HP LaserJet 4345x mfp User Manual
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To locate HP-Authorized Dealers in the United States or Canada, call 800-243-9816 (United
States) or 800-387-3867 (Canada). Or, go to http://www.hp.com/go/cposupportguide.
For service for your HP product in other countries/regions, call the customer support number
for your country/region. See the flyer that came in the box with the printer.
HP service agreements
Call: 800-HPINVENT [800-474-6836 (U.S.)] or 800-268-1221 (Canada).
Out-of-Warranty Service: 800-633-3600.
Extended Service: Call: 800-HPINVENT...](http://img.usermanuals.tech/thumb/36/36960/w64_HP_LaserJet_4345x_mfp-5.png "Page 6
To locate HP-Authorized Dealers in the United States or Canada, call 800-243-9816 (United
States) or 800-387-3867 (Canada). Or, go to http://www.hp.com/go/cposupportguide.
For service for your HP product in other countries/regions, call the customer support number
for your country/region. See the flyer that came in the box with the printer.
HP service agreements
Call: 800-HPINVENT [800-474-6836 (U.S.)] or 800-268-1221 (Canada).
Out-of-Warranty Service: 800-633-3600.
Extended Service: Call: 800-HPINVENT...")
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Table of contents
1 MFP basics
HP LaserJet 4345mfp configurations......................................\
...................................................2HP LaserJet 4345mfp (Q3942A—base model).................................................................\
..2
HP LaserJet 4345x mfp (Q3943A)............. .......................................... ...............................2
HP LaserJet 4345xs mfp (Q3944A)..... ................................ ................................ ...............2
HP...](http://img.usermanuals.tech/thumb/36/36960/w64_HP_LaserJet_4345x_mfp-6.png "Page 7
Table of contents
1 MFP basics
HP LaserJet 4345mfp configurations......................................\
...................................................2HP LaserJet 4345mfp (Q3942A—base model).................................................................\
..2
HP LaserJet 4345x mfp (Q3943A)............. .......................................... ...............................2
HP LaserJet 4345xs mfp (Q3944A)..... ................................ ................................ ...............2
HP...")
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Retrieve job menu .......................................................................\
............................................35
Information menu ....................... ....................................................................................... ......36
Paper handling menu ..........................................................\
................................................. ...37
Configure device menu .......................... .......................................](http://img.usermanuals.tech/thumb/36/36960/w64_HP_LaserJet_4345x_mfp-7.png "Page 8
Retrieve job menu .......................................................................\
............................................35
Information menu ....................... ....................................................................................... ......36
Paper handling menu ..........................................................\
................................................. ...37
Configure device menu .......................... .......................................")
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Printer preventive maintenance ......................................................................................179
The ADF maintenance kit.................................................\
...............................................179
10 Solving problems
Solving general problems .....................................................................................................182
Troubleshooting checklist .............................................................\...](http://img.usermanuals.tech/thumb/36/36960/w64_HP_LaserJet_4345x_mfp-11.png "Page 12
Printer preventive maintenance ......................................................................................179
The ADF maintenance kit.................................................\
...............................................179
10 Solving problems
Solving general problems .....................................................................................................182
Troubleshooting checklist .............................................................\...")
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Transparencies .......................................................................\
........................................264
Supported types and sizes of print media..............................................................................265
Appendix E MFP memory and expansion
Memory overview.........................................................\
....................................................... ...272
Determining memory requirements...](http://img.usermanuals.tech/thumb/36/36960/w64_HP_LaserJet_4345x_mfp-13.png "Page 14
Transparencies .......................................................................\
........................................264
Supported types and sizes of print media..............................................................................265
Appendix E MFP memory and expansion
Memory overview.........................................................\
....................................................... ...272
Determining memory requirements...")
