HP LaserJet P3005 User Manual

							
6.Align the print cartridge with the tracks inside th e device, and, using the handle, insert the print
cartridge until it is firmly seated , and then close the front door.
After a short time, the control panel should display Ready.
7. Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived.
See the enclosed recycling guide for recycling instructions.
8. If you are using a non-HP print cartridge, check  the device control panel for further instructions.
For additional help, go to 
www.hp.com/support/LJP3005 .
ENWW Replace supplies and parts 99
 
						

							
Clean the device
During the printing process, paper, toner, and dust particles can accumulate inside the device. Over
time, this buildup can cause print-quality problems, such as toner specks or smearing (see 
Solve print-
quality problems).
Clean the exterior
Use a soft, damp, lint-free cloth to wipe dust, smudge s, and stains off of the exterior of the device.
Clean the paper path
1.Press  Menu.
2. Press 
 to highlight  CONFIGURE DEVICE , and then press .
3. Press 
 to highlight  PRINT QUALITY , and then press .
NOTEIf your device has an automat ic duplexer, go to step 7.
4.Press  to highlight  CREATE CLEANING PAGE , and then press .
5. Remove all paper from tray 1.
6. Remove the cleaning page and load it face-down in tray 1.
NOTE If you are not in the menus, navigate to  PRINT QUALITY by using the previous
instructions.
7. At the device control panel, press  to highlight  PROCESS CLEANING PAGE , and then
press 
.
100 Chapter 6   Manage and maintain the device ENWW
 
						

							
7 Problem solving
This problem-solving information is organized to help you resolve printing problems. Choose the general
topic or type of problem from the following list.
●
Problem-solvin g checklist
●
Problem-solving flowchart
●
Solve general print problems
●
Control-panel message types
●
Control-panel messages
●
Common causes of jams
●
Jam locations
●
Clear jams
●
Solve print-quality problems
●
Solve network print problems
●
Solve common Windows problems 
●
Solve common Macintosh problems
●
Solve Linux problems
●
Solve common PostScript problems
ENWW 101
 
						

							
Problem-solving checklist
If you are experiencing problems with the device, use the following checklist to identify the cause of the
problem:
● Is the device connected to power?
● Is the device on?
● Is the device in the 
Ready state?
● Are all necessary cables connected?
● Do any messages appear on the control panel?
● Are genuine HP supplies installed?
● Was a recently replaced print cartridge installed correctly, and was the pull tab on the cartridge
removed?
For additional information about installation  and setup, see the device getting started guide.
If you cannot find solutions to device  problems in this guide, go to 
www.hp.com/support/LJP3005.
Factors that affect device performance
Several factors affect the ti me it takes to print a job:
● Maximum device speed, measured in pages per minute (ppm)
● The use of special paper (such as transpar
encies, heavy paper, and custom-size paper)
● Device processing and download time
● The complexity and size of graphics
● The speed of the computer you are using
● The USB connection
● The device I/O configuration
● The amount of device memory installed
● The network operating system and configuration (if applicable)
● Device personality (PCL or PS)
NOTE
Although additional device memory can re solve memory problems, improve how the
device handles complex graphics, and improve download times, it will not increase maximum
device speed (ppm).
102 Chapter 7   Problem solving ENWW
 
						

							
Problem-solving flowchart
If the device is not responding correctly, use the flowchart to determine the problem. If the device does
not pass a step, follow the corresponding problem-solving suggestions.
If you cannot resolve the problem after following the suggestions in this guide, contact an HP-authorized
service or support provider.
NOTE Macintosh users : For more problem-solv ing information, see Solve common Macintosh
problems.
Step 1: Does READY appear  on the control-panel display?
YES Go to step 2 .
NO 
The display is blank, and the
device fan is off.The display is
blank, but the
device fan is on.The display is in the
wrong language.The display shows
garbled or
unfamiliar
characters.A message other
than READY
appears on the
control-panel
display.
●Turn the device off and then
on.
● Check the power cord
connections and the power
switch.
● Plug the device into a
different outlet.
● Check that the power
supplied to the device is
steady, and meets device
specifications. (See
Environmental product
stewardship program
.)●
Press a device
control-panel
button to see if
the device
responds.
● Turn the device
off and then on. ●
Turn the device
off and then on.
When 
XXX MB
appears on the
control-panel
display, press
and hold down
 until all
three lights stay
on. This could
take up to
10 seconds.
Then, release
 Press 
to scroll through
the available
languages.
Press 
 to
save the
appropriate
language as the
new default. ●
Make sure that
the appropriate
language is
selected at the
device control
panel.
● Turn the device
off and then on. ●
Go to 
Control-panel
messages
.
Step 2: Can you print a configuration page? 
(See Use information pages .)
YES Go to step 3.
NO 
ENWW Problem-solving flowchart 103
 
