HP LaserJet P3005 User Manual

							
Print job is extremely slow.
Cause
Solution
The job might be very complex.
The maximum speed of the device cannot be exceeded even
when more memory is added.
Printing speeds might be automatically reduced when printing
on custom-sized media.
Note: Slower speeds are expected when printing on narrow
paper, when printing from tray 1, or when using the  HIGH 2
fuser mode.Reduce the complexity of the page or try adjusting the print-
quality settings. If this problem  occurs frequently, add memory
to the device.
You are printing a PDF or PostScript (PS) file but are using a
PCL device driver. Try using the PS device driver
 rather than the PCL device
driver. (You can usually do this from a software program.)
Print job prints on both sides of the paper. 
Cause
Solution
The device is set for duplexing. See Open the printer drivers  to change the setting, or see the
online Help.
Print job contains only one page but the device processes the back side of the page as well (the page comes part of
the way out, and then goes back into the device).
Cause
Solution
The device is set for duplexing. Even if the print job contains
only one page, the device also processes the back side. See Open the printer drivers
 to change the setting, or see the
online Help.
Do not try to pull the page out of the device before duplexing
is complete. Jamming might result.
Pages print, but are totally blank.
Cause
Solution
The sealing tape might still be on the print cartridge.Remove the print cartridge and pull out the sealing tape.
Reinstall the print cartridge.
The file might have blank pages. Check the file  to make sure that it does not contain blank
pages.
The device prints, but the text is wrong, garbled, or incomplete.
Cause
Solution
The device cable is loose or defective.Disconnect the device cable and re connect it. Try a print job
that you know works. If possible, attach the cable and device
to another computer and try a print job that you know works.
Finally, try a new cable.
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The device prints, but the text is wrong, garbled, or incomplete.
Cause
Solution
The wrong driver was selected in the software.Check the software device selection menu to make sure that
an HP LaserJet P3005 device is selected.
The software program is malfunctioning. Try printing a job from another program.
The device does not respond when you select Print in the software. 
Cause
Solution
The device is out of media.Add media.
The device might be in the manual-feed mode.Change the device from manual-feed mode.
The cable between the computer and the device is not
connected correctly.Disconnect and reconnect the cable.
The device cable is defective.If possible, attach the cable to another computer and print a
job that you know works. You  might also try using a different
cable.
The wrong device was selected in the software.Check the software device selection menu to make sure that
an HP LaserJet P3005 device is selected.
The device might have a jam.Clear any jams, paying careful attention to the duplexer area
(if your model has a duplexer). See Clear jams .
The software for the device is not configured for the device
port.Check the software device selection menu to make sure that
it is using the correct port. If the computer has more than one
port, make sure that the device is attached to the correct one.
The device is on a network and is not receiving a signal.Check cable connections. Reinstall the printing software. Print
a job that you know works.
Clear any stopped jobs from the print queue.
The device is not receiving power.If no lights are on, check the power cord connections. Check
the power switch. Check the power source.
The device is malfunctioning. C heck the control-panel display for messages and lights to
determine if the device is indicating an error. Note any
message and see 
Control-panel messages .
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Control-panel message types
Four types of control-panel messages can indicate the status of or problems with the device.
Message typeDescription
Status messagesStatus messages reflect the current state of the device. They inform you of normal device operation
and require no interaction to clear them. They  change as the state of the device changes. Whenever
the device is ready, not busy, and has no pen ding warning messages, the status message Ready
appears if the device is online.
Warning messagesWarning messages inform you of data and print  errors. These messages typically alternate with
the  Ready  or status messages and remain until the 
 button is pressed. Some warning messages
