HP LaserJet Enterprise M551dn User Manual

							Customer self-repair warranty service
HP products are designed with many Customer Self  Repair (CSR) parts to minimize repair time and
allow for greater flexibility in performing defective  parts replacement. If during the diagnosis period,
HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part
directly to you for replacement. There are two catego ries of CSR parts: 1) Parts for which customer self
repair is mandatory. If you request HP to replace  these parts, you will be charged for the travel and
labor costs of this service. 2) Parts for which customer self repair is optional. These parts are also
designed for Customer Self Repair. If, however, you  require that HP replace them for you, this may be
done at no additional charge under the type of warranty service designated for your product.
Based on availability and where geography permits,  CSR parts will be shipped for next business day
delivery. Same-day or four-hour de livery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician will
help you over the phone. HP specifies in the mate rials shipped with a replacement CSR part whether a
defective part must be returned to HP. In cases where  it is required to return the defective part to HP,
you must ship the defective part back to HP within  a defined period of time, normally five (5) business
days. The defective part must be returned with th e associated documentation in the provided shipping
material. Failure to return the defective part may resu lt in HP billing you for the replacement. With a
customer self repair, HP will pay all shipping and  part return costs and determine the courier/carrier to
be used.
ENWW Customer self-repair warranty service 233
 
						

							Customer support
Get telephone support for your country/region
Have the product name, serial number, date of purchase, and
problem description ready.Country/region phone numbers are on the flyer that was in
the box with your product or at 
www.hp.com/support/
.
Get 24-hour Internet support
www.hp.com/support/lj500colorM551
Get support for products used with a Macintosh computer
www.hp.com/go/macosx
Download software utilities, drivers, and electronic
information
www.hp.com/go/lj500colorM551_software
Order additional HP service or maintenance agreements
www.hp.com/go/carepack
Register your product
www.register.hp.com
234 Appendix B   Service and support ENWW
 
						

							C Product specifications
●Physical specifications
●
Power consumption, electrical specif ications, and acoustic emissions
●
Environmental specifications
ENWW 235
 
						

							Physical specifications
Table C-1  Product dimensions
Product HeightDepthWidth Weight
HP LaserJet Enterprise 500 color
M551n 389 mm (15.3 in) 489 mm (19.3 in) 514 mm (20.2 in) 36.5 kg (80.5 lb)
HP LaserJet Enterprise 500 color
M551dn 408 mm (16.1 in) 489 mm (19.3 in) 514 mm (20.2 in) 37 kg (81.6 lb)
HP LaserJet Enterprise 500 color
M551xh 575 mm (22.6 in) 489 mm (19.3 in) 514 mm (20.2 in) 44.6 kg (98.3 lb)
Table C-2
  Product dimensions, with all doors and trays fully opened
Product HeightDepth Width
HP LaserJet Enterprise 500 color M551n 389 mm (15.3 in) 804 mm (31.7 in) 824 mm (32.4 in)
HP LaserJet Enterprise 500 color M551dn 408 mm (16.1 in) 804 mm (31.7 in) 824 mm (32.4 in)
HP LaserJet Enterprise 500 color M551xh 575 mm (22.6 in) 804 mm (31.7 in) 824 mm (32.4 in)
Power consumption, electrical specifications, and
acoustic emissions
See www.hp.com/go/lj500colorM551_regulatory  for current information.
CAUTION:Power requirements are based on the country/region where the product is sold. Do not
convert operating voltages. This will damage the product and void the product warranty.
Environmental specifications
Environmental condition RecommendedAllowed
Temperature (product and print
cartridge) 17° to 25°C (63° to 77°F)
15° to 27°C (59° to 81°F)
Relative humidity 30% to 70% relative humidity (RH) 10% to 70% RH
Altitude N/A 0 m (0 ft) to 3000 m (9842 ft)
236 Appendix C   Product specifications ENWW
 
						

							D Regulatory information
●FCC regulations
●
Environmental product stewardship program
●
Declaration of conformity
●
Safety statements
ENWW 237
 
						

							FCC regulations
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference in a residential inst allation. This equipment generates, uses, and can
radiate radio frequency energy. If this equipment is not installed and used in accordance with the
instructions, it may cause harmful in terference to radio communications.  However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television  reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the inte rference by one or more of the following measures:
● Reorient or relocate the receiving antenna.
● Increase separation between equipment and receiver.
● Connect equipment to an outlet on a circuit different from that to which the receiver is located.
● Consult your dealer or an experienced radio/TV technician.
NOTE:
Any changes or modifications to the printer th at are not expressly approved by HP could void
the user’s authority to operate this equipment.
Use of a shielded interface cable is required to comp ly with the Class B limits of Part 15 of FCC rules.
238 Appendix D   Regulatory information ENWW
 
						

							Environmental product stewardship program
Protecting the environment
Hewlett-Packard Company is committed to providing  quality products in an environmentally sound
manner. This product has been designed with several attributes to minimize impacts on our
environment.
Ozone production
This product generates no appreciable ozone gas (O3).
Power consumption
Power usage drops significantly while in Ready  or Sleep or Auto-off mode, which saves natural
resources and saves money without affecting the high  performance of this product. Hewlett-Packard
printing and imaging equipment marked with the ENERGY STAR
® logo is qualified to the U.S.
Environmental Protection Agencys ENERGY STAR specifications for imaging equipment. The following
mark will appear on ENERGY STAR qualified imaging products:
Additional ENERGY STAR qualified imaging  product model information is listed at:
www.hp.com/go/energystar
Paper use
This product’s manual/automatic duplex feature (two -sided printing) and N-up printing (multiple pages
printed on one page) capability can reduce pape r usage and the resulting demands on natural
resources.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to
identify plastics for recycling purposes at the end of the product’s life.
HP LaserJet print supplies
It’s easy to return and recycle your HP LaserJet  print cartridges after use—free of charge—with
HP Planet Partners. Multilingual program inform ation and instructions are included in every new
HP LaserJet print cartridge and supplies package. Yo u help reduce the toll on the environment further
when you return multiple cartridges  together rather than separately.
HP is committed to providing inventive, high-quali ty products and services that are environmentally
sound, from product design and manufacturing to distribution, customer use and recycling. When you
participate in the HP Planet Partners program, we en sure your HP LaserJet print cartridges are recycled
ENWW Environmental product stewardship program 239
 