						

							
A configuration page does not print.A blank page prints.A message other than READY or
PRINTING CONFIGURATION appears
on the control-panel display.
●Check that all trays are correctly
loaded, adjusted, and installed in
the device.
● Using the computer, check the print
queue or print spooler to see if the
device has been paused. If there
are problems with the current print
job, or if the device is paused, a
configuration page will not print.
(Press 
Stop and try step 2 in the
problem-solving flowchart again.) ●
Check that the sealing tape does
not remain on the print cartridge.
(See the getting started guide or the
instructions that came with the print
cartridge.)
● The print cartridge might be empty.
Install a new print cartridge. ●
Go to Control-panel messages
.
Step 3: Can you print from a program?
YES Go to step 4.
NO 
The job will not print.    A PS error page or list of commands prints.
●If the job will not print, and a message appears on the device control-
panel display, see Control-panel messages
.
● Using the computer, check to see if the device has been paused.
Press 
Stop to continue.
● If the device is on a network, check th
at you are printing to the correct
device. To verify that it is not a network problem, connect the computer
directly to the device with a paral lel or USB cable, change the port to
LPT1, and try to print.
● Check the interface cable connect
ions. Disconnect and reconnect the
cable at the computer and the device.
● Test the cable by trying it on another computer.
● If you are using a parallel connecti
on, make sure that the cable is
IEEE-1284 compliant.
● If the device is on a network, pr
int a configuration page. (See 
Control-
panel messages.) If an HP Jetdirect print server is installed, a Jetdirect
page also prints. Check the Jetdirect configuration page to verify that
the network protocol status and settings are correct for the device.
● To verify that it is not a computer problem, print from another computer
(if possible).
● Make sure that the print job is being sent to the correct port (LPT1 or
network device port, for example).
● Check that you are using the 
correct device driver. (See 
Select the
correct printer driver)
● Reinstall the device driver. (See the getting started guide.)
● Check that the computer port is configured and working correctly. (Try
connecting another device to that port and printing.) ●
The device might have received a nonstandard PS
code. On the 
SYSTEM SETUP  submenu (on
the  CONFIGURE DEVICE  menu) at the device
control panel, set  PERSONALITY=PS  for this
print job only. After the job has printed, return the
setting to  AUTO.
● Make sure that the print job is a PS job, and that
you are using the PS driver.
● The device might have received PS code although
it is set to PCL. On the 
SYSTEM SETUP submenu
(on the  CONFIGURE DEVICE  menu), set
PERSONALITY=AUTO .
104 Chapter 7   Problem solving ENWW
 
						

							
●If printing with the PS driver, on the 
PRINTING submenu (on the
CONFIGURE DEVICE  menu) at the device control panel, set  PRINT PS
ERRORS=ON , and then print the job again. If an error page prints, see
the instructions in the next column.
● On the 
SYSTEM SETUP  submenu (on the  CONFIGURE DEVICE
menu) at the device control panel, make sure that
PERSONALITY=AUTO .
● You might be missing a device message that could help you solve the
problem. On the 
SYSTEM SETUP  submenu (on the  CONFIGURE
DEVICE  menu) at the device control panel, temporarily turn off the
CLEARABLE WARNINGS  and AUTO-CONTINUE  settings. Then, print
the job again.
Step 4: Does the  job print as expected?
YES Go to step 5.
NO 
Print is garbled, or only a
portion of the page prints. Printing stops in the middle
of the job.Print speed is slower than
expected.A device control panel
setting is not taking effect.
● Check that you are using
the correct device driver.
(See 
Select the correct
printer driver
.)
● The data file sent to the
device might be corrupt.
To test, try printing it on
another device (if
possible), or try a
different file.
● Check the interface
cable connections. Test
the cable by trying it on
another computer (if
possible).
● Replace the interface
cable with a high-quality
cable (see 
Part
numbers
).
● Simplify the print job,
print at a lower
resolution, or install
more device memory.
(See 
Install memory
.)
● You might be missing a
device message that
could help you solve the
problem. On the
SYSTEM SETUP
submenu (on the
CONFIGURE DEVICE
menu) at the device
control panel,
temporarily turn the ●
You might have
pressed 
Stop.
● Check that the power
supplied to the device is
steady, and that it meets
device specifications.
(See 
Electricalspecifications
.)●
Simplify the print job.
● Add more memory to the
device. (See 
Install
memory
)
● Turn banner pages off.
(See your network
administrator.)
● Note that slower speeds
should be expected if
you are printing narrow
paper, printing from
tray 1, using the 
HIGH 2
fuser mode, or have set
Small Paper Speed  to
SLOW . ●
Check settings in the
device driver or
program. (The device
driver and program
settings override device
control-panel settings.)
ENWW
Problem-solving flowchart 105
 