9 Managing and maintaining the MFP Using the embedded Web server .................................................................... .....................148 Opening the embedded Web server .......... ....................................... .............................148 Information tab ...................................... ......................................................................... .149 Settings tab ........................................ .......................................................................... ...149 Digital Sending tab.................. ....................................... ................................... ..............15 0 Networking tab ...................................... .......................................................................... 150 Other links ................................................................................................................... ....151 Using the HP Toolbox ........................ .......................................................................... .........152 Supported operating systems .........................................................................................152 Supported browsers ..................... .......................................................... ........................152 To view the HP Toolbox ...... ......................................................... ..................................153 Status tab .................................................................................................................... ....153 Alerts tab .................................................................................................................... .....153 Device Settings window ..................................................................................................154 Toolbox links ................................................................................................................. ..154 Other links ................................................................................................................... ....154 Using HP Web Jetadmin software ................. ............................................................. ..........155 Configuring and verifying an IP address .............................................................\ ..................156 TCP/IP assignment .........................................................................................................156 Verifying the TCP/IP configuration ............. .......................................... ..........................156 Changing an IP address ........................................................................\ .........................156 Setting the real-time clock ................................................................................................... ..158 Setting the date and time ................................................................................................158 Setting the wake time............. .................................................................................... .....159 Setting the sleep delay.......... ............................................... ...........................................160 Checking the MFP configuration .........................................\ ..................................................161 To print an information page ..... ................................... .............................. ....................161 Menu map ........................................................ ...............................................................161 Configuration page ................ ................................................. ........................... .............161 HP Jetdirect page ........... .......................................... ......................................................163 Supplies status page ....................... ........................................................................ .......163 Usage page ........................... ................................................................ ......................... 164 PCL or PS font list ................ .......................................... ................................................1 65 Managing the print cartridge ............. ....................................... .............................................166 HP print cartridges ....................................................\ ......................................................1 66 Non-HP print cartridges ........................................................................\ ..........................166 Print-cartridge authentication ................ ................................... ......................................166 Print-cartridge storage ........................................................................\ ............................166 Print-cartridge life expectancy ........................ ................................................... .............166 Checking the supply level ..............................................\ .................................................167 Cartridge-low and cartridge-out conditions ............. .......................................... .............167 Upgrading the firmware......................................................................................................... .169 Determining the current level of firmware........................................................................169 Downloading the new firmware from the HP Web site....................................................169 Transferring the new firmware to the MFP................................................................\ ......169 Upgrading the HP Jetdirect firmware................ .............................. ................................171 Cleaning the MFP............... ................................................. ............................................... ...173 Cleaning the outside of the MFP ........................................................... .........................173 Cleaning the touchscreen ...............................................\ ................................................173 To clean the scanner glass .............................................................................................173 Cleaning the fuser .................. ....................................... ................................... ..............17 3 Cleaning the ADF delivery system ..... ............................................................................174 Calibrating the scanner............... ....................................................................... ....................178 To print the calibration target................................................ ...........................................178 Performing preventive maintenance........................ ..................................... .........................179 ENWW ix
