HP Jornada 700 Series Handheld PC Users Guide

							 Chapter 8 | Troubleshooting | 157 
  
plug-in. This will prevent the 
offending Java applet from trying 
to run. 
Inaccurate response to 
stylus tap. The touch screen may need 
recalibration. To recalibrate the 
touch screen tap the Start menu, 
then Settings, then tap Control 
Panel, and then double-tap the 
Stylus icon. On the Calibration 
tab, tap the Recalibrate button 
and follow the prompts on the 
screen. 
Troubleshooting remote connections
Troubleshooting remote connectionsTroubleshooting remote connections Troubleshooting remote connections 
    
This section offers troubleshooting help for trying to connect your 
HP Jornada to other computers. For problems communicating 
with your desktop, see Microsoft ActiveSync Help. 
Unable to dial out using the modem 
  If you are using a PC card modem, verify that the modem is 
installed correctly and connected to a telephone line. 
  If you are using the internal modem (on models equipped with 
a built-in modem), verify that you are using an analog 
telephone line. (Most home telephone lines are analog, while 
most office telephone lines are digital.) 
  Verify you have set dialing properties for this connection 
correctly.  
  Check to see if the modem is waiting for a dial tone. To do this, 
on the Start menu, point to Programs, point to 
Communication, and then tap Remote Networking. Select 
your connection, and then tap Properties on the File menu. 
In the Dial-Up Connection dialog box, tap Configure and 
then tap the Call Options tab. Verify that Wait for dial 
tone before dialing is selected.  
  In certain countries you may have to clear the Wait for dial 
tone before dialing check box. 
  Allow more time for the call to go through if you are 
attempting to make an international call. On the Call  
						

							158 HP Jornada 700 Series Handheld PC 
 
Options tab described in the previous step, clear the Cancel 
the call if not connected within option or increase the 
number of seconds allowed. 
Able to dial out, but unable to make a proper  
connection 
  Verify that the network you are attempting to connect with 
supports PPP (Point-to-Point protocol) or SLIP (Serial Line 
Internet Protocol).  
  Verify that you have the correct dialing location selected. On 
the Start menu, point to Settings, tap Control Panel, and 
then double-tap the Dialing icon. Make sure that the location 
settings reflect your current location, that the dialing pattern 
for the location is appropriate, and that the local country and 
area code are correct. 
Connection is unreliable 
  Make sure the modem is firmly seated and connected to both 
your HP Jornada and the telephone jack. 
  Disable call waiting. On the Start menu, point to Settings, 
tap Control Panel, and then double-tap the Dialing icon. 
Select Disable call waiting by dialing and enter the disable 
code specified by your telephone company. 
Network connection is not listed in the ActiveSync 
dialog box 
  Close the dialog box, wait a few minutes, and try again. 
  Reset your HP Jornada. (See the Resetting section in this 
chapter.) 
Infrared transfer between MS Windows for H/PC 
2000–based devices 
If you are unable to transfer information between H/PC 2000 
devices by infrared, try the following. 
  Transfer only one file, or no more than 25 contact cards, at a 
time.  
						

							 Chapter 8 | Troubleshooting | 159 
  
  Position the infrared ports so that they line up and are less 
than 1 meter (3 feet) but more than 5 centimeters (2 inches) 
apart. 
  Make sure nothing is blocking the path between the two 
infrared ports.  
  Adjust the room lighting. Some types of lighting interfere with 
infrared communication. Try moving to a different location or 
turning off some lights. 
Display
DisplayDisplay Display 
    
If you are having trouble viewing your data, here are some 
suggestions. 
Screen is blank 
If your HP Jornada fails to respond when you briefly press the 
On/Off button, be sure you have pressed the button firmly. If that 
does not work: 
  Make sure the main battery is installed properly. 
  Adjust the display contrast. On some devices, the screen can 
darken or lighten to the point that it appears to be turned off. 
  Reset your HP Jornada. (See the Resetting section in this 
chapter.) 
  Recharge the main battery. 
Screen is dark 
Prolonged exposure to direct sunlight may cause your 
HP Jornada screen to temporarily darken. This is a normal 
occurrence with LCD screens and is not permanent. 
Resetting
ResettingResetting Resetting 
    