						

							
CLEARABLE
WARNINGS and AUTO
CONTINUE  settings off.
Then print the job again.
The print job is not
formatted correctly.Paper is not fed correctly or
is damaged.There are print-quality problems.
● Check that you are using
the correct device driver.
(See 
Select the correct
printer driver
)
● Check the program
settings. (See the
program online Help.)
● Try a different font.
● Downloaded resources
might have been lost.
You might need to
download them again. ●
Make sure that the paper
is loaded correctly and
that the guides are not
too tight or too loose
against the stack.
● If you are having
problems printing
custom-size paper, see
Print
● If pages are wrinkled or
curled, or if the image is
skewed on the page,
see 
Solve print-qualityproblems
. ●
Adjust the print resolution. (See 
Print Quality submenu
)
● Check that REt is on. (See 
Print Quality submenu
)
● Go to 
Solve print-quality problems
Step 5: Does the device select the trays?
YES
 For other problems, check the Contents, the Index, or the device driver online
Help.
NO 
The device pulls paper from the wrong
tray.  An optional tray is not working
correctly.A message other than READY
appears on the device control panel
display.
● Make sure that you have selected
the correct tray. (See Source
)
● Make sure that trays are correctly
configured for paper size and type.
(See 
Load media
) Print a
configuration page to see current
tray settings. (See 
Use information
pages ) Ensure that the media-size
window on the front of the tray
matches the size setting on the
control panel.
● Make sure that the tray selection
(Source) or Type in the device
driver or program is set correctly.
(The device driver and program
settings override the device control
panel settings.)
● By default, paper loaded in tray 1
will be printed first. If you do not
want to print from tray 1, remove
any paper loaded in the tray or
change the 
USE REQUESTED
TRAY  setting. (See 
Use
information pages ) Change TRAY●
Print a configuration page to verify
that the tray is installed correctly
and is functional. (See 
Useinformation pages
)
● Configure the device driver to
recognize the installed tray. (See
the device driver online Help.)
● Turn the device off and then on.
● Verify that you are using the correct
optional tray for the device. ●
Go to 
Control-panel messages
106 Chapter 7   Problem solving ENWW
 
						

							
1 SIZE and TRAY 1 TYPE  to a
setting other than  ANY.
● If you want to print from tray 1, but
cannot select the tray in a program,
see 
Customize tray 1 operation
ENWW
Problem-solving flowchart 107
 
						

							
Solve general print problems
Device selects media from the wrong tray.
Cause
Solution
The tray selection in the software program might be incorrect.For many software programs, the paper tray selection is found
on the Page Setup  menu within the program.
Remove any media in other trays to make the device select
from the correct tray.
For Macintosh computers, use the HP Printer Utility to change
the priority of the tray.
The configured size does not matc h the size of the media that
is loaded in the tray. Through the control panel, change the configured size to
match the size of the media that is loaded in the tray.
Device does not pull paper from tray.
Cause
Solution
The tray is empty.Load paper in the tray.
The paper guides are set incorrectly. To set the guides correctly, see Load media
.
For tray 2 and tray 3, make sure that the leading edge of the
paper stack is even. An uneven edge can prevent the lift plate
from rising.
Paper curls when it exits the device.
Cause
Solution
The paper curls when it exits to the top output bin. Open the  rear output bin to allow the paper to exit in a straight
path through the device.
Turn over the paper that you are printing on.
Reduce the fusing temperature to reduce the curling. (See
Print Quality submenu )
108 Chapter 7   Problem solving ENWW