HP LaserJet 4250 User Manual
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To locate HP-Authorized Dealers in the United States or Canada, call 800-243-9816 (United
States) or 800-387-3867 (Canada). Or, go to http://www.hp.com/go/cposupportguide.
For service for your HP product in other countries/regions, call the customer support number
for your country/region. See the flyer that came in the box with the printer.
HP service agreements
Call: 800-HPINVENT [800-474-6836 (U.S.)] or 800-268-1221 (Canada).
Out-of-Warranty Service: 800-633-3600.
Extended Service: Call: 800-HPINVENT...](http://img.usermanuals.tech/thumb/36/36956/w64_HP_LaserJet_4250-5.png "Page 6
To locate HP-Authorized Dealers in the United States or Canada, call 800-243-9816 (United
States) or 800-387-3867 (Canada). Or, go to http://www.hp.com/go/cposupportguide.
For service for your HP product in other countries/regions, call the customer support number
for your country/region. See the flyer that came in the box with the printer.
HP service agreements
Call: 800-HPINVENT [800-474-6836 (U.S.)] or 800-268-1221 (Canada).
Out-of-Warranty Service: 800-633-3600.
Extended Service: Call: 800-HPINVENT...")
Copyright and License © 2004 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained in this document is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Part number Q5400-90933 Edition 1, 11/2004Trademark Credits Adobe ® and PostScript® are trademarks of Adobe Systems Incorporated. Linux is a U.S. registered trademark of Linus Torvalds. Microsoft ®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation. UNIX ® is a registered trademark of The Open Group. ENERGY STAR ® and the ENERGY STAR logo® are U.S. registered marks of the United States Environmental Protection Agency.
HP customer care Online services For 24-hour access to information by using a modem or Internet connection World Wide Web: Updated HP printer software, product and support information, and printer drivers in several languages can be obtained from http://www.hp.com/support/lj4250 or http://www.hp.com/support/lj4350 . (The site is in English.) Online troubleshooting tools HP Instant Support Professional Edition (ISPE) is a suite of Web-based troubleshooting tools for desktop computing and printing products. ISPE helps you quickly identify, diagnose, and resolve computing and printing problems. The ISPE tools are available at http://instantsupport.hp.com . Telephone support Hewlett-Packard Company provides free telephone support during the warranty period. When you call, you will be connected to a responsive team that is waiting to help you. For the telephone number for your country/region, see the flyer that came in the box with the product, or visit http://www.hp.com/support/callcenters . Before calling HP, have the following information ready: the product name and serial number, the date of purchase, and a description of the problem. You can also find support on the Internet at http://www.hp.com. Click the support & drivers block. Software utilities, drivers, and electronic information Go to http://www.hp.com/go/lj4250_software or http://www.hp.com/go/lj4350_software . (The site is in English, but printer drivers can be downloaded in several languages.) For information over the telephone, see the flyer that came in the box with the printer. HP direct ordering for accessories or supplies Order supplies from the following Web sites: United States: http://www.hp.com/sbso/product/supplies Canada: http://www.hp.ca/catalog/supplies Europe: http://www.hp.com/go/supplies Asia-Pacific: http://www.hp.com/paper/ Order accessories from http://www.hp.com/support/lj4250 or http://www.hp.com/support/ lj4350 . For more information, see Ordering parts, accessories, and supplies . To order supplies or accessories over the telephone, call the following numbers: United States businesses: 800-282-6672 United States small and medium businesses: 800-888-9909 United States home and home offices: 800-752-0900 Canada: 800-387-3154 To find the phone numbers for other countries/regions, see the flyer that came in the box with the printer. HP service information ENWW iii
To locate HP-Authorized Dealers in the United States or Canada, call 800-243-9816 (United States) or 800-387-3867 (Canada). Or, go to http://www.hp.com/go/cposupportguide. For service for your HP product in other countries/regions, call the customer support number for your country/region. See the flyer that came in the box with the printer. HP service agreements Call: 800-HPINVENT [800-474-6836 (U.S.)] or 800-268-1221 (Canada). Out-of-Warranty Service: 800-633-3600. Extended Service: Call: 800-HPINVENT [800-474-6836 (U.S.)] or 800-268-1221 (Canada). Or, go to the HP Care Pack Services Web site at http://www.hpexpress-services.com. HP Toolbox To check the printer status and settings and to view troubleshooting information and online documentation, use the HP Toolbox software. You can view the HP Toolbox when the printer is directly connected to your computer or when it is connected to a network. You must have performed a complete software installation to use the HP Toolbox. See Using the HP Toolbox . HP support and information for Macintosh computers Visit: http://www.hp.com/go/macosx for Macintosh OS X support information and HP subscription service for driver updates. Visit: http://www.hp.com/go/mac-connect for products designed specifically for the Macintosh user. iv ENWW
Table of contents 1 Printer basics Quick access to printer information ...........................................................................................2 User guide links ..................... ....................................................... .................................. ....2 Where to look for more information ..................... .............................................. .................2 Printer configurations ........................... .................................................................... .................3 Feature designations for the HP LaserJet 4250 or 4350 series printer .............................3 Printer features .............................................................................................................. ............5 Printer parts ................................................................................................................. ..............8 Accessories and supplies ...........................................................\ ........................................8 Interface ports ............................................................................................................... ....10 Accessory lights .............................................................................................................. ..10 Moving the printer .....................................................\ ....................................................... .1 1 Control panel ..........................................................\ ....................................................... ..........12 Control-panel layout ................ .........................................................................................1 2 Control-panel buttons ........................... ............................................... .............................13 Control-panel lights .......................................................................................................... .13 Printing control-panel menus ............................................................................................14 Using the printer Help system ........... ...................................................................... .........14 Changing printer-control-panel configuration settings .................. ............................. ......15 Software .................................................... .................................................................. ............26 Operating systems and printer components .......... ......................... .................................26 Printer drivers ............................. ....................................................................... ...............27 Software for Macintosh computers ........................................................................