HP LaserJet Enterprise M551dn User Manual
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Clear jams in Tray 1 1.If jammed paper is visible in Tray 1, clear the jam by gently pulling the paper straight out. Touch the OK button to clear the message. 2. If you cannot remove the paper, or if no jammed paper is visible in Tray 1, close Tray 1 and open the right door. 3. If paper is visible inside the right door, gently pull the trailing edge to remove it. ENWW Clear jams 193
4.Gently pull the paper out of the pick up area. 5.Close the right door. 194 Chapter 11 Solve problems ENWW
Clear jams in Tray 2 CAUTION:Opening a tray when paper is jammed can cause the paper to tear and leave pieces of paper in the tray, which might cause another jam. Be sure to clear jams before opening the tray. 1.Open Tray 2 and make sure that the paper is stacked correctly. Remove any jammed or damaged sheets of paper. 2. Close the tray. ENWW Clear jams 195
Clear jams in the right door CAUTION:The fuser can be hot while the product is in use. Wait for the fuser to cool before clearing jams. 1. Open the right door. 2.If paper is jammed as it enters the output bin, gently pull the paper downward to remove it. 3. If paper is jammed inside the right door, gently pull the paper to remove it. 196 Chapter 11 Solve problems ENWW
4.Lift the paper-feed cover on the inside of the right door. If jammed paper is present, gently pull the paper straight out to remove it. 12 5. Close the paper-feed cover. 6.Gently pull the paper out of the pickup area. 7.Look for paper in the Tray 2 roller area. Push up on the two green levers to release the jam- access door. Remove any jammed paper, and close the door. ENWW Clear jams 197
8.If paper is visible entering the bottom of the fuser, gently pull downward to remove it. CAUTION: Do not touch the rollers on the transfer roller. Contaminates can affect print quality. 9. Paper could be jammed inside the fuser where it would not be visible. Grasp the fuser handles, lift up slightly, and pull straight out to remove the fuser. CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before clearing jams. 10. Open the jam-access door (callout 1). If paper is jammed inside the fuser, gently pull it straight up to remove it (callout 2). If the paper tears, remove all paper fragments. CAUTION: Even if the body of the fuser has cooled, the rollers that are inside could still be hot. Do not touch the fuser rollers until they have cooled. 1 2 198 Chapter 11 Solve problems ENWW
11.Close the jam-access door, and push the fuser completely into the product. 12. Close the right door. ENWW Clear jams 199
Clear jams in the optional 500-sheet paper and heavy media tray (Tray 3) 1.Open Tray 3 and make sure that the paper is stacked correctly. Remove any damaged or jammed sheets of paper. 2. Close Tray 3. 200 Chapter 11 Solve problems ENWW
Clear jams in the lower right door (Tray 3) 1.Open the lower right door. 2.If paper is visible, gently pull the jammed paper up or down to remove it. 3. Close the lower right door. ENWW Clear jams 201
Change jam recovery This product provides jam recovery, a feature that you can use to reprint jammed pages. The following options are available: ●Auto — The product attempts to reprint jammed pages when sufficient memory is available. ● Off — The product does not attempt to reprint jammed pages. Because no memory is used to store the most recent pages, performance is optimal. NOTE: When using this option, if th e product runs out of paper and the job is being printed on both sides, some pages can be lost. ● On — The product always reprints jammed pages. A dditional memory is allocated to store the last few pages printed. This might cause overall performance to suffer. 1. At the product control panel, press the Home button. 2. Open the following menus: ●Administration ● General Settings ● Jam Recovery 3. Select the appropriate setting, and then press the OK button. 202 Chapter 11 Solve problems ENWW