are clearable. If  CLEARABLE WARNINGS  is set to JOB on the device  CONFIGURE DEVICE  menu,
the next print job clears these messages.
Error messagesError messages communicate that some action must  be performed, such as adding paper or clearing
a jam.
Some error messages are auto-continuable. If  AUTO-CONTINUE is set on the menus, the device will
continue normal operation after an auto-c ontinuable error message appears for 10 seconds.
NOTEPressing any button during the 10-second auto-continuable error message overrides
the auto-continue feature, and the button function takes precedence. For example, pressing
the  Stop  button pauses printing and offers the option to cancel the print job.
Critical-error messages Critical error messages inform you  of a device failure. Some of these messages can be cleared by
turning the device off and then on. These messages are not affected by the  AUTO-CONTINUE setting.
If a critical error persists, service is required.
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Control-panel messages
Control panel messageDescriptionRecommended action
Install supply
10.32.YY UNAUTHORIZED SUPPLY
Unauthorized supply in use
alternates with
For help press A new, non-HP supply has been installed.
This message appears until an HP supply is
installed or you press 
.
If you believe you purchased an HP supply,
please go to www.hp.com/go/anticounterfeit.
Service or repairs required as a result of using
non-HP supplies are not covered under
HP warranty.
To continue printing, press 
. The first
pending print job will be cancelled.
10.XX.YY SUPPLY MEMORY ERROR
For help press The device cannot read or write to the print-
cartridge memory tag, or the memory tag is
missing.● Open the front door.
● Remove the print cartridge, and then
reinstall it.
● Close the front door.
● Turn the device off and then on.
● If the error persists, contact HP Support.
11.XX INTERNAL CLOCK ERROR
alternates with
To continue press The device internal clock is not working
correctly. Printing can continue, but you are
prompted to set the date and time each time
you turn the device on.Contact HP support.
13.XX.YY FUSER JAM INSIDE TOP
COVER
alternates with
For help press A jam has occurred in the fuser area.●
Press  to see step-by-step
information.
● Open the top cover, and then remove
the print cartridge.
● Remove all media found.
● Lift the metal flap, and then remove any
media remaining.
● Reinstall the print cartridge, and then
close the top cover.
● To exit, press 
13.XX.YY JAM IN TRAY 1
alternates with
Clear jam then press  A page is jammed in the multipurpose tray.
●
Press  to see step-by-step
information.
● Remove media from tray 1, and then
remove any media in the device.
● Confirm that the media guides and dial
are in the correct position and match the
media that is loaded in the tray.
● Reload media in tray 1. Do not load
media above the fill tabs on the media
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Control panel messageDescriptionRecommended action
width guides, and confirm that the
guides are in the correct position.
● To continue printing, press 
 to clear
the message, and then press 
13.XX.YY JAM IN TRAY 2A page is jammed in tray 2.Remove tray 2, clear the jam, and then
reinstall tray 2.
See 
Clear jams from the input-tray areas .
If the message persists after clearing all
pages, contact HP Support.
13.XX.YY JAM IN TRAY X
alternates with
Clear jam then press A page is jammed in the tray indicated.● Press  to see step-by-step
information.
● Remove the tray indicated.
● Confirm that the media guides and dial
are in the correct position and match the
media that is loaded in the tray.
● Remove all media found in the device,
and then reinstall the tray.
● To exit, press 
.
NOTE To avoid jams with heavier
media, use tray 1 and the rear output
bin.
13.XX.YY JAM INSIDE DUPLEXER
alternates with
For help press A jam has occurred inside the duplexer.● Press  to see step-by-step
information.
● Remove the duplexer from the rear of
the device.
● Look inside the device duplex area and
remove any media.
● Remove any media from the duplexer.
● Reinstall the duplexer.
● To exit, press 
13.XX.YY JAM INSIDE FRONT DOOR
alternates with
For help press A jam has occurred inside the front door.Press  for help.
or
See 
Clear jams from the input-tray areas
If the message persists after clearing all
pages and exiting Help, contact HP Support.
13.XX.YY JAM INSIDE REAR DOOR
alternates with
Clear jam then press A jam has occurred in the duplex reversing
area. ●
Press  to see step-by-step
information.
● Open rear door, and then remove all
media found.
ENWW
Control-panel messages 113
 