\ ...........30 Installing the printing system software ....... ......................................................................31 Uninstalling the software ..................... .............................................................................36 Selecting print media ......................................................................................................... ......37 Supported sizes of print media ............................................................\ .............................38 2 Printing tasks Selecting which tray is used for printing ... ................................................................. .............44 Understanding tray order ..................................................................\ ................................44 Customizing tray 1 operation ............................................................................................44 Printing by type and size of media (locking trays) ............................................................45 Manually feeding media from tray 1 ........... ........................................ ..............................46 Selecting the correct fuser mode ................................................................. ...........................47 Stapling documents ............................................................................................................ .....48 To select the stapler in the software (Windows) ..............................................................48 To select the stapler in the software (Mac) ............................................................... .......48 To select the stapler at the control panel .............................................. ...........................48 Loading staples ............................................................................................................... ..49 Loading trays ................................................................................................................. ..........50 Loading tray 1 .......................................................................\ ......................................... ...50 Loading tray 2 or an optional 500-sheet tray ....................................................................51 Loading an optional 1,500-sheet tray ..................... ..........................................................53 Understanding media output options ......... ..................................................... ........................56 ENWW v
Printing to the top (standard) output bin ...........................................................................56 Printing to the rear output bin ...........................................................................................56 Printing to the optional stacker or stapler/stacker ............. ...............................................57 Orientation of paper when a stapler is installed ........................................... ....................58 Printing envelopes ............................................ .......................................................................59 Loading envelopes in tray 1 ..............................................................................................59 Feeding envelopes automatically (optional envelope feeder) ..........................................60 Installing the optional envelope feeder .......................................................................\ ......60 Removing the optional envelope feeder ..................................\ .........................................61 Loading envelopes in the optional envelope feeder .........................................................62 Printing on special media ........................................................................\ ............................. ...64 Printing on labels ........................... ............................................................................ .......64 Printing on transparencies .......................................................................\ .........................65 Printing on letterhead, prepunched, or preprinted paper (single-sided) ..........................65 Printing on paper that has a special finish ..... ................................ ..................................67 Printing on small sizes, custom sizes, or heavy paper .....................................................68 Setting custom paper sizes ............ .......................................... ........................................69 Printing on both sides of paper (optional duplexer) ........ ...................................... ..................71 Guidelines for printing on both sides of paper ..................................................................71 Orientation of paper for duplexing ......... ...........................................................................72 Layout options for printing on both sides of paper ...... .....................................................73 To duplex with the optional duplex-printing accessory ...... ..............................................73 To duplex manually ........ ...................................................... ................................. ...........74 Canceling a print job ................. .............................................................. .......................... ......75 Using the printer driver ................................. ...........................................................................76 Changing the settings for a print job ..................... ............................................................76 Changing default settings .......................................................\ ..........................................76 Using printer-driver features ............. ......................................................... .............................79 Printing watermarks ........................................................................\ ..................................7 9 Printing multiple pages on one sheet of paper .................................................................80 Setting a custom paper size ........... .......................................................................... ........80 Using EconoMode (draft) printing .................................... ...............................................81 Selecting print-quality settings .............................. ............................................................81 Using reduce/enlarge options ...........................................................................................82 Selecting a paper source .................................................................\ .................................82 Printing a cover, a different first or last page, or a blank page .........................................83 Using job-storage features .............................................\ ....................................................... ..84 Quick copying a job ............ ..............................................................................................8 4 Deleting a quick copy job ..................................................................................................85 Proofing and holding a job .................................................................\ ...............................85 Deleting a held job ........................................................................\ ................................... .8 6 Printing a private job ........................................................................\ ................................ .8 6 Deleting a private job ..........................................................\ .............................................. 87 Storing a print job .................. .............................................................. .............................87 3 Managing and maintaining the printer Using the embedded Web server .................. .........................................................................90 Opening the embedded Web server .......... .................................................... ..................90 Information tab ............................................................................................................... ...91 Settings tab .............................................. .................................................................... .....91 Networking tab ................................................................................................................ ..92 Other links ............................................... .................................................................... ......92 Using HP Web Jetadmin software ................. ................................................................... ......93 Using the HP Toolbox .................. ........................................................................ ...................94 Supported operating systems ...........................................................................................94 vi ENWW
Supported browsers ............................................................................................... ..........94 To view the HP Toolbox ...... ......................................................... ....................................95 Status tab .................................................................................................................... ......95 Troubleshooting tab ...................................................................\ .......................................9 5 Alerts tab .................................................................................................................... .......96 Documentation tab .................. ............................................................................... ..........96 Device Settings window ....................................................................................................96 Toolbox links ................................................................................................................. ....97 Other links ............................................... .................................................................... ......97 Uninstalling the HP Toolbox ................................................................................................... .98 To uninstall the HP Toolbox by using the Windows desktop shortcut .............................98 To uninstall the HP Toolbox by using Add/Remove Programs in the Windows control panel...........................................................\ ....................................................... .9 8 Managing and configuring printer drivers ........... .................................................. ..................99 HP Web Jetadmin software plug-in ............. ....................................................... ..............99 Customization utility ........................................................................................................1 00 Configuring e-mail alerts ................................... .................................................................. ..101 Setting the real-time clock ................................................................................................... ..102 Setting the date and time ................................................................................................102 Checking the printer configuration ..................... ...................................... .............................105 Menu map ........................................................ ...............................................................105 Configuration page ................ ................................................. ........................... .............105 Supplies status page ....................... ........................................................................ .......107 PS or PCL font list ................ .......................................... ................................................1 07 Managing the print cartridge ............. ....................................... .............................................109 HP print cartridges ....................................................\ ......................................................1 09 Non-HP print cartridges ........................................................................\ ..........................109 Print-cartridge authentication ................ ................................... ......................................109 Print-cartridge storage ........................................................................\ ............................109 Print-cartridge life expectancy ........................ ................................................... .............110 Checking the supply level ..............................................\ .................................................110 Cartridge-low and cartridge-out conditions ............. .......................................... .............110 Cleaning the printer ...................................................\ ....................................................... .....112 Cleaning the inside of the printer ....................................................................................112 Cleaning the fuser .................. ....................................... ................................... ..............11 3 Performing preventive maintenance .................. ...................................................................115 To reset the maintenance-kit counter ............................................\ .................................115 Replacing the stapler unit .... .................................................. ................................. ..............116 To remove and replace the stapler unit ........................................................................\ ..116 4 Problem solving Troubleshooting flowchart .............................................................\ ........................................ 120 1 Does the control panel display read READY? .............................................. ..............120 2 Can you print a configuration page? ..... ................................... ...................................121 3 Can you print from a program? ...... ............................................... ..............................122 4 Does the job print as expected? .............................................................\ .....................124 5 Does the printer select the proper trays and paper-handling accessories? ...............126 Solving general printing problems .........................................................................................128 Guidelines for using paper .................................. .................................................................. 132 Printing special pages ........................................................................\ ................................ ...133 Clearing jams ........................... ................................................. ............................................134 Jam locations ................................................................................................................. .134 Clearing jams from the top-cover and print-cartridge areas ...........................................134 Clearing jams from the optional envelope feeder ...........................................................136 Clearing jams from the trays ................................. ..........................................................137 ENWW vii