Printer preventive maintenance ......................................................................................179 The ADF maintenance kit.................................................\ ...............................................179 10 Solving problems Solving general problems .....................................................................................................182 Troubleshooting checklist .............................................................\ ..................................182 Determining MFP problems ................ ................................................................. .................184 Clearing jams...................... ............................................................................................ .......185 Clearing jams from the top-cover and print-cartridge areas............................................186 Clearing jams from the optional envelope-feeder area.......... .......................... ...............188 Clearing jams from the tray 1 area.. ................................................. ...............................189 Clearing jams from the tray 2, 3, 4, or 5 areas..............................................................\ ..191 Clearing jams from the optional duplexer................................\ ........................................192 Clearing jams from the output areas .............................................................. .................193 Clearing jams from the fuser.............. ............................................................ .................195 Clearing jams from the ADF....... ............................................................................. ........198 Clearing staple jams................................... .....................................................................199 Solving repeated jams ..........................................................\ ..........................................201 Using the paper-path test.................. .................................................. ............................201 Understanding MFP messages .............................................................................................203 Using the MFP help system ............................................................................................203 If a message persists ......................................................................................................203 Resolving control-panel messages........................................................................\ ................204 Understanding accessory lights for the 3-bin mailbox and stapler/stacker ..........................216 Accessory lights ................................. ............................................................................. 216 Replacing accessories or accessory components ..... ............................ ........................217 Understanding lights on the formatter...........................................................\ .........................218 HP Jetdirect LEDs.................. ........................................................................ .................218 Heartbeat LED...........................................................\ ......................................................2 18 Fax LED.................................................................\ ....................................................... ...219 Correcting print-quality and copy-quality problems ...... ..................................... ...................220 Print-quality checklist ................................................\ ......................................................2 20 Image defect examples .......... ........................................................................................220 Light print (partial page) ..................................................................................................22 2 Light print (entire page) .................. ................................................................................223 Specks .......................................................................\ ................................................. ....223 Dropouts ........................... .............................................................................. ................223 Lines .................. ............................. ................................................................. ...............224 Gray background .................. ................................................................ ..........................224 Toner smear ...................... .............................................................................................225 Loose toner ......................................... .......................................................................... ..225 Repeating defects ...........................................................................................................22 6 Repeating image .................. ............................................................. .............................226 Misformed characters ........................................................................\ .............................227 Page skew ........................ ..............................................................................................227 Curl or wave .................................................................................................................. ..227 Wrinkles or creases ..................................... ...................................................................228 Vertical white lines ..................................................................\ ........................................ 228 Tire tracks ............................................................\ ....................................................... ....229 White spots on black .... ..................................................... ................................. ............229 Scattered lines ........................................................................\ ....................................... .229 Blurred print ................................ ........................................... ............................... ..........230 Random image repetition ............ .......................................... .........................................230 Blank page (ADF).................. ................................................................ ..........................231 Horizontal lines (ADF).................. .......................................................................... .........231 x ENWW
Page skew (ADF)........................................................... ................................... ..............232 Vertical lines (ADF)..........................................................................................................2 32 Image shifted (ADF)................ ......................................... ................................... ............232 Unexpected image (ADF).................................................................\ ...............................233 Repetitive defect ruler......................................................................................................23 4 Solving e-mail problems........................................................................................................ .235 To validate the SMTP gateway address..........................................................................235 To validate the LDAP gateway address ..........................................................................235 Solving network connectivity problems........................................................................\ ..........236 Troubleshooting network printing problems ........................ .............................. .............236 Verifying communication over the network..... ................................................................236 Appendix A Supplies and accessories Ordering parts, accessories, and supplies ............................................................................240 Ordering directly from HP ........................................................................\ .......................240 Ordering through service or support providers ...............................................................240 Ordering directly through the embedded Web server (for printers that are connected to a network) ........................................................................\ ......................240 Ordering directly through the HP Toolbox software (for printers that ar\ e directly connected to a computer) .......... ............................................ ................... ..................240 Part numbers .................................................................................................................. .......241 Accessories ........................ ......................................................................... ...................241 Print cartridges .............................................................................................................. ..241 Maintenance kits .............................................................................................................2 42 Memory .................................................................\ ....................................................... ...242 Cables and interfaces ..................................................\ ...................................................243 Print media .................................................... ..................................................................243 Appendix B Service and support Hewlett-Packard limited warranty statement ............ ............................................................247 Print Cartridge Limited Warranty Statement .......................... ................................. ..............248 Availability of support and service .........................................................................................24 9 HP maintenance agreements ..................... ..................................................... .....................249 Priority Onsite Service ................................................\ ....................................................249 Next business day..................... ..................................................................... .................249 Installation and maintenance-kit replacement............................................................\ .....249 Repacking the MFP ............................................................................................................. ..250 To repack the MFP ............................. ............................................................. ...............250 Service information form ................................... ................................................................... .251 Appendix C MFP specifications Physical specifications.................... .......................................................................................254 Electrical specifications...............................................\ ....................................................... ....255 Acoustic specifications.................................................\ ....................................................... ...256 Environmental specifications ........................ ................................... ............................... ......257 Image area................................................ ..................................................................... ........258 Skew specifications.....................................................\ ....................................................... ....259 Appendix D Media specifications Print media specifications ..................... ..................................................................... ...........261 Printing and paper storage environment ................... .....................................................261 Envelopes ..............................................................\ ....................................................... ..262 Labels ....................... ........................................................ ......................................... .....264 ENWW xi
Transparencies .......................................................................\ ........................................264 Supported types and sizes of print media..............................................................................265 Appendix E MFP memory and expansion Memory overview.........................................................\ ....................................................... ...272 Determining memory requirements .......................................................................................273 Installing memory ......................................................\ ....................................................... .....274 To install memory DIMMs ................................................\ ...............................................274 To install a flash memory card ........ ...............................................................................276 Replacing the hard-disk drive...........................................\ ...............................................278 Checking memory installation ........................ .......................................................................282 To verify that memory devices are installed correctly ....... ............................... ..............282 Saving resources (permanent resources) .............................................................................283 Installing EIO cards ...................................................\ ....................................................... .....284 To install EIO cards ......................... ...............................................................................284 Appendix F Regulatory information Introduction .................................................................................................................. ..........285 FCC regulations ................................... ......................................... ................................... .....286 Telecom........................................................................................................................ ..........287 Environmental Product Stewardship program ........ ................................... ...........................288 Protecting the environment .............................................................................................288 Ozone production .......... .................................................................................................288 Energy consumption ........................................................................\ ...............................288 HP LaserJet printing supplies .........................................................................................289 Material safety data sheet ........ ......................................................................................290 For more information .................. ................................................................. ...................290 Declaration of conformity (HP LaserJet 4345mfp) ................................................................291 Declaration of conformity (HP LaserJet 4345x mfp, 4345xs mfp, and 4345xs mfp).............292 Country-/region-specific safety statements ...................... .....................................................293 Laser safety statement ................................. ............................................. .....................293 Canadian DOC statement .................. ....................................... .....................................293 Japanese VCCI statement ..............................................................................................293 Korean EMI statement ...................................................\ .................................................293 Finnish laser statement .......... ........................................................................................294 Australia...............................................................\ ....................................................... .....294 Index xii ENWW