Occasionally, you will need to reset your HP Jornada, for 
example, after you restore data from your desktop PC or when 
the operating system stops responding. There are two methods of 
resetting:   
						

							160 HP Jornada 700 Series Handheld PC 
 
 Soft reset—A soft reset (also called “warm boot”) is similar to 
restarting your desktop PC. It restarts the operating system 
and preserves any saved data.  
  Factory default reset—A factory default reset (also called 
“hard reset”) restores your HP Jornada to its original state, 
erasing all information you have entered.  
To ensure the safety of your information in case a factory default 
reset is necessary, you should regularly back up your data to your 
desktop PC (using Microsoft ActiveSync) or to a CompactFlash or 
PC Card (using the HP Jornada backup application). For more 
information on backing up data, see the Backing up and 
restoring data section in chapter 5.  
 
Soft reset 
Perform a soft reset after restoring data from a backup file or 
when your HP Jornada appears to be frozen or locked up. 
To perform a soft reset 
1.  Disconnect the sync cable and/or the telephone line from your 
HP Jornada, or remove it from the docking cradle (optional 
on the HP Jornada 710). 
2.  Use the stylus to press the Reset button.  
						

							 Chapter 8 | Troubleshooting | 161 
  
 
Using the stylus to perform a soft reset 
When you perform a soft reset you will lose unsaved data in all 
open documents or programs. 
 
Factory default reset 
Perform a factory default reset only when your HP Jornada does 
not respond to a soft reset. A factory default reset will erase all 
data you have entered, including all files, system settings, and 
programs you have installed. If you have forgotten your primary 
and reminder passwords, you will also need to perform a factory 
default reset. 
Performing a factory default reset erases all files, programs, 
and appointments you have entered. You can restore only data 
that has been backed up to your desktop PC or to a PC Card or 
CompactFlash Card. (For more information, see the Backing 
up and Restoring data section in chapter 5.) 
 
To perform a factory default reset 
1.  Disconnect all cables, including the ac adapter from your 
HP Jornada. 
2.  Remove the backup battery. For more information, see the 
Replacing the backup battery section in chapter 7.) 
3.  Remove the main battery.  
						

							162 HP Jornada 700 Series Handheld PC 
 
4.  Wait at least 5 minutes, then reconnect the ac adapter,  
reinstall the main battery, and then reinstall the backup 
battery. (For more information, see the Setting up your 
HP Jornada section in chapter 2.) Your HP Jornada should 
turn on automatically and display the MS Windows for H/PC 
2000 Welcome Wizard. For more information about this 
wizard, see the Completing the Welcome Wizard section 
in chapter 2. 
5.  Restore data to your HP Jornada from your most recent 
backup file. For more information, see the Backing up and 
Restoring data section in chapter 5.  
						

							 Chapter 9 | Support and service | 163 
  
9 | Support and service 
9 | Support and service 9 | Support and service  9 | Support and service  
    
Web site 
Web site Web site  Web site  
    
You can obtain product information as well as tips and hints on 
how to get more from the HP Jornada product at our worldwide 
Web site. This computer service is provided free of charge; you 
pay only for telephone charges and Internet service fees. To 
connect to this Web site from a computer via the Internet, go to 
www.hp.com/jornada.  
Customer support 
Customer support Customer support  Customer support  
    