Clearing jams from the optional duplexer .......................................................................140 Clearing jams from the output areas ..............................................................................141 Clearing jams from the fuser area ............. ...................................................... ...............142 Clearing jams from the optional stacker or stapler/stacker .. ..........................................144 Solving repeated jams ..........................................................\ ..........................................146 Understanding printer messages .........................................\ .................................................148 Using the printer online Help system ..............................................................................148 Resolving persistent messages ......................................................................................148 Understanding accessory lights for the stacker and stapler/stacker ....................................169 Accessory lights ................................. ............................................................................. 169 Replacing accessories or accessory components ..... ............................ ........................171 Correcting print-quality problems ..............................................................\ ............................172 Print-quality checklist ................................................\ ......................................................1 72 Image defect examples .......... ........................................................................................172 Light print (partial page) ..................................................................................................17 4 Light print (entire page) .................. ................................................................................174 Specks .......................................................................\ ................................................. ....174 Dropouts ........................... .............................................................................. ................175 Lines .................. ............................. ................................................................. ...............175 Gray background .................. ................................................................ ..........................176 Toner smear ...................... .............................................................................................176 Loose toner ......................................... .......................................................................... ..177 Repeating defects ...........................................................................................................17 7 Repeating image .................. ............................................................. .............................178 Misformed characters ........................................................................\ .............................178 Page skew ........................ ..............................................................................................178 Curl or wave .................................................................................................................. ..179 Wrinkles or creases ..................................... ...................................................................179 Vertical white lines ..................................................................\ ........................................ 180 Tire tracks ............................................................\ ....................................................... ....180 White spots on black .... ..................................................... ................................. ............180 Scattered lines ........................................................................\ ....................................... .181 Blurred print ................................ ........................................... ............................... ..........181 Random image repetition ............ .......................................... .........................................182 Troubleshooting network printing problems .............................................\ .............................183 Troubleshooting common Windows problems ..............................................\ .......................184 Troubleshooting common Macintosh problems ........................... .........................................185 Troubleshooting common PostScript problems ................ ....................................................191 General problems ........................... ................................................................................191 Specific errors ........................................................... ......................................................191 Troubleshooting the optional hard disk ..............................................................\ ...................193 Appendix A Supplies and accessories Ordering parts, accessories, and supplies ............................................................................196 Ordering directly from HP ........................................................................\ .......................196 Ordering through service or support providers ...............................................................196 Ordering directly through the embedded Web server (for printers that areconnected to a network) ........................................................................\ ......................196 Ordering directly through the HP Toolbox software (for printers that ar\ e directly connected to a computer) .......... ............................................ ................... ..................197 Part numbers .................................................................................................................. .......198 Paper-handling accessories ..................... ......................................................................198 Print cartridges .............................................................................................................. ..199 Maintenance kits .............................................................................................................1 99 Memory .................................................................\ ....................................................... ...199 viii ENWW