						

							
Control panel messageDescriptionRecommended action
●Close the rear door.
● To exit, press 
.
13.XX.YY JAM INSIDE REAR DOOR
alternates with
For help press A jam has occurred in the rear door area.●Press  to see step-by-step
information.
● Pull the duplexer half-way out of the
device.
● Open the rear door, and then remove
the duplexer.
● Release the four tabs in the center of the
black paper guide inside the lower rear
door.
● Lower rear door completely, and then
remove all media found.
● Close the rear door. The four tabs in the
paper guide will automatically reattach
to the door.
● Reinstall the duplexer.
● To exit, press 
13.XX.YY JAM INSIDE TOP COVER
alternates with
Remove print cartridgeA jam has occurred in the registration
assembly area.●Press the  to see step-by-step
information.
● Open the top cover, and then remove
the print cartridge.
● Remove all media found.
● Lift the metal flap, and then remove any
media remaining.
● Verify that the media size matches the
tray settings and the dial on the tray.
● Reinstall the print cartridge, and then
close the top cover.
● To exit, press 
20-INSUFFICIENT MEMORY
alternates with
For help press 
To continue press 
The device has received more data from the
computer than fits in available memory. ●
Press  to continue printing.
NOTE Data will be lost.
●Reduce the complexity of the print job to
avoid this error.
● Adding memory to the device may allow
printing of more complex pages.
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Control panel messageDescriptionRecommended action
21 PAGE TOO COMPLEX
alternates with
To continue press The page-compression process is too slow
for the device. Some data may be lost on the
page.●Press  to see step-by-step
information.
● To print the job with some data loss,
press 
 to exit the message, and then
press 
. If data is lost, simplify the
page content to reduce its complexity.
● To exit, press 
.
22-EIO X BUFFER OVERFLOW
alternates with
To continue press   For devices with an EIO device only.
The device EIO card in slot X has overflowed
its I/O buffer during a busy state.●
Press  to continue printing.
NOTE Data will be lost.
●If the message persists, contact
HP Support.
22-EMBEDDED I/O BUFFER OVERFLOWThe embedded HP Jetdirect print server
buffer has overflowed during a busy state.●
Press  to continue printing.
NOTE A loss of data will
occur.
● If the message persists, contact
HP Support.
22-PARALLEL I/O BUFFER OVERFLOW
alternates with
To continue press 
 The device parallel buffer has overflowed
during a busy state.●
Press  to continue printing.
NOTE Data will be lost.
●If the message persists after exiting
Help, contact HP Support.
22-SERIAL I/O BUFFER OVERFLOW
alternates with
To continue press 
 The device serial buffer has overflowed
during a busy state.●
Press  to continue printing.
NOTE Data will be lost.
●If the message persists, contact
HP Support.
22-USB I/O BUFFER OVERFLOW
alternates with
To continue press 
 The devices USB buffer has overflowed
during a busy state.●
Press  to continue printing.
NOTE Data will be lost.
●If the message persists, contact
HP Support.
40 BAD SERIAL TRANSMISSION
alternates with
To continue press 
 A serial data error (parity, framing, or line
overrun) has occurred while the device was
receiving data. ●
Press  to continue printing.
NOTE Data will be lost.
●If the message persists, contact
HP Support.
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Control-panel messages 115
 
						

