead of the typeface that you requested.
Cause
Solution
The requested typeface is not downloaded. Download the  font that you want and send the print job again.
Verify the type and location of the font. Download the font to
the device if applicable. Check the software documentation for
more information.
A legal page prints with clipped margins. 
Cause
Solution
The print job was too complex. You might ne ed to print your job at 600 dpi, reduce the
complexity of the page, or install more memory.
A PS error page prints.
Cause
Solution
The print job might not be PS. Make sure that the print job is a PS job. Check to see whether the software program expected a setup or PS header file to be
sent to the device.
ENWW Solve common PostScript problems 153
 
						

							
154 Chapter 7   Problem solving ENWW
 
						

							
A Supplies and accessories
This section provides information about ordering parts, supplies, and accessories. Use only parts and
accessories that are specifically designed for this device.
●
Order parts, accessories, and supplies
●
Part numbers
ENWW 155
 
						

							
Order parts, accessories, and supplies
Several methods are available for ordering parts, supplies, and accessories:
Order directly from HP
You can obtain the following items directly from HP:
●Replacement parts
 To order replacement parts in the U.S. see 
www.hp.com/go/hpparts/. Outside
the United States, order parts by contacting your local authorized HP service center.
● Supplies and accessories
 To order supplies in the U.S., see 
www.hp.com/go/ljsupplies. To order
supplies worldwide, see 
www.hp.com/ghp/buyonline.html . To order accessories, see
www.hp.com/support/LJP3005.
Order through service or  support providers
To order a part or accessory, contact an HP -authorized service or support provider. See HP Customer
Care.
Order directly through the embe dded Web server (for devices that
are connected to a network)
Use the following steps to order printing supplies directly through the embedded Web server. See Use
the embedded Web server  for an explanation of this feature.
Order through the embedded Web server
1.In the Web browser on the computer, type the IP  address for the device. The device status window
appears.
2. Select the  Setting tab at the top of the window.
3. If asked to provide a password, type the password.
4. On the left side of the Device Configuration window, double-click  Order Supplies. This provides
a URL from which to purchase consumables. Su pplies information with part numbers and device
information is provided.
5. Select the part numbers that you want to orde r and follow the instructions on the screen.
Order directly through the HP Easy Printer Care  software (for devices
that are directly conn ected to a computer)
Use the HP Easy Printer Care softwa re to order supplies and accessories directly from the computer.
Click  Supplies Ordering , and then click Shop Online for Supplies .
156 Appendix A   Supplies and accessories ENWW
 
						

							
Part numbers
The following list of accessories was current at the time of printing. Ordering information and availability
of the accessories might change during the life of the device. 
Paper-handling accessories
ItemDescriptionPart number
Optional 500-sheet tray and feeder unit
(tray 3) Optional tray to increase paper capacity.
Holds Letter, A4, Legal, A5, B5 (JIS),
Executive, and 8.5 x 13 paper sizes.
Note: This tray is included with the
HP LaserJet P3005x model.Q7817A
Print cartridge
ItemDescriptionPart number
HP LaserJet print cartridge6,500-page cartridgeQ7551A
HP LaserJet print cartridge 13,000–page cartridge Q7551X
Memory
ItemDescriptionPart number
144-pin 133MHz DDR DIMM
Boosts the ability of the device to handle
large or complex print jobs.32 MBQ7713A
48 MBQ7714A
64 MBQ7715A
128 MBQ7718A
256 MB Q7719A
Cables and interfaces
ItemDescriptionPart number
Enhanced I/O (EIO) cards
HP Jetdirect print server multi-protocol
EIO network cards:HP Jetdirect 620n Fast Ethernet
(10/100Base-TX) print serverJ7934A
HP Jetdirect 625n Gigabit Ethernet
(10/100/1000T) print serverJ7960A
HP Jetdirect 635n IPv6/IPsec print
serverJ7961A
HP Jetdirect 680n 802.11b wireless
internal print serverJ6058A
HP bt1300 Bluetooth wireless printer
adapter
J6072A
ENWW
Part numbers 157
 
						

							
ItemDescriptionPart number
Parallel cables2-meter IEEE 1284-B cableC2950A
3-meter IEEE 1284-B cableC2951A
USB cable 2-meter A to B cable C6518A
Print media
For more information about media supplies, go to http://www.hp.com/go/ljsupplies.
ItemDescriptionPart number
HP Soft Gloss laser paper
For use with HP LaserJet devices. This
is coated paper, good for business
documents with high impact, such as
brochures, sales material, and
documents with graphics and
photographic images.
Specifications: 32 lb (120 g/m
2).
Letter (220 x 280 mm), 50 sheets/boxC4179A/Asia-Pacifi c countries/regions
A4 (210 x 297 mm), 50 sheets/boxC4179B/Asia-Pacific countries/regions
and Europe
HP LaserJet tough paper
For use with HP LaserJet devices. This
satin-finish paper is waterproof and tear-
proof, yet doesnt compromise on print
quality or performance. Use it for signs,
maps, menus, and other business
applications.Letter (8.5 x 11 in), 50 sheets to a cartonQ1298A/North America
A4 (210 x 297 mm), 50 sheets to a cartonQ1298B/Asia-Pacific countries/regions
and Europe
HP Premium Choice LaserJet paper
HPs brightest LaserJet paper. Expect
spectacular color  and crisp black from
this paper that is extra smooth and
brilliantly white. This is ideal for
presentations, business plans, external
correspondence and other high-value
documents
Specifications: 98 bright, 32 lb. (75 g/
m
2).
Letter (8.5 x 11 in), 500 sheets/ream, 10-
ream cartonHPU1132/North America
Letter (8.5 x 11 in), 250 sheets/ream, 6-
ream cartonHPU1732 North America
A4 (210 x 297 mm), 5-ream cartonQ2397A/Asia-Pacific countries/regions
A4 (210 x 297 mm), 250 sheet/ream, 5-
ream cartonCHP412/Europe
A4 (210 x 297 mm), 500 sheet/ream, 5-
ream cartonCHP410/Europe
A4 (210 x 297 mm), 160 g/m2, 500 sheet/
ream, 5-ream cartonCHP413/Europe
HP LaserJet paper
For use with HP LaserJet devices. This
is good for letterhead, high-value
memos, legal documents, direct mail,
and correspondence.
Specifications: 96 bright, 24 lb (90 g/m
2). Letter (8.5 x 11 in), 500 sheets/ream, 10-
ream carton
HPJ1124/North America
Legal (8.5 x 14 in), 500 sheets/ream, 10-
ream cartonHPJ1424/North America
Letter (220 x 280 mm), 500 sheets/ream,
5-ream cartonQ2398A/Asia-Pacific countries/regions
A4 (210 x 297 mm), 500 sheets/ream, 5-
ream cartonQ2400A/Asia-Pacific countries/regions
A4 (210 x 297 mm), 500 sheets/ream CHP310/Europe
158 Appendix A   Supplies and accessories ENWW