HP LaserJet 4250 User Manual

4
Problem solving
This troubleshooting information is organized to help you resolve printing problems. Choose
the general topic or type of problem from the following list.
●
Troubleshooting flowchart
●
Solving general printing problems
●
Guidelines for using paper
●
Printing special pages
●
Clearing jams
●
Understanding printer messages
●
Understanding accessory lights for the stacker and stapler/stacker
●
Correcting print-quality problems
●
Troubleshooting network printing problems
●
Troubleshooting...

Troubleshooting flowchart
If the printer is not responding properly, use the flowchart to determine the problem. If the
printer does not pass a step, follow the corresponding troubleshooting suggestio\
ns.
If you cannot resolve the problem after following the suggestions in this guide, contact an
HP-authorized service or support provider. (See 
HP customer care .)
NOTE
Macintosh users : For more troubleshooting information, see Troubleshooting common
Macintosh problems.
1 Does the control panel display...

●Turn the
printer off
then on.
● Check the
power cord
connections
and the
power switch.
● Plug the
printer into a
different
outlet.
● Check that
the power
supplied to
the printer is
steady, and
meets printer
specifications.
(See
Electrical
specifications .
)
● Press a
printer
control panel
button to see
if the printer
responds.
● Turn the
printer power
off, and then
turn the
printer power
on.●Turn the
printer power
off and then
on. When
XXX MB
appears on
the control-
panel
display,
press and
hold down...

●Check that all trays are
properly loaded, adjusted,
and installed in the printer.
● Using the computer, check
the print queue or print
spooler to see if the printer
has been paused. If there
are problems with the
current print job, or if the
printer is paused, a
configuration page will not
print. (Press  S
TOP and try
step 2 in the
troubleshooting flowchart
again.)
● Check that the sealing
tape is not still in the print
cartridge. (See the getting
started [start] guide or the
instructions that came...

●If the job will not print, and a message
appears on the printer control panel display,
see 
Interpreting control-panel messages .
● Using the computer, check to see if the
printer has been paused. Press  S
TOP to
continue.
● If the printer is on a network, check that you
are printing to the correct printer. To verify
that it is not a network problem, connect the
computer directly to the printer with a
parallel or USB cable, change the port to
LPT1, and try to print.
● Check the interface cable...

4 Does the job print as expected?
YES Go to step 5.
NO 
Print is garbled, or
only a portion of the
page prints. Printing stops in the
middle of the job.Print speed is slower
than expected.A printer control
panel setting is not
taking effect.
124 Chapter 4 Problem solving ENWW
 

●Check that you
are using the
proper printer
driver. (See 
Using
the printer driver .)
● The data file sent
to the printer
might be corrupt.
To test, try
printing it on
another printer (if
possible), or try a
different file.
● Check the
interface cable
connections. Test
the cable by trying
it on another
computer (if
possible).
● Replace the
interface cable
with a high-quality
cable (see 
Part
numbers ).
● Simplify the print
job, print at a
lower resolution,
or install more
printer memory.
(See 
Printer...

●Check that you
are using the
proper printer
driver. (See 
Using
the printer driver .)
● Check the
program settings.
(See the program
online Help.)
● Try a different font.
● Downloaded
resources might
have been lost.
You might need to
download them
again.
●Make sure that
the paper is
loaded correctly
and that the
guides are not too
tight or too loose
against the paper
stack.
● If you are having
problems printing
custom-size
paper, see
Printing on small
sizes, custom
sizes, or heavy
paper .
● If pages...

●Make sure that you have
selected the correct tray.
(See 
Selecting a paper
source .)
● Make sure that trays are
correctly configured for
paper size and type. (See
Loading trays .) Print a
configuration page to see
current tray settings. (See
Configuration page .)
● Make sure that the tray
selection (Source) or Type
in the printer driver or
program is set correctly.
(The printer driver and
program settings override
the printer control panel
settings.)
● By default, paper loaded in
tray 1 will be printed...

Solving general printing problems
In addition to the issues and solutions that are listed in this section, see Troubleshooting
common Macintosh problems if you are using a Macintosh computer, and see
Troubleshooting common PostScript problems if you are using the PS driver.
Printer selects media from the wrong tray.
Cause
Solution
The tray selection in the software program might
be incorrect.For many software programs, the paper tray
selection is found on the  Page Setup menu
within the program.
Remove...