							
Control panel messageDescriptionRecommended action
40 EIO X BAD TRANSMISSION
alternates with
To continue press  A connection with the card in the EIO slot has
broken.●
Press  to continue printing.
NOTE Data will be lost.
●If the message persists, contact
HP Support.
40 EMBEDDED I/O BAD TRANSMISSION
alternates with
To continue press 
 The connection with the HP Jetdirect
embedded print server has broken.●
Press  to continue printing.
NOTE Data will be lost.
●If the message persists, contact
HP Support.
Press
 to continue printing.
41.3 UNEXPECTED  SIZE IN TRAY
alternates with
LOAD TRAY XMedia is loaded that is longer or shorter in the
feed direction than the size configured for the
tray.● Press  to print from a different tray.
● To print from the current tray, load the
tray with the size and type indicated.
Ensure that all trays are configured correctly
before printing again. See 
Load media  for
more information.
41.5 UNEXPECTED TYPE IN TRAY X
alternates with
LOAD TRAY XThe device senses a different media type
than what is configured in the tray.● Press  to print from a different tray.
● To print from the current tray, load the
tray with the size and type indicated.
Ensure that all trays are configured correctly
before printing again. See 
Load media  for
more information.
41.X ERROR
alternates with
To continue press   A device error has occurred.●
Press  to continue or press  for
more information.
● If the message persists after exiting
help, turn the device off and then on.
● If the message persists, contact
HP Support.
49.XXXXX ERROR
alternates with
To continue turn off then onA critical firmware error has occurred.●Turn the device off and then on.
● If the message persists, contact
HP Support.
50.X FUSER ERROR
For help press 
 A fuser error has occurred.
●Turn the device off.
● Turn on the device.
● If the message persists, contact
HP Support.
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Control panel messageDescriptionRecommended action
51.XY ERROR
alternates with
To continue turn off then onA device error has occurred.●Press  to continue.
● If the message persists, turn the device
off and then on.
● If the message persists, contact
HP Support.
52 XY ERROR
alternates with
To continue turn off then onA device error has occurred.●
Press  to continue.
● If the message persists, turn the device
off and then on.
● If the message persists, contact
HP Support.
53.10.01 ERROR UNSUPPORTED RAMThe memory DIMM is not a supported DIMM.Install a supported DIMM. See Installmemory
.
54.XX ERRORA device command error has occurred.●Turn the device off and then on.
● If the message persists, contact
HP support.
55.XX.YY DC CONTROLLER ERROR
alternates with
To continue turn off then onThe engine is not communicating with the
formatter.●
Turn the device off and then on.
● If the message persists, contact HP
Support.
56.XX ERROR
alternates with
To continue turn off then onAn error has occurred.●Turn the device off and then on.
● If the message persists, contact HP
Support.
57.XX PRINTER ERROR
alternates with
To continue turn off then onA device fan error has occurred.●Turn the device off and then on.
● If the message persists, contact
HP Support.
58.XX ERROR
alternates with
To continue turn off then onAn error has occurred in which a memory tag
CPU was detected.●
Press  to view step-by-step
information.
● Turn the device off and then on.
● If the message persists, contact HP
Support.
● To exit, press 
59.XY ERROR
alternates with
To continue turn off then onA device motor error has occurred.●Turn the device off and then on.
● If the message persists, contact
HP Support.
62 NO SYSTEM
No system was found.
●Turn the device off and then on.
● If the message persists, contact
HP Support.
ENWW
Control-panel messages 117
 
						

							
Control panel messageDescriptionRecommended action
64 ERROR
For help press  
alternates with
To continue turn off then on
A scan buffer error has occurred.●Turn the device off and then on.
● If the message persists, contact
HP Support.
68.X PERMANENT STORAGE FULL
alternates with
To continue press 
 A non-volatile storage device is full. Press
 to clear the message. Printing can
continue, but unexpected behavior could
result.
X Description
0 Onboard NVRAM
1 Removable disk (flash or hard)
● Press  to continue.
● For 68.0 errors, turn the device off and
then on.
● If a 68.0 error persists, contact
HP Support.
● For 68.1 errors, use the HP Web
Jetadmin software to delete files from
the disk drive.
● For 68.1 errors that persist, contact
HP Support.
68.X PERMANENT STORAGE WRITE FAIL
alternates with
To continue press 
 A non-volatile storage device is full. Press
 to clear the message. Printing can
continue, but unexpected behavior could
result.
X Description
0 Onboard NVRAM
1 Removable disk
● Press  to continue.
● If the problem persists, contact
HP Support.
68.X STORAGE ERROR SETTINGS
CHANGED
alternates with
To continue press 
 A non-volatile storage device is full. Press
 to clear the message. Printing can
continue, but unexpected behavior could
result.
X Description
0 Onboard NVRAM
1 Removable disk
● Press  to view step-by-step
information.
● To clear the error, press 
 to exit the
message, and then press 
 to
continue.
● If the problem persists, turn the device
off and then on.
● If the message persists, contact
HP Support.
● To exit, press 
79.XXXX
alternates with
To continue turn off then onA critical hardware error has occurred.●Turn the device off and then on.
● If the problem persists, contact
HP Support.
8X.YYYY EIO ERROR
The EIO accessory card has encountered a
critical error. ●
Turn the device off and then on.
● Upgrade the Jetdirect firmware.
● Try to determine whether the error
occurs intermittently, while printing, or
when turning on the device.
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