1 MFP basics Congratulations on your purchase of the HP LaserJet 4345mfp. If you have not done so, see the HP LaserJet 4345mfp Start Guide that is provided with the multifunction peripheral (MFP) for setup instructions. After the MFP is set up and ready to use, take a few moments to get to know the MFP. This chapter introduces the following topics: ● HP LaserJet 4345mfp configurations ● Features and benefits of the MFP ● MFP parts and accessories ● Software ● Loading input trays ENWW 1
HP LaserJet 4345mfp configurations The HP LaserJet 4345mfp Series is available in the following configurations. HP LaserJet 4345mfp (Q3942A—base model) The HP LaserJet 4345mfp comes standard with the following items: ●A 100-sheet input tray (tray 1) ● A 500-sheet input tray (tray 2) ● An automatic document feeder (ADF) that holds up to 50 pages ● An HP Jetdirect embedded print server for connecting to a 10/100Base-T network ● 128 megabytes (MB) synchronous dynamic random access memory (SDRAM) HP LaserJet 4345x mfp (Q3943A) The HP LaserJet 4345x mfp has the same features as the base model and also includes the following items: ●An automatic duplex printing accessory (duplexer) ● An additional 500-sheet feeder (tray 3) ● An analog fax accessory HP LaserJet 4345xs mfp (Q3944A) 2 Chapter 1 MFP basics ENWW
The HP LaserJet 4345xs mfp has the same features as the base model and also includes the following items: ● An automatic duplex printing accessory (duplexer) ● An additional 500-sheet feeder (tray 3) ● An analog fax accessory ● A stapler/stacker accessory ● A cabinet/stand HP LaserJet 4345xm mfp (Q3945A) The HP LaserJet 4345xm mfp has the same features as the base model and also includes the following items: ●An automatic duplex printing accessory (duplexer) ● An additional 500-sheet feeder (tray 3) ● An analog fax accessory ● A 3-bin mailbox accessory ● A cabinet/stand ENWW HP LaserJet 4345mfp configurations 3
Features and benefits of the MFP The HP LaserJet 4345mfp Series is designed to be shared by a workgroup. Use the MFP to copy and print black-and-white documents or to digitally send color or black-and-white documents. The MFP is a standalone copier that does not require connection to a computer. With the optional HP LaserJet mfp analog fax accessory 300 (included with some models), the MFP can also send and receive faxes. With the exception of digital sending and network printing, you can select all functions at the MFP control panel. Functions ● Two-sided copying (duplexing) ● Image modification ● Color digital sending ● Document finishing Speed and throughput ●45 pages per minute (ppm) when scanning and printing on letter-size pa\ per; 43 (ppm) when copying and printing on A4-size paper ● 25% to 400% scalability when using the scanner glass ● 25% to 200% scalability when using the automatic document feeder (ADF) ● Less than 10 seconds to print the first page ● Transmit Once, Raster Image Processing (RIP) ONCE technology ● Duty cycle of up to 200,000 pages per month ● 400 megahertz (MHz) microprocessor Resolution ●600 dots per inch (dpi) with Resolution Enhancement technology (REt) ● FastRes 1200 provides 1200 dpi quality at full speed ● Up to 220 levels of gray Memory ●256 megabytes (MB) of random-access memory (RAM), expandable to 512 MB by using industry standard 100-pin double data rate dual inline memory modules (DDR DIMMs) ● Memory Enhancement technology (MEt) that automatically compresses data to use RAM more efficiently User interface ●Graphic display on the control panel ● An embedded Web server to gain access to support and order supplies (for network- connected products) ● HP Toolbox software to provide MFP status and alerts and print internal information pages 4 Chapter 1 MFP basics ENWW
Language and fonts ●HP Printer Command Language (PCL) 6 ● HP PCL 5e for compatibility ● Printer Management Language ● PDF ● XHTML ● 80 scalable TrueType typefaces ● HP PostScript ® 3 emulation (PS) Copying and sending ●Modes for text, graphics, and mixed text and graphics formats ● A job-interrupt feature (at copy boundaries) ● Multiple pages per sheet ● Operator attendance animations (for example, jam recovery) ● E-mail compatibility ● A sleep feature that saves energy ● Automatic duplex (two-sided) scanning Note An automatic duplex printing accessory is required for two-sided copying. Print cartridge ● Prints up to 18,000 pages at 5% coverage. ● No-shake cartridge design ● Authentic HP print cartridge detection ENWW Features and benefits of the MFP 5
Paper-handling ●Input –Tray 1 (multipurpose tray): A multipurpose tray for paper, transparencies, labels, and envelopes. Holds up to 100 sheets of paper or 10 envelopes. – Tray 2 and optional trays 3, 4, and 5: 500-sheet trays. These trays automatically detect standard paper sizes up to Legal and allow printing on custom-size paper. – Automatic document feeder (ADF): Holds up to 50 sheets of paper. – Duplex printing and copying: With the optional duplexing accessory, provides two- sided printing and copying (printing on both sides of the paper). – ADF duplex scanning: The ADF has an autmatic duplexer for scanning two-sided documents. – Optional envelope feeder: Holds up to 75 envelopes. ● Output –Standard output bin: The standard output bin is located on the left side of the MFP. This bin can hold up to 500 sheets of paper. – ADF output bin: The ADF output bin is underneath the ADF input tray. The bin holds up to 50 sheets of paper, and the MFP automatically stops when this bin is full. – Optional stapler/stacker: The stapler/stacker staples up to 30 sheets and stacks up to 500 sheets. – Optional 3-bin mailbox: One bin stacks up to 500 sheets, and two bins stack up to 100 sheets each for a total capacity of 700 sheets. Connectivity ● IEEE 1284B-compliant parallel connection ● A Foreign Interface Harness (FIH) connection (AUX) for connecting other devices ● Local area network (LAN) connector (RJ-45) for the embedded HP Jetdirect print server ● Optional analog fax card ● Optional HP Digital Sending Software (DSS) ● Optional HP Jetdirect enhanced input/output (EIO) print server cards –Universal serial bus (USB), serial, and LocalTalk – Fast Ethernet 10/100TX Environmental features ● The sSleep setting saves energy (meets ENERGY STAR® guidelines, Version 1.0). Note See Protecting the environment for more information. Security features ●Foreign Interface Harness (FIH) ● Secure Disk Erase ● Security lock 6 Chapter 1 MFP basics ENWW