						

							properly, processing them to recover plastics and metals for new products and diverting millions of tons
of waste from landfills. Since this cartridge is being recycled and used in new materials, it will not be
returned to you. Thank you for being environmentally responsible!
NOTE: Use the return label to return original HP LaserJ et print cartridges only. Please do not use this
label for HP inkjet cartridges, non-HP cartridges,  refilled or remanufactured cartridges or warranty
returns. For information about recycling your HP inkjet cartridges please go to 
http://www.hp.com/
recycle .
Return and recycling instructions
United States and Puerto Rico
The enclosed label in the HP LaserJet toner cartridg e box is for the return and recycling of one or more
HP LaserJet print cartridges after use. Pl ease follow the applicable instructions below.
Multiple returns (more than one cartridge) 1.Package each HP LaserJet print cartridge in its original box and bag.
2. Tape the boxes together using strapping or pack aging tape. The package can weigh up to 31 kg
(70 lb).
3. Use a single pre-paid shipping label.
OR
1. Use your own suitable box, or reques t a free bulk collection box from 
www.hp.com/recycle or
1-800-340-2445 (holds up to 31 kg (70 lb) of HP LaserJet print cartridges).
2. Use a single pre-paid shipping label.
Single returns 1.Package the HP LaserJet print cart ridge in its original bag and box.
2. Place the shipping label on the front of the box.
Shipping For US and Puerto Rico HP LaserJet print cartridg e recycling returns, use the pre-paid, pre-addressed
shipping label contained in the box. To use the UP S label, give the package to the UPS driver during
your next delivery or pick-up, or take it to an  authorized UPS drop-off center. (Requested UPS Ground
pickup will be charged normal pick-up rates) For th e location of your local UPS drop-off center, call
1-800-PICKUPS or visit 
www.ups.com .
If you are returning the package with the FedEx label,  give the package to either the U.S. Postal Service
carrier or FedEx driver during your next pick-up  or delivery. (Requested FedEx Ground pickup will be
charged normal pick-up rates). Or, you can drop off  your packaged print cartridge(s) at any U.S. Post
Office or any FedEx shipping center or store. For th e location of your nearest U.S. Post Office, please
call 1-800-ASK-USPS or visit 
www.usps.com . For the location of your nearest FedEx shipping center/
store, please call 1-800-GOFEDEX or visit 
www.fedex.com .
For more information, or to order additional  labels or boxes for bulk returns, visit 
www.hp.com/recycle
or call 1-800-340-2445. Information subject to change without notice.
240 Appendix D   Regulatory information ENWW
 
						

							Residents of Alaska and HawaiiDo not use the UPS label. Call 1-800-340-2445 for information and instructions. The U.S. Postal
Service provides no-cost cartridge return transporta tion services under an arrangement with HP for
Alaska and Hawaii.
Non-U.S. returns
To participate in HP Planet Partners return and recy cling program, just follow the simple directions in
the recycling guide (found inside the packaging of your new product supply item) or visit
www.hp.com/recycle . Select your country/region for informat ion on how to return your HP LaserJet
printing supplies.
Paper
This product is capable of using recycled papers  when the paper meets the guidelines outlined in the
HP LaserJet Printer Family Print Media Guide . This product is suitable for the use of recycled paper
according to EN12281:2002.
Material restrictions
This HP product does not contain added mercury.
This HP product contains a battery that might require special handling at end-of-life. The batteries
contained in or supplied by Hewlett-Packard for this product include the following:
HP LaserJet Enterprise 500 color M551
Type Carbon monofluoride lithium
Weight 1.5 g
Location On formatter board
User-removable No
For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the
Electronics Industries Alliance: 
www.eiae.org.
ENWW Environmental product stewardship program 241
 
						

							Disposal of waste equipment by users in private households in the
European Union
This symbol on the product or on its packaging indicates that this product must not be disposed of with
your other household waste. Instead, it is your responsibility to dispose of your waste equipment by
handing it over to a designated collection point for the recycling of waste electrical and electronic
equipment. The separate collection and recycling of your waste equipment at the time of disposal will
help to conserve natural resources and ensure that it is recycled in a manner that protects human health
and the environment. For more information about where you can drop off your waste equipment for
recycling, please contact your local city office, your household waste disposal service or the shop
where you purchased the product.
Chemical substances
HP is committed to providing our customers with information about the chemical substances in our
products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006
of the European Parliament and the Council). A chemical information report for this product can be
found at: 
www.hp.com/go/reach .
Material Safety Data Sheet (MSDS)
Material Safety Data Sheets (MSD S) for supplies containing chemical substances (for example, toner)
can be obtained by accessing the HP Web site at 
www.hp.com/go/msds  or www.hp.com/hpinfo/
community/environment/productinfo/safety.
For more information
To obtain information about these environmental topics:
●Product environmental profile sheet for this and many related HP products
● HP’s commitment to the environment
● HP’s environmental management system
● HP’s end-of-life product return and recycling program
● Material Safety Data Sheets
Visit 
www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment .
242 Appendix D   Regulatory information ENWW