If you have questions that this User’s Guide or the Web site does 
not answer (after checking the contents and index), you can 
contact Hewlett-Packard Worldwide Support and Services for 
Handheld Products at the telephone numbers listed in the 
following table.  
If the device requires service, contact Hewlett-Packard for service 
information, shipping instructions, and out-of-warranty service 
charges before you send your device to HP for repair.  
In countries not listed in the table, contact the Hewlett-Packard 
authorized dealer or sales office.  
Service 
Service Service  Service  
    
For diagnostic instructions and other service information, contact 
one of the technical support numbers listed. Please do not ship 
your device for service without first contacting a Hewlett-Packard 
office. If your device qualifies for in-warranty service, be ready to 
supply a dated proof of purchase.  In countries not listed in the 
following table, contact the Hewlett-Packard authorized dealer or 
sales office.  
  
						

							164 HP Jornada 700 Series Handheld PC 
 
Before you contact us for help, be sure to:  
1.  Review the manuals whenever possible. 
2.  Have the following information about the product:  
· Model number  
· Serial number  
· Purchase date  
3.  Have your product ready to use. The support personnel may 
ask you to run tests and other operations. 
4.  Organize your question or problem. The more detailed 
information you can provide, the quicker the support 
personnel can help you.  
Contacting Hewlett
Contacting HewlettContacting Hewlett Contacting Hewlett-
-- -Packard worldwide 
Packard worldwide Packard worldwide  Packard worldwide  
    
You will be pleased to know that our commitment to quality does 
not stop at the sale. Our worldwide customer support network is 
available to give you personal telephone service should you need 
it.  
Country/Region Telephone  
Argentina (Buenos Aires)  (5411)-4778-8380 
Argentina (outside 
Buenos Aires 0810-555-5520 Ext. 4778 / 
8380 
Australia   61-3-88778000  
Austria   43-711-4201080  
Belgium (Dutch)  32-2-6268806  
Belgium (French)  32-2-6268807  
Brazil (Saõ Paulo)  11-3747-7799 
Brazil (outside Saõ Paulo)  0800-157751 
Canada   1-905-2064663 
Chile   56-800-360999  
China   86-10-65645959  
Czech Republic  420-2-61307310   
						

							 Chapter 9 | Support and service | 165 
  
Denmark   45-39-294099  
Finland   358-20347288  
France   33-1-43623434  
Germany   49-1-805258143  
Greece   30-1-6896411  
Hong Kong   800-967729  
Hungary   36-1-3430310  
India   91-11-6826035  
Indonesia   62-21-3503408  
Ireland   353-1-6625525  
Israel   972-9-9524848  
Italy   39-2-26410350  
Japan   81-3-33358333  
Korea   82-2-32700700  
Malaysia   60-03-2952566  
Mexico (Mexico City)  52-58-9922 
Mexico (outside Mexico 
City) 01-800-4720684 
Netherlands   31-20-6068751  
New Zealand   64-9-3566640 
Norway   47-22-116299  
Philippines   63-2-8673551  
Poland   48-22-8659999  
Portugal   351-13180065 
Russia   7-095-9169821  
Singapore   65-2725300  
South Africa   27-11-8061030  
Spain   34-91-7820109   
						

							166 HP Jornada 700 Series Handheld PC 
 
Sweden   46-8-6192170  
Switzerland (German)  41-1-4332728 
Switzerland (French)  41-1-4332729 
Taiwan   886-2-27170055  
Thailand   66-2-6614000  
Turkey   90-212-2245925  
UK   44-870-6083003  
USA  
Pre-sales Information 
 
 
Support & Service  
1-800-4431254 
(toll-free, no operator is 
available) 
1-970-635-1000 
Palmtops & Organizers 
(toll call) 
Venezuela (in Caracas)  58-2-207-8488  
Venezuela (outside 
Caracas) 58-800-47-777 
Vietnam 84-0-88234530 
All Customer Care Centers are available during office hours. Pre-
sales Information in the USA is available 24 hours per day, 7 
days per week. Support & Service in the USA can be contacted 
from 5 AM to 5 PM Pacific Time, Monday through Friday.